Business ProfileforMetropolitan Atlanta Rapid Transit Authority

On Feb 29, 2024 I called MARTA customer service to inform them that my plastic MARTA fare card was 'not found' on their website to validate funds available. I work for the federal government and had not travelled to Atlanta since Covid. I now am travelling to ATL on a regular basis. The MARTA supervisor, ************ told me that this card was no longer used by MARTA. I told her that MARTA did NOT inform me via email or phone call that this card was going to become obsolete. I asked ************ what I should do with the plastic card, since it is now obsolete. She said to destroy the card, so I did. I asked her to transfer the remaining funds (approx. $20 to my memory) to the new MARTA phone app account I established under my phone number. She said she likely could do that, and had to run it by her supervisor and 'would call me back the next day'. I never heard back. Two weeks later, I called MARTA ***************** and was told that a supervisor would call me back. They never called. I called again a week later, and another representative told me that there are no notes on my account profile to provide this happened. Again a supervisor was to call me back. No call came. I called again on Mar 18, and was able to talk to ************. She said her supervisor would have to approve $20 being loaded onto my MARTA app account. Her limit was $5. He was to call me back on Mar 19th. He did not call. This is a lot of time and effort in order to recover the ~***** I already paid MARTA and had on the former card (which MARTA told me to destroy). I expect MARTA to load the $20 and inform me it is done.