Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cricket Wireless, LLC

  1025 Lenox Park Blvd NE Brookhaven, GA 30319-5309

• 

  Cricket Wireless, LLC

  1100 S 14th St Kingsville, TX 78363-6353

• 

  Cricket Wireless, LLC

  12018 W 95th St Lenexa, KS 66215-3803

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  Cricket Wireless, LLC

  13417 East Fwy Houston, TX 77015-5901

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  Cricket Wireless, LLC

  14583 Orchard Pkwy Unit 500 Westminster, CO 80023-9250

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cricket Wireless refuses to unlock a phone that was paid for in full outright... The phone belongs to my daighter and not Cricket... There was no contract signed... Crickets says the phone can not be unlocked for 6 months... I do not want their service and i am in no contract with them... I pay for month to month service in advance... I do not want their service anymore... They have put me in a position where i have to pay for their service until the phone is unlocked because i can not move the phone to another provider since it is locked... Since when does a company keep possession of something after they have sold it... The phone was not leased or financed... It was paid for in full... I need the iphone 13 that is on my plan unlocked and they should have to compensate me for the money i had to pay til they decided to unlocked it... They should be required to change their policy because this is unconstitutional if not criminal... Sincerely, ********************

  Business Response

  Date: 11/08/2022

  November 8, 2022
  
  Better Business Bureau      
  Online Complaint
  
  Complaint No: 18332031
  Re: ***************
  
  ****************************************** is in response to a complaint filed by ***************. In this complaint, ********** is requesting for her device to be unlocked. 
  
  Cricket Wireless will provide the unlock code upon request, provided Cricket has the unlock code or can reasonably obtain it from the manufacturer, and you have met the following unlocking requirements: 
  The device you want to unlock has been active for at least six months of paid service on that device.
  The device is designed for use on and is locked to Crickets network.
  The device has not been reported lost or stolen.
  The device is not associated with a fraudulent account
  Crickets unlock policy, available at https://www.cricketwireless.com/legal info/deviceunlock-policy.html, states:  
  We researched ************ request and found her device was activated on July 5,2022. We contacted her on November 8, 2022 and explained our findings. We advised her device is not eligible to be unlocked at this time. Once her device has met the requirements, we explained how she can unlock. At this time, we are unable to complete ************ request.
  
  We thank ********* for her communication and trust that this explanation properly addresses her  concern.
  
  Regards,
  
  Cricket Wireless
  Customer Corporate Relations
  1025 **********************************************************************
  /JL

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18332031
  
  I am rejecting this response because:

  Cricket has no right to the phone to prevent it from being unlocked... the phone was paid for outright and in full... there was no contract signed nor does the plan require a contract... it is a month to month plan... at no point was I informed that there was a contract in place after the phone was purchased that would prevent me from changing plans and taking the phone that was paid for in full with me... the phone was not leased or rented... it belongs to my daughter who paid for it... not cricket... we do not want ******* wireless service and should not be forced to continue a plan with them... 
  
  Sincerely,
  
  ***************

  Business Response

  Date: 11/14/2022

  November 11, 2022
  
  Better Business Bureau      
  Online Complaint
  
  Complaint No: 18332031
  Re: ***************
  
  ****************************************** is in response to a rebuttal filed by ***************. In this rebuttal, ********** does not agree with our response and is requesting for her device to be unlocked.  
  
  As previously explained ************ device was activated on July 5, 2022 and does not meet Crickets 6-month eligibility. Therefore, we are unable to unlock the device as requested. Once ********** completes the full 6-month term, Cricket will be able to unlock her device.
  
  We advised her of Crickets unlock policy in our previous respond and also sent an email on November 10, 2022 advising her of our respond. Cricket terms are accepted at the time of activation and each month upon the renewal of service.
  
  We thank ********* for her communication and trust that this explanation properly addresses her concern.
  
  Regards,
  
  Cricket Wireless
  Customer Corporate Relations
  1025 **********************************************************************
  /JL

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a ********** payment because I was having difficulty paying my bill that was due on 10/19/2022. My monthly payment is $118, I paid $70 a s the 1st of 2 payments for the ********** on 10/19/2022 and had a payment of $58 that needed to be paid on 10/26/2022. I wasn't able to pay the $58 until the very next morning of 10/27/2022 because my pay was late going into my account. When I called to make the payment I was anticipating on paying the $58 and the reconnection fee of $15 to pay the remaining amount for the monthly payment and was told I needed to pay $133 to reconnect my service, which is my full payment amount plus the $15 reconnection fee and this would only pay me until 11/26/2022. What kind of sense does that make??? How did this help someone in need of a few days to make their full payment? Where did my $70 go??? That should have paid half of my month. I called to get an exception to pay the remaining $58 and the reconnection fee of $15 which I can understand not even 24 hrs later than the 10/26/2022 extension date and was told there was nothing they can do, I even talked to a supervisor who told me the same. I guess I will have to reach out to a family member or friend to help pay this to get my service back on. But I won't be staying with Cricket and I'll be sure to let everyone I know how they help out someone in need of a little more time to pay a bill by ripping them off.

  Business Response

  Date: 11/04/2022

  November 4, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18321233
  Re: ***************************  
  
  Dear Sir/Madam, 
  
  This ************** is in response to a complaint filed by ****************************  In this complaint, ****************** expressed concerns over the amount she was charged after using Crickets ********* payment option. ****************** is requesting that the overpayment be applied to her account and that the bill due date remain the same.
  
  Crickets ********* program offers customers the option to split their monthly payment in two. After the initial payment is made the remainder of the bill is due within 7 days with the first day being the date that ********* is activated. If the second payment is missed the customers bill cycle restarts and a full monthly payment is due. Applicable fees may also apply. Cricket sends reminders via text message on the date ********* is activated and the day before the second payment is due. 
  
  After researching ******************** account, we found that she initiated ********* on October 19, 2022, making her second payment due by 11:59 pm CST on October 26, 2022. ****************** failed to make her second payment by this time,therefore, the account was suspended, and the bill cycle reset. Once a full payment was made the account was reactivated and she will receive a full month of service from that date.
  
  We contacted ****************** on November 3, 2022, 2022 and informed her of our findings. We value ******************** feedback and apologize for her experience
  We thank ****************** for her communication and trust that this explanation properly addresses her concern.
  
  Regards, 
  
  Cricket Wireless, Customer Support 
  1025 ******************* 
  *******, ** 30319 
  /NG 
  
  
  
  

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I successfully ported my phone number out of cricket. Cricket removed the ability to remove autopay, and forcefully stole $30 out of my bank account for a closed account. I called customer service and they are refusing to refund my money, or provide service.

  Business Response

  Date: 11/11/2022

  needs to update correct pin to port his number and once he is ported out he can email us to process the refund.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had 2 cricket wireless phone plans and one was not used as of 7/2/2022. I was continuing to pay both payments and caught it on my checking acct. I contacted cricket wireless on 8/16/22 to cancel said number. thinking it was all resolved. Next billing cycle my phone was shut off and contacted cricket and ended up paying 3 extra payments to get my regular number working. Ended up doing bridge pay cause they couldnt tell me where my 55 dollar payment which shows on my checking acct went too. Fast forward to oct payment and made payment and phone was shut off again. After numerous calls and countless hours on phone it was discovered that they didnt cancel first plan and just moved number to new acct keeping both active. Payments totalling over ******************************************************************************************************************* a link to use for payment and did. After made it still didnt credit my main acct and did to wrong acct. They then said they couldnt refund that money or any other payments i was charged. 4 days and still no phone but many payment attempts that cricket received but has credited my acct

  Business Response

  Date: 11/09/2022

  November 9, 2022
  
  Better Business Bureau    
  Online Complaint
  
  Complaint No: 18313559
  Re: ***********************
  
  ****************************************** is in response to a complaint filed by ***********************. In the complaint, **************** states he made payments to the wrong account and is requesting a refund.
  
  We attempted to contact **************** to discuss his concerns on November 7, November 8, and November 9, 2022 but we were unsuccessful. Should **************** still wish to have assistance with his concern, he can contact *****, Cricket Wireless Corporate Escalations Manager, ************.      
  
  We thank **************** for his communication and look forward to assisting him with his concern.
  
  Regards,
  
  Cricket Wireless
  Customer Corporate Relations
  1025 **********************************************************************
  /JL

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/24/22 I called to have my service canceled. The bill was not due until 10/25/22 and the billing cycle begins 10/26/22. They stated that I would not be able to have a payment refund due to being on autopay and the payment pending the day prior. I asked for a refund and they stated that is not possible. I called my bank and the only way to have my money refunded is to launch a fraud request and have my credit card canceled. I will not be able to have another card issued for two weeks. That is my only card issued to my bank which I have other payments I make coming out of. I called Cricket to inform them of this and they stated that I was still being billed for the service and to contact my bank for a refund. I told them the only way to do that is what I stated before to launch a fraud report and have my card canceled and changed. Cricket said that they will not refund the amount of $96. Account # ********* Next billing cycle date 10/26/22

  Business Response

  Date: 11/10/2022

  PROVIDED CREDIT

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a Cricket customer for 13 years. Last month I added a new line of service by ordering a new SIM card and new phone number @cricketwireless.com. The phone Im trying to get activated was previously on another account with Cricket and there were no issues. I have been unable to get this line activated. Case # C-QIPAQG was created, and I was told to please allow 3-5 business days for processing. This timeframe has come and gone twice now. Ive been told again still processing and to wait another 3-5 business days. This is unacceptable can you please help me get this resolved? I paid money for a new line and am unable to use the phone at all. If this cannot be resolved we need to be compensated for a new iphone. My son is looking for a job and has no way for potential employers to reach him.

  Business Response

  Date: 11/14/2022

  November 14, 2022
  
  Better Business Bureau    
  Online Complaint
  
  Complaint No: 18304050
  Re: ***********************
  
  ****************************************** is in response to a complaint filed by ***********************. In the complaint, **************** states she placed an online order and has not been able to activate. She is requesting assistance to get her line of service activated.
  
  We opened a ticket with our IT department and requested her request be completed.They were able to complete her ticket and activate her line of service.
  
  We contacted **************** on November 14, 2022 and explained our resolution. She explained her line is now activated and can use the service. We also agreed to issue a onetime credit towards her account. **************** had no further questions. 
  
  We thank **************** for her communication and trust that this explanation
  properly addresses her concern.
  
  Regards,
  
  Cricket Wireless
  Customer Corporate Relations
  1025 **********************************************************************
  /JL

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to pay my phone bill of $60(which is what I pay every month) online and there was an error message that their service is unavailable. Upon calling customer service, there was an automated message saying the call will be recorded, and then I was informed that I must pay a $4 fee over the phone to make a payment. When I asked to speak to a supervisor I was transferred to another woman that was very rude and disrespectful. She proceeded to tell me that if you do not have the money to pay your bill, its not problem that youre broke. I just wanted any fees to be waived as it is not my fault that their website isnt working properly. The entire phone call I was talked over, interrupted, disrespected, and felt as though I wasnt even an issue worth their time.

  Business Response

  Date: 11/07/2022

  November 7, 2022
  
  Better Business Bureau
  Online complaint
  
  Complaint No: 18302415
  Re: *******************************
  
  Dear Sir or Madam:
  
  This correspondence is in response to a complaint filed by *******************************. In the complaint, *************** states he was unable to make his payment online and had to call into Cricket Wireless Care Team. Unfortunately,**************** stated he had a poor experience and shared his feedback.   
  
  We contacted **************** on November 7, 2022, to discuss his concerns. We researched his concerns and provided a one-time credit to his account. We also thanked him for his feedback.
  
  We thank **************** for his communication and trust that this explanation properly addresses his concerns.   
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ***************
  *******, ** 30319
  /JL

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 22nd someone went into a Cricket store and stole my phone number off of my account and moved it to another Cricket account. For three months now I have called customer service everyday and went into a ******************** store begging for help to get my phone number back. We run a business with this phone number, it is our livelihood and they will not give it back to us. We have opened several cases and they just keep closing them out and not helping us. We currently have a new case open and still nothing. I would be so grateful for any help because like I said before this number is how we run our business. Thank you.

  Business Response

  Date: 10/27/2022

  October 27, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18301690
  Re: *******************
  
  Dear Sir/Madam
  
  This ************** is in response to a complaint filed by *******************. In her complaint, ************** states her number was moved to another Cricket Wireless account without her authorization on August 22, 2022.
  
  We want to assure ************** that her account security is a top priority for Cricket Wireless. After researching her account, we believe that she may have been the victim of identity theft originating outside of her Cricket Wireless account. The individual who accessed her Cricket Wireless account had enough information to authenticate her account and make changes. This individual may then have used her phone number in an attempt to gain access to other accounts where they use her phone number for verification. If she hasnt already done so, we advise ************** to file a police report regarding the suspected identity theft. 

  Meanwhile, we confirmed that ************* was able to retrieve her number and updated her to the Crickets Unlimited + 15 GB Mobile Hotspot plan. We also applied a three-month credit to her account.
  
  We apologize to ************** for the inconvenience she experienced in attempting to resolve this issue.
  
  We thank her for her communication and trust that this explanation properly addresses her concerns.
  
  Cricket Wireless, Customer Support
  1025 ************************************************************** 30319
  /KM

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone service with cricket was never reliable. My phone was stolen and so I replaced it quickly with a cheap phone from them but on top of the spotty service I now had a phone that didn't function properly. I had just paid my bill the day I picked up the new phone for next month's service but as a resolution to the issues with this service I ended up switching carriers entirely. I asked them if they could refund me for the service I didn't use and they said their company doesn't do refunds so I let it go but I also pay for HBO with that service and now I'm no longer able to use it. I did not receive the things I have paid for and I feel like I deserve a refund especially since it was because with their service I was unable to use my phone (my only phone) inside of my apartment. I wouldn't call this buyers remorse because I had been a client for a few months and my account was on an auto pay. I wouldn't have paid it if I had known how bad it was going to get.

  Business Response

  Date: 11/12/2022

  November 12, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 18299955
  Re: *********************
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by *********************. In this complaint, ************** states she paid for a month of service and switched carriers  a day or so later because of spotty service. ************* is requesting a refund.
  
  We reviewed Ms. ****** account and found she did not use the service. We made a one-time exception and provided ************** a refund.
  
  We contacted ************** on November 11, 2022 and informed her that refund has been processed back to the original method of payment and to allow 5 7 business days to see the credit on her statement.
  
  We thank ************** for her communication and trust that this explanation properly addresses her concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ***************
  *******, ** 30319
  /BN

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone service has been going in and out for weeks now, I thought the issue was my actual phone. I took my phone to the apple store on 10/14/2022, to have my phone replaced and found out the issue wasn't my phone but my service. I contacted Cricket Wireless a few days later 10/16/2022 and the issue still persists. When I'm on the phone my calls sound like I'm under water and they go in and out. the rep said he corrected the problem and he would call me a few days later, I have not heard from another cricket wireless rep since and my phone service is still acting up.

  Business Response

  Date: 11/04/2022

  November 4, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: ********
  Re: ***********************
  
  Dear Sir/*****,
  
  This correspondence is a response to a complaint filed by ***********************. In his complaint,**************** states for the last two weeks, she has been having issues with her Cricket Wireless device. **************** says that when she is using her device, it sounds like she is speaking under water. **************** said she took the device to the manufacturer and was advised it is not a device issue but a service issue.**************** is requesting assistance resolving this issue.      
  
  We contacted **************** on October 25, 2022. We advised **************** that there is a tower near her home that is scheduled for repair on November 2,2022.  **************** may continue to experience degraded service until the tower maintenance is completed.     
  
  We thank **************** for her communication and look forward to following up with her on this issue.  
  
  Regards,
  
  Cricket Wireless, Customer Support
  ******************************************************************** 30319
  /EM

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18296581
  
  I am rejecting this response because:
  The issue is still persisting. Also, I need some sort of compensation for the failed service. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/08/2022

  November 8, 2022
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: ********
  Re: ***********************
  
  Dear Sir/*****,
  
  This correspondence is a rebuttal response to a complaint filed by ************************** his complaint, **************** states for the last two weeks, she has been having issues with her Cricket Wireless device. **************** says that when she is using her device, it sounds like she is speaking under water. **************** said she took the device to the manufacturer and was advised it is not a device issue but a service issue. **************** states that she is still having these issues and is requesting assistance resolving this issue.      
  
  We contacted **************** on November 7, 2022. We advised **************** that we have set up a case with our Cricket Wireless Network support team and we will follow up with her on her case.  **************** may continue to experience degraded service until the issue has been resolved. We also have agreed to issue a one-time courtesy credit to her account.     
  
  We thank **************** for her communication and look forward to following up with her on this issue.  
  
  Regards,
  
  Cricket Wireless, Customer Support
  ******************************************************************** 30319
  /EM

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 01/22/2024

  My services still not working. They gave me a eSIM and it still lags. I have little to no service in the state of ******** or ************. It has gotten so bad that when I use my GPS it freezes and send me in wrong directions.

  Business Response

  Date: 02/15/2024

  February 15, 2023
  
  Better Business Bureau
  Online Complaint
  
  No: 18296581
  Re: ***********************
  
  
  Dear ********** ************ correspondence is in response to a rebuttal complaint filed by ***********************. In her complaint, **************** states her Cricket Wireless service has been going in and out for weeks, she thought that the issue was her device but when she attempted to replace her device, she was informed that it was not the device but her ********************** service. She further states that she contacted Cricket Wirelesss customer care center a few days later to resolve the issue but it still persists. **************** is requesting assistance to resolve this issue.
  
  We contacted **************** on January 24,2024, to discuss her complaint. After reviewing her account, we found that the signal strength near her home address is poor. We provided **************** with the troubleshooting steps to reset her Cricket Wireless network. On January 26,2024, we contacted **************** and she confirmed that she is still experiencing issues with her calls. We informed her that we would open a technical ticket with our network support team to further investigate her concern.
  
  We contacted **************** on February 8,2024, and Informed her that the result of our investigation indicates that no network issues were found, her wireless account has high mobile data and calls usage. We recommend the use of the Wi-Fi calling feature for data and voice usage to enhance connection as we determined there is no indoor coverage in her location.
  
  Cricket Wireless Terms and Conditions state that: We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain,weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. Our full terms and conditions can be found online at www.cricketwireless.com/terms.
  
  We respectfully request that this complaint is closed, as we are unable to further assist ****************.
  
  
  Regards,
  
  Cricket Wireless
  Office of the President
  ****************************************
  *******, ** *****