Business ProfileforThe Homestar Group

I hired Homestar for water damage mitigation services at my property, and unfortunately, I must report a very unsatisfactory experience. Despite paying in full for a service that promised to thoroughly dry out the water under my floor, subsequent checks revealed that the subfloor was still wet. I have photographic evidence showing the moisture that remained, clearly indicating that the work was not completed to the promised standard.After discovering the issue, I reached out to Homestar to address these concerns. However, my experience with their customer service has compounded my frustration. Despite multiple emails and clear communication on my part, my attempts to resolve this matter have been met with an alarming lack of response. It has been several weeks since my last correspondence with ******, who has not provided any update or resolution path.This lack of accountability and failure to deliver not only the promised service but also basic customer care is unacceptable. I am left with no choice but to warn potential customers. Based on my experience to date, I advise caution to anyone considering their services.

*************** has reached out to us about this issue however, She did not reach out to us immediately before hiring someone else to do the work. Our contract states that if there are any issues with work we completed then the customer must notify our company and allow us to perform warranty work on the issue. In this case she hired a company to do the work and then sent us a $2000 bill expecting to be paid. We have reviewed her situations and asked for "Dry Logs" and "Equipment Photos" and "Inspection Logs" and we have yet to receive them. These requests are a minimal standard that any company dealing with an ***************** would have to provide if they provided mitigation work and we have yet to receive anything. We have responded and communicated with ************** on many occasions asking for documentation to back up the claims and we have been presented with a photos of a small pool of water about the size of a glass/cup of water spilled on the floor. Obviously if there was a legit mitigation company that performed work at this home they could provide us with everything we have asked for to verify a $2000 invoice. Putting that aside, we were not provided any notification or right to repair as it states in our contract as well as it is by law in the ***********. We are willing to honor EVERYTHING that we work on and stand by our commitments but we are not interested in being extorted for money.