Business Profile

Toll Booth

Boot Man, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boot Man, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

72 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We came in the parking lot and paid for the spot. There was no sign and any legit information. We paid and extended the paid period. But when we came out our car, the car was already booted and no information was explain until we called the number ************* or *************. To which the attendant said you did not paid for the right location. There was no sign thats specify area within the parking area. This is a legitimate ground for fraud and intentional violational for false information delivered. Therefore this is ground for fraud deliberately gave false information on the company in an attempt to falify information. We need the Better Business Bureau to seriously look into this intentional fraud business attempting to get money from consumer who literally follow instructions and paid for their parking as specify the moment we enter the parking lot.
Business Response
Date: 08/11/2025
Please send copies of your boot removal receipts and vehicle information so that we may look into this for you. Thank you.
Customer Answer
Date: 08/11/2025

Complaint: 23725971

I am rejecting this response because:
1. This should not have happened at all if signs posted throughout the parking lot clearly indicated where the parking fee needs to be paid.
2. This is an intentional scam if there were several cars booted at the same time in the same parking lot.

Sincerely,

**** ****
Business Response
Date: 08/11/2025
Without your receipt or knowing which vehicle or lot you parked on, we can not make any determination for this claim. All lots have signs posted at entrances and throughout the lots with the instructions for payment and parking lot rules. If you can provide the information requested we can look into this further.
Customer Answer
Date: 08/12/2025

Complaint: 23725971

I am rejecting this response because:
I have already disputed the charges with my bank. What I need to resolve is that the business needs to make some changes to the signs throughout the parking lot that provide instructions to pay for parking. If its just one vehicle that was booted due to not following instructions then it is the car owner's fault. However, there were three vehicles booted and another vehicles owner said theyre moving their car off the lot because they just paid at the same booth I originally used to pay for my parking. That is false instruction deliberately misleading the customer. The lot we parked on is Decatur with the sticker taped to our window showing 1231 Prytania. *****************************
Sincerely,

**** ****
Initial Complaint
Date:07/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 17 year-old son parked in the Premier Parking lot at the corner of ******** and ****** in downtown ******* for the first time on June 16, 2025. He followed the payment instructions on the sign. He entered his Amex number while walking towards his job. His phone showed a message that his $15 payment had been processed. Nowhere on the payment sign did it say payment for parking is not complete until an email is received from Premier Parking. When my son returned, his car had been booted. Nowhere on the instructions for payment does it say payments are subject to geolocation. I later learned you must pay while standing by your car or the payment sign. The sign needs to state that explicitly in large print.I have requested a full refund of the $108.25 we paid to remove the boot. The company's policy takes advantage of consumers by fraudulently booting their cars when they have made every effort pay. There is no reason for Premier Parking to choose the nuclear option of booting a car for a ******** one payment that did not go through because of the use of geolocation technology. This is a violation of the Texas Penal Code, Section *****, Deceptive Business Practices, which is a Class A misdemeanor. Premiers payment signs represent the price of service falsely or in a way tending to mislead and makes misleading statements. Theres no mention of: the requirement that payment be made while the ****** is by their car or the payment sign, cars will be booted on first violation, or that a parking payment is not complete until the ****** receives an email. The booting policy results in a mandatory charge of $100, plus sales tax, to remove the unwarranted boot. This is extortion.The company's payment signs provide insufficient notice, and the booting policy needs to be changed before more customers are defrauded. I made a complaint and haven't heard back. Please note, I waited for a response and now it is past the deadline to request a boot hearing.
Business Response
Date: 07/10/2025
The location is signed in accordance with local and state regulations. *************************** has approved the location's signage and provided a permit allowing immobilization on the site.
Customer Answer
Date: 07/11/2025

Complaint: 23581215

I am rejecting this response because: the signage is deceptive and gives no indication that payment must be made near one's car or the sign. I am still requesting a refund of $108.25.

Sincerely,

******* ******
Business Response
Date: 07/11/2025
*************************** has approved the location's signage, no refund is due.
Customer Answer
Date: 07/11/2025

Complaint: 23581215

I am rejecting this response because: I am not satisfied. The company's signage is deceptive because it is missing important information needed for consumers. My son believed he had paid based on the message on his phone screen. We deserve a refund.

Sincerely,

******* ******
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The pay machine wasn't working, even if it wasn't working, the fee should have been only $90. The tow man told me that the fee of $145 applied because of unpaid parking charges. I asked him what unpaid parking charges is he talking about about, because there's no way it's $55, and he said that if you don't pay originally (which I couldn't), that he had to assume I was there for 24 hrs. I told him I was there for less than 30 minutes (really about 20 minutes) looking for another pay machine, and returned to my vehicle because I couldn't find another pay machine, to which he said I had to pay the $145 to remove the boot and then dispute the charge. I didn't get a boot removal receipt. And I disputed the charge right away. Still no response from The Boot Man, Inc. and the credit card company stated that "services were rendered" therefore I can't dispute it. The Boot Man, Inc. never did respond to the disputed charge with Discover.
Business Response
Date: 07/01/2025
Please provide a copy of your boot removal fee receipt so that we may look into this further.
Initial Complaint
Date:05/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My name is ****** *******, and I need help with getting a response and a refund from Premium Parking Enforcement PPE. I have sent several disputes, and nothing has been resolved by getting a response from them via phone or email. The initial boot dispute was from April 9, 2025 and I called and spoke with a representative on Friday, May 23, ******************************************************************* back once he researched the matter, he did state he did not see the original dispute on file, which was strange, when I immediately file one due to I was so upset from this. I am trying to get a one-time courtesy refund for this incident, because I was not aware I had to enter my tag number into the machine and not the number listed on parking spot, which there was not a number in the parking spot. I was trying to take my mom to an appointment on that day to get assistance for her electric bill and missed the directions on how to pay for parking, it was an honest mistake. I told the agent I was willing to pay the $3 and he said I couldnt, since the boot had been put on my car, I was begging him for help, so that I could get my mom to that appointment, to get her electric bill paid so it wouldn't get cut off. I have attached the receipt and proof of the appointment showing I was not lying along with the disputes, if you could please help with me getting the $85 minus the $3 parking refunded back so I can help my mom with her bills, I would greatly appreciate it. Thanks in advance for your help.
Business Response
Date: 06/10/2025
Please see attached.
Customer Answer
Date: 06/11/2025

Complaint: 23398113

I am rejecting this response because: : I don't see a response from Bootman, only the receipt, that I attached to my initial complaint, which is not indicating they are going to refund the $85.00 back. Did they send a response regarding this matter, because I don't see it attached, please assist? I can also be reached at ************.

Sincerely,

****** *******
Business Response
Date: 06/13/2025
Please take a second look at the receipt we sent you.
Customer Answer
Date: 06/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tourists. Used smartphone to park in ***********. We didnt make it back to car for 23 minutes. We tried to add more money on smart phone for more time parking. Would not let us. So we moved car. Got a ticket claiming we are fined 98 dollars for 23 minutes. Contacted Premier about paying for the time we went over, even though the app wouldnt let us. They are threatening to turn over to collections agency ! 98 dollars is ridiculous ! Thanks
Business Response
Date: 05/22/2025
Please send us copies of your boot removal receipt and vehicle information along with date and time of boot so that we may look into this further.
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 20, 2025 an employee ***** ******** stated that he watched me scan the ** code to pay the $5 for parking at 7:46 pm. I walked in the Marietta Market and he immediately stated my license plate did not show and he booted my car. He stated that he works in the parking lot and first would not give his name. He stated everything was on the orange ticket. He actually lied as the number called stated they were a call center and he did not work for their company. After stating to him the feedback he decided to provide his name as it sounded like a scam. He secondly stated that he worked in the Marietta Market. To say he was in the parking lot watching me scan and it not sending me a confirmation was his incentive to rush for the boot on his back seat. The time it took to scan the ** code with an error, then scan with my camera the payment, get my soda and walk out the door, he placed a $55.00 boot on my car. As he sat and watched me scanning over and over, not one statement that your payment is not showing. ***** was sitting watching, waiting to give a boot. Something is wrong with this, as well as the company stating he is not their employee. He was inside the Marietta market ordering food when I called about the boot. In asking why would you watch someone scan, not see the confirmation, watch them walk off and grab a boot. There was no answer. He was sitting right in a parking space where I was in a Silver/Gray unmarked Camry, is beyond being suspicious. The system sent no notification and he knew it. He suggested that I must have did it wrong. The company on the boot says Boot Man Inc., PPE *******. The App did not work with the ** code and this is why the camera was then used. According to ***** ********, they do not care what did not work or generate a text. His job is to wait and boot as many cars a day as possible. A Very unprofessional employee as well as unprofessional situation.
Business Response
Date: 05/21/2025
Please provide copies of your boot removal receipt and your vehicle information so that we may look into this further.
Initial Complaint
Date:05/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked in the ********* parking lot in *********** on April 29th 2025 at 10:09 am. At 12:18pm I was booted. The person who used the machine before me had already put their license plate number in, but decided to leave. So the machine did not ask me for license plate number. It only asked me for the amount of time I wanted to stay and I put five dollars in and paid for my parking space. I was unaware of this because the machine did not ask it of me. So I was booted for having the wrong license plate number on my ticket. I really dont think this was my fault since the machine did not ask me for my license plate number. I did pay for my spot and I have emailed a dispute on April 30th and have not heard anything back from them even though they have received my email. I tried explaining it to the guy who came to remove the boot on my van and he said theres nothing he can do and I paid him $90 in cash. I feel completely ripped off and scammed! I showed him the proof that I had paid for the parking spot but he didnt care. I called premier parking the next day and they said they cant do anything about it and to file a dispute online and to contact ********. But ********* said they cant do anything about it and to contact premier parking! The whole thing was just a runaround! When I looked up the name for premier parking on the Better Business Bureau website boot **** came up, so it seems to me they are one and the same company! I have fairly paid for my parking spot and I want my refund as per the law stated below!"(g) No booting fee shall be charged to a vehicle owner or operator who can produce and has possession of a timed and dated receipt or hand-written acknowledgment to indicate that goods or services were purchased at a store or establishment associated with the parking area with tow hours prior to the placement of the boot."
Business Response
Date: 05/12/2025
Please confirm your complete mailing address. Thank you.
Customer Answer
Date: 05/12/2025

Better Business
I have reviewed the response, they are asking for my mailing address, which I already provided them in my dispute form and to the Better Business Bureau.
my address is **** ***** ***************************** I also uploaded a picture of my physical address. I dont want my address to me made public. I dont like that boot man Inc. is making this so difficult. I had a hard time just accessing this link to provide my address and there was no clear area for me to do so. Very irritating since they already have my PO Box information in their dispute form that they probably never even looked at. Please provide them with my PO Box information so they can mail my refund to me. There was no area at all in the response from them to do so. And they say I have seven days to provide this information. Well, I have already done so in my initial dispute form and Im doing so again. I do not want to be asked for my address again. I want them to mail the refund immediately.
I will not be satisfied until I get my refund.
Sincerely,

**** *****
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*Date of Transaction: 8/24/24 *Amount of Money Disputed: $116.11 *Nature of Dispute: I have a screenshot of payment for my parking spot (for 2 hours) at 2:13pm. The time the warning was issued per the sticker is 4:17pm... a 4 minute difference. I looked around for the guy who booted me because several people said he had just left; I was unsuccessful so I called the 800 number on the sticker at 4:23pm. When he arrived, I explained I was teaching a free yoga event and was back and forth packing my car with instruments. He refunded me $12 -- the original amount I paid to park and encouraged me to dispute the remaining charge ($116.11) by calling the owner of the company, ******* *******, whose number I discovered, is disconnected. I emailed the same day with supporting documents and called several numbers but never heard back. This is the only other way to dispute the remaining charges: $116.11 for the four minutes I went over as I was packing to leave the yoga studio. I appreciate any compassion and help in advance.
Business Response
Date: 03/05/2025
This cc was refunded on 2.27.25.
Initial Complaint
Date:02/24/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, I took my daughter to the ********************, returned to my car after paying for parking for an hour, only to find it booted. I checked the information to see if I had overstayed my allotted time and realized that I had been booted 10 minutes before it expired, at 12:32 when it expired at 12:41. When I further examined it, I realized that while wrangling my wild toddler, I had accidentally put our old license plate # into the ********************** machine rather than our current one. When the representative from the parking company arrived, I explained that I had paid my ticket and just put the wrong license plate number in. The receipt had been displayed in my dashboard the entire time. With proof of proper payment, the boots should have been taken off and I should have been free to go. Instead, the representative charged me $20 more than the sign stated, $110 rather than $90. When I further inquired, he said that he was "taking it easy on" me and could have charged me $150. I took my daughter to our city's wonderful Aquarium, paid for parking, returned to my car in time, and left in tears, after being forced to decide between sitting with my toddler in a booted car and calling number after number, all of which would have probably resulted in being charged anyway, or paying their unreasonable fee and taking her home. There is no way that I am the only city resident who has had to cry in front of their children because of these unethical and likely illegal business practices.
Business Response
Date: 02/24/2025
We appreciate your comments and feedback, but you have the wrong parking company. If you look closely at your images (booting pole) you will see its Premier Parking. We are Premium Parking. Easy mistake. Please withdrawl your complaint as we are not a factor in this. Sorry, you had bad experience with another parking operator.
Business Response
Date: 03/05/2025
Do you have a parking receipt showing the license plate displayed on the vehicle?
Customer Answer
Date: 03/05/2025
The last attachment shows the license plate number written in which was not the same as the license plate on my car. The wrong license plate number was put down in error. However, this does NOT prove that the attendant had the right to demand payment. ( Section 66 (g) of City Code: "No booting fee shall be charged to a vehicle owner or operator who can produce and has possession of a timed and dated receipt or hand-written acknowledgment to indicate that goods or services were purchased at a store or establishment associated with the parking area with tow hours prior to the placement of the boot." ) The receipt was displayed in the dashboard of the car, indicating that the owner put it there. Furthermore, when the credit card was shown to the attendant showing that it was the card used to purchase the parking, this should have resolved the matter. The car was booted at 11:31 a.m. The parking was paid by the car owner as indicated by the receipt until 11:42 a.m.
Further, the company charged $20 over what they were legally allowed to, meaning that a full refund should be given regardless of this fact. I will attach all of the information regarding the City Code for the BBB to review. The City Code of *********** does NOT state that the license plate number has to be correct, rather that there has to be proof of payment, which has already been proved and was proved to the attendant. I've attached the city ordinances below for your convenience, and see that your response has proven that not only are your attendants unaware of our city's codes, but that your company is not up to date on these rules.

The Code of the City of *********** (********************************************************************************************************************;), Article VI states in Section ******:

"(g) No booting fee shall be charged to a vehicle owner or operator who can produce and has possession of a timed and dated receipt or hand-written acknowledgment to indicate that goods or services were purchased at a store or establishment associated with the parking area with tow hours prior to the placement of the boot."

As you can see from my previous email and receipts, this was violated.

Further, it states in article (d):

"At all times, seven days a week, 24 hours a day, the booting service business shall release the booted motor vehicle within 30 minutes of receiving a request for such vehicle's release; provided, however, that payment of any charges for booting, and any parking charges, if applicable, is made at or prior to the time of such vehicle's release. The maximum charge for removing the boot is $90.00. No extra charge shall be made for any check or credit card payment. The fee to release the boot shall be reduced by 50 percent (a maximum fee of $45.00) should the booting service business not arrive within 30 minutes of receiving a request for such vehicle's release. There shall be no charge to release the boot should the booting service business not arrive within 60 minutes of receiving a request for such vehicle's release. The booting service business shall maintain a time-stamp method of recording all calls pertaining to release of vehicles. These records shall be maintained a minimum of 90 days, and a copy of any particular call or all calls within a designated period shall be made available within three business days at no cost to the city or its representative."

As you can see from my credit card receipt, this was also violated.

In section ******, article 5, it states that if the business in question does not "Follow all of the requirements contained in section ******." that:

"(d) Any booting service business that violates any provisions of this section as determined by the director of the ******************** and permits, unless otherwise stated, may have its license to operate immediately revoked or suspended for up to one year, and may not reapply for a new license for at lease one year from said revocation or suspension. No person listed in subsection (a)(3) above associated with one booting service company may apply with another booting service company for at least one year following the license revocation of the first company."

In addition, in Acts 2014, No. 800, 1; Acts 2024, No. 704, 1 (************************************************) section J states that:

"J. A first violation of this Chapter by a person engaged in the business of booting motor vehicles parked on private property shall subject such person to a warning, a subsequent violation shall subject such person to a suspension of the violator's right to engage in the business of booting motor vehicles on private property."

Business Response
Date: 03/05/2025
Credit has been processed.
Customer Answer
Date: 03/05/2025
Hello,
I have received a refund from this company, but want the Better Business Bureau to know that this does not mean that this company has resolved their predatory and illegal practices. They did not provide any account or apology for why they 1) Charged me $20 over the legal maximum imposed by the City 2) Forced me to pay after proof of proper and timely payment had been made.
I will attach all of the relevant city codes below for your convenience:
The Code of the City of *********** (********************************************************************************************************************;), Article VI states in Section ******:

"(g) No booting fee shall be charged to a vehicle owner or operator who can produce and has possession of a timed and dated receipt or hand-written acknowledgment to indicate that goods or services were purchased at a store or establishment associated with the parking area with tow hours prior to the placement of the boot."

As you can see from my previous email and receipts, this was violated.

Further, it states in article (d):

"At all times, seven days a week, 24 hours a day, the booting service business shall release the booted motor vehicle within 30 minutes of receiving a request for such vehicle's release; provided, however, that payment of any charges for booting, and any parking charges, if applicable, is made at or prior to the time of such vehicle's release. The maximum charge for removing the boot is $90.00. No extra charge shall be made for any check or credit card payment. The fee to release the boot shall be reduced by 50 percent (a maximum fee of $45.00) should the booting service business not arrive within 30 minutes of receiving a request for such vehicle's release. There shall be no charge to release the boot should the booting service business not arrive within 60 minutes of receiving a request for such vehicle's release. The booting service business shall maintain a time-stamp method of recording all calls pertaining to release of vehicles. These records shall be maintained a minimum of 90 days, and a copy of any particular call or all calls within a designated period shall be made available within three business days at no cost to the city or its representative."

As you can see from my credit card receipt, this was also violated.

In section ******, article 5, it states that if the business in question does not "Follow all of the requirements contained in section ******." that:

"(d) Any booting service business that violates any provisions of this section as determined by the director of the ******************** and permits, unless otherwise stated, may have its license to operate immediately revoked or suspended for up to one year, and may not reapply for a new license for at lease one year from said revocation or suspension. No person listed in subsection (a)(3) above associated with one booting service company may apply with another booting service company for at least one year following the license revocation of the first company."

In addition, in Acts 2014, No. 800, 1; Acts 2024, No. 704, 1 (************************************************) section J states that:

"J. A first violation of this Chapter by a person engaged in the business of booting motor vehicles parked on private property shall subject such person to a warning, a subsequent violation shall subject such person to a suspension of the violator's right to engage in the business of booting motor vehicles on private property."
Business Response
Date: 03/06/2025
Ma'am, that is a matter of opinion. However, the sign says $90 boot removal fee plus unpaid parking fee. No payment was made for this vehicle to park on this lot. The refund issued was as a one time courtesy.
Customer Answer
Date: 03/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:02/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recieved a boot on 12/31/2024 at the Badine parking lot location. I had accidentally typed the incorrect license number on my receipt when paying the $25 for the 3 hours of parking. I had put my old license plate number and not the new one - SCUDR. I explained this to the gentleman that removed the boot and showed him a copy of my receipt and how the last 4 digits of my credit card matched my parking receipt proving I paid for my parking. He said he couldn't do anything about and that I needed to contact the Boot Man from the information on my enforcement notice. I emailed the company on 01/02/2025 requesting a refund since I was within my 3 hours and had provided proof by scanning over my debit card, my receipts and enforcement slip. I even called the ************** number and left a message after 10 days. It is now 02/05/2025 and I haven't heard anything. I did receive a confirmation in my email that the company had received my complaint form from their website that I filled out. I even called and left a message for a man in Georiga at the (404) number looking for resolution. This company is ripping people off!!!! I paid for my parking and am due a refund of $90. I would like to resolve this in small claims court if you are not going to provide me with a refund. The time the boot was removed was at 12:17 pm. The receipt was good until 12:41pm. THIS COMPANY SHOULD BE SHUT DOWN FOR SCAMMING PEOPLE OUT OF MONEY!!!! I have attached all receipts and proof of purchase in this complaint.
Business Response
Date: 02/05/2025
I apologize however the parking operator requires you have a valid payment associated with the license plate displayed on your vehicle.
Customer Answer
Date: 02/05/2025

Complaint: 22902533

I am rejecting this response because: a valid payment was provided and a copy of the valid receipt is provided in this complaint.

Sincerely,

****** *****
Business Response
Date: 02/06/2025
Payment was not made for this vehicle to be authorized to park on this lot and tickets are not transferable. No refund is due.

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Boot Man, Inc. is NOT a BBB Accredited Business.