Reviews

This profile includes reviews for Rheem Manufacturing Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rheem Manufacturing Company has 12 locations, listed below.

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  Rheem Manufacturing Company

  1100 Abernathy Rd STE 1700 Atlanta, GA 30328-5657

  
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  Rheem Manufacturing

  1241 Carwood Ct Rheem Water Heating Montgomery, AL 36117-2533

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  Rheem Manufacturing Company

  2475 S 3200 W West Valley City, UT 84119-1674

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  Rheem Water Heating

  Appliance Park Louisville, KY 40225

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  Rheem, inc.

  3402 W. Hollywood Ave. Chicago, IL 60659-3414

Review Details

• Review fromTheresa F

  Date: 02/11/2025

  1 star
  ******** customer service and a useless warranty. I have had little to no hot water in my kitchen and laundry since the Rheem water heater was installed (11/2024). I have called 3 times and taken PTO to get this water heater to work. Now, I have to take another day off to have a Rheem authorized plumber come out and take reading & once Rheem evaluates the readings then they will send another plumber out to 'fix' the problem; these fixes only last about 36 hours. The hot water heater is a lemon it does not work. If Rheem can stall for another 2 months, then the replacement period of the warranty is over. I want a functioning, new water heater that I paid for last year.
  

  Rheem Manufacturing Company

  Date: 02/21/2025

  *******, 

  We sincerely apologize for the inconvenience and frustration you have experienced with your Rheem water heater. We understand how essential hot water is for your daily activities, and we deeply regret that our product and service have not met your expectations.
  
  Your feedback is extremely valuable to us, and we are committed to resolving this issue promptly. We apologize for the repeated disruptions and the time you have had to take off work. This is not the level of service we strive to provide. Our goal is to provide you with a fully functioning water heater as soon as possible.
  
  Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to resolve this matter.

   

  Rheem Digital Response Team 

• Review fromErik B

  Date: 02/03/2025

  1 star
  Purchased a Rheem Gladiator 50 gal. water heater. Model #XE50M12CS55U1, on 11 October 2024. On 14 November 2024 the electrical panel showed a warning and even after hitting the reset button the system would not work. Contacted ******* warrantee department and went through their phone checks for the product. They determined it was a bad panel. Three weeks of cold showers later the panel arrived. They wanted me to find a local electrician to install the panel and I told them they should hire a local company to come and fix it. Two weeks more of cold showers I installed the plug and play panel which required duplicating the 8 wire, labeled, connections. Never heard back from Rheem but I dropped it as the water heater was working again. February 3rd I come home and notice I only have cold water again. I contacted Rheem again and the young lady on the other line gave poor instructions and had me remove the top panel (not knowing it required a tool as none was explained) which led me to open the wire connection panel. Luckily I had already turned the circuit breaker off. I asked her twice if the top panel was on the side of the water heater and she said no it was on the top. After further discussion we decided it was the top side panel behind the controls. The young lady told me to push the red reset button but there was no red button. She said the button was on the top so I put the panel backed on and searched the top of the water heater only to find that it was again in the top side panel in a hole however the hole had what appeared to be a silver plate. The young lady put me on hold and I pushed several times in the reset hole and the silver plate began going in an out and reset. I replaced the cover and hit the circuit breaker and the water heater began working. I was on hold for twenty minutes and finally hung up. An hour later and no one called me back. Having customers removing electrical panels is a dangerous practice and not very customer friendly.
  

  Rheem Manufacturing Company

  Date: 02/12/2025

  ****, 

  Thank you for sharing your experience. We sincerely apologize for the issues youve faced with your Rheem Gladiator water heater and the challenges in receiving support. This is not the level of service we strive to provide.
  
  We understand the frustration of dealing with repeated breakdowns and the inconvenience of cold showers. Your feedback about the instructions and safety concerns is important to us, and we will work on improving our processes.
  
  Please contact us directly at ************ for further technical assistance. We appreciate your patience and hope to restore your confidence in our products and services.

   

  Rheem Digital Response Team 

• Review fromLisa H

  Date: 01/25/2025

  1 star
  ******** customer service with misinformation and ridiculous requirements for warranty claim - will never purchase again. Water Heater broke 3x in 2 years and the hoops required to repair and replace make the 6 year warranty worthless - I used to think Rheem was a good brand - Not anymore. Phone system broken and I was required to make 6+ calls to get to a human that knew something. Prompts are ineffective and even the humans gave bad information to the customer. HORRIBLE experience. Never again.
  

  Rheem Manufacturing Company

  Date: 02/12/2025

  ****, 

  Thank you for sharing your feedback. We sincerely apologize for the difficulties youve encountered with your water heater and our customer service. This is not the experience we want for our customers.

  
  We understand how frustrating it must be to deal with repeated breakdowns and the challenges in navigating our warranty process. Your comments about the phone system and the misinformation provided are concerning, and we will address these issues to improve our service.

  
  Please reach out to us directly at ************ so we can assist you further and work towards a resolution. We value your feedback and hope to regain your trust in our brand.

   

  Rheem Digital Response Team 

• Review fromTammy W

  Date: 01/14/2025

  1 star
  6 months of use, gas water heater is not working, no support.Our gas water heater has stopped working 8 times in 6 months. I have called a couple of times to get assistance. The first **** ***** was polite, our call got disconnected. I called right back the next **** was rude, aggressive, lacked customer service skills. I was transferred to ***** he said they would send out a pilot assembly via ***** 4-6 days, 3 weeks later still have not received the parts. I'm currently talking/on hold with (started with ********) *** for 1hr15min and now being told the part is out of stock. Told I can see if I can buy the part locally. Rheem does not have a good product. Again, our gas water heater has stopped working 8 times in 6 months. Rheem is not offering any help with their product. The unit was installed in a modular homes we purchased new.
  

  Rheem Manufacturing Company

  Date: 02/12/2025

  *****, 

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration youve experienced with your gas water heater and our support team. This is not the standard of service we aim to provide.
  
  We understand how challenging it is to deal with repeated issues and delays. Your feedback regarding customer service is important to us, and we will work on improving our processes.
  
  According to our records, the replacement part was delivered on January 22nd. If you need any further technical assistance, please dont hesitate to contact our technical support team at ************. Were here to help and ensure your issue is resolved.

   

  Rheem Digital Response Team 

• Review fromAraceli L

  Date: 01/02/2025

  1 star
  Terrible experience. do not buy this brand Rheem. Don't even have the parts on their web site to install units, Why sell units you don't have parts for ? that's a scam. I had called the company 6 times you have to go through so many options and always get the wrong person they transfer you back to the same system with all the options and when you can talk to someone they can't solve the problem im thinking on returning this and getting other brand. Horrible service and experience
  

  Rheem Manufacturing Company

  Date: 02/03/2025

  *******, 

  We apologize for your frustrating experience with our parts website and customer service. We understand how disappointing it must be to encounter these issues, especially when youre trying to resolve a problem quickly.
  
  We strive to provide reliable products and efficient support, and its clear we fell short in your case. Your feedback is important, and we will ensure it is communicated to the relevant teams to improve our processes and customer service.
  
  We appreciate your patience and understanding as we work to make things right.

   

  Rheem Digital Response Team 

   

• Review fromLeslie O

  Date: 12/16/2024

  1 star
  If I could leave a '0' star review, I would. I'm not sure how the BBB rated this company as an 'A+' but that gives me little hope for the work that the BBB does as well. As you can see from the customer reviews, this ********************** deserves very few stars and DEFINITELY not an A+ rating. I have now been without hot water for 4 weeks, I'm into the repair for over $450 because NOTHING is covered under the warranty of a not even 3-yr-old water heater. My problem began 11/19. The hot water just stopped working. No error codes. I called Rheem. They said I needed to do testing on the of the machine. (I'm not a plumber/electrician, so no, I'm not doing it.) I asked for the steps to test it, called MULTIPLE local plumbers, & all said they did not work on tankless water heaters. I called & begged a plumber to come out & follow the steps while Rheem was on the phone, he agreed. After waiting quite a while, we got a woman who took the plumber through the steps, said she thinks it's the triacs, AND THEN HUNG UP ON **. Called back, put on hold, finally got someone who sent us to the purchasing **** who put us on hold again & then told me it would be ~$80 to get the new part in 2-4 business days. I waited until 12/2, called back & was given a tracking number. 12/3 the tracker said it was being sent back to the company because I refused the part. ****. They never came to my home. 12/4 I called Rheem back because they were closed already on 12/3. 12/4 someone said they'd resend the part AND accelerate to their **************** hear back. Nothing. I finally get the part on 12/9. The plumber comes back out on 12/10. Guess what? The triacs doesn't work & the company is closed for the evening. Talked to 5 people on 12/11 until someone says, oh we'll send you a heating element. It came 12/14. Had it installed on 12/15 & guess what? STILL NO HOT WATER. I have been on hold today for two hours now with NO ONE answering the phone. No one. They should be ashamed of themselves.
  

  Rheem Manufacturing Company

  Date: 12/17/2024

  ******, 

  We sincerely apologize for the inconvenience and frustration youve experienced with our product. At Rheem Water Heating, ensuring your satisfaction is our highest priority. We are dedicated to delivering high-quality products that meet your expectations, and we take any issues very seriously.
  
  Your complaint has been forwarded to our EEMAX team, and a senior technical agent will be in touch with you shortly to help resolve the issue.
  .
  Thank you for your patience and understanding. We look forward to assisting you and finding a solution as soon as possible

  Rheem Digital Response Team 

• Review fromNoel C

  Date: 12/08/2024

  1 star
  Rheem's wifi (formerly known as ******) does not work. The reason one would use it is to either set geofencing or to manually turn off and on the water heater. However, it sets itself back on, and the geofencing feature does not work. Having talked to the Econet tech support (Rheem, DO NOT REFER ME BACK THERE!), the answer is that it is a known issue and no timeframe for resolution. I have heard this a few times, professionally giving them time to address. Therefore, you waste extra money for this feature! Try ** ***** or another brand with prior research so you know the manufacturer will pay an analyst to fix in a day or so.
  

  Rheem Manufacturing Company

  Date: 12/10/2024

  ****,

  Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you have experienced with the WiFi feature of your Rheem water heater. We understand your frustration with the geofencing and manual control issues, and we regret that our tech support was unable to provide a satisfactory resolution.
  
  Your feedback is invaluable to us, and we are committed to improving our products and services. We apologize for any additional costs or inconvenience this has caused you.
  
  We appreciate your patience and understanding as we address these challenges. If you have any further concerns or need assistance, please do not hesitate to contact us directly. We are here to help and ensure your satisfaction.
  
  Thank you for your understanding.

   

  Rheem Digital Response Team 

• Review fromNatasha A

  Date: 12/02/2024

  1 star
  I bought a part from Rheem about my water heater that cost almost 400 dollars and turned out that it is not the one that i needed For the return label from them i was waiting just to reach them for 2 weeks and finally i did get one and returned the part in ***** I am waiting for almost 2 months to get my money back and one of the customer support team was so rude trying to avoid the issue by shifting the blame on me Now i am without the part and money ,calling the Rheem every day all they say is rhat they are trying to solve the issue and it been like this for a month
  

  Rheem Manufacturing Company

  Date: 01/21/2025

  *******, 

  Thank you for bringing this to our attention. Were sorry to hear about your experience. Were actively investigating the matter and will contact you with an update via the email you provided in your review.

   

  Rheem Digital Response Team 

• Review fromJack S

  Date: 11/25/2024

  1 star
  hotwater tank bad out of the box. ******* was with out hot water for 4 days after first tech visit (add tree more days becasue it failed on a Friday). Tech found several things bad and had to order parts. I was concerned about have a lemon and more trouble down the road with this unit and needed a quick fix, which was get a new tank. I have replaced over 30 hot water tanks over the years and never, I mean never had problems like this. I spoke to Rheem during this and they said "our policy is not to replace units but try to fix them". So they wanted me to let them try to fix this vs getting authorization for the tech to get a replacement, at their cost, not mine from down the street at HD. They said the policy line again. I asked to speak to her boss for help and she said she is it. Asked for corporate phone number and was told they don't do that because complaints are not supposed to go up hill, so they saytthere is no one else to speak to.I had to rehire my plumber to get him to haul out the lemon an drive back to and replace it from ********** (no questions asked by HomeDepot, they happily replaced the lemon one). Soon a simple $350 labor tank install turned in to $750 plus the $600 for tank. Rheem is a punk organization. And as a company owner myself I know it starts at the top of how a company takes care...or not...of their customers. A ********************** of any integrity knowing being out of hot water for a week becasue of a product problem would of had their tech go to ********** and do what my guy did.They are going to get this bad unit returned anyway.
  

  Rheem Manufacturing Company

  Date: 02/03/2025

  ****, 

  Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you and your tenant have faced due to the defective water heater. We understand how challenging it must have been to be without hot water for an extended period and to deal with the additional costs and effort involved in replacing the unit.
  
  We strive to provide the best possible service and support to our customers, and it is clear that we fell short in this instance. Your feedback is invaluable, and we will ensure it is communicated to the appropriate departments to prevent similar situations in the future.
  
  We appreciate your patience and understanding as we work to improve our processes and customer service.

   

  ********************** Digital Response Team 

• Review fromMatt R

  Date: 11/12/2024

  1 star
  Do not buy a Rheem water heater. I drained my 2 year old Rheem classic gas water heater as recommended and it would not restart. In troubleshooting I discovered a known issue with the gas control valves. I contacted Rheem as it was still under warranty and spent almost 4 hours on the phone going through their troubleshooting and warranty process. They finally admitted the known problem was due to a faulty Italian part (GCU) they used when they ran into supply chain problems during the pandemic. I scheduled an appointment with one of their certified/recommended partners and got an estimate on $800 in labor. I received the part from Rheem and installed it myself in an hour. They do not stand behind their products but did give me free shipping as a "courtesy."
  

  Rheem Manufacturing Company

  Date: 11/13/2024

  ****, 

  Thank you for sharing your experience. Were sorry to hear about the issues you faced with your Rheem water heater and the challenges during the troubleshooting and warranty process. Your feedback is valuable and will help us improve our products and services. If you need further assistance, please dont hesitate to reach out. We appreciate your patience and understanding.

   

  Rheem Digital Response Team