ComplaintsforResiHome, LLC

• Initial Complaint

  04/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My power was disconnected at 1115 pm on a Friday night we have been without power for the last 22 hours.an email was sent out to give us the option to have utilities transferred into our name. It also stated that we have until April 30 to do so. Aes power and lights are closed for the weekend. So we reached out to our property manager he proceeded to tell us that the lights have been disconnected and there is nothing he can do. So we will have to spend a whole weekend in a house without any electricity. We pay rent and our utilities through them. They disconnected it but they can't reconnect it. My son is on a breathing treatment. This is so unprofessional to disconnect someone's light on a Friday night knowing they can't get them reconnected until Monday and then to tell them there is nothing you can do about it I'll have to wait until Monday.

  

  Business response

  04/17/2024

  It was listed clearly on the form when the tenant submitted it to put the utilities in their name. Tenant selected the date for the transfer to take place. ****** was responsible for making sure they activated the utilities in their name. 

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rented from resihome in ************* ******** from March 2023 to March 2024 Upon move out they are keeping my deposit and trying to charge me an additional 2300 dollars. 1800 something for painting interior walls. I have pictures when I moved in and out and there is no damage to the walls except for one area in the laundry room. They are also trying to charge 500 dollars for blinds. The cheap ******* blinds that are about 5 to 10 dollars a piece. And there are no more than 8 blinds in the home. I've sent multiple emails saying I don't agree with the charges and a certified letter. No response from them since March 28th.

  

  Business response

  04/18/2024

  ResiHome has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, made it a priority to work directly to resolve the matter. ResiHome responds here to the Better Business Bureau's request for information as a courtesy.      
  The local management team will contact you to discuss your account.
  ********************** prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  03/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They are claiming out all over $10,000 and back rent and Im not understanding how and what they are charging me for is wearing tail for the year that I live at the property

  

  Business response

  04/09/2024

  This resident skipped under eviction, and did not pay for the last two months of their stay. Additionally, the home was left in poor condition (above and beyond normal wear and tear) and the turn was quite expensive. Attached is the tenant damages list, the move out inspection and the **** letter. We are outside of the 30 day period for the resident to submit a dispute at this point (evidenced by the **** and balance notification email), and the resident did not submit any sort of dispute within the 30 day period

  Customer response

  04/09/2024

  I understand that we have to pay for damages but that is normal wear and tear over the year and months that I lived in the home and in the county you put everything on the street so I didnt have no way of getting the service done for disposal. Already had a problem with getting the trashcan. I do not think that me and my family did that much damage to where you guys are trying to charge us $11,000

  

  Business response

  04/11/2024

   the resident did not attempt to dispute any of the charges through the correct procedure. Further, having to repaint an entire house and replace carpet after just 1 year is not normal wear and tear. All of the other items the resident was charged for are things that the lease specifically points to as resident responsibility items. The resident is responsible for the damages they caused, as well as the unpaid rent. I can sympathize with the residents discontent given the amount owed, but the resident was simply billed for the rent they didnt pay and the cost of bringing the home back to the condition that they received possession of it in.

  Customer response

  04/11/2024

  I dont know why you charging me for a lightbulb for the outside and painting the whole house. You was gonna have to paint the whole house regardless even if I just touch the wall it was gonna Have to be painted the tissue ***. All of those things were still there. All you had to do was bottom them back into the walls thats unnecessary to be trying to charge somebody money for that. I understand that there was things that was left there all Im trying to do is get you to understand that I did not refuse to pay the rent. You refuse to accept the rent whomever you had in charge of the house when I was living in it. I had the rent money you guys never wanted to accept the money, thats why we are having this issue and furthermore for carpet you charge me for putting carpet on the floor and cleaning the carpet no 

  

  Business response

  04/17/2024

  Again, resident did not attempt to dispute any of the charges through the correct procedure. Further, having to repaint an entire house and replace carpet after just 1 year is not normal wear and tear. All of the other items the resident was charged for are things that the lease specifically points to as resident responsibility items. The resident is responsible for the damages they caused, as well as the unpaid rent. I can sympathize with the residents discontent given the amount owed, but the resident was simply billed for the rent they didnt pay and the cost of bringing the home back to the condition that they received possession of it in.
  
  

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I rented a home from ResiHome for a period of one year. I provided the required written notification and moved out of the house at the end of my lease on February 14, 2024. I was up to date on all rent. ResiHome failed to return my security deposit in full. Instead, they unlawfully withheld $586.80 from my security deposit. The reason for the withhold was "Maintenance Chargeback: Plumbing Repair." However, per the rental agreement, ResiHome is responsible for plumbing issues. I disputed this charged via email, text message, and phone, but no one from ResiHome returned any contact. They never explained why I would be responsible for this charge when they paid for all other plumbing related charges during my tenancy.ResiHome was not supposed to withhold money from my deposit without first notifying me why they were and giving me a chance to dispute. They still have not explained why I am responsible for this plumbing charge. They have not responded to my dispute in any way and they have not returned my security deposit within the time required by Florida law.

  

  Business response

  04/18/2024

  ResiHome has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, made it a priority to work directly to resolve the matter. ResiHome responds here to the Better Business Bureau's request for information as a courtesy.      
  The local management team will contact you to discuss your account.
  ********************** prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ResiHome has been a nightmare to work with. When I began renting from then I filed an application for rental and qualified, paid $500 to place a hold on the rental I wanted. Got all my documentation in timely and signed a lease , paid my security deposit and other fees. After my lease had begun 2 days before driving 1500 miles to move in, I was informed that another family moved into the house I had under lease and that even though I had all of my worldly belongings loaded in a moving truck, my wife and me and our 5 children would not have a house to move into when we got to *******. I was forced into signing a lease for a different house so that we were not homeless and was promised concessions that were only partially delivered. There were hidden fees including an additional 2% that was added to every payment made that were not in the lease. Since the original house was more expensive I overpaid my security deposit for the house I moved into and still have not receive that portion of my security deposit back and we are almost a year later. ResiHome is unresponsive, deceptive, conniving, and will stonewall you, wearing you down until you acquiesce. Do not rent a property from this company. Their leases are completely one sided and they refuse to modify the lease at all.

  

  Business response

  02/13/2024

  ResiHome has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, made it a priority to work directly to resolve the matter. ResiHome responds here to the Better Business Bureau's request for information as a courtesy.

  
  The local management team will contact you to discuss your account.

  
  ********************** prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer response

  02/13/2024

   
  Complaint: 21284839
  
  I am rejecting this response because: ResiHome has not even contacted me regarding resolving this matter. If and when they do I will accept that response. 
  
  Sincerely,
  
  *******************

  

  Business response

  02/20/2024

  Complaint has been sent to the Portfolio Manager and Regional Manager.  PM will reach out to tenant to discuss 

   

• Initial Complaint

  02/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to file a formal complaint against Resi Home, the apartment company where I currently reside. I moved into my apartment back in May with the understanding that maintenance inspections would be conducted regularly. However, despite being here for over seven months, these inspections have not taken place, and several work orders remain unresolved.Despite reaching out to managers and property maintenance contacts via email, I have received no response or assistance regarding the myriad issues I have encountered. This lack of responsiveness has severely impacted my trust in this company, especially considering the apparent attempt to sabotage me as a tenant by denying me access to the rent payment portal.Recently, I filed a complaint with the Better Business Bureau regarding Resi Homes actions, particularly their false claim that I have not made rent payments. I possess documented evidence of all payments, including court payments to the company. Despite this, Resi Home has failed to address any of the ongoing issues during this time.I implore you to investigate this matter thoroughly and hold Resi Home accountable for their actions. Your intervention is crucial in resolving these issues and ensuring fair treatment for tenants like myself.Thank you for your attention to this matter.

  

  Business response

  02/20/2024

  Portfolio Manager is communicating with tenant via email to address maintenance concerns 

  Customer response

  02/20/2024

  Thank you for the update. Could you also provide information on the status of the other work orders that have not been leased? I appreciate your assistance.

  

  Business response

  02/23/2024

  I will have your Portfolio Manager and/or Assistant Portfolio Manager reach out to you.  

  Thank you 

  Customer response

  02/23/2024

   
  Complaint: 21274059
  
  I am rejecting this response because: ive been in contact with the property management and the property manager. I have not felt very welcome, nor very confident that they will assist me as Ive been dealing with the Property Manager since August and I have not gotten any results with ***** with them.
  
  Sincerely,
  
  *********************

  

  Business response

  03/04/2024

  Vendor has issues contacting tenant.  He did finally connect and made appointment for March 2, 2024.  Per vendor:  As informed we had an appointment today March 2nd, my tech proceeded to complete the items listed. At approx 12 the tenant notified my tech that he had to leave and that he would have to continue completing exterior items not interior since he had to leave. We proceeded to give an only pest control treatment.

  Customer response

  03/04/2024

   
  Complaint: 21274059
  
  I am rejecting this response because: The vendor's tardiness not only prevented the completion of services within the property, despite my patience in waiting for approximately 45 minutes past the scheduled time, but also led to the omission of other listed work items due to inadequate equipment. As a tenant who has patiently awaited resolution since May, it's disheartening to observe that my work order concerns aren't being treated as a priority.
  
  Sincerely,
  
  *********************

  

  Business response

  04/08/2024

  Repairs have been completed. 

  Customer response

  04/09/2024

  Complaint: ******** - Response Rejection

  Complaint: ********
  
  I am rejecting this response because:
  While they have completed some work orders, unfortunately, there are still outstanding ones that remain unresolved, causing me significant distress.Despite my ******* attempts to address these outstanding work orders, there has been no progress or acknowledgment of the remaining issues. Despite reaching out multiple times through the platforms provided by ResiHome, I have received no response, leaving me feeling not just frustrated, but also deeply worried and anxious about the incomplete repairs.It's disheartening to feel as though my concerns have been overlooked, and I'm left with a sense of abandonment. I sincerely hope for a compassionate and prompt resolution to this matter. Your assistance in ensuring that all my outstanding work orders are addressed would go a long way in alleviating the anxiety and stress that this situation has caused me.Thank you for your attention to this matter.

   

  Warm regards, *********************
  

  

  Business response

  04/18/2024

  ResiHome has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, made it a priority to work directly to resolve the matter. ResiHome responds here to the Better Business Bureau's request for information as a courtesy.      
  The local management team will contact you to discuss your account.
  ********************** prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer response

  04/20/2024

   
  Complaint: 21274059
  
  I am rejecting this response because:

  Thank you for acknowledging my concerns and reaching out. While I appreciate the intention to resolve issues, I must express my disappointment in the lack of effective communication and unresolved maintenance requests. Ive been struggling for the past year to get pre-existing work orders completed, and despite efforts, *** felt neglected as a renter. I hope in the future, there will be a marked improvement in communication and timely resolution of maintenance issues.
  
  Im looking forward to working with Resi Homes and not feeling as though theres any intentional sabotage. However, its crucial for me to stress that the ongoing issues need immediate attention.
  
  As for the Better Business Bureau complaint, I appreciate your response and the commitment to resolve the matter directly. I eagerly await contact from the management team to discuss my account and hope for a swift and satisfactory resolution.
  
  Once again, thank you for reaching out, and I look forward to improved communication and resolution moving forward. Please ensure timely follow-up on this matter. Thank you.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I first moved in, they began to rent out a home to me that kept getting delayed for several months due to them having to evict the current residents. I moved across the country & this caused several issues including having to pay for additional storage services.Finally they had a home I could rent in brand new condition & were quite eager to move along. I now know it was bc they were targeting out of state home rental prospects who weren't familiar with the area & how dangerous & violent it is. It's not against the law, but it's extremely negligent on their part. Additionally, the fact that it took over a month to replace the broken locks on the downstairs windows is insane and also a safety issue.When I moved in, the hot water heater was broken. This was on Dec 12th. It took until ***uary 24th for me to have any access to hot water. Just for the month of ***, that equated to at least 26 days I did not have hot water. Rent is $1,900 and divided by the days in *** is $66/day. I should have received a concession of $1,716. They offered me $900.My ******* could not live there while I had to work & be able to shower, wash clothes, do the dishes, etc. that entire time. This amount doesn't account for the amount of gas I had to spend driving to & from places to do those things because we stayed with my boyfriend while waiting for the repairs.Additionally, due to the length of time it took to repair the problem causes it to be a violation of ** habitability laws. I had to have the upstairs carpet replaced because there was vomit, ************* all over it from squatters. That's DEFINITELY a health issue & my only plan of action was to keep the door closed and it took over a month to replace it after I moved in, despite me letting you know the first day.

  

  Business response

  02/22/2024

  Complaint was sent to Portfolio Manager and Assistant Portfolio manager to contact tenant

• Initial Complaint

  02/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We havent had heat in the home for at least 2 months now. Weve been submitting maintenance requests religiously and contacting the proper people to get it done. The maintenance vender has come to the house twice and nothing has been fixed. Were were continuously getting the run around from both our property manager and the maintenance vendor. Wed like to terminate the lease and move on from the situation without paying any penalties for lease termination

  

  Business response

  02/05/2024

  Portfolio Manager has spoken with both the tenant as well as the vendor in regards to their maintenance issues. The tenant has not expressed any concern with him as the property manager, but they have mentioned their concern with the vendor. 
  
  The vendor had scheduling conflicts with the tenant, the vendor also had to order a part for the **** system and had to wait for that part to be delivered. I have been in constant communication with the resident as well as the tenant. The vendor has since then reached out to the tenant to schedule their next appointment in order to replace the part they ordered

• Initial Complaint

  01/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The business agreed on giving me a move in special but did not honor it, this was on their website and confirmed by agent *************************, and then it has being very difficult to talk with the property management, this people hide and make you wait to make you pay for more fees and penalties. I feel discriminated against, they did not have the decency to return my call, they just send messages to tell you to pay, there is not humanity at all, they always say the system did this and that. I had to pay almost one thousand more because they add a eviction notice fee and make me send a money order to their central in ******* **, they were not able to help me solve the issue. I had to ask my family to borrow me the money so this people wont keep charging me for more Fees, they never explain me about smart lock fees and other hidden fees that showed later. It has been very frustrating they disregard the fact that due stress I had to be in the hospital for a whole week and could not work. I waited all day for their phone call and nothing happens, when I call the call center they just tell me to send an email, I send them several emails and they do not respond. I feel exhausted to deal with them, customer service doesnt exist for this people, they just care about money, service is the worst I have ever experience.

  

  Business response

  01/26/2024

  ResiHome has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, made it a priority to work directly to resolve the matter. ResiHome responds here to the Better Business Bureau's request for information as a courtesy.
  The local management team will contact you to discuss your account.
  ********************** prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.
  

• Initial Complaint

  01/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have no heat in my house and it's winter time no has came out I call Saturday the 20 and still no heat this how they value there tenant poor management heat is a life situation when temp in the 30,40 but they don't care but you don't pay them for something then they want you to move

  

  Business response

  01/24/2024

  ResiHome has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, made it a priority to work directly to resolve the matter. ResiHome responds here to the Better Business Bureau's request for information as a courtesy.

   

  Work order submitted.  Tenant confirmed appointment with vendor for today 1/24/2024 between 4PM - 7PM 

  Customer response

  01/24/2024

  They came to check the heat so I still have no heat it seem like a joke to them all I'm saying wow,wow this how management do people they just want money 

  

  Business response

  01/26/2024

  ResiHome has received and reviewed your complaint to the Better Business Bureau. We value our customers, and as such, made it a priority to work directly to resolve the matter. ResiHome responds here to the Better Business Bureau's request for information as a courtesy.
  The local management team will contact you to discuss your account.
  ********************** prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.
  
  

  Customer response

  01/26/2024

  I still don't have heat they never came and there not because they don't care it's now the 26 of January poor management 

  

  Business response

  01/30/2024

  Tenant is not accepting available appointments.  

  A ticket was placed on a Sunday. Monday morning it was dispatched to Today HVAC. They got in contact with the tenant and wanted to schedule same day from 1-4. She then declined the appointment because she stated someone should be able to come out sooner than that. I explained we would have come out and made the repair within 24 hours and she still was angry and combative. She said she was going to call her own company out and take it out of her rent. She evidently reached back out to Today HVAC and they told her their earliest appoint they had next would be first thing next morning. She also did not want to accept that appointment either. I have yet to hear anything else regarding the situation.

   

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