Complaints

This profile includes complaints for Storage Post Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Storage Post Self Storage has 35 locations, listed below.

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  Storage Post Self Storage

  3050 Peachtree Rd NW Ste 300 Atlanta, GA 30305-2296

  
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  Storage Post

  280 Broadway Huntington Station, NY 11746-1403

  
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  Storage Post

  131 Saw Mill River Rd Yonkers, NY 10701-6608

  
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  Storage Post

  2 Dunnigan Dr Suffern, NY 10901-4101

  
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  Storage Post

  250 Maple Ave Rockville Centre, NY 11570-4315

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My storage unit was sold after management agreed to hold it the 12th, as I was rushed there from a medical emergency. I was paying rent there two years. My vital information social security number banking information and federal documents are being used fraudulently, was being brought to my attention recently. The corruption with staff is a gross injustice. I was told they would sell my possessions back to me for 1000., dollars and they would deliver to me. I have text from staff and voice mails saved. It is most disturbing how I have been violated on many levels has affected my mental health that has never been in question. I'm devastated at the loss of all . my valuable possessions I can't replace. My medical equipment has been stolen a unit costing ten thousand dollars, I can't get returned. The entire staff needs to be removed and charged there are numerous after hour unlawful activities going on. My entire life's work is gone, I want swift justice. I'm devastated and sick. I need to stop the fraudulent crimes against me. The workers are big crooks. ************, is the main player and needs to be seized with entourage. I'm sorting legal counsel as well. They have no legal rights here. The entire company needs to be closed due to unlawful business practices and ***** crimes. Please investigate and uncover their wrongdoings along with sweeping entire staff, I'm sixty two and basically healthy this has created an unforseen condition, I don't want to break down and die! I was robbed of my life's work after being productive. They should not be allowed to operate in business. I am very affected by the identity crimes against me, they are using my banking information ? didn't get my important paper work returned. Please act on all parties now to spare any other person the devastation I am trying to contain. It's taking its toll on my ability to function correctly. Please give this immediate attention.

  

  Business Response

  Date: 07/17/2025

  We have been working to resolve this complaint, we will reach out to you again to discuss a mutually beneficial resolution.  If you need to speak to us, please call ************

  Thank you!

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the above conclusion to the police investigation.  One of their employees entered my unit without authorization and discarded my things.  All of the scuba items were 1 month to only 5 months old.  I consider all my items NEW.  Plz contact me ************.  Your response said that you have tried contacting me but I have no voice mails from you.  *****. Later on 6/10 the Pelham Manor police (Det ******** called to tell me that he saw the camera footage from 6/2/25 and my things were removed by an employee and put in dumpster. I filled out the affidavit packet emailed to me and sent it to ***** certified and the tracking shows he received it on 6/17 and still have not heard from him. I have also sent 2 complaints via the Storage Post corp office portal on line and no one has emailed or called me. I had some rather expensive items in that unit that I am looking to be compensated for.

  

  Business Response

  Date: 06/24/2025

  Our goal is to provide excellence in your experience with Storage Post Self Storage.  We will contact you to provide an amicable solution to your issue.  Someone from our company has already attempted to reach you and we will continue.  If you need to contact us please call ************.  

  

  Business Response

  Date: 07/07/2025

  Thank you for reaching out.  We have been in touch with you and we are working diligently toward an amicable resolution to your issue.  We appreciate your patience.  If you need us immediately, please call ************.

• Initial Complaint

  Date:05/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6, 7th and again on May 8th 2025 I was locked out of my ******* result of this, I've had to pay workers extra to redo the job and loss of revenue.unit 7334 rats are in units destroying products, im only offered to moved the unit and not reimbursement from insurance. seeking loss of revenue and excess expenses $1,000 Spoke with ********* and was offered no help at all.Can provid any further information needed. Truly hoping to resolve on this level.

  

  Business Response

  Date: 05/29/2025

  ******, thanks for reaching out with your concerns. Our goal is to provide excellence in your storage experience. Our district manager will reach out to work toward an amicable resolution for your needs. If you wish to contact us please call ************. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Storage Post in *********** charged my card without my permission for fees that I didn't authorize. I gave them permission to charge the amount that was due for the month and that was it. They tacked on 45$ in fees. I told them that I can't afford the fees now and I need the credit card to pay my other bills. Now they said that if I reverse it and pay in a few days they will charge me another $30 in fees. That storage company is so difficult. I was there for many years. They don't exterminate and they constantly have mice problems. MY insurance for the storage unit doesn't even cover mice problems.

  

  Business Response

  Date: 06/16/2025

  Thank your reaching out with your concerns. We will research your request and respond with an amicable solution. If you need to reach us please call ************. Our goal is to provide excellence with your experience with Storage Post Self Storage. 

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6th 2025, approximately 8:30 pm, my staff arrive at the storage facility ******************************** to retrieve products for a rental that was booked. Unit was paid was should've been accessible however we **** over $800 revenue that night. After calling endless to gained access, we retried to gain access again 2/7/2025 to my surprise unit was still locked. we loss a sale of $300. My self and staff tried to reach manager for nearly a month to resolve this issue and during the wait the unit was accumulating lates fees (I refused to pay when I loss revenue) til this very day, I have yet to speak to a general manager in regards to that claims, however the store manager offered me 50%. 50% of $199 when we loss $1,100 in revenue? no fair however I didn't want to stress the issue. Fast forward to May 7th again my staff attempted to gained access for an event and the unit was LOCKED. I then went myself after calling and speaking to manager to my surprised LOCKED still. the store manager admitted it was a mistake they exactly unlocked the wrong item (this is on video) so as business owner I should continue to lose revenue because of the faults of STORAGE POST? absolutely not? I want a full refund of loss revenue within 30 days of this filing> Thank you My unit is up to date and paid off. IF ANY PICTURES OR VIDEO ARE NEEDED FOR PROFF I WILL PROVIDE UPON REQUEST

  

  Business Response

  Date: 05/09/2025

  ******, thank you for submitting your concerns.  If we have not already reached you, we will contact you to discuss an amicable solution.  We appreciate your business wish to provide an exceptional experience with Storage Post Self Storage.  If you would like to contact us immediately please call ************.  Thank you

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/31/24 i was looking to rent a storage unit called storage post and they told me they had limited inventory and what they have for me to lock it down I have to put a deposit and it a no obligation if I don't want it they always cancel it. They sent me and email for the lease I never signed it. Because I had changed my mind two months later I get a bill from storage post for unit I never signed the leased for. Called to canceled and ask for refund they told me because I put down a deposit with all of my information they never canceled the unit. And they have the right to not refund me because they kept storage of market. When I never signed no lease.

  

  Business Response

  Date: 01/08/2025

  We will review your concern and reach out to you with an amicable solution.  If you need immediate help please reach out to us at ************.  We appreciate your business.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON Monday September 2 was the last day I saw all my items in the storage, that was the day I brought back all my equipment at 9am. Then on Sunday September 8, I came back to the storage around 10:30pm to drop some items. When I opened the storage, that's when I look inside and realized that half of my equipment was missing. That same day I put a police report. Police report number: ************. The storage company is aware and they have a police report number, but they don't want to process the claim because they want a paper report. I went to *********************************************************** that they don't give it out that all they need is the police report and they can start the claim. The ******************** to file a compliant with BBB. The storage company has the evidences of the people who stolen the items. They just don't want to start the claim because they want a police paper report and i explain to them that I am not able to get the report, I am only can provider the number .The worth of the total amount of items that was stolen was ******. The claim was posted on 9/8/24.

  

  Business Response

  Date: 01/07/2025

  Thank you for reaching out.  We are in the process of reviewing your concerns and will reach out to you with in 48hrs.  If you need to reach us, please call ************.  Thank you

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22646712
  
  I am rejecting their response.  I was told by the regional manager yesterday that ****** with the claims department would call me to discuss further within 24 hours. Their customer service is terrible.
  I have yet to receive a call,  but another offer letter for $500 to clean the damaged furniture I was told to leave in the storage unit 7 weeks ago and to my knowledge was disgarded!! I cant clean what I dont have. This is so frustrating. 
  

  Looking back at the pictures I took while in the storage unit,  there was some sort of substance on the floor /ceiling of the facility. The damaged furniture was in the back of the unit near the substance on floor. There is probably a leak or damaged pipe that could caused the water damage , ie the mold. I have asked many people if they have ever seen such damage and not one person has said yes. Especially in a climate controlled environment. 

  I feel like my loss is being disregarded and would appreciate this matter being taken seriously by the company. 

  Sincerely,
  
  Jade Nightstar

  

  Business Response

  Date: 12/09/2024

  We are reviewing your issues and will reach out to you to discuss an amicable solution.  If you need us please call ************.  Thank you

  

  Business Response

  Date: 01/07/2025

  Jade, we will have a manager reach out to you.  I have reviewed internal communications from 12/16 with a resolution much higher than $500.  Not sure where the communication breakdown occurred, but we are working with you toward a more amicable solution to your needs.  Thank you for your patience.  Your will here from us shortly.

• Initial Complaint

  Date:12/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024 I contracted with Storage Post for a storage unit. Unit number 1310 the contract was for $167 a month, by September that rate had already gone up. I was billed $187. I hadn't been at this location for a year, not even 6 months when the increase happened. Im disappointed I've been miss lead, with such rapid increases I'm apprehensive about my future with this company. At this rate there's no telling what I'll be paying in the next few. Hopefully we can resolve this issue & the abrupt increases, and continue working together successfully. Feel free to contact me at ************ or ************. Thank you for your time on this matter.

  

  Business Response

  Date: 12/05/2024

  We are reviewing you issue and we will reach out to work toward an amicable solution.  If you need to contact us, please call ************.  Thank you and we appreciate your business.