Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cricket Wireless, LLC

  1025 Lenox Park Blvd NE Brookhaven, GA 30319-5309

• 

  Cricket Wireless

  10006 W Florissant Ave Saint Louis, MO 63136-2102

• 

  Cricket Wireless, LLC

  1008 Taylor Ave Towson, MD 21286-8312

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  Cricket Wireless, LLC

  1050 W Colfax Ave STE E & F Denver, CO 80204-2071

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  Cricket Wireless, LLC

  112 W 87th St STE M5 Chicago, IL 60620-1318

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my own phone for service, phone was brand new factory sealed and unlocked. Now my phone is carrier locked to Cricket. Cricket says I need to reach out to the original carrier but they were the original carrier. Then they say to reach out to Apple. Apple says they cant help. I filed a ticket with Cricket to request my phone to be unlocked and they said its already unlocked. My grandma also has Cricket, brought her brand new unlocked phone and she has the same issue. Now I cannot use service when I travel overseas. I tried everything possible, reset my phone, checked imei and website says its locked. I did a ****** search and we are not the only Cricket customers to have this problem

  Business Response

  Date: 03/30/2023

  March 29, 2023
  
  Better Business Bureau
  Online complaint
  
  Complaint No: 19586994
  Re:***************************
  
  Dear Sir or Madam:
  
  This correspondence is in response to a complaint filed by ***************************. In the complaint, Ms. ************;is requesting to have her iPhone unlocked.
  
  It is our understanding that some retailers such as Apple applies a standard Flex Policy to devices purchased directly from Apple and third party, non-carrier retailers.  This policy and not Cricket Wireless, caused the device to attach to the carrier network of activation.  We were able to successfully unlock Ms. ******** device.
  We contacted her on March 29, 2023, informing her of our resolution and explained how to complete the unlock process.
  We thank Ms.************;for her communication and trust that this explanation properly addresses her complaint.
  
  Regards,
  
  Cricket Wireless, Customer Support
  *****************************************************************
  /NG
  
  
  

• Initial Complaint

  Date:03/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the afc plan through the low income government assistance phone program which offered a $30 discount on my regular plan each month if $65. Ive only had the service with cricket for a few months and honestly Im not impressed by any means in accordance with their advertised promotions and services they are trying to entice new customers with. My bill became due and the first thirty dollars from afc was due around March third. Like the agent informed me the previous month, i again opted to have my account payment extended via their suggestion of bridge pay. This was intended to allow my service plan to continue on the hugest data plan during the time the bridge payment extension of the seven days until I was able to pay the remaining balance of 35$. I called 611 and the automated system offered bridge pay and I confirmed and was given seven days to pay the difference which I paid on March 9th. I called 611 again and the automated agent stated I had a payment due of $30 to complete bridge payment extension and that I was going to have to pay w my credit card via a link the system automatically sent me and so I did. The link I was sent by cricket confirms my payment was completed within the time of my extension terms and my service was still cut off on March 11. I called 611 waited for an agent 12 minutes and was immediately hung up on while giving my name to the rep. *** Ive been without service for 12 hours after my money was paid in full already and lost several jobs as a direct result. Sat on hold another 15 mint items and the next agent was rude talked over me sounded like a robot and completely had no interest in the issues I experienced this far. Everything she advised was so rehearsed and obviously read from a script sounding very superficial and practiced. Since they obviously refused to listen to the issues I was explaining I asked for a supervisor. Time to hold for another 20 minutes and then the same non understanding and emotionless responses were what I got from the supervisor who instead told me. I still had to pay another thirty dollars to get my service back on. The acts of this type are deceptive and violate terms of the *** and the regulations of the Fair Business Practice Act. Unless I receive a call from Crickets **************** formal complaints with these agencies shall be filed. Im addition a complaint will be made to the Consumer *************** of The Secretary of State. This is unacceptable.If I had the extra funds I wouldnt have need the affordable credit in the first place and I wont allow this to happen without voicing my experience publicly

  Business Response

  Date: 03/30/2023

  March 30,2023
  
  Better Business Bureau   
  Online Complaint
  
  Complaint No: 19585035
  Re: *************************
  
  ****************************************** is in response to a complaint filed by *************************. In the complaint, ************ states she is enrolled in a ********* agreement and has to pay additional fees. She is requesting a refund of the fees incurred.  
  
  We contacted ************ on March 29, 2023, to discuss her concerns. She states she was not given the full amount she needed to pay to complete her ********* agreement. We agreed to issue a one-time courtesy credit to ************** account.************ was happy with our resolution and had no further questions.
  We thank ************ for her communication and trust that this explanation properly addresses her concern.
  Regards,
  Cricket Wireless
  Customer Corporate Relations
  ********************************************************************* 30319
  /JL

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I updated my payment information 3 days, before the due date. I received text confirmation that it was updated and that I remained in Automatic Bill ****** March 10th I received a text message informing me that cricket did not get the monthly payment, so I payed the $35 payment, that is usually taken via automatic payment from my debit card.I received another text telling me that I was removed from Automatic bill pay, this caused my phone service to be suspended and me having to pay $10 extra to get my service restored.I feel the error was on behalf cricket and I would like my $10 refunded to my payment source or a $10 credit applied to my next bill.

  Business Response

  Date: 03/27/2023

  March 23, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19584707
  Re: *********************  
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by ********************* regarding Cricket Wireless. In this complaint, ************** states that he updated his Autopay information 3 days before the due date. Due to this issue, ************** was charged $10 more, and he is requesting a refund or a credit to be applied to his account. 
  
  According to Cricket Wireless Auto Pay Terms and Conditions, available online at **********************************************************************************: If you turn Auto Pay on fewer than three days before your payment due date, we'll charge your Auto Pay card starting with your next month's payment. You'll still need to make a one-time payment for your current month's service.
  
  On March 11, 2023, ************** contacted the Cricket Wireless ************* Team,and they provided a $5.00 credit to Mr. ****** account.  
  
  As a one-time courtesy, we provided Mr.  White a credit of $5.00 to his wireless account for the reactivation fee.
  
  We thank ************** for his communication and trust that this explanation properly addresses his concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  ***************************************************************************
  /NG
  

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I broke my phone on Saturday last week and I filed an insurance claim with *******. I was told that my phone would arrive at my job on Tuesday. I called on Tuesday and wanted to know why I did not receive my phone and it was because the lady that helped me with the claim could not spell the word ****** I told her how to spell it 3 times and she really didn't seem to understand English very well. So, I did the claim again and they told me I would have it the next day. So I have been calling every day since to see when I am getting my phone, and today after speaking with 3 different people to make sure I was getting my phone and making sure they had the right information and the correct address and spelling. I was told that they spelled ***** wrong again and I would not have a phone until Monday. This completely unacceptable, I use my phone for business and personal use, I am missing out on money because my clients are unable to call me, and I am unable to do my schoolwork because I use my phone to do my homework and I don't have internet where I live. So, they are costing me a lot, and nobody that I have spoken to has helped me get my phone. They act like they don't really care, and nothing can be done to help me get a new phone. If they really wanted to, they could have figured out a way to help me, but no one is held accountable for they horrible way they do business. This is the second time I have had to deal with this, because this happened the last time, I did a claim. The customer service is a joke, and I want my phone and I want things to change. I would like to get a phone when I am told I am going to. Some should be held accountable.

  Business Response

  Date: 03/30/2023

  March 29, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19582492
  Re: *************************
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by ************************* regarding Cricket Wireless service. In this complaint, ******************** states she needs assistance with her warranty (*******)claim.
  
  We attempted to contact ******************** on March 21, March 27 and March 29, 2023, but we were unsuccessful in reaching her. To investigate ********************** concerns,we need to be able to communicate with her. Should ******************** still desire assistance with her concern she may contact ******, Cricket Wireless Corporate Escalations Manager, at ************.
  
  We thank ******************** for her communication,and we will be available to assist her should she still desire.
  
  Regards,
  Cricket Wireless, Customer Support
  *********************************************
  *******, ** 30319
  /KM

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 13 2022 I purchased a iphone from Cricketwireless.com, for my God son ********************* who was moving to ********. My godson was not able to move so I called cricket to return the phone on 9/19/2022. I was sent a tracking label. I attached the label to the unopened box and sent it off at a *** drop site where I received a receipt. After a month I called cricket to inquire about my refund and was told the package was not received. I used the tracking number from the receipt and *** showed it was delivered 9/23/2022. I again called cricket with no luck. I filed a dispute with my ********** card and it was denied. On 12/8/2022 I received an email that the phone was received. Later that afternoon I received another email that the refund was approved. I have called cricket several more times to be on hold for hours at a time with no adequate response and no refund. The card that paid for the phone is in my name, My home phone number is listed on the order, the phone was mailed to my address. I am just requesting the approved refund of ****** be returned to my chase **** credit card.

  Business Response

  Date: 03/27/2023

  ********

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into this business today with my roomate to try and straighten everything out with his phone account. My roomate purchased a phone with this company and had service foir a month. The month of January 2023 to be exact. February the bill was due and he wasn't able to make the payment. So i tried to help by making a payment with my debit card to have service reconnected. I assumed his bill was ***** so on Feb 22 , 2023 i went on the cricket website and made a ***** dollar payment to his service by searching his phone number. The 23rd of Feb. his service was still unactive so i made another payment of ****************** case the 50 was not enough. Even after that payment service was still disconnected . So my roomate had an extra 8 dollars and added that to his bill which now is a total of 73 dollars. His monthly service bill was only ***** come to find out. Saturday after visiting the lobby of the cricket store the two teens running the place were unable to provide to provide me where the payment of 73 dollars that was made to this account had gone. It certainly was not to restore service because the service is still disconnected. I asked them if the money could be put towards the phone bill and have the service plan changed to basic 30 dollar service plan. I even said they could keep whatever money that had already been paid by me if they changed the plan to a lower one. the two people who work at this cricket wireless were so unprofessional and gave me the notion that they weren't going to be able to do anything for me in regards to reconnecting his service or even refunding my money. They blatantly robbed my and seemed as though it was no big deal. So I told them that i was going to call the cricket wireless customer service line and and see if they could at least apply the credit paid to the service plan. Every angle i attempted to try and get this situation resolved seemed to end with no help from these people. The only thing they kept repeating to me I would have to make another payment of ***** and that's where I draw the line since the bill from the start was only ***** and by the time i make another payment of ***** that amount would be ******. So there is some real shady stuff going on in this business. Not to mention that three customers came into the store while I was there looking for a resolution and ALL three of them ended their experience there leaving unhappy with nothing resolved for them either. It was like all the people working there were concerned with was collecting more money and no goods or services were sold or exchanged. I feel like i have been robbed and no one would take responsibility for taking my money and doing nothing for it. Also i was never provided a receipt for payment nor was the payment applied to the bill.

  Business Response

  Date: 03/21/2023

  March 21, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19578026
  Re: ***********************************
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by *********************************** regarding Cricket Wireless service. In this complaint, ************************ states she is having a billing dispute with Cricket Wireless.
  
  We attempted to contact ********************** on March 14, March 20 and March 21, 2023,but we were unsuccessful in reaching her. To investigate Ms. ********** concerns, we need to be able to communicate with her. Should ********************** still desire assistance with her concern she may contact ******, Cricket Wireless Corporate Escalations Manager, at ************.
  
  We thank ********************** for her communication,and we will be available to assist her should she still desire.
  
  Regards,
  Cricket Wireless, Customer Support
  *********************************************
  *******, ** 30319
  /KM

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased cell service with Cricket Wireless on 08/12/22 for $310.69, which was entered as a credit on my account. Each billing cycle, $40 was being deducted from that initial amount. On 03/08/23 I contacted Cricket **************** to cancel my account. I noticed I had a credit of $140.00 and wanted to inquire how that was going to be refunded back to me. Chat Agent 'Hope' informed me that in order to get the $140.00 credit, I would need to initiate a chargeback with my bank. Seemed odd to me, but I made the trip to my bank on 03/09/23. After sharing the details of my conversation with 'Hope', the bank informed me that they could not complete a chargeback to Cricket Wireless for $140.00; instead, I would have to file a fraud claim against the original transaction from 08/12/22 for the entire amount ($310.69) and since I would be filing a fraud claim, the bank would have to close my bank account and issue new account numbers/debit cards. This is an insane process for a consumer to have to go through for a refund. I attempted to speak to a live person at Cricket Wireless today (03/10/23) to again inquire about a refund and was told again that I would need to process the refund with my bank. Cricket Wireless stated they do not and will not issue me a refund in the form of a check or bank deposit...that any refund for their service would come from my bank. Never in my adult life have I needed to initiate a refund for products or services through my personal bank.

  Business Response

  Date: 04/03/2023

  completed

  Customer Answer

  Date: 04/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although I do not agree with the business's response, I understand there is not much else that can be done.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 27 we purchased a cell phone plan and a sim card, ( no phone was purchased) for my son's phone. Total was *****. He received a confirmation email with an order number. We never received the sim card as of March 9, was guaranteed 2 day shipping. I called them at 9 am, spoke to 5 people. They all told me the order was not processed and the sim card was not shipped but they would not cancel the order and return the money. Now we are out ***** and a phone that doesn't have service.

  Business Response

  Date: 03/21/2023

  March 20, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19562835
  Re: ******************;                                                 
  
  Dear Sir/*****,
  
  This correspondence is in response to a complaint filed by *******************. In this complaint, **************** states that she purchased a new line of service. Unfortunately, the *** card was never shipped.  **************** is requesting a full refund for her order.
  
  We researched ****************** issues and confirmed that the order was never shipped.   **************** will be refunded for her order. We thank her for her patience and informed ****************, her refund can take 5-7 business days to process. 
  
  We thank **************** for her communication and trust that this explanation properly addresses her concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  *************************************************************************
  /NG
  
  
  
  

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched to Cricket on 12/27 from ******** and was told id get a great new phone. I had the phone for less than 2 months and the phone system was corrupt. I was told to do a warranty claim and receive a new device. I received said device less than 3 days after the device started doing the same thing. I contacted Cricket asking for another device same price as the one I had I was told I can send mine in and get it back. I told them with the phone having the same issues twice I just needed a different brand at the same price. I was told I had to buy one. they promise a 2-year guarantee, it hasn't even been 3 months. Please either help me get a resolution or file a claim letting others know how they are with their "GUARANTEE"

  Business Response

  Date: 03/21/2023

  March 21, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19562137
  Re:****************
  
  Dear Sir/*****,
  
  This correspondence is in response to a complaint filed by ****************. In this complaint Ms. ******* states that her device is not working properly, and she would like to receive a replacement device.  
  
  Most Cricket devices carry a one-year manufacturer's warranty from the date of purchase. However, certain Cricket-branded phones offer the Cricket Two-Year Worry Free Warranty.Refurbished wireless devices carry a 90-day manufacturer's warranty from the date of purchase. Full details can be found at *********************************************************************************.
  
  We researched Ms. ******* concerns and found her device is still under warranty. Her device is eligible to be replaced under Crickets warranty program.
  
  We contacted Ms. ******* on March 21, 2023, and explained our findings. She explained she has already replaced it once and is experiencing the same issues.She then requested she be issued a different model when attempting to exchange a second time. Ms. ******* was informed by the Cricket ************* Team, that unfortunately, we could not do this, and Ms. ******* decided to purchase a new device.
  
  We explained Crickets warranty program must replace like for like devices. Ms. ******* requested she be compensated for the purchase of her new device and the inconvenience it cost her with her job.
  
  We offered to issue a onetime credit, but she denied the amount that was being offered. Ms. ******* explained she did not agree with the amount being offered and would consult with an attorney.
  
  At this time, we are unable to complete Ms. ******* request and will no longer be able to assist.
  
  We thank Ms. ******* for her communication and trust that this explanation properly addresses her concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  **************************************************************************
  /JL

  Customer Answer

  Date: 03/21/2023

  i did have to purchase a new phone, 

  In total i have spent at least ****** on phones. Because my job requires me to have a phone at all times. I missed a few very important calls. 
  Because i did not have a working phone at the time i got suspended without pay for 2 days. i make $50,000 a year so this equals ***** a hour 

  so because of missing the 2 days because cricket would not send me a better phone or even give a credit to purchase one. I missed $****** on my check, 

  IN all i have spent ****** for phones and lost ****** in wages. 

  cricket did offer me a credit of ******. that does not even dent the money i have endured in this. 

  All i was asking is for at least $200.00 i would take the lose of the miss income. 

   

  Business Response

  Date: 03/23/2023

  March 23, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19562137
  Re:****************
  
  Dear Sir/*****,
  
  This correspondence is in response to a rebuttal complaint filed by ****************. In this rebuttal, **. ******* ****** she did not agree with our response to her original complaint and the resolution we offered.   She would like to be compensated for the loss of income. 
  
  Based on our previous research, Ms. ******* device was under warranty and qualified for a replacement device. She did not want to receive the same model device and decided to purchase a new one.
  
  In our previous response, we explained Cricket Wireless Warranty Program to her.   We previously spoke to Ms. ******* and offered to issue her a courtesy credit, but she denied that resolution. Unfortunately,we are not able to accommodate Ms. ******* resolution, as we have offered a few options to her, that she denied.
  
  We respectfully request that this complaint is closed at this time, as we are unable to comply with Ms. ******* request.
  
  
  Regards,
  
  Cricket Wireless, Customer Support
  ******************************************************************** 30319
  /JL
  

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed to dispute a denied request to refund a device that was purchased on November 29th 2022.The reason for the return was that two devices were unintentionally purchased for the same line. One was purchased online. The other was purchased in a Cricket store and was the one that was activated to the line. Both were purchased as surprise Christmas gifts by 2 different people who were unaware of the others purchase; hence, the need to return one of the devices. Device - iPhone SE ************* ******** *** Return Tracking # - 1Z2E09798720860223 Work Ticket # - ******** Case # - C-APY2WB After multiple attempts with multiple Cricket agents to get the required information needed for the refund, my refund was still denied. Now I am out the device (since it was returned as Cricket requested that I do for the refund) and I'm out the money I paid for it. Attached is the letter I sent to Cricket Wireless **************** along with the supporting documents I have provided them throughout the 2-month process of trying to get my refund. I've included emails and a detailed activity timeline along with documented conversations with Cricket agents and supervisors. Proof of the return is also included in the attachment. I've allowed them 3 weeks to respond to my written request after the 2 months of back and forth with their customer service agents. Now, I am elevating it to BBB since no response from their corporate office has been received.Thank you for your time and attention to this matter. I look forward to hearing back regarding my desired resolution.

  Business Response

  Date: 03/29/2023

  provided refund