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Business Profile

Storage Units

Storage Post Self Storage

Headquarters

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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Storage Post Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Storage Post Self Storage has 35 locations, listed below.

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon going to storage to check on my property, I noticed that several of my bags of clothes were missing. 'When I informed staff, they told me to take pictures, upon returning back to my unit, my personal belongings were on the floor by the elevator, which indicated someone was just in my unit. I then bump into 3 homeless individuals standing by another unit. This individual was actually wearing my clothes I informed the staff, and all I was told was to file a police report. I was never given the proper documents. I informed the staff that my items were being stolen and moved to another unit in the basement as we spoke. staff refuse to *********, until investigation giving them the opportunity to move all my stuff out of the facility. They climbed into my unit from the top. I have pictures. they stole over 30 pairs of sneakers, several coats and clothes

      Business Response

      Date: 03/23/2023

      We will review the issue and contact you with information to resolve your complaint.  If you need to contact us, please call ************.  Thank you.

    • Initial Complaint

      Date:02/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been with this company for over 3 years, and my valuable items were stolen from me. I am in disbelief on how the customer service/ manager was unprofessional, and rude. *********, did not show compassion for my storage being broken. Knowingly, he is always present upon my arrivals. However, this happened in a time span of 6 days total. I've had sentimental items that were taken, merchandise , along with my identity. There are 24 hour security cameras. This matter was filed as a police report.

      Business Response

      Date: 02/16/2023

      We are very sorry for your loss. We will investigate your complaint and work toward an amicable resolution. 

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The facility is very dishonest. I signed an agreement with them to remove my stuff by today. They did not put in writing that it had to be removed by 6 pm. They charged me for a full month and didnt even give me the full thirty days. Then they said theyd give me another day. But they cheated me of a few hours because they said it had to be removed by 6pm. I also requested more time because it was not enough time to remove my stuff. They would not give me more time. I spoke to the ceo ***** and he would not work anything out with me. In the past, a corporate guy ***************** was helpful. But he stopped replying to my emails. I can not remove everything by today and now theyre going to take all my property.

      Business Response

      Date: 12/13/2022

      Sorry for any inconvenience.  I believe we have resolved your issues.  If there are any other concerns please contact us.  Thank you and we appreciate your business.

    Storage Post Self Storage is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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