Business Profile

Mobile Phone Service

Cricket Wireless, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,271 total complaints in the last 3 years.
379 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I chabged mobile phone carriers to Cricket wireless. I went with them because they had month to month service with no long term contract, and they had 5g coverage in my area. But as soon as I got home I had little to no service. After complaining about it the store told me it could be the phone I purchased and they got me to upgrade to an iPhone. So they refunded my original phone and I played **** dollars out right, no discounts. Still no service. Then 5 months and 25 days later I had zero service, so I called customer service and I was informed they had a tower down in my area and that it could be a week to get it back up. Now, not being able to go that long due to health reasons I asked if I could without penalty leave and they said yes, since they prided themselves on no contracts. Then when I went to change my new phone was locked and I couldn't use it for 7 days because they had a 6 month service time with them? That's new but okay, so after a week I tried to unlock it again, but still not able to unlock it, had to wait 5 more days. Here we are a week later and they still will not unlock my phone, now they say I have to come back and activate my service for 5 more days or else pay 30 dollars to unlock it. That is strong arm tactics and is completely unfair. And no one is willing to help me here in the US and the customer service us over seas, I can't even hire a lawyer for that, so they are stealing **** dollars which in itself is grand larceny.Please help.
Business Response
Date: 03/10/2023
********
Customer Answer
Date: 03/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/21/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased phones and services from cricket wireless at which time the saleswoman told me all the cases And screen protectors We're included in the price...more than one time .. as a new customer I thought well that's really nice and we initially declined because we didn't like any of the cases they had but she insisted and Before we leave she put them on our phones throws away the boxes I never got any explanation or at no time was I told I Was being charged extra I got confused about the price until I got home and looked at my receipt and it said $34 for 1 case 24 for another case $19 for another case $16 for a screen protector She said the phone's didn't come with chargers we'd need 2 chargers 60 more dollars for 2 chargers I didn't even her put in the bag to be honest cause the phone comes with a charging cable all you need is any USB device to charge your phone The point is she explicitly lied multiple times and told me these things were included everything but the 2 chargers that I didn't need because she said the phone does not come with a charger technically true but it came with a wire while she said each and every time the cases and screen protectors were included and they were outrageously priced at $34 $24 $19 $16 dollar she bold face lied numerous times as they receive a small commission for selling these things
Business Response
Date: 03/03/2023
March 3, 2023

Better Business Bureau
Online Complaint

Complaint No: 19430452
Re: ***********************

Dear Sir/Madam,

This ************** is in response to a complaint filed by *********************** regarding Cricket Wireless service. In this complaint, Mr. ******** stated was misinformed by a Cricket Wireless Authorized Retail employee about the purchase of accessories.

We spoke to Mr. ******** about his complaint on February 28, 2023. The management team at the Cricket Authorized Retailer has addressed the team member about transparency in the sales process. They have also agreed to issue Mr. ******** a refund for the accessories he purchased.

We thank Mr.******** for his communication and trust that this explanation properly addresses his complaint.

Regards,
Cricket Wireless, Customer Support
1025 ********************
*******, ** 30319
/KM
Customer Answer
Date: 03/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a cell the store on **************** in ** on my way home from work. Started having problems immediately. I work in ******* and live in Houschton so the next day I had off I went to the closest store which is in WINDER to see if they could fix it. They said NOOOOO, this is not working correctly at all, unable to access any of my necessary apps and settings kept reverting back to whatever they wanted too. They said you have to take it TO THE STORE YOU PURCHASED IT AND MAKE THEM GIVE YOU A NEW PHONE. Meanwhile, when I went back to work and stopped on my way home from *******. It appears that in order for them to give me a new phone I only had seven days, THIS WAS THE NINTH DAY. Are you kidding me. I went back to the store well within the time frame not knowing I had to go back to t he original store....what if I moved. I have never heard of such a thing. THEY REFUSED TO DO ANYTHING!!!!!!!!! All I want is my money back....period. I had to go immediately to Metro PCS and actually get a phone that worked. I can not be without a phone in my work. Now they are running me through a bunch of hoops especially since I do not have an account with them any longer. I honestly am not sure WHICH address to choose for this complaint. This is the address of the store I purchased it from *****************************************************************. I Am filing this on behalf of my boyfriend. He doesn't have time or know how to do this. He just want this money back and be done with this. *********************** ************
Business Response
Date: 03/10/2023
March 9,2023

Better Business Bureau
Online Complaint

Complaint No: 19429484
Re: ***********************

****************************************** is in response to a complaint filed by ***********************. In the complaint, **************** states he purchased a new device and was experiencing problems with his device. He requested a refund and was not able to return his device. He is requesting a refund.

We attempted to contact **************** to gather more information on March 7, March 8, and March 9, 2023, but we were unsuccessful in reaching him. Should **************** still wish to have assistance with his concern, he can contact *****, Cricket Wireless Corporate Escalations Manager,at the number provided.

We thank **************** for his communication and look forward to assisting him with his concern.

Regards,
Cricket Wireless
Customer Corporate Relations
************************************************>*******, ** 30319
/JL
Customer Answer
Date: 03/13/2023
They did not reach out to ***** on those dates AND do you notice THERE IS NO PHONE NUMBER IN WHICH TO REACH OUT TO THEM

They can call me at ************ if they want to contact someone
Business Response
Date: 03/31/2023
March 31, 2023

Better Business Bureau
Online Complaint

Re: ***********************
Complaint ID: ********

Dear Sir/Madam,

This ************** is in response to a complaint filed by ***********************. In this complaint, **************** states he was not contacted regarding his request for a replacement device,refund or exchange due to a malfunctioned device.

************** previous BBB complaint, we were unsuccessful in reaching him,but requested he reach out to us.

Regarding this complaint, we reached out to ***********************, on March 29, 2023, via email to ask for a good time to speak in order to authenticate his account information. Unfortunately, we did not hear back from ****************

Since we are unable to have the account verified, we will not be able to further assist.

We thank **************** for his communication and will be available should he need our assistance in the future.

Regards,

Cricket Wireless
Customer Corporate Relations
***********************************************************************
/JL
Customer Answer
Date: 03/31/2023
I have emailed them SEVERAL TIMES. The last email said they needed to verify some information I specifically asked if I could provide the information or did they have to talk to ***** THEY NEVER RESPONDED. Please follow the following correspondence, never heard back
Re: CS0062192 - You have a New Message from BBB Serving Metro Atlanta, Athens & NE *******, Consumer Complaint #********

**********************;<*******************> Wed, Mar 29, 3:22?PM (2 days ago)

to Cricket

exactly what do you need, him or some kind of information
On Wed, Mar 29, 2023 at 3:19?PM Cricket Customer Success <********************************************************> wrote:

Hello,
We will need to get his account verified in order to further assist. Please let us know a good time to reach out so we may have his account authenticated.
Regards,
Cricket Customer Success
/JL

Yes, I filed on his behalf. He is a heavy equipment operator and not available during the day. You read the complaint and he was within his 10 day grace ****** but at another store....shouldn't have been a problem. He lives in ******** and works in *******. The ONLY way to resolve it for him was to get another phone immediately. He needs his phone to clock in and out of work, contact his supervisors, HE CANNOT BE WITHOUT A PHONE. You wanted him to contact some technical person etc. etc. etc . He is a working man! His office is a technical void construction site. You have in no way provided him with customer service of any kind, "know your customers" The ONLY solution at this point is a REFUND. This correspondence will be provided to the BBB.

***********************
************
for ***********************************
*************

On Wed, Mar 29, 2023 at 2:00?PM Cricket Customer Success <********************************************************> wrote:
Hello *****,
We have received your BBB rebuttal case and are happy to assist.
In the complaint you mention we did not attempt to reach you and provided a new contact number. In the previous case we were provided with a different number and email. The case description mentioned ***** was filling the case in your behalf.
When attempting to reach out, we used the info provided by her. We did not receive a response and closed the case.
We are happy to assist and investigate your concerns. We will provide an update once completed.
Regards,
Cricket Customer Success
/JL

Business Response
Date: 04/17/2023
April 17, 2023

Better Business Bureau
Online Complaint

Re: ***********************
Complaint ID: ********

Dear Sir/Madam,

This ************** is in response to a rebuttal filed by ***********************. In this complaint, **************** provided new contact information for us to reach out.

We were able to reach *************************** and have her authenticate Mr. ******* account. She is assisting him regarding his refund request. After researching his account, we agreed to make a one time exception and request their equipment be returned for a refund. Mr. ******* device is no longer within the Crickets return window but agreed to make an exception.

After speaking with ****************,she explained the device had been dropped and damaged. She also no longer had the original box or accessories. Due to Crickets return requirements, we will no longer be able to have her device returned.

We explained to **************** on April 17, 2023 that we will no longer be able to request a refund due to the conditions of the device. We would also like to remind her of Crickets Return Requirements which state: The returned device must be in like-new condition with its original contents and packaging to be eligible for a refund of the purchase price or exchange for another device. The return must include the original components, including the device, battery, charger, accessories,documents, and unopened software.

The full policy can be found at: **********************************************************************************************.

We respectfully request that this complaint is closed at this time, as we are unable to comply with Mr. ******* request.

Regards,

Cricket Wireless
Customer Corporate Relations
***********************************************************************
/JL
Customer Answer
Date: 05/09/2023
Since the last response from Cricket I have actually found the ORIGINAL PHONE and returned it in the original BOX WITH all that came with it. I let them know and have not heard one word form them. I sent the phone back with the original box and everything 4/26/2023 . He said he would track the return and would notify me when they received it and mail a complete refund....I have not heard one word from them since. I just want all this to be resolved. I have done everything I can on my part.
Business Response
Date: 05/16/2023
May 16, 2023

Better Business Bureau
Online Complaint

Complaint No: 19429484
Re: ***********************

Dear Sir/Madam,

This ************** is in response to a rebuttal filed by ***********************. In the rebuttal,**************** states he has returned his device for a refund.

We researched **************** returned tracking and found it was returned and processed on April 28, 2023.

We contacted **************** on May 16, 2023 to discuss our findings. We agreed to make a one-time exception and requested a refund with our back-office team. Once **************** refund has been processed, he can expect his refund back within **** business days in the form of a check.

We thank **************** for his communication and trust that this explanation addresses his concerns.

Regards,

Cricket Wireless, Customer Support
**********************************************;
*******, ** 30319
/JL
Customer Answer
Date: 05/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been with Cricket Wireless for at least 10 years. I have bought phone with them before usually in the store. Last month, I bought one online and it was delayed with the delivery. When it was delivered couple days late their system never updated it. The phone was defective the *** card was already activated under a different account. I tried to return it because their system I wasn't ********* almost 6-8 weeks later, Cricket Wireless suspended my account on 2/17/23 due to charge back according to their employee. She refused to do anything about it and didn't put a supervisor on the line when I requested twice. Instead she put back to the queue. . My plan is $40 a month. In February I paid $5 because that was my balance. My account is suspended for $46. No text was sent no email. I want to be refunded for whatever amount I pay
Business Response
Date: 03/06/2023
********
Customer Answer
Date: 03/06/2023

Complaint: 19428666

I am rejecting this response because:
I spoke to someone on 3.2.2023 over the phone for about 18 minutes. At the end, he told me he would credit of $50.Before that, I had credit of $35 in my account, which means I should have seen $85 credit in total to my account. As of 3.6.2023, there is a credit of $35 not including the $50 promised by the man.

Sincerely,

*********************
Business Response
Date: 03/09/2023
********
Customer Answer
Date: 03/10/2023

Complaint: 19428666

I am rejecting this response because: I did not talk to him this week after being lied to last week. I had two missed calls from him because I did not want to lie to. I would like to have a copy of that conversation. As I said before last week whoever I spoke to told me about the credit of $50. He did not mention how I was going to see on the app.

Sincerely,

*********************
Initial Complaint
Date:02/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ***** cricket wireless customer since *************************** has had my card information on file since 2016.Since every month I pay for my phone service using cricket wireless auto pay.For the past six months for no reason cricket wireless suspended my phone service in middle of the night and I call cricket wireless every month using the same card that cricket wireless lies claiming that it's not working and pay extra $4 to have the phone service restored.Every month I talk to cricket wireless customer service and they claim it shouldn't have any issues the following month.Since it happened again tonight and I paid the free loading cricket wireless extra $4 I want cricket wireless to refund my $4 and all the extra $4 they have been charged my account for no reason.Since the card I use to pay my cricket wireless service works well and has no issues.cricket wireless is a free loading thieves and they are charging my account extra every month for no reason.
Business Response
Date: 03/07/2023
March 7, 2023

Better Business Bureau
Online Complaint

Complaint No: 19427853
Re: ***********************************

Dear Sir/Madam,

This ************** is in response to a complaint filed by ***********************************
In this complaint, **************************** states he has been on autopay for years. The past 6 months his service has been suspended for no reason. *************************** contacted Cricket Wireless multiple times and the issue is not resolved. **************************** is requesting a refund for the customer assistance fees he has incurred.

We attempted to contact *************************** via the number on the complaint and via email on February 18, March 1, and March 2, 2023, however those attempts proved unsuccessful. Should *************************** wish to discuss his complaint further, he may contact ******,Cricket Wireless Corporate Escalations Manager, at ************.

We thank **************************** for his communication and look forward to assisting him should he still desire.

Regards,

Cricket Wireless, Customer Support
1025 ***************
*******, ** 30319
/BN
Initial Complaint
Date:02/15/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been with H32**3430313731323232H before they were bought out by AT&T. They have been dropping their eSim card. Prior to getting my phone out of fraudulent activity, my eSim card was dropped four times and I started getting fraudulent activity on my **** of America card and my phone. All of my accounts were locked up. I had to redo my password several times. I called H32**3430313731323232H corporate about getting out of this phone. I am not happy with the service. I did not file a contract because it was prior to their merger. I have never been delinquent with payments. I have had major fraud, spoofing and malware, someone is messing with me. I don&#**;t believe I should be under a contract. I can&#**;t even get into my account because everything is associated with ******* area code phone number.
Business Response
Date: 03/09/2023
March 9, 2023

Better Business Bureau
Online Complaint

Complaint ID: ********
Re: *****************;

This correspondence is in response to a complaint filed by *************** in the complaint, ********** states that her eSim card was sent to her 4 times, and immediately started to see fraudulent activity on her **** of America credit card and phone. Due to this issue ********** had major fraud, spoofing and malware.

On March 3, 2023, we contacted ********** to gather more information about her case. ********** explained how insecure she feels since she bought the device at a ********************** Authorized Retailer to request her device to be unlocked.

Cricket Wirelesss Device Unlock Policy states: If you have a Cricket phone, it may have been programmed with a lock that prevents it from operating with other compatible wireless networks. Cricket will provide the unlock code upon request, provided Cricket has the unlock code or can reasonably obtain it from the manufacturer,and you have met the following unlocking requirements:

The device you want to unlock has been active for at least six months of paid service on that device.
The device is designed for use on and is locked to Cricket's network.
The device has not been reported lost or stolen.
The device is not associated with a fraudulent account.

To view the full, unlock policy please visit *************************************************************************. Crickets Unlock Policy is part of the terms and conditions of service which customers accept at the time of activation and each month upon renewal of service.

We researched ************ devices and found that her device is not eligible to be unlocked. Without waiving Crickets Terms and Conditions, , we made an exception and unlocked Ms. ********** device.

We informed ********** that the unlock process will be completed once the device is activated with the new carriers SIM card.

We thank ********** for her communication and trust that this explanation properly addresses her concern.

Regards,
Cricket Wireless, Customer Support
1025 ******************
*******, ** 30319
/NG

Customer Answer
Date: 03/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:02/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently I found out That cricket does. not allow my bank to send my transaction be sent to me via sms text an also when I bought a ******* and it had 7 day return warranty and was late one day late and they didn't allow a return. from the ***** biggening was a nightmare from the charger broke days from perches the wrong cord sales person looking over my shoulder during my trip out of the sate from 4g to lte was a nightmare was dangerous. on and on but the ***** thig is the sales person trayng to hack my bank account ***********
Business Response
Date: 03/09/2023
March 9, 2023

Better Business Bureau
Online Complaint

Complaint No: 19412034
Re: *************************;

Dear Sir/*****,

This correspondence is in response to a complaint filed by ************************** In his complaint, ************** stated that Cricket Wireless does not allow his bank to send transactions via text. ************* also explains that he attempted to return his ******* device at the retail store after just one day, and they would not accept it. ************* is very unhappy with the experience he had and the service he received.

We attempted to contact ************** on March 3, 6, and 7, 2023, but we were unsuccessful in reaching him. To investigate Mr. ****** concerns, we need to be able to communicate with him. Should ************** still desire assistance with his concern he may contact *****, Cricket Wireless Corporate Escalations Manager, at the number provided.

We thank ************** for his communication and will be available should he need our assistance in the future.

Regards,

Cricket Wireless
Customer Corporate Relations
1025 ********************
*******, ** 30319
/NG
Initial Complaint
Date:02/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have recently switched service to cricket wireless and purchased the premium plan because the hot spot and the high speed data. I have experienced less then slower data connectivity over 75 percent of the time i have used this provider for the past three months with speeds equivalent to dial up. I have called multiple times a month to customer service who reset the network ask if my phone is up to date restart etc but i believe i am paying for service I am not reciveing as my daughter has had a similar issue of paying for sim cards not recived and refusal for a refund.
Business Response
Date: 03/10/2023
March 9,2023

Better Business Bureau
Online Complaint

Complaint No: ********
Re: *************************

****************************************** is in response to a complaint filed by *************************. In the complaint, ************ states she purchased new service and expected to receive high speed data but speeds are not meeting her expectations. She is requesting a refund for service.

We attempted to contact ************ to gather more information on March 7, March 8, and March 9, 2023, but we were unsuccessful in reaching her. Should ************ still wish to have assistance with her concern, she can contact *****, Cricket Wireless Corporate Escalations Manager, at the number provided.

We thank ************ for her communication and look forward to assisting her with her concern.

Regards,
Cricket Wireless
Customer Corporate Relations
1025 ********************
*******, ** 30319
/JL
Initial Complaint
Date:02/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim to restore a broken phone. However I was told I couldnt proceed with it because I dont have the right driver license and was discriminated against for not having the proper document. They do however collect every month for insurance on the phone but denied my claimed for a new phone.
Business Response
Date: 03/10/2023
March 10,2023

Better Business Bureau
Online Complaint

Complaint No: 19407332
Re: ***********************

Dear Sir/*****,

This correspondence is in response to a complaint filed by ***********************. In the complaint, ****************** states he attempted to file an insurance claim with ******* but was not successful due to the documentation he provided.

We contacted ****************** on March 10, 2023 and discussed his concerns. We explained the process on how to complete his claim. We also explained to him that his line is eligible for an upgrade and qualifies for a discounted device. ****************** explained he would rather process an upgrade and will reach us if he has any other questions.

We thank ****************** for his communication and look forward to assisting him with his concern.

Regards,

Cricket Wireless
Customer Corporate Relations
***************************************************************************
/JL
Initial Complaint
Date:02/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i bought an unlocked cell phone from best buy. i chose Cricket for the provider. Cricket has a lock on my phone. I spent 3 hours trying to resolve the problem. Cricket has no right having my phone locked I own this phone I bought an unlocked phone.IEM I # *************** CRICKET ACCOUNT # ********* PHONE # ************
Business Response
Date: 03/01/2023
March 1, 2023

Better Business Bureau
Online Complaint

Complaint No: 19399449
Re: ***********************

Dear Sir/*****,

This correspondence is in response to a complaint filed by ***********************. In the complaint, **************** states he purchased a new device from Best Buy that was unlocked. He is requesting his device be unlocked.

We contacted **************** on March 1, 2023 to discuss his case. He states he has already resolved his concerns and had no further questions.

We thank **************** for his communication and trust that this explanation properly addresses his concern.

Regards,

Cricket Wireless
Customer Corporate Relations
1025 **********************************************************************
/JL
Customer Answer
Date: 03/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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Cricket Wireless, LLC is NOT a BBB Accredited Business.