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Business Profile

Water Heater Dealers

Rheem Manufacturing Company

Headquarters

Complaints

This profile includes complaints for Rheem Manufacturing Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rheem Manufacturing Company has 12 locations, listed below.

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    Customer Complaints Summary

    • 620 total complaints in the last 3 years.
    • 245 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company that installed my unit made mistakes or the front of the panel is defective as I have a gap that make the system unable to cool or remove humidity. effectively. I have contacted the installer, and they are not interested in fixing it at their cost and said it's not their fault the cover is defective. Rheem refuses to allow the cover to be replaced unless I pay for all of it. The cover is defective and there is a gap, so it needs to be replaced, the system is new, less than 2 years and has been like this since it was installed, my electric bills is very high due to this. Rheem has said they do not hold their installer to any standard and they will not replace the defective cover to fix the system; I must pay out of pocket to replace the defective cover at my own expense. If they will not replace it, I will be forced to pay out of pocket and pursue them in small claims court.

      Business Response

      Date: 07/23/2025

      Rheem has been in contact with this consumer and advised her that she will need to work with a licensed HVAC professional in her area to address her heating and air concerns. 

      Customer Answer

      Date: 07/25/2025

       
      Complaint: 23641281

      I am rejecting this response because:
      They are refusing to provide the defective part free of charge. Not only do they want me to pay for someone to come fix it  they insist they will not provide the replacement part as part of my warranty. 
      Sincerely,

      ***** *****

      Business Response

      Date: 07/25/2025

      Rheem has followed up with Ms. ***** and explained the process in which she would need to follow for further assistance. 
    • Initial Complaint

      Date:07/18/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A/C unit one year old will not work due to bad compressor. Rheem is ostensibly honoring the warranty but repair is held up due to a long delay in the delivery of the compressor. Rheem blames delay on ********, the company that supplies their compressors. *** of delivery is unknown. Contact with Rheem is fruitless -- they will not talk to home owners, they have no answers. There is no recourse offered to the customer.

      Business Response

      Date: 07/22/2025

      Rheem has reached out to this consumer for further communication. 
    • Initial Complaint

      Date:07/13/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ongoing issue with rheem **. The ** fan motor stopped functioning in the middle of the summer with ongoing heat wave. Multiple attempt to reach rheem by me and authorized repair person. Unable to reach rheem or get any help. Our product is less than 5 years old and still under warranty. However, multiple to reach rheem and resolve the issues have gone on deaf ears. Unable to reach customer service and unable to get them honor there warranty. While my family is suffering in this heat wave. They are worst company and poor reliability. They don't seem to care about there customer at all. I have on hold with customer service for 3 hours yet unable to talk to anyone. Never buy there products.

      Business Response

      Date: 07/17/2025

      We have referred this to our ***************** for a response to the consumer. 
    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Rheem AC last year on 04/24/2024 for $9000.00 it has a 10 year warranty on parts. Which is all well and good except today the motor burned out after only 14 months of service and I had to pay $500.00 in labor. I am a senior and am on a fixed income. It is ridiculous that I only got 14 months out of a brand-new unit.. I would like to file a complaint against Rheem itself for the poor quality of their product.

      Business Response

      Date: 07/09/2025

      Rheem has been in contact with the consumer for resolution. 

      Customer Answer

      Date: 07/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *********
    • Initial Complaint

      Date:07/05/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company manufactures garbage with a warranty explaining that labor is covered during the first year, then does not honor that warranty. When a problem recently occurred with an install and a customer did not get hot ********************** I went back to the home to discover after additional troubleshooting the new water heater I found that the lead wire for the power to the top thermostat was missing and this was likely the cause of failure. The water heater was deemed unrepairable and a return was issued for the heater but they refuse to give me anything for my additional labor to return their defective unit and reinstall another as well as my additional troubleshooting to discover the defect with the tank wiring. This is very unfair to the contractor that has to honor the products they supply and when you are buying the most expensive pro grade unit available you would hope the company would back their word honoring the full warranty on equipment and labor when a specific issue like this happens. The contractor not the homeowner have done anything wrong yet the contractor and the homeowner are stuck with the additional hassle and cost associated with having to replace a brand new water heater for the second time. They have no compassion in telling you they are not liable to pay anything towards labor and theirs nothing further they can do for you. This company is not what it once was and its unfair to the consumer and contractors involved in installing this poorly produced junk. This product should be tested for full continuity before it is allowed to be sold to the public. These types of defects can cause serious damage to the home or contractor installing them and a better quality assurance should be taken to ensure the public is receiving a safe and working product. The cost associated with installing a water heater is not cheap and its not fair that my company has been stuck with the repair bill on this because rheem doesnt want to honor their warranty.

      Business Response

      Date: 07/07/2025

      We apologize for any inconvenience or frustration Mr. ****** may have experienced with our product.

      We have contacted Mr. ****** and assured him that we will cover the labor costs. We have requested a copy of his company's invoice, a signed W-9 form, and a picture of the new water heater. Currently, we are awaiting these documents from Mr. ***************** you require any technical assistance or additional support, please feel free to call us.


      Sincerely,

      Rheem *********************************** ******************************************* Division
      1-800-Heater3


      Customer Answer

      Date: 07/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ******
    • Initial Complaint

      Date:07/01/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Rheem HVAC System from a local installer. The system has never worked correctly, and I have to physically turn off the breaker to the system several times a day so a control board will reset. The installer has performed maintenance on the system over 25 times and finally said the problem is a manufactory issue. I have contacted Rheem 4 times over 3 months and I keep getting told the local service coordinator will address the issue. But it has been 3 months, and I still have not heard from the local person and the system is still defective.

      Business Response

      Date: 07/03/2025

      Rheem is working directly with the contractor to resolve this case. Rheem has been in touch with the consumer to discuss. 

      Customer Answer

      Date: 07/03/2025

       
      Complaint: 23543761

      I am rejecting this response because: After receiving the BBB a representative from Rheem finally called and said they will get together with the contractor and have an idea of what needs to be done later in the day but they have not called back to let me know if they were able to discuss it with the contractor or what the solution would be. As of now, no efforts to actually repair or replace the defective unit has been made.

      Sincerely,

      ****** ****

      Business Response

      Date: 07/09/2025

      Rheem has been in contact and will continue to work with Mr. **** to resolve his complaint. 
    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a water heater 5 months ago and it's under full warranty. They refuse to have it fixed and won't give us a new one or refund

      Business Response

      Date: 07/15/2025


      We apologize for any frustration or inconvenience Mr. ******** may have experienced with our product.

      We attempted to contact Mr. ******** by phone but were unable to reach him. A voicemail was left requesting a return call. Unfortunately, we were also unable to send an email due to an incorrect email address on file.

      If we can offer technical support or any other assistance, please dont hesitate to contact us.

      Sincerely,

      Rheem *********************************** ******************************************* Division
      1-800-Heater3


    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Rheem Customer Support,I am writing to formally express concern regarding two Rheem air conditioning units installed at my residence in 2023. Since installation, both units have required service on three separate occasions, the most recent being on June 30, 2025. We have now been quoted nearly $3,000 in repair costs due to internal damage to various ******** has come to our attention that a class action lawsuit may be associated with this particular model. Additionally, while we were informed of a limited parts warranty, no other warranty coverage was disclosed by the installer at the time of *********** seniors living on a fixed income, we are unable to cover the cost of major repairs on units that are only two years old and should not be experiencing issues of this severity. A technician has also indicated a problem with the coils, which was only temporarily addressed. We are requesting that Rheem fully resolve this issue by repairing the units correctly and at no further expense to us.We would appreciate a prompt and fair resolution to this matter. Thank you for your attention and assistance.

      Business Response

      Date: 07/03/2025

      Rheem has attempted to contact Mr. ******** the mailbox was full. Mr. ******* can reach Rheem at ************. 
    • Initial Complaint

      Date:06/28/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We installed a new Rheem prestige tankless hot water heater in the beginning of 2022. By 6/7/22 we had to have a new pc board and turn pump installed. We have had more intermittent problems with the system up until now when we get an ER66 error code. This has been occurring over the past 6 months, and it is under warranty, but Rheem keeps telling us the o rings for the pump are backordered. The plumber we use has called them twice to have the part shipped out and try to repair it with using the old o ring but Rheem simply hasnt sent it even though they said they would. They also will not respond to any email I send them. I filed a complaint to Rheem asking them to make this right as we have never truly had a functioning hot water heater to which they simply. I did some online research to find that Rheem products and customers consistently have the same issues. I know this is going to lead to nothing, but I hope this finds some random person to let them know to NEVER BUY any Rheem products.

      Business Response

      Date: 07/16/2025

      We apologize for any frustration or inconvenience Mr. ******** experienced with our product. 

      We are happy to report, the water heater was recommended for replacement on July 7th. 

      If we can provide technical assistance or other assistance to you, please do not hesitate to call us.

      Sincerely,

      Rheem *********************************** ******************************************* Division
      1-800-Heater3


      Customer Answer

      Date: 07/16/2025

       
      Complaint: 23533071

      I am rejecting this response because it will cost me $1000 to have this installed.  Do you not cover this cost either?

      Sincerely,

      **** ********

      Business Response

      Date: 07/24/2025

      We apologize for any frustration or inconvenience Ms. ******** experienced with our product.

      We are happy to report, the water heater was recommended for replacement. 

      If we can provide technical assistance or other assistance to you, please do not hesitate to call us.

      Sincerely,

      Rheem *********************************** ******************************************* Division
      1-800-Heater3

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rheem Warranty is Misleading Over $3,000 in Repairs on a Covered System In 2018, I had a full Rheem HVAC system professionally installed and registered, expecting quality and peace of mind with their advertised 10-year conditional parts warranty. Fast forward to 2025 Ive now spent over **/$3,300 out of pocket on labor alone** for two major repairs **within just six weeks**.* On **April 30, 2025**, I paid **/$2,100** to replace a failed evaporator coil (under warranty), install a new drain pan, and refill the system with R410a.* On **June 20, 2025**, I paid **another /$1,200** for a failed compressor replacement again under warranty plus more refrigerant and diagnostics.Yes, parts are technically covered. But with this level of premature failure and the fact that **labor isn't**, Rheem has effectively passed all real financial risk onto the customer. For a system less than 7 years old, this is completely unacceptable.When I reached out to Rheem, there was no assistance, no accountability, and no sense of customer care. I now have serious concerns about the long-term reliability of this equipment and would never recommend Rheem to anyone expecting durability, service, or true value from a warranty.

      Business Response

      Date: 06/30/2025

      Rheem has been in touch with Mr. *** and explained that Rheem's manufacture warranty will only cover parts. Labor and refrigerant charges would need to be discussed with the local licensed HVAC professional of Mr. ***** choice. 

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