Business Profile

Mobile Phone Service

Cricket Wireless, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,268 total complaints in the last 3 years.
375 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to get a new phone and our bill is 86 dollars the employee caught it and said you have a 60 dollar plan did you know they were charging you 86 a month for over a year. So I called the corporate building or office. The only thing it says is sorry the person that has this voicemail hasn't set it up yet . They make sure they give you to a CSR that barely knows English . Then I waited over 15 minutes because that's how long I was told it be . I waited 20 minutes .
Business Response
Date: 05/24/2023
May 24, 2023

Better Business Bureau
Online Complaint

Complaint No: 20009605
Re: ***********************

Dear Sir/*****,

This correspondence is in response to a complaint filed by ***********************. In this complaint, **************** states she visited a Cricket Wireless Authorized Retailer to pay her bill and the employee informed her she is on the $60.00 rate plan and was charged $86.00 per month for over a year. **************** is requesting a refund.

We reviewed **************** account and agreed to refund her for the fee she incurred when her service was suspended. We contacted **************** on May 23, 2023, and advised her, we have credited her account.

We thank **************** for her communication and trust that this explanation properly addresses her concern.

Regards,

Cricket Wireless, Customer Support
*****************************************************************
/BN
Initial Complaint
Date:05/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into a Cricket Wireless Store located at ***********************************************************. The purpose of the visit was to get a hotspot for my daughters smart phone. I pay my bill on time every month. O May 1,2023. I was advised by **************** that it was ***** to add a hot spot for 1 month of service.. I paid the *****. On May 2, 2023, I tried to use my phone. My account has been suspended for non payment. I had paid my bill on April 26, ****. Cricket Mobile required me to pay ***** to be reconnected. I spoke to their customer service who explained that my account which is due on May 2,****. So I paid for 1 day of hot spot service. So for ***** for which I thought I had paid on May 1,2023 Cricket suspended my account, I was offered a **** dollar credit. I want the 1**** reconnection fee back. Their employees English is horrid. They are also a bunch a clowns.
Business Response
Date: 05/08/2023
May 8, 2023

Better Business Bureau
Online Complaint

Complaint No: 20009080
Re: *********************************

Dear Sir/Madam,

This ************** is in response to a complaint filed by *********************************. In this complaint, ******************** states she visited a Cricket Wireless Authorized Retailer to add a hotspot. ******************* purchased the hotspot and the next day her services were suspended. ******************* is requesting a refund.

We reviewed ********************** account and agreed to refund her for the fee she incurred when her service was suspended. We contacted ******************** on May 4, 2023, advised her, we have credited her account.

We thank ******************** for her communication and trust that this explanation properly addresses her concern.

Regards,

Cricket Wireless, Customer Support
*****************************************************************
/BN
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My phone number was ported out without my authorization. My account was current, and now it's cancelled with 4 days remaining in the service. Cricket states I authorized the port of my number to another provider, I state I didn't do that. I have no phone service while waiting on Cricket to get their investigation completed.
Business Response
Date: 05/24/2023
May 24, 2023

Better Business Bureau
Online Complaint

Complaint No: 19985022
Re: ***************************

Dear Sir/Madam,

This ************** is in response to a complaint filed by ***************************. In this complaint, ****************** states his number was ported without his authorization.

We contacted ****************** on May 17,2023 to discuss his concerns. He explained he has activated service with a new carrier and no longer needs his original wireless number.

We want to thank ****************** for his feedback and apologize for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when we fail to meet that experience.

We thank ****************** for his communication and trust that this explanation addresses his concerns.

Regards,

Cricket Wireless, Customer Support
**********************************************;
*******, ** 30319
/JL
Customer Answer
Date: 05/24/2023
I'd like my account refunded since they didn't fulfill their obligation to my monthly subscription.

Cricket contacted me in an email only stating they see my number is active. I explained I have a new carrier and a new number, and no longer need their service.
Business Response
Date: 05/25/2023
May 25, 2023

Better Business Bureau
Online Complaint

Complaint No: 19985022
Re: ***************************

Dear Sir/Madam,

This ************** is in response to a rebuttal filed by ***************************. In this rebuttal.****************** is requesting a refund for his last payment made on his account.

We researched Mr. ******** account and found his last payment was made on March 24, 2023. We would like to advise ****************** of Crickets terms and conditions which state: Amounts paid for Service Charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your Account is suspended or canceled, for any reason, any remaining balance will be forfeited. Full terms can be found at www.cricketwireless.com/terms.

We contacted ****************** on May 25, 2023 to discuss our findings. We agreed to make a one-time exception and completed his refund. ****************** can expect his refund back within **** business days.

We thank ****************** for his communication and trust that this explanation addresses his concerns.

Regards,

Cricket Wireless, Customer Support
**********************************************;
*******, ** 30319
/JL
Customer Answer
Date: 05/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if reimbursement is fulfilled back to my account.

Sincerely,

***************************
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have a 60$ monthly with two lines. Had to start up pymt extension this month and paid $20 for 1st pymt. 50$ pymt as second pymt would finish it. However, I asked for another extension pymt for the same period thinking it would be less than 50$ but it's still 50. Should be half that roughly.
Business Response
Date: 05/16/2023
complete
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased a hotspot from provider around 4/25/23. The first device arrived damaged call customer service and after being hung up 3 separate times finally got someone to assist me in replacing device. Upon receiving new device the new device also does not work. Tried calling customer service for a refund and they stated no refund is going to happen since it was a REPLACEMENT device. I am starting to believe they have a scam operation set up. Both devices arrive broken and I'm left having to pay.
Business Response
Date: 05/11/2023
May 11, 2023

Better Business Bureau
Online Complaint

Complaint No: 20006016
Re: *************************

Dear Sir/Madam,

This ************** is in response to a complaint filed by ************************* regarding Cricket Wireless service. In this complaint, **************** states she purchased a damaged Hotspot device from ********************** online around April 25, 2023. Cricket replaced the device, but it was defective.

Wireless phones are considered electronic devices and Cricket Wireless cannot guarantee the device will perform flawlessly; therefore, new Cricket devices carry a one-year manufacturers warranty from the date of purchase should you encounter problems with the device outside of the 7- day return period. To make a warranty claim please contact the ************** at *****- Cricket (274-2538)for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable. Once the device meets the requirements of the warranty exchange return policy, there are several options for exchanging the device. These options can be found online at www.cricketwireless.com/support/orders-and-activations/warranty/customer/warranty.html. We offer a free option as well as options that will provide an expedited replacement with payment of a security deposit.

Unfortunately, Cricket does not provide a refund after 7-day return policy, however, we can assist with ************** with replacing the defective device.

We thank ************** for her communication and trust that this explanation properly addresses her concerns.

Regards,
Cricket Wireless, Customer Support
*********************************************
*******, ** 30319
/KM
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction took place 4/21/2023 Went into store to request a phone number change for 2 phones associated with my account. Old#************ New#************ Old#************ New#************ Cricket customer care informed me, to generate a new number a payment upfront is required - only way system will allow, which is why I went into the store. Store manager ******* handled our request. I paid a total of $30.00 in cash. Its ***** per line for number change. Each transaction had to be processed separately. I gave ******* a 20 dollar bill each transaction. Somehow only one transaction actually processed, not sure how if the system does not generate a new number until payment is received. Both our phones worked prior to us leaving the store. The next morning we had no service. Made a visit back to the store, ******* was off this day another employee stated I had to reach out to customer care. I called while still there, spoke with several different reps. ***** back and forth. Was in the store almost 2 hours. At first I was told I had no service due to lack of payment as if I hadn't paid my April bill. I paid my April bill on 4/6 total, was ****** I paid ****** and received a text receipt by cricket and a confirmation number of my online payment. Once I explained this, I was then told the system only processed one ***** payment and now I will need to pay 84 dollars and change to restore my services. Basically forcing me to come up with a prorated charge for my next month bill. Never received the ***** dollar payment that did not process. ******** care contacted ******* and she informed them of both my payments. So why did I have to pay ***** dollars to get services back on? I have received nothing but the run around since this transaction. Been with Cricket since 2015 I do not deserve this. When I reach out my calls get dropped and no one never calls back.My service plan is in my husband name (*************************************), we are both on the account. Acct# *********
Business Response
Date: 05/26/2023
complete
Customer Answer
Date: 05/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:04/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The conversation occurred on 4/26/23 with first a customer service rep and then a manager.I explained that I bought a device from a third party seller that I checked against there site under the **** tab and it said that the device I was going to buy was compatible. However after buying the device for $229 **Bought it 4/22** after a day or two between customer service and going to the store I find that the device isn't compatible with the network. Had I known that the device wasn't compatible I would not have bought it. I was told that under a different section of the website that isn't easily accessible is a list of devices that aren't compatible. I as a customer didn't think I'd have to go to a completely different part of the site to make sure my device is compatible after it told me it was. I would like store credit to buy a compatible device from there store.
Business Response
Date: 05/11/2023
May 11, 2023

Better Business Bureau
Online Complaint

Complaint No: 19986867
Re: ***********************************

Dear Sir/Madam,

This ************** is in response to a complaint filed by *********************************** regarding Cricket Wireless service. In this complaint, ******************** states she purchased a device from a third-party seller based on a conversation she had a with a Cricket Wireless Authorized Retail employee. She was advised the device was not compatible with the Cricket network when she attempted to active the device.

******************** strives to provide excellent service and we regret when that high standard is not met. We apologize for any inconvenience that ******************** had to experience. Unfortunately, we are unable to issue a store Credit for ******************* to purchase a compatible phone because she did not purchase the device from **********************.

We thank ******************** for her communication and trust that this explanation properly addresses her concerns.

Regards,
Cricket Wireless, Customer Support
***************************************************************, ** 30319
/KM
Customer Answer
Date: 05/11/2023

Complaint: 19986867

I am rejecting this response because:
I only bought the device because your site said that it was compatible when I checked the **** number under the bring your own device tab. It wasn't till after I got the phone and I tried to make phone calls that I found that the device is not compatible From one of your employees after they checked some other list that I could not find on your website. Had I know that the phone was not compatible I would not have bought it. Your site misled me into buying a phone that is incompatible with your network.
Sincerely,

***********************************
Business Response
Date: 05/13/2023
May 12, 2023

Better Business Bureau
Online Complaint

Complaint No: 19986867
Re: ***********************************

Dear Sir/Madam,

This ************** is in response to a rebuttal filed by *********************************** regarding Cricket Wireless service. In this rebuttal, ******************** states she would not have purchased the device form the third-party seller if she knew the device was not compatible.

Crickets Terms and Conditions state that: Cricket cannot guarantee the performance of devices not sold by Cricket. NOT ALL 5G DEVICES FROM OTHER CARRIERS WILL HAVE ACCESS TO 5G SERVICE ON THE CRICKET NETWORK.

We respectfully request that this complaint is closed at this time, as we are unable to assist further.

Regards,
Cricket Wireless, Customer Support
***************************************************************************
/KM
Customer Answer
Date: 05/15/2023

Complaint: 19986867

I am rejecting this response because:

Sincerely,

***********************************
Initial Complaint
Date:04/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the cricket store here in ****** ** and wanted to buy a new phone. When I got there I told the lady I wanted a 8gb ram phone like the one I had stolen from me. She brought out a TCL 30z and told me the phone had 8gb of ram just like my old phone so I purchased it and was charged 94 dollars for the phone and monthly service. When I got home and looked at the specs for the phone it had only 3gb of ram and was nothing like my old phone and freezed up Everytime I tried to open a app on it. So the next day, less than 24 hours later I took it back up there to get a return and the lady at the store would not return the phone because I had written on the box the account number for the new phone and said she would only be able to give me eleven dollars back. I don't think I should have to lose 83 dollars on a phone I didn't want and was lied to about saying it was a 8gb ran phone. She said she read the back of the box and it said it had a 8mp camera on it not a 8gb of ram. She said she didn't lie to me she made a mistake. But why am I paying for a mistake they made. I just want my money back so I can get the right phone. I don't want to do business with a company that clearly lied to me and took advantage of a 73 year old man like this ....now im stuck with a little kids phone I paid almost a hundred dollars for. I get social security every month, I can't afford a new phone and lose the 94 i just spent.
Business Response
Date: 05/08/2023
May 8, 2023

Better Business Bureau
Online Complaint

Complaint No: 19986403
Re: *****************************

Dear ********** ************ correspondence is in response to a complaint filed by *****************************. In the complaint, ****************** states he visited a Cricket Wireless Authorized Retail location and provided his feedback regarding his poor experience attempting to return a device within the 7 days.

We contacted ****************** on May 2, 2023, to explain our findings. We informed him we have communicate his complaint and his concerns with the management team of that location.

On May 4,2023, the Authorized Retailer informed us that they attempted to contact *****************. ****************** advised them that his caretaker will be calling them back.****************** need to contact ************************* Polk County District Manager at the number provided, as he is expecting ****************** call.

We thank ***************** for his communication and will be available should he need our assistance in the future.

Regards,

Cricket Wireless, Customer Support
*************************************************************************
/NG

Customer Answer
Date: 05/08/2023

Complaint: 19986403

I am rejecting this response because: when I spoke to the district manager he told me the refund would only be 20 dollars but a restocking fee of 27 would be applied. The purchase was for 94 dollars and the phone I used for less than 24 hours and is still brand new. I don't feel like I am getting any help from anybody with this company and I think the main issue is being ignored that I was lied to by their employee and was sold something I didn't ask for. I'm a 80 yr old man and I feel like I was taken advantage of and cricket doesn't care. I had to switch companies and borrow money to get another phone from another company with another activation fee and service fee. I receive disability every month and all of my money is used for food and rent and I can't afford to pay for two phones in one month. Please help me.

Sincerely,

*****************************
Initial Complaint
Date:04/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PURCHASED A ***** 03/30/2023 INSTORE AND THEY SHIPPED TO AN ADDRESS IN ANOTHER ***********) AND I LIVE IN ************ ** . THE STORE TRIED TO CORRECT IT BUT THE CRICKET CSR OVER THE ***** SAID THEY COULD NOT UPDATE THE INFORMATTION AND THAT I WOULD HAVE TO WAIT UNTIL THE ***** WAS DELIVERED TO THE WRONG ADDRESS AND SENT BACK WHICH WOULD TAKE A WEEK. I HAVE NOW NOT HAD A ***** SINCE 03/30/2023 I PAID ****** FOR THIS ***** AND CRICKET NOT ONLY REFUSES TO REFUND ME MY ****** BUT WILL NOT HELP ME AT ALL. THEY OFFERED ME NOTHING BUT AN APPOLOGY NO MONEY NOTHING. NO CREDIT EITHER...I AM PAYING FOR 4 *****S AND ONLY HAVE 3 BECAUSE THEY CANT SEEM TO FIGURE OUT WHERE MY ***** IS WHEN I CAN GET MY MNEY MOTHING IT 04/26/2023 ALMOST A MONTH LATER AND I HAVE NO ***** AND NO RETURNED MONEY THAT'S CRAZY...... 1Z884AR11243308118 AND THIS IS THE OTHER TRACKING NUMBER 1Z884AR12943308113
Business Response
Date: 05/04/2023
May 4, 2023
Better Business Bureau
Online Complaint
Complaint ID: ********
Re: ***************************
Dear Sir/*****,
This correspondence is in response to a complaint filed by ***************************. In this complaint, **************** states she placed an online order and never received it. She has been trying to get her refund and place a new order.
We contacted **************** on May 4, 2023 to discuss her concerns. We found her order was sent to the wrong address and sent back to Cricket Wireless.We explained Crickets refund policy and agreed to issue a refund of her order.We also provided her with a one-time courtesy credit.
We created a ticket with our back-office team to complete Ms. ******* refund. Once complete she can expect her refund within 3-5 business days.
We thank **************** for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
****************************************************************** 30319
/JL
Customer Answer
Date: 05/08/2023

Complaint: 19985851

I am rejecting this response because: I have yet to receive the $800.00 plus check that was supposably mailed to my house. And I went to the store to buy a phone and use the credit and the waived activation fee that was suppose to be on my account and they never applied the $75.00. I'll just buy a phone on Amazon because this is pushing 2 months now and If I do not have my money by the end of the week I'll file a claim with my bank and hire my aunt who is an attorney.

Sincerely,

***************************
Business Response
Date: 05/09/2023
May 9, 2023
Better Business Bureau
Online Complaint
Complaint ID: ********
Re: ***************************
Dear Sir/*****,
This correspondence is in response to a rebuttal filed by ***************************. In this rebuttal, **************** states she has not received her refund or credit on her account.
We contacted **************** on May 9, 2023 to discuss her concerns. We explained to her, her refund check is on its way and can take up to 3-5 business days. We also made sure to provide her credit on her account.
Ms. ******* account has been credited as promised. She understood and had no further questions. We also provided our contact number in case she had further concerns.
We thank **************** for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
************************************************************************
/JL
Customer Answer
Date: 05/15/2023

Complaint: 19985851

I am rejecting this response because: As of 05/15/2023 The check has not been received. I do not know why this company would mail a ****** check without a tracking number. It cost **** to send 3 day priority mail w insurance and a tracking number. I called ************ today 05/15/2023 @ 12:45 pm and got no answer. They said it was mailed on 05/04/2023. It has been ************************************************** my money back It will be 2 months in 15 days. This is terrible service. I did receive a credit on bill but I was told that I would not have to pay an activation fee for a new phone. I had to pay the fee because the store only showed a $5.60 credit on my account which is attached . So I paid ******* for a new phone and I'm still out the almost ****** bucks robbery and I will file a complaint in court if this is not resolved by May 30th.

Sincerely,

***************************
Initial Complaint
Date:04/24/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order (Order #: ****************) online at Cricket Wireless on April 13, 2023 to add a new line to my own device, which is a brand new unlocked iPhone14 Pro. Soon after the order, I reveived an email from Cricket (on the same day, April 13) to inform me to activate the service (but no esim card # information was given). I followed the step and instruction in the email and found the service could not be activated. It always let me to call Cricket Wireless customer service *************) for activation, but it never worked. During the past 11 days, I called customer service at least 15 times for help, I went to two Cricket Stores for help, did not work. I cannot even have the order cancelled. I got different answer/explaination in different calls, none of them worked. There were several time Cricket Wireless customer respentatives promised to call me back for solution, but they never called back. I was given a case # (C-7TKYFO), but later I found the case was closed without problem solved and without informing me.
Business Response
Date: 05/05/2023
May 4, 2023

Better Business Bureau
Online Complaint

Complaint No: 19977953
Re: ***************

Dear Sir/Madam,

This ************** is in response to a complaint filed by ***************. In the complaint, ********** states that he needs assistance activating his device on the ********************** Network.

We spoke to ********** about his complaint on April 26, 2023, and he confirmed that his device had been activated.

Cricket strives to provide excellent service and we regret when that high standard is not met. We apologize for any inconvenience that ********** had to experience. We appreciate the feedback and will work hard to make his experience a better one in the future.

We thank ********* for his communication and trust that this explanation properly addresses his concern.

Regards,

Cricket Wireless, Customer Support
*************************************************************************
/KM
Customer Answer
Date: 05/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Cricket Wireless, LLC is NOT a BBB Accredited Business.