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Business Profile

Georgia Lottery Corporation

This business is NOT BBB Accredited.

Complaints

This profile includes complaints for Georgia Lottery Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Georgia Lottery Corporation has 8 locations, listed below.

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    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Registered For $20 To Be Taken Out Of My Account For My Online Cash 3 And 4 ! They Took Out $40 !

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Georgia Lottery locked my account stated because of bank return of a $10.00, I play keno you can pick your number, number won't show up to see your number while game in process, then you got to look at the winner number to determine what was the winner. **** is not well constructed for end ********* are all my bank transactions from the beginning of the years, got the run around from Lottery customers service.All transactions shown ********/10/2025 PURCHASE AUTHORIZED ON 02/09 GA LOTTERY IHOPE *********** RI **************** CARD 0129 Amount: $10.00 02/06/2025 Description:PURCHASE AUTHORIZED ON 02/05 GA LOTTERY IHOPE *********** RI S585037167390894 CARD 0129 Amount:$10.00 02/04/2025 PURCHASE AUTHORIZED ON 02/03 GA LOTTERY IHOPE *********** RI S465034749653847 CARD 0129 Amount: $10.00 Date: 1/31/2025 Description:.WWW. Galottery. ** Hist. Rtn. ****** Pu#: xxxxx8143 ***** III:********** Amount:$10.00 Date:1/31/2025 Description:WWW. Galottery. ** Hist.Rtn. ****** Pu#: xxxxx5020 ***** III :********** Amount:$10.00 Date:1/29/2025 Description:******************************* Icheck ****** Pu#: xxxxx8973 ***** III :********** Reference # *************** Amount:$10.00 Date: 1/29/2025 Description:******************************* Icheck ****** Pu#: xxxxx1592 ***** III :********** Reference # *************** Amount:$10.00 Date:1/29/2025 Description;******************************* Icheck ****** Pu#: xxxxx2268 ***** III :********** Reference # *************** Amount:$10.00 01/27/2025 Description:***************************** ICHECK ****** PU#: ********* ***** III:********** Amount:$10.00 01/27/2025 Description:***************************** ICHECK ****** PU#: ********* ***** III:********** Amount:$10.00 01/22/2025 Description:***************************** ICHECK ****** PU#: ********* ***** III:********** Amount:$10.00 01/22/2025 Description:***************************** ICHECK ****** PU#: ********* ***** III:********** Amount:$10.00 01/15/2025 Description:***************************** ICHECK ****** PU#: ********* ***** III:********** Amount: $10.00

    • Initial Complaint

      Date:06/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/31/2025, I played the Fantasy 5 like I do everyday using the same combination of numbers and I won a $12.00 prize when the drawing was released on 6/1/2025. I checked the website to make sure and did not receive the prize automatically in my account like I normally do nor did I get an email letting me know I won. You win a small prize when you match 3 out of 5 numbers which I did and I reached out to them and after days was told "you were paid because you won a free ticket." Like I told the escalations **** their system is wrong because even though my ticket says that, I sent screenshots of my play and their website for that day showing the winning prize was $12.00. I submitted another ticket and had to resend screenshots again and now a few days ago was told my case is being sent to their internal escalations team again which will be the third time. Also, I called them when this first happened and no one ever got back to me which is why I emailed my case in so I have to go through all of this because this Corporation does not want to hold themselves accountable for their website malfunctioning, etc? It has been over two weeks and it seems as though they keep going back and forth to not pay the prize. I am thinking of not playing anymore anyway because at this point, I have lost more than won. I have played the same numbers in store and online for years and have won a free ticket here or there and a few dollars every now and then but no **** pot win. The complaints are right about the odds because I think their system is set up to lose more than won. Other state lotteries have better odds in my experience. I am not trying to beat the lottery system just wanted to be paid what I was owed. I know something is wrong on their end because a few days before, I won the same prize amount and got paid as such so I guess their system does not want "back to back" winnings. With the screenshots I sent, there is no reason to say I am lying because the proof is there.

    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a cash 3 ticket with the number 324 on 5-17-2025 for the evening draw on the Georgia lottery app as I always do. I checked my Georgia lottery account at around 7:06pm and I notched that the winnings numbers that played for evening were 243, but as the system didnt update yet it wasnt showing the number highlighted but I could see my winning number was 324 so I waited like 30 minutes and check again later on at around 7:50pm. When I logged into the Georgia lottery app I saw that the number I purchased (324) had been changed to (326) and I have proof and screenshots and email confirmation of the correct number I purchased which was (324). I called Georgia lottery help line and I spoke with a representative who did confirm that my number was changed as she say the email with the correct number (324) the I bought and she tried to even resend the email to me multiple times but I did not receive them and the call was recorded so thats proffered as well. On 5/18/2025 I checked my account the number was changed back to the correct number (324) and all three numbers are highlighted but it does not give me a winning amount. I also have not received any winning confirmation email. And you can also else the time stamp on the picture for today and yesterday of the Georgia lottery app were they changed the numbers in the system back to the correct numbers today!!!! I would like for my account to investigated and checked throughly for any PAST mistakes like this!!? The system are an employee are employees is clearly trying to scam customers out of there hard earned money and its not fair at all!!!! This was done deliberately and might have been done before but I was just able to catch it this time!!! I might have more money that was cheated away from me and I dont know it. I would like the company to address WHY was my correct winning number changed to a non-winning number!???????!!!!! And I want all the money owed to me asap!!!

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Georgia lottery is selling fraudulent lottery tickets scratch off tickets with prize amounts that are not listed as a prize amount for that ticket 2 dollar loose change ticket does not have a 200$ prize

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I had added $20 to my account without me realizing after the fact not paying attention I saw that Ga Lottery took out $50 out of my account when they shouldnt have been able to do that when I didnt have $50 on my account causing an overdraft. They blamed and told me that since I wager the money they cannot give me a refund trying to keep the money. Only $20 was supposed to be taken out but instead they took out $50 plus $20.

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I played Cash 3 Georgia lottery and I won but my funds were returned and I wasn't paid my winnings. My transaction stated it was processed but Tech Support and customer service gave me an explanation saying that even though I played before the cut off time if it's past a certain amount of seconds, the transaction will not process. I've since played cash 3 online a few times and I've had numbers process past the time of my previous transaction. My transaction was Dec ******* and it hasn't been resolved. I believe it's unfair to not pay winnings when it clearly shows I played before the cut off time I also have screenshot stating it was a technical issue but I'm not sure what that means for me since it was on Ga Lottery and not me.

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To: GaLottery When I purchased my lottery tickets today, I encountered a problem where the cashier scanned my slips incorrectly. I purchase multidraws for both Power ball and Mega millions. I presented the slips to the cashier and she made an error and scanned the Power ball slip twice. And did not scan the Mega millions slip. She informed me that she could not undo the ******** primary numbers are the same for both games with one quick pick on each draw. The result is having the same number for power ball twice for 26 weeks. I was advised by the GaLottery *** to submit this information with copies of the slips and tickets for resolution. The copy of the slips and printed tickets are attached. Thanks for your assistance with correcting this error.*** ******** H ************ C ************ ********************** Store information: *************************** Exxon Food Mart ************ - Leela

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/05/2025 I cashed my account out and selected the funds be sent via check. I was aware it could take up to 7 weeks after 7 weeks I called for a update because I haven't received anything and was told it could take 8 to 10 weeks still didn't receive or hear anything so I called again after 10 weeks now "it should be soon" is what I was told. I WANT MY MONEY because I need it. I know it should be a better system in place from a billion dollar corporation than this. Waiting over 2 months for the amount I'm waiting for is ridiculous I'm sure they understand time sensitivity when terminal's are down and the urgency to get them restored so they reduce as much loss as possible, I want that same consideration when it comes to me receiving my money I didn't have to wait and jump through hoops to spend my money it shouldn't be this hard to receive when I win.

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/03/2025 I purchased an entire roll of lottery tickets and it only paid back ********************************************************* this is not normal. I still have all 10 tickets from the point of sale at quick trip on ashford dunwoody.

    Georgia Lottery Corporation is NOT a BBB Accredited Business.

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