Business ProfileforU.S. Window Factory

I had 10 windows and a sliding door replaced in October 2022. I was very with the product and service at that time. However, when I opened them to clean them I discovered that the window sashes were faulty causing the window to pop out of the frame. I called the US window factory multiple times and finally got someone to come to my home after 3 months. I was told that the issue was the sashes,"they were the old ones" I was told and that US Window Factory would replace them with new ones to correct the problem. The sashes were replaced in November but, while replacing the sashes the workers damaged the frames on 8 of the 8 windows they worked on. I had to stop them before they damaged the last two. I was told by **** at US Window Factory they would get back to me to discuss the issue. Again, no response from the company. I made multiple calls to the company and finally ****** come out to see the damage in December. He took pictures and told me he needed to talk to his team at ** Windows Factory and he would get back to me. I haven't heard a word from him even after I have made multiple calls and left multiple messages. No response from US Window Factory at all until I posted a review. Still not resolution to the problem. This company is not honoring it service or guarantee promise. They exhibit poor business practices and horrible customer service. I need them to honor their guarantee and replace the damaged windows with new ones.