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Business Profile

Heating and Air Conditioning

Service 1st Pros Heating and Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Service 1st Pros Heating and Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see

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Service 1st Pros Heating and Air Conditioning has 2 locations, listed below.

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    Customer Review Ratings

    4.75

    Average of 83 Customer Reviews

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    Review Details

    • James D

      Date: 10/24/2024

      ****** did a stellar job getting our furnace up and running in no time at all! The entire process went smoothly from start to finish. Extremely friendly, knowledgeable and professional service. Have been working with them for 6 years now and would highly recommend them to anyone. Thank you!

    • Cathy L

      Date: 09/16/2024

      Amazing customer **********************. Professional employees. Employees took care of protecting my floors . Showed video and pictures and easy understandable explanations of what was wrong with my system and how they have repaired it. Highly recommend!

    • Robert W

      Date: 08/15/2024

      Great job and friendly service and did a very professional job

    • April S

      Date: 08/02/2024

      I used them long ago in 2018 and again today in 2024. ****** and ***** were professional and friendly. It was easy to get a same day appt. I received confirmation of appt with his picture. They called 30 minutes before arrival as promised. They wore shoe covers which was appreciated. They discovered what another servicer didnt. ****** learned. I will only use Service 1st Pro going forward. They took time to explain the issue, how to avoid going forward, repair options with descriptions and prices, as well as methods of payment. And they were willing to schedule to start repairs on the same day. I HIGHLY recommend Service 1st Pro.

    • James S

      Date: 07/20/2024

      Excellent service, quick response very friendly technician. Would recommend to anyone.

    • Kathryn B

      Date: 07/10/2024

      Service 1st HVAC is a great local company. They were on time, professional and fairly priced. Thanks ***** and *****!

    • Joy G

      Date: 07/10/2024

      I am thankful Service 1st Pros were able to come out on a Sunday to fix my AC. ***** was very informative about what my problem was and how he planned to fix it. He did a great job and had my air working again in no time. He was nice, polite and professional.

    • Kameron B

      Date: 07/08/2024

      If you want an issue fixed the first time, Service 1st Pros may not be the right fit for you.If you know me, you know I don't leave negative reviews if at all possible. However, in this situation, I am very upset at Service 1st Pros. I came into my basement 3 days ago to find water coming from my air conditioning unit. My carpet was wet, so I had to begin the grueling process of drying the carpet. I called Service 1st Pros to come look into the issue. A tech came and said I needed a new condensate pump because that was the issue. He had to send another tech to install the condensate pump. The second tech came late that evening and installed the condensate pump. I was happy that the issue was fixed...except it wasn't. The next day, I came into the basement, only to find the same situation as the day before - more water coming from the ** unit. I called Service 1st Pros again and I was told someone could come back on Monday. Service 1st Pros sent the same tech on Monday who installed the condensate pump (which wasn't the problem and also not inexpensive). The tech checked everything but said he couldn't figure out where the water was coming from. After making a minor adjustment (clearing a bit of rust from a pipe), he said I should be good to go, as far as the water is concerned. Less than 2 hours later, what do I find at my ** unit? More WATER!!! Service 1st Pros has been to my house 3 times and has not fixed the issue. I am VERY disappointed and tired of having to deal with water on my floors. If you want an issue fixed the first time, Service 1st Pros may not be the right fit for you.

    • LaFreda W

      Date: 07/08/2024

      ****** was a great Tech. Very concerned and very nice. He went far and beyond and we are thankful he got our AC back running. Five stars for ****** and his exceptional service.

    • Annette M

      Date: 06/28/2024

      The pros were on time took care of everything and did a great job very happy with the service

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