Reviews

Review Details

• Review fromLeeHanna M

  Date: 09/19/2022

  1 star
  Easy to apply for. But the customer service is awful. I had to constantly call to get updates. Near the end, I called their HQ and they told me my leasing agent was out of the office that day. As they attempted to work on my issue, she "miraculously" showed up and said she'd work on my case and get back with me...no callback hours later and she never answered my calls or emails. When I was at my wit's end and about to cancel, that same leasing agent placed me "on hold" but they didn't hit the hold button correctly. I continued to listen for 10 more minutes as she laughed with people, told someone she didn't have anything to tell me, and even asked someone in the room if they were hot or cold. I am so glad it didn't work out. Don't be fooled by them...RUN RUN RUN to ANY other company! Positive notes: I paid them $3500 before I even got a lease and the day I asked for a refund they refunded me $3350 within a couple of hours. Also, *************************** (portfolio manager) tried to help me numerous times attempting to get me my lease so I could move in. I would've loved to continue working with him. The rest of the company needs to learn from his customer service etiquette.

  ResiHome, LLC

  Date: 11/30/2022

  ********, thank you for bringing this matter to our attention. Input like yours is extremely valuable to ResiHome and helps us serve the entire community better. We apologize for the experience you have had. We want to assure you that these issues are not only uncharacteristic of ResiHome, but unacceptable as well. Wed love to get more details from you in order to provide a better experience for both you and future residents. Feel free to reach out to us at ********************************** We want to help.

• Review fromSarah I

  Date: 09/19/2022

  1 star
  Cute house, but the communication between their associates needs some major work. We have had no hot water since moving in (over 30 days) and have called/emailed the company several times with no outcome. ResiHome claims to send somebody out to hopefully resolve the issue, but then that maintenance person just never shows up or it ends up being someone new every time and they of course have no idea what is going on. Do not recommend. Were being forced to escalate this situation which was never our intentions.

  ResiHome, LLC

  Date: 11/30/2022

  Thank you for sharing your experience, *****. Your maintenance concerns have been addressed. We would appreciate the opportunity to improve your experience going forward. Should you want to discuss further, please reach out to your Assistant Portfolio Manager, Portfolio Manager or ********************************** Thank you again, *****.

• Review fromNina F

  Date: 09/17/2022

  1 star
  First off. I never give reviews. This is my second one EVER. it has to be pretty bad to make me provide a review. Horrible experience. No communication, response time is horrible once you pay the deposit. I have been moved in for 3 weeks and do not have access to my mail and cannot get a response from anyone. Neighbors have told me they experienced the same. Never again. Stay away.

  ResiHome, LLC

  Date: 01/09/2023

  ****, we understand how important communication is with our residents and apologize that you have not received proper communication. If you are still having problems that need to be addressed please email us at ********************************** We would love to improve your experience here at ResiHome! Thank you for being a valued resident.

• Review fromBerneita K.

  Date: 09/14/2022

  1 star
  I moved in this h*** hole in March. Even though we have paid on time each month my electricity has be disconnected 3 times. The city I live in has reported a water leak in the house 3 months straight. We are expected to pay our rent plus the overage of utilities. Now the city reported it not my family so how would I know. Resihomes have not tried to resolve the issue. Sending plumbers out that cant find anything. I have not paid this month not because I dont want to but Im paying almost $1000 in utilities. At this point I have to contact an attorney. The third party company ********** is a joke and so is the management. I really wouldnt advise my worst enemy on renting from this company . And now Im trying to pay my bill and they have locked me out the portal. Sounds like they trying not to let me pay. Im documenting it all

  ResiHome, LLC

  Date: 11/30/2022

  Thank you for your feedback, ********. Its very disheartening that your standards for ResiHome haven't been met. We will continue to work until they are. Your Assistant Portfolio Manager has been in contact with you to address and resolve these issues. If you would like to discuss further, please contact your Assistant Portfolio Manager, Portfolio Manager, or ********************************** We look forward to improving your expectations from here on out! Thank you again, ********.

• Review fromJatiera S

  Date: 09/12/2022

  1 star
  I have been moved into my new town home for about 3 months now. The main complaint is there is no physical leasing office. My go to leasing agent ************************* isnt helpful at all. If I have a question she takes forever to answer and is not attentive at all. I wouldnt recommend anyone staying here if you need help they are no where to be found. The only person that helps within a timely matter is ****** (I think thats her name). Also no one has gotten back to me about my parking passes that I never received. On top off all this the online fee to pay your rent is a scam. A whole $36 on top of rent just to pay rent.

  ResiHome, LLC

  Date: 11/30/2022

  Thank you for your feedback, *******. Input like yours is incredibly valuable to ResiHome and helps us serve the entire community better. We want to assure you that we  take effective communication very seriously and are constantly working to exceed our residents expectations. Your Portfolio Manager has reached out to you to address any concerns that you may have. If this isnt the case, please reach out to your Assistant Portfolio Manager, Portfolio Manager, or ********************************** We would appreciate the opportunity to work with you to improve your experience.

• Review fromAudrey C.

  Date: 09/07/2022

  1 star
  I think at this point it is safe to assume, that if you are a Black person, especially a Black woman, you are more likely to be mistreated in this company. And what is most striking, is that EVERY time I have to communicate w/the property managers, ironically, I get a Black female, so HOW the treatment is so bad, is beyond comprehension. The experience my daughter and I have had, ever since we ran into this company online, is beyond words. I'm exhausted, so I will just address the most recent UNFAIR & SPITEFUL issue.We were not provided a trash bin, after being promised for over a month, that we would be receiving one in 5-7 days, **** days, only to be finally told that, "The resident provide their own 32 gallon trash bin." Ok, I then went on the utility company's website and told them that we will NOT be getting a bin, we will continue to dispose of our trash for ourselves, so we DO NOT expect a bill for trash pick-up from our address.What do you know, here we are three months after being here, STILL being charged a trash pick-up fee on our bill each month. What we have been doing thus far, is to pay our bill and deduct the amount for the trash pick-up. Last month, Resihome credited the balance that was left showing on the account, so we decided to just do the same with our September bill, pay the bill, and deduct the amount for the trash pick-up. Well, this time because the balance for the trash pick-up was still showing on our account, they sent us a $100 late fee, on top of the trash pick-up fee.HOW can you be AUTOMATICALLY charging someone for a service you DO NOT provide, who DOES THAT???? It's not robots picking up the trash, so the pick-up crew KNOWS that they have NEVER stopped at our gate and do trash pick-up, so WHY is the property address even ON the trash pick-up list, when NO ONE has EVER ONCE picked up trash from our gate???? We shouldn't have to be skipping around a CHARGE that DOESN'T belong on our bill.

  ResiHome, LLC

  Date: 11/30/2022

  Thank you for your feedback, ******. ResiHome takes all comments into consideration because your satisfaction is our top priority. We want to assure you that ResiHome complies with Fair Housing Laws and we are constantly working towards building a better community. Your Portfolio Manager has been in contact with you to resolve these issues and trash fees have been permanently removed from your account. Should you want to discuss further, please reach out to your Assistant Portfolio Manager, Portfolio Manager, or ********************************** We look forward to improving your experience from here on out, ******.

• Review fromL. Samantha G

  Date: 09/05/2022

  1 star
  Unfortunately I am unable to leave a lower rating so I have to give the company a "1 star." I moved into my townhouse in October of 2021, however I've had so many issues since moving in. Although I've had issues, I've been nothing but a model & VERY patient tenant in regards to the many maintenance issues I've endured at my home. I have always paid my rent in full & on time, however my ********** are now being threatened with eviction due to maintenance/vendor fees that were added to my account unbeknownst to me. I currently have mold growing in my master bedroom wall that has not be dealt with. I've been inconvenienced many times, having to take off work to be home for someone to do repairs only for people to not show up or come unprepared, but I've never griped or complained. My closet rack completely fell down so I put in a maintenance ticket in addition to the other open tickets I had at the time. I was sent a generic notice stating someone would come by to inspect the the unit in which no one ever came. 2 months later, a rep called inquiring about the ticket in which I informed her no one ever came out to therefore she stated she was opening another ticket. 2 weeks later, someone showed up stating they were here to replace the closet rack. Upon repairing, the tech stated the rack was never secured to the studs in the wall, but ************* in the drywall, so it wasn't fit to hold anything. A week later I received an email stating that $309 would be added to my account for vendor fees. I reached out to the office several times requesting someone contact me being that I was never informed that any maintenance request would need to be paid by my but I've been ignored on several occasions but was sent a threatening letter stating that I either pay the fees or face eviction. Now I am locked out of the portal, being denied access to pay my current rent. Definitely not a company I would recommend being treated in a manner as such.

  ResiHome, LLC

  Date: 10/28/2022

  Thank you for your feedback ********. Its very disheartening that you experienced these issues. While you were a resident with us, we have addressed and resolved the above issues on multiple occasions. Regarding the closet repair, we installed anchors into the wall and reminded you to limit the weight on the rack. We no longer manage your home, so resolution is out of our hands, but we do hope that these issues are resolved quickly. To discuss further, please contact your new property management company.  Thank you!

• Review fromVernon W

  Date: 08/26/2022

  1 star
  So we moved into a Resihome,it has been the worst experience we have ever had,They said the house was move in ready,the hot water heater isn't working probably,the new tub first I get in it breaks,the exterior electric outlets,don't have covers on them ,they don't have mailbox keys,and the trash doesn't, pick up and when I bring up the issues with the property manager she acts like and even told us we are not a priority, by far the worst management company out there they just want your money that is it even upper management won't reach out to me upon request,I would encourage everyone to stay clear of Resihome

  ResiHome, LLC

  Date: 09/02/2022

  Thank you for your feedback ******. It is upsetting to hear that your move-in has fallen short of your standards. ResiHome wants you to know that addressing your concerns is always a priority for us. It is very unfortunate that you've been dealing with these issues and we want to assure you that better practices are always in the works on our end. ********************** has been in touch to resolve these issues. We would appreciate the opportunity to work with you to improve your experience. Please reach out to your Assistant Portfolio Manager, Portfolio Manager, or ********************************* should you have any additional concerns and we can work on better meeting your needs as a resident.

• Review fromChristina R

  Date: 08/16/2022

  1 star
  I was trying to relocate to a different state. I got the complete run around with this company. Their website is never working. I called the office 5 times in 2 days to see if it was resolved with no help. Everyone I talked to says " I will have to call you back in a few minutes" and then hangs up. I am a little scared this company may try to take my social security number and banking information and try to use it for something else besides what I wanted to do and that is MOVE. I can not delete my application because I do not want to deal with this company any longer. I hope someone can assist in getting my personal information deleted from their database.

  ResiHome, LLC

  Date: 09/02/2022

  Thank you for reaching out with your concerns, *********. Its upsetting to hear that you didnt feel like you were getting the answers you needed. Two members of our team have reached out to address your concerns with no response. I also see in your file there were multiple emails and calls exchanged previously. If youd like to reach out to ********************************** we can have someone get in touch with you to work through these problems.

• Review fromSheila P

  Date: 08/15/2022

  1 star
  My husband and I found Resihomes online. While they had a stress free and simple property viewing process, that's where it ends. I put in an application for a property as instructed and when we added my husband as a coapplicant the website kept failing, We spent days trying to get in co tact with our agent. Finally, the agent asked me to have my husband apply separately and she would merge the files. We picked a property & paid our fees only to be told that address was already rented. So we picked another property, was told to submit our *** forms, which we did, no response after numerous calls and emails. Finally they state they got the forms but the property was already rented. I am told the homes go fast, that is fine but the delay was the office not myself, fast forward, 6 rented properties later, we get an email that tells us we are approved for the first property we applied for, im confused, My husband and I head to the location to view it again. Surprise it has residents living there already. We still had no property, no completed application and no contact or support. Thank God for small blessings though, we found these complaints and will be going with another company.

  ResiHome, LLC

  Date: 10/28/2022

  Thank you for your feedback ******. Input like yours helps us to continuously improve our relationships with our prospective and current residents. ResiHome never likes to hear that applicants arent getting the answers they need. Our homes are reserved on a first come, first serve basis and its upsetting that you werent able to go with your first choice. If you were still interested in any of our hopes, we would appreciate the opportunity to improve your experience going forward. Please reach out to your agent or ********************************** so we can better assist you. Thank you again ******.