Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cricket Wireless, LLC

  1025 Lenox Park Blvd NE Brookhaven, GA 30319-5309

• 

  Cricket Wireless

  10006 W Florissant Ave Saint Louis, MO 63136-2102

• 

  Cricket Wireless, LLC

  1100 S 14th St Kingsville, TX 78363-6353

• 

  Cricket Wireless, LLC

  12018 W 95th St Lenexa, KS 66215-3803

• 

  Cricket Wireless, LLC

  13417 East Fwy Houston, TX 77015-5901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30th I ordered a phone online, they had a promotion where if you port in your number you get a free phone free activation etc. I put in my information and then was given a 25$ coupon by the system. The email receipt shows this. After placing the order I noticed the charge was not taken out from my bank. No biggie, figured it would be taken out when it ships. Three days passed and still no progress (takes up to two days to port). I called them and after some back/forth the rep tells me I have to pay the 35$. I reluctantly do it but he tells me the phone should be shipped out in a day or two. I waited. Still nothing. So I call back again, this time I was told I need to cancel the order and order it all over again. Then I was told it's because I needed the **** number, mind you I did NOT have the phone so I could not provide that information. I spoke to a very rude supervisor named ****** probably not his real name. Saying that I had to go to the store to show them the coupon and that upon verification they will submit a ticket which takes ten days. I said just give me my 35 dollars back. He said no that cricket doesn't do that I have to file a charge back.I file q charge back with varo but I called them 10/10 to see if maybe I could get a resolution. Rep was helpful she submitted a ticket to their backend team. I got a call back and now they're telling me the phone cannot ship out because of a glitch on their end. I'm out 35$ and no phone which I need for work. I just want my phone, that's it. I should not have, gone through all of this. PLease help me get this resolved.

  Business Response

  Date: 10/25/2022

  October 24, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint ID: ********
  Re: ***********************
  
  
  Dear Sir/*****,
  
  This correspondence is in response to a complaint filed by ***********************. In the complaint, **************** states that on September 30, 2022, she processed an online Orde.  The order included a promotion for a free phone and free activation fee when porting a number. **************** received a confirmation email after completing the process, but never received the order.
  
  On October 04, 2022, **************** contacted the Cricket Care Team, where she was informed that she needed to pay $35.00. **************** explains that after paying the $35 and speaking with several representatives, the order was still never shipped. **************** is requesting assistance in receiving her new device.
  
  We contacted *************** on October 17, 2022 and discussed her complaint. **************** informed us that she was refunded the $35, but she didnt want her money she wanted the phone. We explained that the order was canceled, and the promotion requires a porting request. We asked **************** to submit a new port request and we will track the order to make sure everything processes correctly.  
  On October 18, 2022, **************** stated that she is no longer transferring her number to Cricket Wireless because she didnt receive the resolution she wanted.
  We thank **************** for her communication and hope that Cricket Wireless can provide her wireless service needs in the future.   
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ************************************************************** 30319
  /NG
  

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18195232
  
  I am rejecting this response because:

  nothing was done at all. Just here's your money back and that's it. I wasted so much time and effort only for them to tell me sorry we can't do anything for you. Maybe send me the phone and I'll pay the 60 when I get it. That would make things right. 

   

   

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/31/2022

  October 31, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint ID: ********
  Re: ***********************
  
  
  Dear Sir/Madam,
  
  This ************** is in response to a rebuttal filed by ***********************. In the rebuttal, **************** states she placed an online order that was never delivered.   *************** was refunded for the online order back to her original method of payment.  **************** suggested she would have preferred to have the phone.  She wants a free device and will pay once she receives it.  We informed **************** that Cricket Wireless provides service one month at a time, paid in advance.
  
  We contacted **************** on October 17, 2022,and discussed her complaint.  **************** informed us that she was refunded, but she didnt want her money she wanted the phone. We explained that the order was canceled, and the promotion requires a porting request. We asked **************** to submit a new port request and we will track the order to make sure everything processes correctly. 
  
  We thank **************** for her communication and trust that this complaint is now closed, as we are unable to further assist. 
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ************************************************************** 30319
  /NG
  
  

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On 10/3/22 my Cricket Wireless phone was stolen on a ******** Airlines overnight flight to ******* then *****. During my flight to *** the attendant had volunteers move to the front of the plane. The people with whom she moved me next to stole my phone out of my sweater pocket while I was sleeping. When the plane landed, the people sitting next took me rapidly got off the plane and I searched for my luggage & didn't realize my phone was missing until I was walking off the plane to the gate.I immediately went to a Cricket store on ************* in *********, where I asked (an employee) a man in a wheel chair if I could please shut off my service. He then passed me on to another employee (a young lady) who took my id and looked up my account via my phone #**********. Another man (an employee came from outside and took over). I told him and her I did not know my pin number and I tried several times. First off this is way to many different people handling my ************* felt *************** interrupted the young ********* was done on purpose. I believe my stalker was using that particular employee to block me from reporting shut off service Bottom line, I think I was blocked purposely from reporting my phone being reported lost/stolen and was given no alternative options. My phone was corrupt & privacy invaded from the moment I received it. There was no private phone call, or text. A Lady has been paying others to stalk, harass and put different ***************** in my food. Every phone I get she ends up stealing, to get the phones info. when she gets phone code. With this particular phone it was different, my privacy was violated the day i got it she didnt have to steal it she was already using employees. The day I got the phone (Affordable Connectivity Prog.) I signed up at a table ***** Ave area b/c I was having same privacy problems with my other phone. My pin, ******************* was given to me on a piece of paper & 2 days later stolen.

  Business Response

  Date: 10/31/2022

  October 31,2022
  
  Better Business Bureau
  Online Complaint 
  
  Complaint No: 18189916
  Re: **************************
  
  Dear Sir/Madam, 
  
  This ************** is in response to a complaint filed by **************************. In this complaint, ********************** states her device was stolen and was then added to national blocklist. She believes she is being hacked and would like to get a replacement device.
  
  We contacted ********************** on October 27, 2022, to discuss her concerns. She stated she has now received a new replacement device and updated her account information. 
  
  We thank ********************** for her communication and trust that this explanation properly addresses her concerns.   
  
  Regards,
  
  Cricket Wireless, Customer Support 
  1025 *******************  
  *******, ** 30319 
  /JL

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our wireless bill was paid on September 12, 2022. On September 14, 2022 two of the phones were illegally removed from the account. The phone numbers were removed from the account. Cricket investigated and found out the numbers were taken to multiple states. We went a week without 2 of the 4 phones on the account. After a week, and no answers from cricket we decided to get new **** cards and new numbers for the two stolen phone numbers. We had a new account made. We did not want any issues with the other 2 phones. We felt the account was not secure. On Saturday September 24, 2022 all the phones were removed from the account. we were charged to activate (the 2 stolen phone number phones and charged for new **** cards). We then had to pay for a month of service again. It had been paid on September 12, 2022. Cricket refuse to credit us any of the month of service we paid for that we did not receive. We paid double for the month of service. Cricket will not let me into the old account to show the amount paid September 12, 2022. We were charged $111 at the cricket store and my son was charged $35 on September 24, 2022. On September 12, 2022 we paid $120.

  Business Response

  Date: 11/03/2022

  October 31, 2022
  Better Business Bureau
  Online Complaint
  Complaint No: 18188578
  Re: *****************************
  Dear Sir/*****,
  This correspondence is in response to a complaint filed by *****************************. In this complaint, **************** states her number was ported out without her consent and she decided to attain a new number. She is requesting her last payment be transferred to her new account.
  We want to assure *************** that her accounts security is a top priority for Cricket Wireless.After researching her account, we believe she may be the victim of identity theft originating outside of his Cricket Wireless account. The individual who accessed her Cricket Wireless account had enough information to authenticate her account and make changes. This individual may then have used Ms. ******** phone numbers in an attempt to gain access to other accounts where ****************** uses her phone number for verification. If she hasnt already done so, we advise ****************** to file a police report regarding the suspected identity theft.
  We contacted **************** on October 23, 2022, to gather more information regarding her new account. *************** emailed us on October 30,2022, with the account information needed to make the transfer.
  We emailed **************** on October 31, 2022 and advised we have transferred the payment from her old account to the new account.  It will take and it will take 1-2 business days to process.
  We thank **************** for her communication and trust that this explanation properly addresses her concern.
  Regards,
  Cricket Wireless, Customer Support 
  ************************************************************************** 30319 
  /GR 

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Cricket customer service at 611 to enroll in auto pay saving me $5 per month. They tell me today it will take one month and my account payment is due today. Have gone thru this several times. I now want to be refunded $5 for one year due to the bother. $5 x 12 months.

  Business Response

  Date: 10/31/2022

  October 31, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18186829
  Re: *********************
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by *********************. In this complaint, ************** states she called Cricket Wireless to enroll in autopay to save $5.00 per month.  She was informed it will take a month for autopay to be active. ************** is requesting credit on her account.
  
  We attempted to contact ************* by phone and email on October 17, October 26, and October 31, 2022, however those attempts proved unsuccessful. Should ************** wish to discuss her complaint further, she may contact ******, Cricket Wireless Corporate Escalations Manager,at ************.
  
  We thank ************** for her communication and will be available should she still desire.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ***************
  *******, ** 30319
  /BN

• Initial Complaint

  Date:10/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 21st I received a text from Cricket wireless stating there was a change with my service and I promptly called customer service to inquire what that was about. The customer service agent insured me that it had to do with some new wifi calling features and I shouldn't worry. The next morning I woke up and no longer had phone service. My number had been ported out without my permission. For the last 2 weeks I have been going in circles with Cricket. They opened a case and closed it and then they opened a second case and closed it and didn't even inform me about it. I have been going around and around. I just want my number back that I've had for over ************************************************************************************************* my inquiries into what is going on that I asked why they don't just give me my money back for the service I paid for but didn't receive. I actually still wanted my number back but I see this is hopeless. They tell me I have to file a dispute. I'm so done trying to communicate with that company I'm not opening anymore fake cases with them. What a rip off. When I called to inquire about the strange text that is when they should have caught the person from stealing my number.

  Business Response

  Date: 10/25/2022

  October 25,2022
  
  Better Business Bureau
  Online Complaint 
  
  Complaint No: 18184271 
  Re: *********************************
  
  Dear Sir/Madam, 
  
  This ************** is in response to a complaint filed by *********************************. In this complaint, ******************** states that her wireless number was fraudulently ported out to another carrier without her permission.  
  
  We want to assure ******************** that her accounts security is a top priority for Cricket Wireless. After researching her account, we believe she may be the victim of identity theft originating outside of his Cricket Wireless account. The individual who accessed her Cricket Wireless account had enough information to authenticate her account and make changes. This individual may then have used Ms.********* ***** number in an attempt to gain access to other accounts where she uses her ***** number for verification. If she hasnt already done so, we advise ******************** to file a police report regarding the suspected identity theft. 
  
  Our records indicate that we were able to retrieve ******************** wireless number, restore her original service plan, apply eligible credits to her account, and help her update her account security information. 
  
  We informed ******************** of our findings on October 14,2022.
  
  We thank ******************* for her communication and trust that this explanation properly addresses her concern. 
  
  Regards, 
  
  Cricket Wireless, Customer Support 
  1025 ******************* 
  *******, ** 30319 
  /JL 

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am however inclined to let you know I find it sad that I was forced to go to the BBB to get assistance and action from Cricket wireless. I did tell Cricket wireless I had experienced identity theft....BUT Cricket had an opportunity to stop the port out before it happened when I received a text about changes to my account and I called to question it. At that time I was told the text was "nothing to worry about" and it was in regards to wireless calling. 

   

  There seems to be a lot of ignorance in know how when it comes to Cricket wireless employees doing their jobs. I experienced it throughout the entire process. They were incompetent to note the phone number to reach me, incompetent I the initial situation,  and even at the last moment where I was sent a sim card to retrieve my service the incompetence shined through when I went to the Cricket store and had to purchase another sim card because the one sent to me was unusable due to it not being entered in the system correctly. 

  Please train your employees properly and perhaps they can understand what is going on and catch these things when the customer calls with the initial strange text, etc. It could have been caught before the issue was so big!

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phone was bought from Cricket Wireless Feb. 2022.Phone's power button is not functioning after 6-7 months of normal use with phone case on.Phone is able to turn on nor reset using a broken power button starting 10/3/2022, less than 8 months of use of this phone.Tried to contact Cricket Wireless online, voice call, and in-person to store, no one can help file warranty claim for the reason IMEI number is not match in file because phone is not on, which it's not able to turned on by then. No support can help, nor able to escalate issue to upper level.

  Business Response

  Date: 10/24/2022

  October 20, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18183017
  Re: *******************
  
  Dear Sir/Madam,
  
  **** correspondence is a rebuttal response to a complaint filed by ********************** his complaint ********** states, in February 2022, she purchased a device from **********************. ********** says on October 3, 2022, the power button on the device is malfunctioning. ********** says she has attempted contacting Cricket Wireless via phone, chat and in-store experiences and she did not receive any assistance. ********** is requesting assistance with her issue.      
  
  We have attempted contacting ********** on October 10, October 13,and October 18, 2022, unsuccessfully. We also sent ********** an email on October 10, 2022, with no response. If ********** is still interested in discussing this issue she may contact *****, Cricket Wireless Corporate Escalations Manager at ************.   
  
  We thank ********** for her communication and look forward to assisting her.
  
  Regards,
  
  Cricket Wireless, Customer Support
  ******************************************************************** 30319
  /EM

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a cricket wireless phone and paid for a service plan, I received the cricket wireless phone on the 21st of September 2022 at 2:58 PM at my Address and called the next day to activate the IPhone 14, while trying to activate the phone the **************** Rep said that they had not received the receipt showing that the phone was actually sent to my address and had asked me for my order number which is **************** they told me that this may take 5 to 7 business days to resolve the issue and that I would be able to activate the phone, I called on the 23rd of September and was told by a *** to get the phone activated faster to visit the Cricket Wireless store in my area which is ********************************************************** and Number ************ upon walking in the store I asked employee if she could help with the activation and was quickly told no and then I explained that the *** had told me to come there and she stated yet again that she could not and told me "And you can get the **** out of the store" I called cricket wireless to return the phone back to them cause the phone is just useless to me if I cant activate it and was told that it had been past 7 days and that I could not send the phone back. I just would like the situation to be resolved so I won't be leasing a phone that I cant use, I have been hung up on when asking for a Supervisor and was told one evening that it would be 2 minutes to wait for the supervisor, was put on HOLD and and waited over 25 minutes and they disconnected the line, if there is any possible way that you can help me with this issue it would greatly be appreciated. Thank you, ***********************

  Business Response

  Date: 10/31/2022

  October 31, 2022
  
  Better Business Bureau
  Online Complaint  
  
  Complaint No: ********
  Re: ***********************;      
  
  
  Dear Sir/Madam, 
  
  This ************** is in response to a complaint filed by ***********************. In the complaint, ************** explains his experience with activating his new iPhone 14.
  
  We contacted ************** on October 13, 2022, to discuss his complaint. There was a miscommunication between Cricket Wireless and the leasing company that was preventing the activation of the new phone.
  
  We created a case and worked with the Cricket Wireless Online Team and the leasing company to activate the device. The phone is now active, and we can see the customer is currently using the phone.
  
  We thank ************** for his communication and trust that this explanation properly addresses his concerns. 
  
  Regards, 
  
  Cricket Wireless, Customer Support 
  1025 ******************* 
  *******, ** 30319 
  /NG 
  

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I hope you are doing well. I placed an order through the Cricket Wireless website. I returned the item to Cricket Wireless. *** shows that the item was delivered to your facility on September 19th. Per the Cricket Return Policy, the refund was supposed to be issued within 10 business days from receipt. This timeframe has passed. I have tried reaching out to Cricket Wireless via phone but I was unable to get this resolved. I look forward to hearing from you. Thank you in advance for your time and assistance on this matter.

  Business Response

  Date: 10/21/2022

  October 21, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18179336
  Re:*********************
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by *********************. In this complaint, ************** states he placed an online order with Cricket Wireless.  He returned the order and has not received a refund. ************** is requesting a refund.
  
  We verified receipt of the online order. We processed ************** a full refund on October 12, 2022. We notified ************** the refund was returned to the original payment method.
  
  We thank ************** for his communication and trust that this explanation properly addresses his concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ***************
  *******,** 30319
  /BN

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We use to have Cricket Wireless services. We purchased a IPHONE 7 Plus from the Cricket store at the 8th and West Broadway Store. we had services for a while, our phone was paid off and the bill was paid up and on time. I have called Cricket and **** several times trying to get them to unlock the phone( thru the carrier). Each time I called in the past one would tell me call the other to have it unlocked. So to date and a year later, the phone is still locked thru the carrier. Pictures are attached of the phone's information including IMEI, serial # .

  Business Response

  Date: 10/25/2022

  ********

  Customer Answer

  Date: 10/27/2022

   
  Better Business Bureau:
  They unlocked my phone and it is now in my current carriers service.  WORKING!!!! THANKS
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my cricket service 48 hrs in advance of the next months billing. I changed my provider that very same day. They still auto-charged my card $170 a few days later so my bank reversed the transaction. According to cricket I still somehow owe them $170 and now they wont let me get a phone for my kid until I pay it. I never used the service after that date. Their managers say that even though they know I cancelled in time and they know never used the service for that particular month, they say they cant fix the problem because and I quote, their computers wont let them. They gave me no option to correct the issue other than to pay the bill. Let it be noted that they had other fraudulent charges on the acct (insurance I never asked for) which they waived. The original outstanding balance was over 230. (When it should have been ZERO)

  Business Response

  Date: 10/25/2022

  October 25, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18177873
  Re:*******************
  
  Dear Sir/Madam, 
  
  This ************** is in response to a complaint filed by *******************. In the complaint, ************** states she canceled her service 48 hours before her payment was due.  However, her auto pay was still processed.  She isnt able to upgrade one of her lines until those charges are paid.   ************** is requesting the charges on her account be waived.
  We researched **************** concerns and found her payment was made online and was not auto drafted. She was later refunded for her payment on September 30, 2022 due to a chargeback request by her financial institution.Since **************** payment was reversed, a payment was then due on her account.Her account was suspended on October 5, 2022 due to non-payment.   ************* was able to complete a full payment on October 20, 2022 and reactivated her services.
  We contacted ************** on October 24, 2022 and informed her that she has been issued a refund for her payment and the charges are valid.
  We thank ************** for her communication and trust that this explanation properly addresses her concerns.   
  
  Regards, 
  
  Cricket Wireless, Customer Support 
  1025 ******************* 
  *******,** 30319 
  /JL