Business Profile

Mobile Phone Service

Cricket Wireless, LLC

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Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,265 total complaints in the last 3 years.
373 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally address an issue regarding an overpayment made on my account. On August 5th, 2024, I processed my monthly payment of $65 for my Cricket Wireless service online to account *********. While this payment was successfully processed (confirmation: 86FFND02Q010NLPWO01) and reflected in my bank account, my online ******************** account indicated that the payment was not received.As a result, I attempted to resolve the issue by contacting your customer service at 3:30 AM on August 5, 2024, but unfortunately, the service was closed. In urgent need of my phone service, I used your automated phone number and made a second payment of $65, along with a $5 credit card service fee, totaling $70.This situation has resulted in an overpayment of $65, which I kindly request to be reimbursed.
Business Response
Date: 08/20/2024
August 15, 2024

Better Business Bureau
Online Complaint

No: 22092381
Re: ***************************

Dear ********************** correspondence is in response to a complaint filed by ***************************. In his complaint, *************************** states that on August 5th, 2024, he processed his monthly payment of $65 for his Cricket Wireless service. Although the payment was successfully processed and reflected in his bank account, his ********************** online account indicated that the payment was not received. He tried contacting customer service right away but noticed that it was already closed; therefore, in urgent need of his phone service, he made a second payment of $65, along with a $5 credit card service fee, totaling $70. ********************** is requesting us to reimburse the amount that he overpaid.

We contacted ********************** on August 7, 2024, to discuss his complaint. He informed us that at this time, there is no additional assistance needed from Cricket Wireless as he was able to get the overpaid amount refunded already. He stated that he contacted a manager through social media for support.

Regards,

Cricket Wireless
Office of the President
***************************************** NE
*******, ********
Initial Complaint
Date:08/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went online yesterday to add a second line to my Cricket account. The transaction failed due to their system lagging, but the money was removed from my bank account. I called in to complain (August 3rd) and the representative, ******* informed me that the funds will be released in 24 hours and to call them back within 24 hours. It's been ************************************** my bank account, and the call center is closed. I wish I could use this company for all the mental anguish throughout the years, but I want my money! My child needed a phone line before school starts back, and now they won't get it because of incompetent Cricket!
Business Response
Date: 08/12/2024
August 13, 2024

Better Business Bureau
Online Complaint

No: 22090432
Re: *************************

Dear Sir/Madam,

This ************** is in response to a complaint filed by *************************. In her complaint, **************** states that she attempted to add a second line to her Cricket Wireless account online on August 3, 2024, but the transaction failed due to system lagging. Despite this,the money was removed from her bank account. She called in to complain and was informed by representative ******* that the funds would be released within 24 hours and advised her to call back. She adds that 24 hours have passed, her funds are still not in her bank account and the customer care center was closed. As a result, her child will not have a phone line before school starts back. **************** is requesting a refund.

We contacted **************** on August 6,2024, to discuss her complaint. She confirmed that she had already received the refund but requested us to call her back later because she was busy at work.

We attempted to contact **************** later the same day but we were unsuccessful. She replied to one of our contact e-mails confirming that she was able to get the issue resolved and thanked us for reaching out to her.

Regards,

Cricket Wireless
Office of the President
***************************************** NE
*******, ********
Customer Answer
Date: 08/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Hello, I'm reaching out to you regarding my request number #********. Cricket Wireless has settled the debt and I finally received my product. Thank you again for your time.

Sincerely,

*************************
Initial Complaint
Date:08/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a payment to cricket on 7/31/24. I got the confirmation page confirming that my payment had gone through. I got no indication that this was incorrect until my services were turned off. Since this happened at 1:30 am my time and Cricket was not open, I went ahead and made the payment again. I have to have service as I have a family member in the hospital and am the point of contact should anything happen. I even tried using wifi calling until I could reach out to them, but Cricket had it blocked since they'd disconnected my service. The payment included a reconnect fee. I attempted to reach out them since I had made the payment on 7/31/24. They refused to refund the $15 reconnect fee or to investigate why the 7/31/24 payment had not kept my service on. They then mocked me for my efforts and disconnected the chat.
Business Response
Date: 08/20/2024
August 19, 2024

Better Business Bureau
Online Complaint

No: 22087713
Re: ***********************

Dear **********

This correspondence is in response to a complaint filed by ***********************. In her complaint, **************** states that she made a payment to Cricket Wireless on July 31, 2024, and received a confirmation page indicating that her payment had gone through.However, her services were turned off, and she was not aware of this until she attempted to use her device. As she is a point of contact for one of her family members that is in the hospital and customer service was not available at that time, she made the payment again which included a $15 reactivation fee, to ensure her service was restored. She attempted to reach out to Cricket Wireless customer service to investigate why her service was suspended after her initial payment, but they refused to further investigate this matter and refund the $15 reactivation fee. **************** is requesting a resolution to her issue.

We contacted **************** on August 7, 2024, to discuss her complaint. After reviewing her account we couldnt find any payment record for July 31, 2024, we found the payment that she processed on August 3, 2024. As part of the follow-up, we advised her that a ticket would be opened through our financial team to further investigate her initial payment, and we scheduled a call back to share findings.

Additionally, we explained to her that as set forth in the Cricket Wireless terms and conditions of service, when an account gets suspended due to non-payment, a reactivation fee plus the full rate plan payment would be required to restore the services; therefore, she was charged correctly, full terms and conditions can be found at: ******************************************. A one-time courtesy credit was applied to her account as she agreed.

We attempted to contact **************** on August 10 and 13, 2024, to share the findings of the investigation but we were unsuccessful. Although we couldnt get her on the line, we advised her via email that after further reviewing her account payments history, we confirmed that there is no record of a payment on July 31, 2024; therefore, we advised her to contact her bank institution for further assistance.

Regards,

Cricket Wireless
Office of the President
***************************************** NE
*******, ********
Customer Answer
Date: 08/20/2024

Complaint: 22087713

I am rejecting this response because:
Their website told me the payment processed. The website needs to be fixed so that no one else will think their payment has gone through and be charged a reinstatement fee when payment was made. There is obviously a disconnect between the website and their accounting system. When the payment was made August 3rd, it was made through the app. Since the service was restored, I knew it went through. There was no indication that a payment had not gone through until service was disconnected. It is not the customer' fault if their system is faulty. A disconnect between the website and the accounting system is not going to show a payment in the accounting system. That's common sense and very simple, elementary IT. Cricket is trying to negate responsibility for a faulty system.

Sincerely,

***********************
Business Response
Date: 08/27/2024
August 27, 2024

Better Business Bureau
Online Complaint

No: 22087713
Re: ***********************

Dear **********

This correspondence is in response to a rebuttal filed by ***********************. In her complaint, **************** states that she rejected our response because she received a payment confirmation from the website. She adds that the Cricket Wireless website should be reviewed and fixed so no one else will think their payment has been processed successfully and be charged additional fees to restore their service. She believes there might be a disconnection between the payment website and the Cricket Wireless accounting system. When she made her payment on August 3, 2024, she made it using the myCricket app,and because the service was restored, she knew it had gone through. **************** feels that Cricket Wireless is negating responsibility for a system issue.

We contacted **************** on August *******, to discuss her complaint. After reviewing her account, she informed us that she had confirmed with her financial institution that the payment she attempted to process on July 31, 2024, was not completed. Although she was able to confirm that her payment did not go through, she still feels that a deeper investigation of the website and payment system is required. We advised her that we would escalate her concern with our leadership teams to further investigate if there is any non-reported incident with the Cricket Wireless website. We also explained we would take the necessary actions to prevent other customers from experiencing this issue in the future.

Additionally, we advised her that the outcome or result of the internal investigation will not be shared externally. **************** confirmed no additional assistance is needed from Cricket Wireless.

Regards,

Cricket Wireless
Office of the President
***************************************** NE
*******, ********
Customer Answer
Date: 08/27/2024

Complaint: 22087713

I am rejecting this response because:
I never stated that additional assistance was not needed. I stated that they needed to do further investigation. I also stated that a disconnect between their accounting system and their website would NOT show up in the accounting system. This is basic IT and simple common sense. I still want my $15 charge refunded. It has not been refunded. Their website is their responsibility. It should not be confirming that a payment was received when it hasn't been. Nothing has been done to fix this issue nor has a refund been processed. I will not accept their "resolution" until something has been done. Shirking of responsibility is not a resolution. I was charged the $15 reconnect fee even with their website stating the payment had been received. I paid the $15 as Cricket was closed and I was unable to reach out to find out why I was being charged $15 when I'd made the payment. Cricket is still shirking their responsibility and now putting words in my mouth. I do not appreciate having an unauthorized person speak for me. I did not authorize Cricket nor any employees of Cricket to speak on my behalf nor do I do so now.

Sincerely,

***********************
Initial Complaint
Date:08/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in ****** from July 17 - July 26, 2024. Prior to going on the trip, I contacted Cricket Wireless to inquire whether I would have full phone service during my trip in ******, or if I should do something to make certain that I would have complete text, calling, internet, etc. available with my phone while on my trip. The representative I spoke to assured me that I would have all access to these services while In ******. I asked again, "Are you sure? Do I need to do anything to ensure that these services will work while overseas?" Again, the person I spoke to assured me that everything would work using my phone while on my trip. From day one, I could not send nor receive texts, I could not call nor receive calls and could not access the internet. I was in a panic, my daughter in the ****** was in a panic that she could not reach me. I was scared, frustrated, and in a panic myself. I couldn't even contact the person who was picked me up after I arrived in *****. Needless to say, everyone thought something terrible had happened to me. Since arriving back home in the ******, I have contacted Cricket several times, being hung up on and being on hold for hours several times. I believe I am entitled to some compensation for mine (and my daughter and friend's) horror at not being able to reach me.
Business Response
Date: 08/14/2024
August 12, 2024

Better Business Bureau
Online Complaint

No: 22081944
Re: ***** ****

Dear **********

This correspondence is in response to a complaint filed by ***************. In her complaint, Ms. **** stated that prior to her trip to ****** from July 17 to July 26, 2024, she contacted Cricket Wireless to inquire about having full phone service during her trip. She was assured by the representative that she would have complete access to text,calling, and internet services while in ******. However, from day one of her trip, she was unable to send or receive texts, make, or receive calls, or access the internet. This caused her and her loved ones to panic, and Ms. **** believes she is entitled to compensation for the horror she experienced.

We contacted Ms. **** on August ******, to discuss her complaint. We apologize for the inconvenience caused by the misleading information provided by the Cricket Wireless representative. We assured her that we would escalate her experience with our leadership team to investigate the matter further. We explained the available international services that Cricket Wireless offers and processed a credit on her account for her inconveniences. Ms. **** confirmed to be satisfied with the resolution provided and did not have any other questions regarding this complaint.

Regards,

Cricket Wireless
Office of the President
***************************************** NE
*******, ********
Initial Complaint
Date:08/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
sent the cell phone back unopened was approved by cricket but no refund,,was told my refund is on hold but no one knows why,,still waiting for my refund
Business Response
Date: 08/14/2024
August 14, 2024

Better Business Bureau
Online Complaint

No: 22077191
Re: *************************

Dear **********

This correspondence is in response to a complaint filed by *************************. In her complaint, ******************** states she returned her cell phone unopened as approved by Cricket Wireless. She states that her refund has not been processed. She was told that her refund was on hold and she is still waiting for it. ******************** is requesting a resolution to her issue.

We attempted to contact ******************** on August 2, 5, and 8, 2024, but we were unsuccessful. To investigate Ms. ********* concerns, we need to be able to communicate with her. Should she still require assistance with her concern, she may contact *******, Cricket Wireless Office of the ********* Manager at ************.

Regards,

Cricket Wireless
Office of the *********
***************************************** NE
*******, ********
Initial Complaint
Date:07/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday July 6th I purchased two phones from the cricket store. A few days later I noticed that the apps were taking a very long time to download. The phone would also freeze up and/or go black when I will be in the middle of surfing the internet or being on social media. The music that will play from ******* would just stop mid-song every song. Lastly when trying to delete photos the timer circle just continues to spend in the picture never deletes. I have visited the cricket store on 3 to 4 occasions about these issues. The clerk there would reset my phone and that would remedy the problem for that day, but the following day the phone glitches would return. On the last visit to the cricket store the clerk suggested I request a warranty replacement phone, which I did. I received the phone replacement and it is doing the exact thing the original phone was doing. I am now past the week or two allowed for a return, but I believe there is a malfunction with this phone and a replacement of the exact phone would just bear the same problems.
Business Response
Date: 08/20/2024
August 20, 2024

Better Business Bureau
Online Complaint

No: 22069561
Re: Essence Dorrough

Dear **********

This correspondence is in response to a complaint filed by Essence Dorrough.In her complaint, ******************** states that she purchased two devices at a ********************** store on July 6, 2024. A few days later, she noticed that the apps were taking an exceedingly long time to download, the device would freeze up or go black when she is surfing the internet or social media. The music that would play from ******* would stop mid-song every song. Lastly, when trying to delete photos, the timer circle just continues to load but the picture never deletes. She visited the cricket store on 3 to 4 occasions about these issues,the store representative would reset her device, which would remedy the problem for that day, but the following day the device glitches would return. She was advised to file a warranty claim, which she did. She received the replacement device, however, it did the same thing the original was doing. She is now past the time allowed for a return, and she believes there is a malfunction with her device, as well as this particular make and model. She is requesting a resolution to her issue.

We contacted ******************** on August 5, 2024, to discuss her complaint. After reviewing her account, we offered to replace her device with a different make and model as a one-time exception and explained that we would send her a return label for the original device via e-mail. She accepted the resolution we offered and agreed to wait until the device and label were delivered.

We contacted ******************** on August 15, 2024, she informed us that she had successfully returned the original device and had activated the replacement device that we sent her. She confirmed that her device and service are now working as expected. ******************** confirmed that she did not need any additional assistance from Cricket Wireless.

Regards,

Cricket Wireless
Office of the President
***************************************** NE
*******, ********
Initial Complaint
Date:07/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed this order (****************) while chatting with a Cricket agent online. I intended to use an Android phone, but the agent informed me that even if I provided an iPhone MEID and it automatically switched to e***, they would assist me by updating the system and shipping the *** card. However, this has not happened. I would like to update the order to a physical *** instead of an e***. I have saved the conversation if needed.
Business Response
Date: 08/19/2024
August 15, 2024

Better Business Bureau
Online Complaint

No: 22065627
Re: *********************

Dear **********

This correspondence is in response to a complaint filed by *********************. In her complaint, ************ stated that she placed an order while chatting with a Cricket Wireless agent online. She intended to get an Android phone, but the agent informed her that even if she provided an iPhone IMEI and it automatically switched to e***, they would assist her by updating the system and shipping the *** card. However, this has not happened. ************ would like to update the order to a physical *** instead of an e***.

We contacted ************ on August *******, to discuss her complaint. ************ expressed her dissatisfaction with the online system, as she was forced to get an e*** profile set up for her new order instead of getting a physical *** card activated. She stated that she ended up purchasing a physical *** card from the Cricket Wireless store to get her ******* Galaxy A15 activated. We apologized to ************ for the inconvenience and processed a courtesy credit of $10.00 on her account, as she requested. We provided her with expectations about her rate plan and next month's payment, and ************ confirmed to be satisfied with the resolution provided.

Regards,

Cricket Wireless
Office of the President
***************************************** NE
*******, ********
Initial Complaint
Date:07/30/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made my Cricket August payment on July 17, 2024. On July 20, 2024, I switched to ******** I contacted Cricket **************** about a refund of my August payment. I was informed that since I was no longer with Cricket they would not refund my money. I sent an email to ******************************* requesting help in resolving this matter. As of July 30, 2024, I have not received a response.
Business Response
Date: 08/12/2024
August 12, 2024

Better Business Bureau
Online Complaint

No: 22064352
Re: *************************************

Dear ********************************** correspondence is in response to a complaint filed by *************************************. In her complaint, ************************ states that she processed the payment for August on July 17, 2024, and switched to ******* Wireless on July 20, 2024. She states she contacted Cricket Wireless customer care center requesting a refund for Augusts payment, ************************ was informed that since she was no longer with Cricket Wireless, she would not receive her refund.She reports that she sent an email to Cricket Wireless requesting assistance in resolving this matter and as of July 30, 2024, she has not received a response.************************ is requesting assistance to resolve this issue.

We contacted ************************ on August 2, 2024, to discuss her complaint. After reviewing her account, we explained to ************************ that as outlined in the Cricket Wireless Terms and Conditions of Service,amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable in cash. Full terms and conditions can be found at: ******************************************.

We informed ************************ that because her payment was processed before the beginning of her billing cycle, and she did not use the services, we made an exception and processed her refund to the original payment method she used. Lastly, we advised her to allow from 3 to 5 business days to receive her refund.

Regards,

Cricket Wireless
Office of the President
***************************************** NE
*******, ** 30319
Initial Complaint
Date:07/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I CONTACTED CRICKET WIRELESS TO HAVE A PHONE NUMBER ACCOUNT CANCELLED AND THEY HAVE YET DONE SO. THE NUMBER IS ************. MY PHOTO ID IS **********
Business Response
Date: 08/12/2024
August 10, 2024

Better Business Bureau
Online Complaint

No: 22056404
Re: ***********************

Dear ********** ************ correspondence is in response to a complaint filed by ***********************. In his complaint, ************** asserts that he contacted Cricket Wireless customer care to have a ********************** number canceled,but so far, the number has not been disconnected. ************** is requesting assistance to resolve this issue.

We contacted ************** on July 30,2024, to discuss his complaint. When attempting to authenticate his wireless account, we discovered that the line had not been canceled because he did not have the account authentication PIN. We asked him for the accounts security question and ************** successfully shared the answer to authenticate his account. After reviewing his account, we informed him that once the wireless line is canceled, he will have 29 days from the cancelation date to restore the line if he needs it and a reactivation fee will be applied along with the month of service.

We processed the cancelation of his wireless number and confirmed that his line had been successfully canceled. ************** expressed satisfaction with the resolution we provided and did not have any further questions regarding this complaint.

Regards,

Cricket Wireless
Office of the President ********************************************* NE
*******, ********
Customer Answer
Date: 08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/27/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined cricket wireless online with special promotion for ******** razr 2023 phone with 60 dollar a month service. After or around July 18th 2024 the phone stopped working. Cricket would not replace direct and told me send to ******** repair or replacement . ******** found water damage which I didn't cause and said can't fix and suggested I talk to cricket wireless again. On July 27th 2024 I spoke with cricket wireless by chat due to there 800 number says you have to call from phone which I don't have. A cricket customer service person refused to back up or take responsibility for sending me a water damaged phone and said if I had issues with phone I would of returned in 7 days . Cricket took my money for phone and service. I either want a full refund or a replacement phone working and new not damaged as they sent me.
Business Response
Date: 08/12/2024

August 12, 2024

Better Business Bureau
Online Complaint

No: 22053246
Re: ***************************

Dear ********************************** correspondence is in response to a complaint filed by ***************************. In her complaint ****************** states that she joined Cricket Wireless online with a special promotion for a ******** Razr 2023 phone with a $60 a month service.However, the phone stopped working after or around July 18, 2024. Cricket Wireless refused to replace the phone directly and instructed her to send it to ******** for repair or replacement. Upon inspection, ******** found water damage, which ****************** claims she did not cause. They suggested she speak to Cricket Wireless again. On July 27, 2024, ****************** spoke with a Cricket Wireless customer service representative via chat. The representative refused to take responsibility for sending her a water-damaged phone and stated that if she had issues with the phone, she should have returned it within seven days.She is requesting a full refund or a replacement phone.

We contacted ****************** on July 31, 2024, to discuss her complaint. After reviewing her account, we confirmed that the Cricket Wireless device was not working correctly, and she had not been able to use her services. We assisted ****************** in sending her a replacement device to ensure she would not have the same concern again and sent her a return label to send back her old device.
On August 6, 2024, she confirmed that she received the new device,and we completed the activation. She tested her service and confirmed the device is working correctly. ****************** is satisfied with the resolution and stated she does not need any additional assistance from Cricket Wireless.

Regards,

Cricket Wireless
Office of the President
***************************************** NE
*******,** 30319

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Cricket Wireless, LLC is NOT a BBB Accredited Business.

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Cricket Wireless, LLC is NOT a BBB Accredited Business.