Complaints

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• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday September 25, 2022 my vehicle got repossessed by titlemax. I had gotten behind on my payments and was in contact with the company. I got my loan in October 2021 and paid off my loaned amount. I started having an issue with this company when I brought to their attention my address was altered, rather than stating I live in ***** ******** it stated I live in ************ **. I am assuming because title loans are illegal in ***** ********. Furthermore, I received no prior warning or communication that my vehicle would be taken. I called Titlemax headquarters and got pushed off and was the representative was very rude to me.
  Now I am with no car, can not work and a bill from titlemax for $633.76 (I was behind exactly $345 at the time of repossession)
  I do not know what to do.

  

  Business Response

  Date: 10/19/2022

  TitleMax of ***** ********, Inc. d/b/a (“TitleMax”) is in receipt of the complaint filed by Ms.
  ********* *******. This letter shall serve as a response to the same. TitleMax
  has reviewed Ms. *******’s account and find the following:

  
  
  

  Ms. *******
  originally entered into a twenty-four (24) month transaction with TitleMax, as
  evidenced by the Supervised Loan Agreement (the “Agreement”) dated September
  14, 2021 in the amount of $3,033.37 and pledged her 2002 Chevrolet Impala (the
  “Vehicle”). Pursuant to the terms of the Agreement, Ms. ******* was required to
  make twenty-three (23) monthly payments in the amount of $126.48 beginning
  October 15, 2021 and one final payment in the amount of $124.33 on September
  15, 2023, to satisfy and discharge her obligations under the agreement. A copy
  of the agreement and corresponding transaction history are enclosed.

  
  
  

  As a result of
  missed payment, the account defaulted on August 29, 2022, and a Notice of
  Default and Right to Cure letter was mailed to Ms. ******* on the same day. A
  payment in the amount of $126.48 was required by September 18, 2022 in order to
  prevent repossession. After TitleMax did not receive the aforementioned payment,
  TitleMax exercised its right to recourse pursuant to the terms of the Agreement
  and repossessed the Vehicle on September 24, 2022. Following the repossession
  of the Vehicle, TitleMax mailed a Notice of its Plan to Sell letter to Ms.
  ******* on September 26, 2022. This letter indicated the Vehicle would be sold
  sometime after October 6, 2022 and gave Ms. ******* the opportunity to redeem
  the Vehicle.

  
  
  

  Ms. *******
  alleges among other things she alleges that her address was changed to reflect
  a ***** ******** address. Upon review of her account, there is no evidence to
  support this allegation as the account reflects a Fayetteville, ***** ********
  address. As addressed above, Ms. ******* was sent notice of her right to cure
  the loan prior to repossession and was also sent notice of the company’s plan
  to sell the vehicle. Thus, Ms. ******* was given the opportunity to prevent
  foreclosure and redeem the Vehicle.

  
  
  

  Upon this review,
  TitleMax finds no wrongdoing on its part. Please do not hesitate to contact
  TitleMax with any questions. Thank you for your attention to this matter.