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Business ProfileforAflac
Additional business information
The BBB does not advise consumers on which insurance programs to purchase since everyone has different individual needs. If you are considering purchasing insurance, make sure that the company and its agents are licensed with the insurance department to sell insurance in your state. Be sure that you clearly understand any limitations or exclusions in a policy, know what the deductible is and when the insurance goes into effect before you sign the contract. Make sure to get a copy of the policy or a summary of coverage and evaluate it yourself, without the presence of the agent. After purchase, if you decide not to keep the policy, in some states, insurance companies are required to give you a free look during which time you may return the policy and receive a refund of all premiums paid. This information should be covered on the insurance contract. If not, inquire of the company. Aflac is headquartered in Columbus GA and is an international corporation with numerous afflilated independent sales offices and agents. The company has requested that all complaints for Aflac and any offices and/or agents affiliated with the Aflac brand be centrally processed by the Better Business Bureau, Columbus GA.
The BBB does not advise consumers on which insurance programs to purchase since everyone has different individual needs. If you are considering purchasing insurance, make sure that the company and its agents are licensed with the insurance department to sell insurance in your state. Be sure that you clearly understand any limitations or exclusions in a policy, know what the deductible is and when the insurance goes into effect before you sign the contract. Make sure to get a copy of the policy or a summary of coverage and evaluate it yourself, without the presence of the agent. After purchase, if you decide not to keep the policy, in some states, insurance companies are required to give you a free look during which time you may return the policy and receive a refund of all premiums paid. This information should be covered on the insurance contract. If not, inquire of the company. Aflac is headquartered in Columbus GA and is an international corporation with numerous afflilated independent sales offices and agents. The company has requested that all complaints for Aflac and any offices and/or agents affiliated with the Aflac brand be centrally processed by the Better Business Bureau, Columbus GA.
At-a-glance
Customer Complaints
615 complaints closed in last 3 years
207 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
This is a multi-location business.
- Headquarters
- 1932 Wynnton Rd, Columbus, GA 31999-0001
- BBB File Opened:
- 3/3/1956
- Years in Business:
- 69
- Business Started:
- 3/1/1955
- Business Started Locally:
- 3/1/1955
- Business Incorporated:
- 12/31/1969
- Accredited Since:
- 1/1/1958
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 11000
- Alternate Business Name
- Aflac Worldwide Headquarters
- American Family Life Assurance Co.
- Aflac Incorporated
- Business Management
- Mr. Daniel Amos, CEO
- Contact Information
Customer Contact
- Mr. Daniel Amos, CEO
- Additional Contact Information
Fax Numbers
- (877) 442-3522Primary Fax
Phone Numbers
- (706) 596-3272Other Phone
- (800) 578-3107Other Phone
- (877) 442-3522
Customer Complaints
615 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
272 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Michele C
04/18/2024
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