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Business Profile

Transmission

AAMCO Transmissions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid almost **** dollars to have my ****** rebuilt because of occasional slipping..when we got our van back from Aamco in ****** ******* my van was making noises we never experienced or heard before..we took it back for them to tell us now we needed a new axel..and motor mounts..then they supposedly repaired **** to find they didn't repair it at all we took it back again only to hv all this happen again..now my ****** is leaking and my car was making crunching noises when I turned my wheel..I took it to another mechanic garage to get a second opinion only to find out None of bolts and parts were screwed on tight everything was loose and leaking and ready to fall off..my wheel could have fallen off while I was going down road with my grandsons I'm raising..this van is used to transport disabled children to doctor and therapist..this could of ended up being a fatal mistake..my husband is on way to pick our van up from second opinion garage now so we will have documentation showing proof today

  • Initial Complaint

    Date:12/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ******* brought our 2008 Saturn Vue in to Aamco in ********, ** for transmission issues on Monday the 5th of December 2022. Our symptoms were that the car seemed stuck in first gear and couldn't shift out. After bringing it to Autozone, they said that the error code on the car read that a Solenoid was blown. We relayed this information to Aamco on the day we brought it in. They phoned me the next day (Tuesday the 6th) and told me that they had diagnosed the problem (which involved several complicated issues involving the transmission). I followed up with questions, ensuring that their diagnosis would indeed solve the shifting out of first issue. They reassured me that they had discovered the problem. They quoted me a price of $3789.18. This is a large amount of money for us, but we had little choice.We picked up the vehicle Thursday after receiving a call from Aamco that is was ready. I asked if they had test driven the vehicle to ensure it was ready (We had a trip the next day.) They reassured me that it was tested, fixed, and safe to drive. We drove to natural bridge the next day (Friday the 9th) and spent the night in a cabin with my family for an early Christmas. The next day, we took the vehicle to a hiking trail. As we pulled into the parking lot, it got stuck in neutral and wouldn't shift out (The same symptoms from before). Luckily, we were able to stop and push it into a parking space. We were stuck for several hours trying to diagnose what happened. We nearly called a towing service and scrapped the whole trip but my stepdad was able to fix it enough to get us home (Temporarily). We had our parents follow us home the next morning. We brought it in to fix this issue and they charged us 4k and didn't fix it. Even a casual mechanic found the problem when Aamco couldn't. Even if it was an unrelated issue, Aamco had to have either seen the issue and done nothing, or didn't realize the issue and fixed something else entirely. This is unacceptable.

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** started making a whining noise so I took it to Aamco and they listened to it and said they diagnostic for *********************************************** back and said the whole transmission needed to be rebuilt so I reluctantly once again agreed when they said they had it taken apart I went down there because I wanted to see the failed Parts but then they told me oh we don't have the transmission we send it somewhere else to do but they showed me a picture of a transmission filter and said because of this we know it has to be rebuilt I'm like okay whatever so I get the truck back and it still making the same exact noise only now they're saying oh that's normal but before it was bad. $7,800 I'm out and my truck is still making the same noise.the transmission is working perfectly just like it did before. they told me they were going to put all upgraded parts and the transmission is not shifting any differently than it ever did. Not that I'm complaining about the way it shifts. I very seriously doubt they did what they charged me for. I am also a mechanic. This whole deal is very shady. I have the form for small claims, thought I'd try this first. Thank you for your time. If you need my truck to do an inspection just tell me when and where

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