Complaints

This profile includes complaints for TaxSlayer.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TaxSlayer.com

  945 Broad St Augusta, GA 30901-1289

  
• 

  TaxSlayer.com

  945 Broad St Augusta, GA 30901-1289

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged my bank account for something I never received no service from the business and no notifications.

  

  Business Response

  Date: 07/29/2025

  I understand this person received charges to their credit card that was not authorized.
  We offer a self-prepared tax program that customers use to file their individual income tax returns. Though there are several steps in place to verify the information entered when a user makes a payment, if the data entered is correct, there is no way for us to know that the usage is fraudulent.
  At this time, there are several steps this person can take:
  
  If these are not charges they made, we advise disputing them with their bank.
  We also recommend filing a police report, so they can subpoena our records for information regarding the transactions. Unfortunately, we cannot provide any information regarding an account unless a subpoena is issued. That subpoena can be mailed to:
  
  
  
  TaxSlayer.com: Attention Legal Department
  
  *** ***** ******
  
  ******** ** *****
  
  Additionally, if this person feels that they may be a victim of identity theft, please contact the IRS right away and request a 6 digit Identity Theft (IP) PIN. Once issued, anyone filing a return using their Social Security Number will be required to use this IP PIN or the return will not be processed by the IRS.
  
  Again, we apologize for the inconvenience and will work to assist with this matter.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Taxslayer for 2 years now. Never had any issues until now. I was advised what the cost was going to be so I proceeded. At the end, I received an offer saying if I paid now, they will waive a fee which meant the original charge would be reduced by almost $60. So, I paid by credit card. Nevertheless, I get my return deposited and they took the original quoted amount in addition to the credit card payment made at the time of filing. I called and the CSR tried to explain and said they were only willing to return the offer amount vs. The originally quoted amount. Well, I didn't agree because you can't offer a deal and then turnaround and not make it right, it's like a bait and switch. The CSR had no clue and it appeared she was looking for assistance. This was not a great nor good customer experience. I am looking for a better response and my refund. How do you offer a deal, customer takes it, only to be charged again? How many customers have you done like that and gotten away with it?!

  

  Business Response

  Date: 04/23/2025

  Upon reviewing the account, it was found that the customer
  opted for our File and Go service. This option allows software fees to be
  deducted from the refund, rather than being paid upfront with a debit or credit
  card. When this option is selected, a third-party bank imposes a $39.99
  processing fee, which is clearly outlined multiple times during the E-file
  process. The customer must agree to these terms and sign the agreement,
  indicating their understanding and acceptance of the listed fees, before filing
  the return. This agreement can also be accessed by navigating to Summary/Print
  > Refund Agreement.

  However, shortly after filing the return and while it was
  still being processed by the IRS, the customer paid to view the summary/PDF
  using a debit or credit card. The customer then contacted us directly, and a
  refund of $74.24 was submitted for the TaxSlayer fees. Please note that we are
  unable to refund any fees associated with the File and Go option, as these are
  determined by the third-party bank.

  Customer Answer

  Date: 05/08/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: The company refunded me only the discounted amount. I don't agree since I was offered the discounted amount if I paid in full in which I did. Instead they kept the $113 and some change. 
  

  
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 05/09/2025

  This complaint was previously addressed and has since been closed.

  As previously mentioned, this customer chose the File and Go
  service and paid the preparation fees upfront. We were able to refund the
  credit card charges as this was a double payment for TaxSlayer charges, which has
  already been approved and released to the customer. The additional charge they
  are inquiring about is related to the File and Go feature. These fees were agreed
  to at the time of filing the return.

  With this feature, the IRS releases the refund, the
  third-party bank receives the refund, pays TaxSlayer the program fees, and
  deducts their processing fee. Then they forward the remaining refund to the
  customer. The third-party bank charges a $41.99 processing fee which is
  outlined multiple times within the E-file process. Selecting this feature
  brought the customers total charges to $116.23. Of which, the $41.99 processing
  fee is not associated with TaxSlayer and therefore we are unable to refund the
  charge.

  The customer can review this information by going to the
  Summary/Print section of their account and viewing the Refund Agreement.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to e-file and my return was rejected by the IRS, with the reason being that a dependent had already been claimed by someone else. My divorce decree states that my ex husband and I alternate years claiming our son, so this was expected, but unfortunately, I learned that TaxSlayer has no way of filing the necessary Form **** to explain this issue. As a result, my only way of submitting my return with the software is to delete my son from the return, and then I was unable to file as Head of Household, which I am legally allowed to do, as I am custodial parent and have him the majority of time. I would have to file single and pay more than $2000 just to use the software I had already paid for. I asked for a refund of the fees, since their software could not allow me to e-File, and they would not refund me. I lost $98.31 because their software does not do what it claims to do — which, mind you, other online tax prep software such as TurboTax is able to do. I have been a customer for decades and unfortunately can no longer use them.

  

  Business Response

  Date: 04/18/2025

  Upon review of this user’s account and previous
  correspondence with our support agent. This user’s original return was rejected
  due to the dependent claimed on the return already being claimed on a
  previously accepted return. As the user stated, she is the custodial parent and
  can claim the dependent for the purpose of filing as Head of Household. The agent
  incorrectly informed the customer that the way to resolve this rejection would
  be to delete the dependent and file as Single. However, there is an indication
  within the program users can make that will not include the dependent for CTC
  purposes but will allow the user to claim Head of Household. This indication
  can be found within the program by going to Basic Information >> Dependent/Qualifying
  Person >> This individual is NOT my dependent. We apologize for any confusion and inconvenience
  this may have caused. A refund request for the program fees has been entered. Once
  approved, the user will receive an email notification and should expect to see
  the funds returned within 14-21 business days.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several Years **** through **** TaxSlayer Pro Desktop Version
  
  I paid $1,095 each year and their price had gone up significantly, so being a small business I could not afford that and would be losing money from my services. I decided to use another program for **** Filing Season to help me financially and keep my business running. Now I am being told that I can not access prior years because I did not renew with them. They state because it is a Subscription, ********** is a subscription and I can still access my clients' date going back many years. This is my clients' right to be able to get a copy when needed and now I can not provide that to them. Each year I paid for should always be accessible to me to get returns from, they can just turn off submitting parts. I need to be able to access, as of now **** I have four clients trying to get loans and they need copies. I was told by Aubrey the sales rep the only way to get that was to pay another $1,095. This is very poor business practices especially concerning Tax Returns that do not belong to them.
  
  I want them to give me access for all the years I purchased ****, ****, ****, **** & **** tax returns immediately, I will go in and create PDF copies of all them so if client request I can provide and then they can do whatever they want.

  

  Business Response

  Date: 04/16/2025

  We have been unsuccessful in reaching Ms. ****.  We have called the number provided to us on ***, ****, ****, and ****. We were only successful at leaving a voicemail one time with Ms. **** as the other times her voicemail box was full.  We ask that Ms. **** please reach out to our support team at her earliest convenience so we may do our best to assist her.  Our Support team can be reached at ************.  Thank you.

  Customer Answer

  Date: 04/17/2025

  I will call them tomorrow, if they resolve issue for me without charging me, I will respond resolved, if not I still have a complaint 

  

  Business Response

  Date: 04/30/2025

  We have not heard from Ms. ****.  We did call and email again today (*******) to offer assistance.  Ms. **** was not available, but we did leave a voicemail. We also followed up with an email for her to contact our support department.  Thank you. 

  Customer Answer

  Date: 05/01/2025

  I have a call with them today, to see if they are going to resolve it.  I will respond to the current message once I know if I am satisfied or there is still an issue.

  Customer Answer

  Date: 05/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I was able to get back to them and the matter resolved today.  Thank you for your assistance.
  
  
  
  Sincerely,
  
  
  
  ******** ****

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid to file an amended return. I need a receipt so I can submit the cost to someone else to pay for since it was due to a reporting error by my job. Tax Slayer indicated I could pull this from "transaction history" on my account however that does not give enough information. It doesn't even include a header or company name. I need an actual receipt or an email from the company indicate what I paid and what it was for so I can submit my expense report.

  

  Business Response

  Date: 04/11/2025

  I understand this user would like a receipt for the fees associated with their amended return. Payments made with a credit or debit card for the TaxSlayer preparation fees can be found within the customer’s account by going to Settings on the left-hand menu, followed by “Transaction History”; here they will find “Account Charges” along with the option to print. I have created a receipt with a company header as requested and sent it to the e-mail address directly associated with the account.

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The email receipt has been received. 
  
  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used this company, but have had to cancel 2 separate debit cards because I've been charged in the middle of the night from this company. I don't know what's going on here, because it doesn't make sense that a tax company would be stealing from me, somehow without me ever giving them my card information.

  

  Business Response

  Date: 04/07/2025

  TaxSlayer.com is a secure website and can be verified on our
  homepage, TaxSlayer.com.  We
  adhere to all regulatory, security, and privacy standards in the tax
  preparation industry. Our security measures include but are not limited to
  firewalls, intrusion detection systems, encryption, access controls, and data
  obfuscation. Our system maintains PCI compliance and is subject to automated
  vulnerability testing and internal audits. We also have additional features
  like complex password creation requirements and single-use verification codes
  sent to a mobile phone or email for account security. 

  
  Based on the information provided we were unable to locate
  an account. It appears this may be a case of unauthorized charges or potential
  identity theft. They would need to contact their bank right away to report the
  unauthorized charges and to initiate a dispute about those transactions. Additionally,
  the user should change their bank account passwords and monitor their accounts
  for any further suspicious activity. It is also advisable for the user to
  review their credit report for any unfamiliar activity.

  
  Here are some steps you may want to consider: 

  
  Contact the *** identity theft line ************ and/or *** report fraud line ************
  Complete and mail a paper return (if they have not already filed).
  File Form *****.
  File a police report.
  File a report with the ******* ***** **********.
  Request a copy of the fraudulent return.
  Check your credit reports and account statements.
  Put a credit freeze on your accounts.
  Get a PIN for tax filing.

  
  

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used Taxslayer for Form 1040, Federal Income Tax Return. I never use a refund to pay bills - yet TaxSlayer has misleading information that you believe as you move on the website, you can use your credit card. As I was done completing Form 1040 and had already indicated I would pay for the fee, at a different screen, there appeared a green box indicating "File and Go". So, I hit the button and it just showed the Form 1040 had been filed! Then it gave me the amount of the total refund, but failed to tell me they deducted Federal and State fees, when I had not decided I would use the State Income Tax services, since ********** has an easy and free e-file service. I then realized I made a mistake on my Form 1040 but Taxslayer failed to show the mistake. I tried to make the change in the State Tax Form and it won't let me. Today (********), I called Taxslayer and they informed me they deducted Federal and State income tax form fees from my refund. I asked Roshana to refund the state fee since I do not want to file the State Tax Form with them and she said there was nothing TaxSlayer could do. They are misleading taxpayer that are diligent about filing Tax Forms - this should not be happening anywhere.I don't even know how much I paid for the State income tax fee since they never disclosed the fee after the payment. As you can see, the attached form was all I received. 1) Form - Taxslayer received it. 2) The IRS accepted the Form. As you can see, there was no receipt of payment.

  

  Business Response

  Date: 02/13/2025

  When filing their return, the customer chose the File and Go
  option, as stated in their statement. This option allows program fees to be
  deducted from the refund instead of being paid upfront with a debit or credit
  card. With this method, once the IRS releases the refund, a third-party bank
  receives it, deducts the program and processing fees, and then forwards the
  remaining amount to the customer.

  The fees for File and Go are disclosed when the service is
  first presented and again in the Products and Services section before the
  customer signs and submits their return. Additionally, the customer must agree
  to the Terms & Conditions before electronically filing.

  After filing, customers can review their fee details by
  accessing the Summary/Print section of their account and viewing the Refund
  Agreement. In this case, the total package fees were as follows:

  Program
  fees: $62.90 (Federal: $22.95, State: $39.95)
  Third-party
  processing fee: $39.99

  Since a state return was created at the time of filing, the
  associated charge was applied. Because the return had already been submitted,
  and the agreed-upon fees were deducted from the federal refund by the
  third-party processor, a refund was not issued. These terms were acknowledged
  and accepted at the time of filing.

  Customer Answer

  Date: 02/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I have not filed the 540 (State Return) and did not intent to file it because the fee was too much.  I would like to see a screen picture of the "File and Go" disclosing the fees will be deducted from the refund.  And, I would like to get the State fees from being deducted from my refund.  I never approved this transaction.  
  
  
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 02/14/2025

  A refund request for this customer has been submitted for the
  state preparation fees. However, please note that the refund will be issued via
  mailed check to the mailing address listed on the return. The refund request
  cannot be processed until the IRS releases the refund, as we do not get paid
  our preparation fees until the refund is released to the third-party bank.

  According to the refund agreement, it states “An RT allows
  your refund(s) to be deposited into a bank account (“Deposit Account”) at Bank
  and deducts your tax software fees and other fees you authorize from your
  refund(s). The balance is delivered to you via the disbursement method you
  select. If you file your tax return(s) electronically and select an RT, the IRS
  or applicable state taxing authority will deposit your refund(s) into a Deposit
  Account with Bank. Upon Bank’s receipt of your refund(s), ***** ******* *** ******** ****** ***, a division of ***** *** ***********, a ******** corporation, a processor, will deduct and pay from your refund(s) the RT
  Processing Fee, any tax software fees, including tax preparation and additional
  products and services you purchase, charged by the tax software provider for
  the preparation and filing of your tax return(s) and any other amounts
  authorized by you and disburse the balance of your refund proceeds to you.
  Unless there are delays by the IRS, federal tax refunds are received in less
  than 21 days from the time you file your federal tax return electronically.”

  This agreement can be found by accessing the account, clicking on Summary/Print
  > Refund Agreement. 

  Customer Answer

  Date: 02/21/2025

  Not satisfied with business response.  They did not return my money - and misrepresent the advertisement of services.

  

  Business Response

  Date: 02/24/2025

  When the File N Go feature is used, the fees ($41.99) are outlined when the user selects File N Go. Then, when the user continues to the e-file process, they are shown the total fees (Products & Services). And lastly, the user must agree to the terms and conditions indicating they have read the agreement and understand the File n Go process (terms and conditions). This is all shown to the user prior to e-filing. If the user opts to not use File N Go, they can restart the e-file process and elect not to use File N Go. 

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello on Sept 13? Taxslayer took money from my business account and overdrew the account. I do not have an account with them. When I went to the bank to make a deposit on another account they let me know about this transaction. The teller looked up the phone number and gave it to me. After several weeks of trying to contact them (which is almost impossible if you do not have an account), I finally spoke with a women that said that I didn't have an account with them, which I already knew. But she could not refund the money to me, she said I should go to the police and have them supenia the records. Well no police officer is going to waste that kind of time for $42. I received a $36 OD charge over this as well. It needs handled because I didn't even know this was a company that existed until they stole money from me. And to just have them say yes you don't have an account and we have no information on you but someone put your bank info in so you have to pay is not okay. They have the information for the person that put my information into their system not me. I am the only one that has this information as far as I know so they should have the common curtesy of at the very least looking up the information and seeing who put my information in and going after that person. To just tell me it is my problem is not okay.

  

  Business Response

  Date: 10/17/2024

  As the customer stated, there is no account with their information.
  TaxSlayer provides users with the flexibility to complete their federal and/or state returns from the comfort of their own home. The credit/debit card information used for payment is manually entered by each user at the time of filing a tax return. Due to this, TaxSlayer cannot verify the identity of the person entering the payment information into the account. If the payment information matches what is sent to the credit/debit card company, the payment will be approved by the credit/debit company.
  We are unable to process a refund for an account we cannot locate/verify. Furthermore, these charges mean that an individual listed the correct account information including name, address, card number and CVV code to process the payment.
  If it is not possible that a family member used your account information, we recommend the user file a police report as they may be a victim of identity theft. Identity theft can have larger implications than the $42 charge on our website. The IRS has more information here.
  Once a police report has been filed, the police will be able to subpoena our records in order to obtain any other information available regarding the individual who used the credit card information fraudulently.
  In the meantime, we recommend you dispute the charges with the bank to recover the $42 fee. The bank should process the refund and launch their own investigation to ensure your account is not further compromised.

  Customer Answer

  Date: 10/25/2024

  I also want to point out I do not have a debit or credit card for this account therefore that is impossible for someone to have put in a debit or credit card to pay this.  This is solely a business account with not even checks for it.  It is a "holding account" so to speak.  So there is no way someone had all the information they are saying they had.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since filing my taxes with Taxslayer on March 30, 2024 I have not received my tax refund they state they will send me.

  

  Business Response

  Date: 05/16/2024

  Review of
  the account shows the taxpayer elected to have their tax program fees deducted
  from the refund. When this choice is selected, the *** and state will send the refund
  through the third-party bank for processing as outlined in the refund agreement
  the user signs before filing. As a self-preparation
  tax preparation program company, we are not included in the refund process.
  Once the *** accepts the return, the taxpayer, who is the preparer, is able to
  contact the *** directly regarding the refund. They can also reach out to the third-party
  bank should any issues arise.

  For the most
  up to date information regarding the refund after the *** has released the
  funds, the user needs to visit **************************/.
  The website will provide the user with any updates to the refund after they
  have received the refund from the ***. This will include information regarding any
  delays in processing, issues in direct deposit information, etc. I am able to see where the customer contacted us about the refund previously and we provided this information on that occasion as well. 

  Please visit
  the website for information regarding the return. You can also contact the
  third-party bank at ************* 

  Customer Answer

  Date: 05/18/2024

  Complaint: ********
  
  
  
  I am rejecting this response because: the tax refund process described by Taxslayer does not work. Two months after my tax refund was approved and my tax refund should have been given to me I still don't have it. Taxslayer needs to take responsibility for their partnering with the awful Santa Barbara *** that never got me my tax refund. Also unacceptable their comment that I can contact the *** to get the refund. Untrue. Only after many more weeks of dealing with *** which I shouldn't have to, the *** will ultimately only provide a portion of my refund. I paid Taxslayer to receive all of it.
  
  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/29/2024

  We have reached out to ***, the third-party bank, to have them contact the customer directly to address any refund issues. Per the customer's request, we have asked *** to contact the user by email and not by phone. If the customer has any further issues with their refund, we ask that they send us an email so we can address their concerns or reach out to *** for assistance. 

  Customer Answer

  Date: 06/06/2024

  Complaint: ********
  
  
  
  I am rejecting this response because: I still haven't received the tax refund from TaxSlayers third party bank. They said it was sent but haven't received it.
  
  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/16/2024

  We have requested the third party bank reach out to this customer several times which they have indicated they have done. We have had no contact from the customer since 6/17/2024. 

  Any further issues with the refund will need to be addressed by the third-party bank.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my taxes with them the federal went , the state was rejected I went to fix it and there's nowhere to fix it I can't even bring it up

  

  Business Response

  Date: 02/16/2024

  We were able to speak to **. ****** on 2/16 and verified that his concerns have been addressed.  We appreciate **. ****** taking the time to inform us of the issue that occurred and giving us the opportunity to correct it.