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          Find a Location

          Vacation Express has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Vacation Express

              3500 Piedmont Rd NE STE 600 Atlanta, GA 30305-1507

            • Vacation Express

              4720 Highway 17 Byp S STE D Myrtle Beach, SC 29588-1622

            Business ProfileVacation Express

            Travel Club
            Multi Location Business

            Contact Information

            3500 Piedmont Rd NE STE 600

            Atlanta, GA 30305-1507

            Visit Website
            (404) 742-3065

            Customer Reviews

            1/5

            Average of 34 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            105 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Tour operator to the Caribbean, Mexico and Cost Rica

            Business Details

            This is a multi-location business.

            Find a Location

            Vacation Express has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Vacation Express

                3500 Piedmont Rd NE STE 600 Atlanta, GA 30305-1507

              • Vacation Express

                4720 Highway 17 Byp S STE D Myrtle Beach, SC 29588-1622

              Location of This Business
              3500 Piedmont Rd NE STE 600, Atlanta, GA 30305-1507
              BBB File Opened:
              9/1/1992
              Years in Business:
              36
              Business Started:
              1/1/1988
              Type of Entity:
              Partnership
              Alternate Business Name
              • Vacation Express USA Corp
              Business Management
              • Ms. Miriam Ali, Customer Service Representative
              • Mr. Rene Jongmans, President
              • Mr. Gantt Cookson, Vice President Of Operations
              • Mr. Edward Collister, Director of Finance
              • Gant Cookson, Ceo
              • Ms. S. Bolton, Director
              • Ms. Elma Placeres Dieppa, Director
              • Ms. Soalcris Bolton, Director
              • Mr. Carlos Rodriguez
              Contact Information

              Principal

              • Ms. Soalcris Bolton, Director

              Customer Contact

              • Mr. Carlos Rodriguez
              Additional Contact Information

              Fax Numbers

              • (404) 248-1237
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              105 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/11/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              On June 29, 2023 I booked a room using a agent representing vacation express. We were to arrive August 11,2023 and check out August 14,2023. I contacted the agent to cancel my booking as I was hospitalized and unable to travel per my doctor. The company makes it impossible to cancel the booking if you used their representative. So I had a ******************************* reach out to me via email and requested my documentation that I was hospitalized. This has been sent and Im being told I cant have my refund even though I had the insurance. Im told the agent waited too late to cancel my booking. Which is untrue as I also have messages from her. Im told he can issue a travel voucher to be used. Im still unable to travel as Im injured so there is no way I can travel. I would like my refund of ****** as thats why I purchased the insurance to begin with. They have predatory practices. ****** said the travel agent isnt a representative of theirs just somebody who can use their name to book and they arent responsible for her. Yet confirmed in the email that I would not have been able to make changes. What sense does this make. This is very poor customer service and false advertising
              Read More
              Read 104 More Complaints

              Customer Reviews

              34 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Stephanie F

              04/18/2024

              Hotel room had roaches.. we were told after 3rd day they would move ** after agent called. . I asked for refund for 3 days and they said it had to cone from hotel..hotel said it had to cone from vacation express. No one responded since . The room had so many holes in it ! Flights were all delayed thru american ..missed connecting flight and had to pay for another hotel until next flight arrived...These trips cost far more in long run..don't be fooled by these "deals."

              Vacation Express Response

              04/25/2024

              Dear customer,

              Thank you for taking the time to review us.

              As discussed, this situation has been resolved in a satisfactory way for you.

              Have a good day!

              VE - Cares Team

              Read 33 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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