Business ProfileforNolan Transportation Group, LLC

DO NOT USE THIS COMPANY, they use unreliable local curriers!Last Friday, we unexpectedly had to get an envelope from our office in ********** over to ***** on the same day by 5 pm. By the time everything got set up and the driver arrived to pick up the envelope it was 1 pm. I explained that people were waiting for this package and it needed to be there by 5 pm and to contact me if he could not meet the deadline. The driver contacted the recipient around 5 pm and explained that he was running late and would definitely be there by 5:45 pm. At 6:30 pm I received a call from the recipient stating that the driver called him back and wanted to change the delivery to Saturday morning and was told absolutely not as employees were waiting for their paychecks. Then the driver turned his phone off. The recipient had to call the police to take care of 2 very unruly employees and I personally called the driver, explaining that we have cameras on our building and had his tag number and if the envelope was not delivered that I would send police to his home as he now knows there are paychecks in the envelope. 20 minutes later, he called me back and said he could make it there in 20 minutes. He arrived 30 minutes later in an Uber and did not tell us any reason for his tardiness.The following Monday I emailed NTG to explain the situation and to get refunded as the 4 hour planned trip had taken 7 & 1/2 hours and the driver showed up in an Uber. After 3 days, I asked him for an update and was told that the driver had a flat tire which caused the delay and that was why he came in an Uber. I am a woman and I can change a tire in less than 1/2 hour (not 3 & 1/2) and since the night was so heated back and forth with the driver, he would have explained that he had a flat tire. NTG says that the sales rep needed to reimburse us out of his own pocket on $100 of the $375 we paid which is completely unacceptable.

Good Morning, I sincerely apologize for your experience. We have received your review and will have a member of management reach out to you as soon as possible. Regards, Customer and Carrier Experience Team