Complaints

This profile includes complaints for Stonemark Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stonemark Management, LLC

  400 Interstate North Pkwy SE STE 1100 Atlanta, GA 30339-5054

  
• 

  Stonemark Management, LLC

  1300 Parkwood Cir SE Ste 400 Atlanta, GA 30339-2143

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am lodging a formal complaint regarding the deplorable living conditions at Prosper Fairways Apartments in ********, **. The apartment suffers from rampant black mold infestation, visible on the ceilings, posing serious health risks including respiratory issues and allergies, that I am currently suffering from. Water leaks are a constant problem, with water seeping through floors, damaging personal property, and creating an environment conducive to mold growth. Concerns about structural integrity due to these leaks are also pressing.Furthermore, I suspect unauthorized individuals are squatting in nearby vacant units, compromising safety and security within the building.The laundry facilities, listed as amenities, have been non-functional for an extended period, denying residents basic services promised in our rental agreement.Additionally, mushrooms have been observed growing on the ceiling, a clear sign of moisture issues that could pose health risks due to potential toxicity.Despite previous notifications, these issues remain unresolved, severely impacting my health and quality of life. I urgently request immediate adequate action to rectify these conditions and restore habitability to the property or a refund for the MONTHS I have been living with these issues.

  

  Business Response

  Date: 06/24/2024

  The Resident's apartment was inspected on Thursday, June 20th and repairs were started immediately. 

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21874865
  
  I am rejecting this response because:

  Although maintenance stopped the water from seeping through the floors and sent SteamPro to dry the carpet. It looks like they just plastered and painted over the mold. It looks very unprofessional and poorly done. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/02/2024

  ***************** is scheduled to move out on 7/15/24. 

  Customer Answer

  Date: 07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Due to my conversation with the Training Manager ***************************, StoneMark/Prosper Fairways has agree to let me out of my lease without penalty or any further payments. I will evacuate the premises on or before July 15, 2024. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is specifically for The ******* at ************** in ***********, **. They advertise this place as a luxury place to live yet there is absolutely nothing luxurious about it! I have several maintenance work orders that have not been addressed since move in back in March, 2024. These work orders include drain leaks, broken toilet issues, broken kitchen cabinets and a work order for non working A/C. In addition to all of this, the amenities that I'm sure are included in my almost $2000 a month rent fee aren't usable and have not been usable for months which includes the swimming pool and the fitness center. Management is the worst at this location as well as the maintenance staff! This place has been nothing but stressful these last few months of living there.

  

  Business Response

  Date: 06/13/2024

  Our records show that this issue has been resolved. Please contact Regional Vice ********** ************************* at ********************* should you need further assistance. 

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maybe they don't care. ?? Maintenance issues: There is little to no communication when dealing with maintenance issues. Maintenance requests are submitted and after weeks, and in some instances, months will go by and nothing is done until a second or 3rd request is submitted and an email sent to the property manager. Then they may address the issue or they may just ignore the email. Several times the maintenance request is closed out as completed when the maintenance hasn't been done/completed. Example: It took months to get our malfunctioning dishwasher that was flooding the floor looked at after several requests and emails to manager. They brought a new one (cheapest one you can buy) over a two weeks ago, plugged it in, drain connected, water connected. They said they would come back to mount it so that it could be used. Two weeks later and it still isn't mounted, the drain line leaked and the dishwasher worked once then just stopped functioning. On top of that, they closed the maintenance request out as completed. This is unacceptable considering the amount of rent that we pay. The manager has been informed through email and new maintenance requests have been submitted and ignored. This service request has now been canceled by property management with no repair being done and i have had to open a new request.

  

  Business Response

  Date: 06/13/2024

  Our records show that these issues have been resolved. Please contact Regional Vice ********** ************************** at ********************* should you need further assistance. 

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21784635
  
  I am rejecting this response because: Clearly your records showing that this issue has been resolved is wrong, or someone is being dishonest with you. (See attachment)
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 06/18/2024

  We would like to schedule a meeting to review the unresolved issues. Please contact *************************** at ***********************.

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, 2024, My son ************************* drove me to Legacy at ******************** to get information on a one bedroom apartment. I spoke with **** while she showed me a unit. I asked questions and was told that the app was $50 and the admin was $75. If I was denied that I would be refunded my admin fee. I did the application online but the total showed $225, before I paid I called **** and she stated that I wouldn't be charged all of the $225 so my son proceeded to pay. The application stayed in progress well over 10 days because they were shifting me from one agent to another and becoming rude and aggressive. I'm requesting my refund due to the lack of inappropriate behavior, unnecessary rudeness and unprofessional and lies.

  

  Business Response

  Date: 06/05/2024

  While we are sorry to hear of the customer's experience, our application and online application portal all clearly state our fees. Application and Administration fees are fees and not refundable. We do require income and rental verification is provided in a timely manner in order to complete the application process. These documents were not provided which caused the delay in processing the application. 

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********???? ****** the manager has created a very unorganized and hectic environment and the copper creek apts. I lived there for over a month and -never received my mail box key - dealt with damages in the apartment that were caused before move in - never took it upon her self to control other residents within apartment when they were being loud after noise ordinance.To top it all off, she allowed us to leave without penalty (which I have in an email) yet I still have charges. This is by far the worst apartment experience I have experienced.

  

  Business Response

  Date: 05/10/2024

  We apologize that the experience at ************ did not meet their needs. Our records show that we did in fact allow the customer out of the lease without penalty and the Final Account Statement reflects that there a refund in process of $300 and no balance is due.  

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21673213
  
  I am rejecting this response because: 

  
  Because they also did not return pet deposit. In total we should receive the $300 + $500 = $800

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/16/2024

  According to the lease agreement, there is a $250 pet deposit. That will also be refunded as there were no damages to the unit. 

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21673213
  
  I am rejecting this response because: I am requesting a full refund of $500 for both cats due to a miscommunication by the landlord regarding the what the amount was for. The landlord was not clear about what the fee covered, and I believe I am entitled to a full refund. Please review the photos and process the refund at your earliest convenience. Thank you. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/17/2024

  Refunds will be made on deposits and not fees and in accordance with the signed lease. There was a $250 pet fee and a $250 deposit on the lease. 

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21673213
  
  I am rejecting this response because: there were two pets. The total charge was for a deposit not as a fee. I expect the entire $500 based on the fact that the landlord did not specify what these charges are for. Please review the photos. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/20/2024

  As indicated in the signed lease agreement and the photo of the email inserted, Copper Creek charges $500 per pet of which $250 is refundable. The refundable $250 pet deposit will be refunded as shared in previous response. We will not be refunding the non-refundable pet fee of $250.

  Customer Answer

  Date: 05/20/2024

   
  Complaint: 21673213
  
  I am rejecting this response because: As shown in the attached photos, the landlord did not indicate what the specific charge was for. Despite multiple requests for clarification. 

  
  I expect a refund of $500 in addition to the previously agreed $300, totaling $800. I will continue to dispute these charges until this requirement is met. If necessary, I am prepared to take further action to resolve this matter.

  Additionally, I strongly recommend that this company train their employees better to ensure transparency and proper communication with tenants regarding charges and to avoid situations like this from happening again. I have had multiple apartments with different property groups in my lifetime, including ****** Property Group, *********************** Group, and countless others. I have never experienced such bad service from the front office management.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have always had issues with maintenance while living at prosper Fairways. With most of our requests being ignored then marked finished even if they never came by. Two months ago our air conditioner stopped working. After calling the office for two weeks someone finally came out to look at it. Six weeks later we still have no air conditioner and every time we call the office they give us a new excuse or answer. I tried to call Stonemark directly to talk to them about our residential office members and the lack of help but was told they no longer owned our building. However they do own our apartment buildings still according to their and our apartment website. Its been a nightmare and now I have to look into moving at 35 weeks pregnant.

  

  Business Response

  Date: 04/29/2024

  This name is not in our system, there is no address listed and the phone number listed goes directly to voicemail. Please provide unit number for us to assist. 

  Customer Answer

  Date: 04/30/2024

  We have been in correspondence with the office manager to fix the ** problem. They did send a third party vendor out to look at it but until they approve the fix we still have no **. The third party vendor said he could fix it today but the until the invoice was approved by the apartment company we would be without **. For this reason I would like to keep the complaint open until there is an actual fix to the issue. Thanks

  

  Business Response

  Date: 05/10/2024

  Our records show that a new unit was installed earlier this week and that the air conditioning is in good working order. 

• Initial Complaint

  Date:03/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 5, 2024 11:34am is when I started having issues with this apartment complex. **************** is a rental property. 1bd/1ba. Pricing of rent $890.00. I have been contacting the leasing office and placing maintenance request for heat and hot water. The ******************** from my request was tended to on January 12, 2024. The issue was resolved until February 5, 2024 I started back having the same maintenance issues. I called the leasing office and placed a maintenance request once again. I also noticed the water tank was leaking. I was told that it would be replaced. Im not sure if it was replaced. Ever since February 5, *********************************************************** my residence. Im and independent mother with an 8 year old daughter and currently 25 weeks pregnant. My living conditions are not what they should be. The leasing team or maintenance are not taking my issue serious enough for me and my kids well being. The weather outside has still been chilly so with no heat we are sleeping in a cold environment. As I keep bringing up the matter to the leasing team, they encouraged me to break my lease instead of fixing the issue. I pay $890 for a 1bd/1ba with no working utilities. I still have to pay full price for everything which is unfair. My lease will be finished October 2024. Also paying rent online has a added fee of $27.00. To be excluded from paying extra fees, have the chose to use a money order and take it to the leasing office. The management team is now saying they will charge me an extra $25 for using money orders to pay rent. Inside my lease theres isnt nothing related to extra fees for paying rent. When I signed my lease it states only to pay $890. Why do I have to pay extra fees for paying rent? Wheres the convenience as a paying tenant? What are the extra fees for and where are they going? Why have I been living without heat and hot water for almost 4months with kids and no way to take bathes correctly?

  

  Business Response

  Date: 04/19/2024

  We are sorry to hear of your dissatisfaction. Our records show that all repairs other than AC have been addressed with a plan to have that taken care of before AC season. Please contact ******************** if you have any other concerns that we can help with. 

  Customer Answer

  Date: 04/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2022, under a different management company, my dishwasher broke. The manager came in accused me of not knowing how to load the dishwasher and refused to fix it. There were no dishes in the dishwasher, it wasn't even running, it was smoking. The SAME manager, now working from stonemark, will not replace my dishwasher, even though my lease with stonemark, and the increase in my rent guarantee it.( I have a recorded conversation from the assistant manager from last June when I resigned my lease that it would be replaced. I keep making service order requests and the manager keeps canceling them.In Nov 22 sewage backed up from the outside into my daughter's room 2 times to the attune of about 4 inches. It warped all the doors in there and ************* them with f**** that industrial cleaner can't get off. She hasn't been able to close her doors for 2 years, they were to be replaced under the prior management, with the current manager, who keeps deleting THAT service req also- bear in mind she left that f**** in a minor child's room for 44 days bc she doesn't like me. However, on the same recorded conversation regarding the dishwasher last June when I resigned my lease I was told they would be replaced. For 11 days this month we have not had hot water.The maintenance guy couldn't fix anything if he had a PHD in plumbing, but that is not my responsibility. I am FORCIBLY being charged 30$ a month for a registered, medically prescribed service animal. I have traumatic brain injury and gran maul seizures that undo stress makes worse. I want me legal rights under the *** acknowledged and my fee for my dog refunded and removed. Also I want my maintenance issues fixed. It is not my place as a tenant to make sure "management" "likes" me. They REFUSE to give anyone above them phone numbers and if youcall stonemark or email them those efforts go unanswered also.

  

  Business Response

  Date: 04/03/2024

  Records, including photographs, show that the resident was using the new dishwasher to clean mop heads. The strings from the mop got caught in the unit and ultimately broke the dishwasher. A new dishwasher has been ordered, however the resident will be responsible for the cost of replacement.  

  We show the resident to have 2 dogs and a cat. There is no charge for the service animal. The other two pets are charge eligible. 

  There was a leak in the apartment to which we promptly responded, replacing carpet and repairing a door. 

  The hot water element was replaced and we show that the hot water is flowing appropriately. 

  We encourage the resident to speak to *************************, Community Manger, to discuss any issues that she believes are unresolved.  She is anticipating the call. 

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21466927
  
  I am rejecting this response because: I HAVE NEVER IN MY LIFE PUT MOPHEADS IN A DISHWASHER. YOUR MANAGER IS A LIAR. I WILL NOT BE PAYING FOR ANY APPLIANCE. I HAVE PROOF MY APARTMENT SAT FOR 44 DAYS WITH BACKED UP F**** AND NOT ONE DOOR HAS BEEN REPLACED. YES THE HOT WATER HEATER IS WORKING BUT IT TOOK 4 SERVICE REQUESTS WITH A TOTAL OF 11 DAYS WITHOUT HOT WATER. I HAVE NEVER WASHED ANYTHING IN A DISHWASHER THAT WAS NOT A DISH. I WILL NOT BE REPAYING ANYTHING THAT ISNT MY RENT.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 04/11/2024

  We have photographic evidence of the mops in your dishwasher. However, as an act of customer service we are agreeing to waive the charge of the appliance. All other service requests show as closed. Please refer to the Community Manager for any future needs.

• Initial Complaint

  Date:02/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, I hope this msg finds the right person and I hope you are doing well. My name is ********************, I am a former tenant at *******************, I lived in unit 198. I am still awaiting my deposit of $669 from when I moved in. I moved out in October of 2023 and I have been getting different responses and the run around from everyone in office. Everytime someone talk to me, they say theyll get back to me and obviously never does cause here I am almost 6 months later still begging for my money back. I have all documents needed for verification, also I have recordings of every conversation had in regards to living here including every conversation about my deposit. Im hoping whomever reading this can please help me get my money back, please reach out at your earliest convenience.******************** **********

  

  Business Response

  Date: 03/01/2024

  Check # **** was issued on 10/26/23 for $424.00.  As of 2/23/24, it has not cleared the bank, therefore we have placed a stop payment on the check. Please send mailing address to ********************** and we will reissue.
  

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21332679
  
  I am rejecting this response because: I moved out a terrible apartment at Legacy of ********* 6 months ago and this company still refuses to send my deposit back with no valid excuse, I left the apartment in pristine condition and got approval of everything being in good condition, every time I call they say they dont know why I havent received my money. I never had an issue with paying rent or damages yet these people refuse to give me my deposit. I keep getting the run around. When I lived at Legacy of ********* my roof caved in twice, there were always water leaks and pipes bursting, tons of roaches and the surrounding areas were very dirty; maintenance never cleaned the property just disgusting and discrepancies on the leasing office part. I just want to move on amicably and get my REFUNDABLE DEPOSIT. This company is beyond unprofessional and sad. Ive spoken to *******, *****, *******, ****** and I keep trying to contact the new leasing manager ***** (if thats the right name) (cause this company switch staff every 3-6 months you never talk to the same person) and I cant get in contact with her or anyone from corporate. Its quite sad how these companies will steal from people who are just trying to make ends meet. Disgusting company wouldnt recommend them to anyone ever
  
  Sincerely,
  
  ********************

  

  Business Response

  Date: 05/17/2024

  Check # **** for $ ****** was issued to ******************** on 10/26, which was voided, and stop payment was issued on 2/23/24 after the customer alerted us that it was not received.  Check # **** was reissued on 2/29/24 to her for $ ******. Check # **** cleared the bank on 4/26/24. The account is now closed.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former tenant from one of their properties. The *********************, in ****** **. I have had many issues while living at the property from rats to roaches and even having some of my things destroyed by rats while at this property. My current issue is. Several months before I moved. There was a water leak in the unit somewhere (that was the second one I dealt with there).The first leak I was refunded the difference for what I normally paid for my water bill. Well this time, it has been many months since I have submitted the bills to the manager via email for that property and I am getting the run around from their upper management about receiving my money back. That manager stated they have sent the bills to upper management. They have proof of the before and after bills .yet, I have yet to receive a refund. I paid all my rent on time so why is it taking so long to send back my money for something that is no fault of mine. This company is very shady and so is the upper management. Again, I had so many issues when I lived there, with even having to remain in the apartment for almost 2 weeks during the summer with no air conditioning at a time when the temperature was in the 90's and the inside temp was over 100 degrees. I had to get a hotel for several days because of that particular issue. And was never refunded for my damages to my property because of the rats (I have proof of that). They don't care about their tenants and it shows.

  

  Business Response

  Date: 02/09/2024

  A water credit was issued on 4/25/23 for $73.73 for the leak that she referenced.  The resident submitted a record of the water ledger to the CM once again in October 2023 and January 2024 that reflected very minimal increases to the account and no leaks were found in the actual unit.  We could find nothing to refund as there was minimal water billing changes from September to October ($5 +-) and then the next bill that was submitted was a final bill for January 9th which was for the same amount of money as the October bill ($36+-).
  
  

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21193166
  
  I am rejecting this response because: Their information about the previous bills earlier in the year is correct. However, when the technician came out to check the line in October he stated there was a slow leak somewhere and that another representative had to come out to do a more in depth search because he did not have the correct equipment to do so. He stated by looking a the premises that the leak with likely slow because of my previous experience with the same issue. While living at the premises I inquired several times with management when that would be done and no one ever came to follow up with that. Yes, this company would think that what I am owed is very minimal because they have no integrity as shown in the other complaints. However, my bill going from a $20-$22 bill to a over $30-$43 bill is nothing to them and they don't think I am owed the "minimal amount" because they make billions of dollars off the backs of their customers. In September 2023 my bill was $31.70, October $36.70, November $40.83, December $40.83, and my last bill for January 2024 was $36.82. So how would it go from being about $20-$22 to those amounts if there was not a slow leak? Again, the (what you call minimal) is my still needing my money back no matter how small of an amount you think it is. I don't have the capital that you do and still deserve that minimal amount. Especially after dealing with many other issues I had to endure there with rats, roaches and etc. It is the principal of the whole issue it may be about $100.00 at most but I need my money. 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 02/12/2024

  In reviewing the account further, It appears there was an error on the final account statement. **************** gave notice to vacate on 11/14/23 for the lease end date of 01/19/24. Keys were submitted on 1/6/24, but rent was not billed 01/6/24-01/19/24. This leaves a balance due to the community of $713.34. As stated, this was an error on our part and as such we are willing to consider the account satisfied. We can reopen the account and true up these fees, if the customer prefers, but that will leave them with a balance due to the community.   

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21193166
  
  I am rejecting this response because: There was no error on your part. I was advised that I was able to move at that time due to the many issues that I had in the unit. It is very convenient that now you are bringing this matter up. However, I have an email proving that it was approved for me to move out at that date and I would not be charged anything additional, but for the time I stayed in the Unit in January. Again, integrity goes a long way. And by the way this business treats their customers and how it is very apparent the greed they have; they likely will not last long. So if it is that important for you to not give me what is owed to me. Just keep the money and we can call it even. I look forward to letting people know how you operate as a business. Word of mouth goes a long way. I am done with this matter and this business. 

  
  Sincerely,
  
  *********************************