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Business Profile

Travel Club

Vacation Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Club.

Reviews

This profile includes reviews for Vacation Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vacation Express has 2 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 33 Customer Reviews

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    Review Details

    • Ashley W

      Date: 12/14/2022

      Unprofessional and shady business tactics. Vacation Express is refusing to help me resolve an issue unless I have the travel agent present on the phone or in person however; I was informed that the travel agent doesnt have the power to make any changes. The company is trying to force me to pay their undisclosed fees twice in order to receive a flight voucher. Ive called many times and each time the customer service agents and specialists are extremely rude and unhelpful. They leave you on hold for long periods of time. They avoid answering direct questions and constantly talk over you. This is a poor excuse for a company. Vacation Express doesnt take any accountability for anything and are constantly blaming others and the customer. Im very disappointed; Ill never use them again and discourage others from using them in the future.

      Vacation Express

      Date: 12/15/2022

      Dear Customer,


      Greetings,

      Thank you for the opportunity to assist with this case.
      Vacation Express appreciates your business. I apologize for any confusion on our part regarding this case.

       

      Could you please provide us with the booking number you are referring to?

       

      Vacation express customer satisfaction

    • Lauren E

      Date: 11/29/2022

      Shady business practices and horrible customer service. They booked incorrect room and refused to offer assistance over the phone, only via email. Did not act with sense of urgency and accommodations were incorrect while out of the country. Will not refund for night that we spent in room that we were wrongly given. No accountability. Will be reporting to BBB

      Vacation Express

      Date: 12/03/2022

      Dear ******,

      Greetings,

      Thank you for the opportunity to assist with this case.

      We are looking into this and will get back to you shortly with the final outcome

       

      - Vacation express customer satisfaction

       

       

    • Shanae H

      Date: 09/27/2022

      Called to add insurance to a reservation today, 9/27/22 around 1:00pm and spoke with *****. She was so nasty and unprofessional, to the point it was joke. Asked to be transferred to someone else who provided more clarity and MUCH better customer service.

      Vacation Express

      Date: 09/28/2022

      Dear customer,

      Greetings,

      I am truly sorry to hear about your experienced with one of our agents.

      We will review this with our team to avoid issues like this in the future.

      Have a great day

      Vacation Express customer satisfaction

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