Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Evening,I did not leave home damaged, nor anything was left in home. I currently get Section 8 if home was left with balance I wouldn'thave been able to get another voucher nor been able to relocate with voucher also i will be sending over what was wrong with home reason ***************** allowed me to go month to month until i found another home. My lawyer also said he has not receiveda response i have been calling spoke with someone even offered to comeup with another other solution. I have no idea of what they gave sent you all but that home had sew problems and was coming onto the porch I told Resi Homes several time and have documentations the fence was falling apart all under ownernot resident. it was just me and my 11 year old daughter there no damages could have been done. I am not responsible for $990 as a balance as well as they kept my $1,450 deposit.

  Business Response

  Date: 07/29/2025

  Per our legal department we are to cease collection activities and cease all communication with tenant. 

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We submitted a work order on. 7/1 for a blown fuse in our breaker box after a thunder storm. I have contacted maintenance by phone multiple times and talked to the property manager. We do not have electricity in part of our home including our front door and garage and no one has any urgency to fix this problem. I was contacted one time by a maintenance manager who claimed an electrician was coming to my property on 7/10 or 7/11, they never showed up. Another issue is the fact that all of the garage door openers that are provided by the property open the incorrect garage. My opener opens the garage of unit 434 and my neighbor at 425 can use their opener for my garage. This is a huge safety concern and I have made the property manager aware without any response.

  Business Response

  Date: 07/16/2025

  We have reached out to Ms. **** **** and are working to resolve her concerns on the electrical panel and the outage of the fuse.   As of today, July 16, 2025 we have scheduled a new preferred vendor that will be out to the home.  We are working to resolve this matter as quickly as possible.  We have also reached out to the overhead door vendor that installed the garage opener and are waiting for a response to resolve the issue with the remote control.   We will work closely with Ms. **** **** until concerns have been resolved. 

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue with the upstairs AC has been ongoing since we moved in in 2024. On June 5th the air went out and someone came to fix it. On 06/24 I submitted another ticket because the air works up until about 12 noon to 6pm. Another tech came out when the air was functional and he said that there was nothing wrong with the unit. It went out again on 06/30 and the tech that came said that the issues lies with the unit. The one on 06/24 and 06/30 said that since its really hot outside, based on the unit, its not going to cool all the time. Now what AC unit doesnt cool for days on end during the summer? Im supposed to stay in 90degree heat all summer? I reached out to my property manager,*** ******* due to me having ** and can be in the hospital due to the heat. She apologized for my inconvenience, and never heard from her again. I have tried calling since 07/03 and have gotten no one. Voicemail is full, ticket submitted online is still pending all while Ive been living in 88 degree weather for a week while resi has still collected my rent. It funny how companies will haunt you for their payment but when it comes to doing their contractual obligations, I have to fight to get someone to listen to me. Someone finally called today 07/07 and I asked to not send the same service provider because they cannot fix the unit. I received an email that its the same company that said they cant do anything. Again, Ive called 5/6 times today and still cannot get anyone. If I end up in the hospital with a ** ******* the lawsuit I will rain down on this companys head. How is it ethical to have tenants BAKING for days on end in the summer? And even worse, I cannot get anyone on the phone or get anyone who has a solution rather than sending the same company who said theres nothing they can do and its the TYPE of unit.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The application/approval process was very fast. I read all of the terrible reviews on this company regarding filthy homes, up charging with no explanation, maintenance requests being ignored .. all of the things you do not want to read about a company youre about to give almost $7,000 to in order to move in. I voiced these concerns to my agent, ***** who promised me this is not how "HER" listings work, she assured me multiple times that my home was set for a deep clean. I voiced that I am NOT taking the property as is and am only signing the lease to secure the home and pay my fees. I was told i would get a call within a few days of signing my lease to schedule and fix these things:- Moldy grout in both bathrooms - Spider webs in vents/hanging from ceiling fans - stained AND tearing carpet - pool are has not been cleaned in months. the piles of dirt on the floor and piles of dirt sitting on top of the screen shows this area has been neglected.- HUGE spider webs in every corner of the screened pool area, it almost isnt walkable as you are walking into webs left and right.- The second i got my log in credentials for HVAC and Smart lock features i was notified via the app that my HVAC filter was bad and had to be replaced. In my lease I am paying for POOL MAINTNENCE ( So the pool being dirty should never even be a thing!)In my lease it says I am responsible to keep the lawns and outside of the house clean ( But resihome is trying to give it to me unkept)In my lease it says I am responsible for HVAC upkeep ( But resihome is moving me in with a bad filter so my humidity has been in the 70s *************** my lease it says we are in a humid climate and mold COULD POSSIBLY GROW - NOT that I will be moving into a home covered in mold already after paying 7k!No resolution to this will result in me suing Resihome for much more than i put down. VERY disappointed ( I have not moved a sock into this place yet, its paid for! With all of these issues being ignored)

  Business Response

  Date: 07/08/2025

  The tenant notified Resihome of issues found upon move in, and we are working closely with tenant to rectify them as quickly as possible.

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with ResiHome in June 2025 for a home in *******, trusting their online walkthrough since I live out of town. On move-in day (June 19), the home was uninhabitable: rodent droppings, wasp nests on doors and windows, broken door/window seals, water-damaged fixtures, a tub sealed shut with caulk, and general filth. I immediately contacted *** *******, ResiHomes Ops Manager, who acknowledged the condition and said the lease would be canceled and charges refunded.Since then, ResiHome has gone silent, dodging emails and refusing to confirm the refund. I removed utilities from my name to avoid paying for a home I never moved into. They now falsely imply Im a tenant and demand I authorize a property inspection, even though their own maintenance report proves someone already inspected and verified the issues. *** provided photos, documentation, and written proof of their original agreement.This is a clear case of breach of contract and bad faith. The property violated Georgia habitability laws. Im being stonewalled despite following all steps in good faith. I want the lease canceled and all charges refunded immediately.

  Business Response

  Date: 07/17/2025

  Our ******* is aware and in working with tenant on a resolution

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am frustrated and disappointed with the handling of my recent rental experience with ResiHome. I At the end of April 2025, I paid a holding fee of $500 for a property with the understanding it would be available for viewing on June 12. I received no communication from ResiHome confirming availability, despite multiple attempts to contact representative, ****. When I finally reached someone, I was told it was past my June 16 lease date and that I was no longer eligible for a refund.This situation is unacceptable. I fulfilled my obligations by paying the holding fee and waiting in good faith for the promised timeline. The failure to notify me that the property was available, combined with the complete lack of communication, directly led to the missed leasing ********* NOT rent from this company.

  Business Response

  Date: 07/17/2025

  We are so sorry that you experienced this as part of your leasing process with us.  Unfortunately, the real estate agent you were communicating with is no longer working with Resihome.  We believe that this contributed to the less than excellent experience you had.  We are investigating your claim and the deposit that you made and will work to get it refunded.  We apologize again for any inconvenience that this caused and hope that you will give us another opportunity if your housing needs ever require it.  
  
  
  
  

  Customer Answer

  Date: 07/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the action they plan to take is satisfactory if completed. 
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my home built by Resi home. I called them within a year because of my Air conditioner and heating system. They told me they fixed it and the problem still wasn't fixed. No air conditioning in bedrooms and heat during winter months. I have had 4 different guys come out and they told Resi home took short cuts to the ductwork. I have major health issues from the Military and ****. I have a head injury and seizures so I can't over heat it will trigger seizures. They seem to just want to make money

  Business Response

  Date: 06/30/2025

  Tenant and property address are not coming up in our system. 

  Customer Answer

  Date: 07/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company failed to keep rental property in good liveable ***************** overcharged for cleaning and painting services after move out in order to purchase services that would make the home "Show ready" according to information sent in itemized report. Company charged for wear and tear items illegally.

  Business Response

  Date: 06/24/2025

  As outlined in the lease and move-out packet, the home is expected to be returned in the same condition it was at move-in regarding tenant responsibilities, including cleanliness and maintaining the walls.
  The cleaning charge applied was for a more comprehensive service that included appliances and cabinets. Choosing this tier helped reduce the overall cost compared to charging separately for each item. This pricing structure is standard across our vendor services.
  We do not charge for normal wear and tear, such as light fading, minor scuffs, settling cracks, or drywall seams. However, excessive nail holes, wall stains, dirt buildup, and damage from removed hardware are not considered normal wear and tear. In this case, the wall condition required a full repaint to meet move-in ready standards.
  
  A detailed breakdown was provided privately, and were always happy to review and discuss any concerns directly.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today my family and I awoke to a house with no power at 86 degrees inside the home. I called Georgia power to report an outage, and was told my service was terminated. I have been a resident with **** since 5/2023, with this March 2025 being my second renewal. The electric was always added into the rental portal, so no resident had no access to ******* power for any service issues. However, this new lease states we need to transfer the electric within 72 hours of signing, which I did not know trying to read all 60 pages of the lease. ****** **** and *************** was paid through the **** portal with no problem. There was no contact with me, via email, regular mail, or by telephone making customers aware that their power was going to be terminated. Resi homes is a growing company with the means to make ALL tenants aware of changes in their rental collection process, this company failed me once again with their lack of communication and lack to help fix the issue until someone makes a public complaint. These rental companies have high paid lawyers to back them, writing lease agreements in non-lament terms to confuse tenants, and remove liability off themselves. Companies like this need to be commissioned by the states it services to ensure the integrity of the persons serve. **** continued taking my rental payments knowing my service was to be terminated, and not one property manager called. This company has a bad reputation, and I am understanding why. This is my second written complaint on BBB. My family do not receive food stamps, so to think my food will go bad with no reconciliation with this company is crazy. I have pictures and receipts from the food stores I purchased from over the last few days. This will be my last year with this company, if I could get out my lease now I WOULD!

  Business Response

  Date: 06/24/2025

  Per renewal lease that tenant signed, electric is to be put in residents name within 72 hours of lease effective date.  page 2 and page 6 and 7, #** Utilities

  Tenant must connect or transfer utilities not provided by Lessor, including but not limited to gas and 
  electric, into the name of Tenant within three (3) business days of the Effective Date. If Tenant does 
  not timely comply with the requirements of the preceding sentence, a twenty-five dollar ($25.00) 
  monthly administrative fee per utility due and payable as additional rent plus utility usage and 
  disconnect utility services. Lessor may, at Lessors option, pay utilities and demand reimbursement by 
  Tenant as a utility expense, to which Tenant assents.

   

   

  Tenant did not do this.  Copy of lease attached. 

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the market for a rental house and I found it on Zillow, I contacted the leasing agent and she told me that I needed to submit an application for everyone that was going to be living in the house at $55.00 Dollars per application, which we did, one application was denied at which point I was told that we needed to submit a new application minus the person that didn't qualify, we ended up paying for 6 applications at $55 each, once all the applications were approved I was told to pay a deposit of $510 Dollars & after the deposit was made I received an email telling me that I had 14 days to move in and pay the remaining balance of $3,700 Dollars but the manager never mentioned it to me after we had talked several times on phone, my rental home was not up to or ready for living conditions, dirty carpets, dirty windows,Etc. All & all I lost a total of $840 Dollars and was told that they were not going to refund me any of my money. After reading all the complaints of this leasing company I feel that they should not be doing business in ***** or any city for that matter.