Complaints

This profile includes complaints for RAM Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RAM Partners, LLC

  1100 Circle 75 Pkwy SE STE 1200 Atlanta, GA 30339-3081

• 

  RAM Partners, LLC

  6029 Flat Rock Rd Columbus, GA 31907-7539

• 

  RAM Partners, LLC

  1425 Lee Beard Way Augusta, GA 30901-3433

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at The ******* in ************* FL and I moved out early in January of 2025. I paid my early termination fee in full and have proof. I then started receiving emails from RAM Partners stating that I owed $386 with no description of the charge. I replied to every email they sent saying I would be happy to pay, but first I would like to know what Im being charged for seeing as how I paid everything in full. I NEVER received a reply, I would just receive another email saying I owe $386 with absolutely no description on what the charges were for and again I would reply saying I would be happy to pay, just tell me why I owe you money. Ive called the number and left voicemails and received nothing in return. Now today I got a notice from my bank saying I have a collections on my credit report and guess who its from?! RAM Partners! Im not sure why they wouldnt just answer my email and tell me what the nondescript $386 was for, or better yet just return my phone call! I would like to have it written that this will be REMOVED from my credit report. Again, Im happy to pay the charges, I just want to know what Im paying for when I already paid my early termination fee the day it was sent to me and didnt have any outstanding rent due as I paid it on time every time. You cant just expect people to give you money without explaining what they owe you money for.

  Business Response

  Date: 05/20/2025

  After reviewing ************* ledger, the $386.54 is unrelated to the termination fee he was charged and paid in full. That balance is for water/sewer from 11/1-1/21,billed in arrears. He receives the collection balance notifications from Pay Ready, and I will respond to him now, breaking down the charges.
  
  Thank you,
  
  
  
  ******* *******
  Area Vice President | RAM Partners, LLC
  

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23286215
  
  I am rejecting this response because:

  I never received the message from Conservice that you are claiming I did. The cleaning fee isnt even on the one that you forwarded me so you still should have responded to my MULTIPLE inquiries via email and voicemails left that were never returned. As stated, this has been paid in full, but you need to contact the credit agencies and have this removed from my credit report. It was a result of poor communication on part of your employees for never returning emails or voicemails. I tried making multiple attempts to inquire and you all failed to make any attempt to actually reply to me. All I am asking for at this point is that my credit score needs to be corrected. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 05/27/2025

  Response was sent to ******:

  Hello ******, Apologies in the delay getting back to you.  I did review your ledger and the charges for $386.54 are not related to your termination fee that was paid. This balance is for Water/Sewer from 11/1-1/21 along with a $166 cleaning fee.  Conservice emailed and mailed out the notice.  Thank You, ******* *******

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23286215
  
  I am rejecting this response because:

  You can read my entire last response to you, as it seems you did not do so. I already paid. I never got anything in the mail nor email from conservice. I made MULTIPLE attempts to get ahold of somewhere from your business, all of which were ignored. Youre negligence in responding to my multiple inquiries led to me having a collections. The fee has been paid, you need to contact the credit agencies and have this REMOVED completely from my report. That is all I am asking. Correct your wrong by contacting the credit agencies and make this right. 
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23286215
  
  I am rejecting this response because: You can read my entire last response to you, as it seems you did not do so. I already paid. I never got anything in the mail nor email from conservice. I made MULTIPLE attempts to get ahold of somewhere from your business, all of which were ignored. Youre negligence in responding to my multiple inquiries led to me having a collections. The fee has been paid, you need to contact the credit agencies and have this REMOVED completely from my report. That is all I am asking. Correct your wrong by contacting the credit agencies and make this right. 
  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at apartments that were managed by RAM partners in ****** *********. Ridgeview at *********. I signed a lease and lived there from 8/1/23 to 9/1/24. I typed and turned in a 60 day written notice that I would not be renewing my lease with them due to not having working air in two bedrooms for months. I left the apartment spotless and have pictures reflecting that. I also didnt ask for my security deposit back..my son, ****** ***** and I have now been hit with a $9,000 collection from the apartments with Qualia and nobody will help or assist me with resolving this.

  Business Response

  Date: 05/14/2025

  ******* Pennys lease requires that all leaseholders turn in a 60-day notice prior to the expiration of their lease date and turn in keys to the office in order to give up possession of the unit. The lease was up on September 4, 2024, and the residents on the lease failed to turn in a notice and never turned in keys to release the home back to management. After multiple attempts to reach the residents, we only were able to connect with 1 of the 2.The roommate indicated in September that he had moved but that, ******* ***** was still living there. Prior to filing the eviction, we went to the home in mid-September and found notices were being removed, and a ring camera was still in place. At that time, we filed an eviction to take possession of the home through the courts. We were granted possession of the home on November 11, 2024, and processed the move out at that time. The amount due that was sent to collections is the costs associated to non-payment of rent, eviction fees,utilities and damages found in the home after we were able to get possession. 
  ***** ******* - Area Vice President

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about leasing an apartment through The Bengal Apartments in *********** **. They are owned by ************************** and is based out of Alanta Georgia. I was referred here by one of their current residents. I paid an application fee of ****** and a deposit of ******. An incident occurred on property that involved a resident's vehicle being broken into and there was an attempt to hot hire the vehicle. The property was not secured, both entrance and exit gate were left open during the time of the incident. The resident attempted to contact the office while police were there to investigate and they refused to contact the property manager, during business hours, to assist with the incident. When the police did return for camera access, they claimed they were new and needed IT in order to access cameras. Now with my safety in mind, I attempted to call and request my deposit be returned as I was not interested in moving into a property with, great security and safety concern. I have no signed a lease or any other paperwork. My deposit was taken in payment form of a money order and no documentation was signed since then. They claim that I am not able to recieve my deposit back because "thats just how it is". Again, I signed no binding agreement to reserving the until. The unit was still being worked on and that the deposit was only to hold my spot on the waiting list while they finished renovations. I signed no paperwork, lease, or agreement binding me to move in. They are now refusing to refund my deposit that was made only to hold a spot on the waiting list. This property is not safe. What if it was me that was attacked and there is no security cameras and the property is left unsecure by leaving both gates open to the public. The office assistant manager hung up in face when I contacted them regarding my concern. This is bad business. I regret coming into any contact with The Bengal Apartments.

  Business Response

  Date: 05/13/2025

  Response:

  Spoke with Ms.***** ******** last week to get a forwarding address to send her $300 refund.Its in Terras que now to issue the refund. Ticket number 15472.

  The Bengal

  Takitha ******* - Assistant Manager

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday 4/45/25 7am I am a resident at The ***************** that is operated by Ram Partners LLC based out of ***************, I was leaving to commute to work and realized my vehicle has been broken into. The back passenger window was completely shattered and there was an attempt to hot wire my vehicle. The leasing office has business hours listed from 8am-5pm. The officer that was conducting the investigation requested to be shown where the office was to review surveillance. The officer waited until 8am to speak with someone in the leasing office but nobody had arrived by 8am. The officer couldn't wait not knowing when the office would be opened. At 8:20am, someone finally arrived. I was told that the only person that could access camera footage would be the property manager. When I requested that she contact the manager to let her know there was an incident and needed to provide police access to the cameras for an investigation, I was told no. She stated that she would not call her boss under no circumstances. I asked for a time frame that would be good to return with the officer, and I was told that "I was asking questions she didn't have an answer to, and she would not be calling her boss to notify her of the situation. As of today, I am taking steps to buy out my lease. The residents should be a priority when something crucial is happening on property. I have been a quiet and respectful resident. I always pay my rent on time, and keep my unit in the same condition I received it in. Today I learned that being a good resident doesn't mean much to them when in a time of crisis. The investigation on my vehicle has been stalled over a simple refusal to make a phone call to the property manager during business hours. I don't believe that I've witnessed such a blatant disregard for a police investigation and disrespect for the short window I had to gather all the information to move forward with the *****************************

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB/Julian Apartments Team, I am writing to express my frustration and disappointment regarding the ongoing unresolved billing issue with my former apartment complex, The ******* managed by RAM Partners. It has now been over two months, and despite assurances from ***** ****** that this matter would be resolved without negatively impacting my credit, no action has been taken. I was informed that RAM Partners is still waiting on an assistant manager to correct the problem, which is unacceptable. I took ******* word that this situation would be handled promptly and that the total deposit bill would be properly adjusted. However, my credit is now being negatively affected due to the delay, which reflects a lack of professionalism. I demand that this issue be rectified immediately. I attempted to include the original letter but I did not have enough characters. I have it if needed Thank you, ****** ********* ************

  Business Response

  Date: 03/28/2025

  ****** moved out on January 22nd and was incorrectly charged through February 4th. The move-out statement needed to be corrected and was not adjusted as anticipated. This property has a Jetty sure deposit program in place. After the statement was erroneously overcharged, Jetty began reaching out to collect the owed funds.
  
  ****** reached out to corporate on March 6th for assistance via phone and email. After researching and confirming that the issue was going to be corrected in our system, we communicated with ******,assuring him it would be fixed. Unfortunately, it was not handled as promised.Upon receipt of Thomass email on 3.26, ***** confirmed the account would be adjusted and followed up accordingly.
  
  On 3/27, I pulled the revised ledger to confirm no money was owed. I then followed up with Jetty and Payready and requested confirmation that the account is closed, and I am waiting to hear back from them. I sent an email to ****** on 3/26 and 3/27 providing these status updates. On 3/28 ****** responded to ***** and thanked her for her involvement. 

  ***** ****** - VP

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting (left voicemail and emails), but I was not able to hear anything back since I updated them with the new address. I lived in ****************** in ******** from October ******* to January 2024. The security deposit check of ****** dollars which was issued in January 2024 was delivered late due to incorrect zip code they had. When I attempted to cash it, I was informed that the bank was closed, preventing me to from accessing my security deposit. I requested them the check to be reissued. I left voice mails and emails. They said they forwarded me to ******** ******* who will be responsible for my region. Was unable to hear anything. Left another email and ******** ******* asked for my correct address and just left me thumps up emoji after. The initial reach out started in January of this year and emails were exchanged in February *****. Still haven't heard anything back and didn't get my check back.

  Business Response

  Date: 03/25/2025

  RAM Partners LLC contacted the Owner and the Owner reached out to the property manager.

  The property manager will contact the resident.

  Thank You - ****** ***** - Executive Assistant

   

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for an apartment in Feb. Paid the $225 in fees. Being unaware that bonus pay does not count toward income I was denied the apartment. After talking to the property manager the day, I was rejected she agreed to refund the $225. 3 days later I received a bill for the $225. After calling billing they said they would verify the story. Now they have sent the bill to a collections company. Apparently the 3-day cancellation policy is not honored from corporate office especially when your application is denied regardless of property managers actions.

  Business Response

  Date: 03/28/2025

  Please let me know the name of the specific apartment community you are referring to and I will forward to assist.

  Thank You,

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ram Properties Apt complex The flats at 1885 in ***************, Continuous sewage back *** pipe bursts, big infestations bug yet rent keeps increasing with no real fixing of the issues at hand.. I paid out of pocket for REAL pest control to get rid of roaches.. This whole management company needs to be SHUT DOWN!!! Maintenance request have no sense of urgency and the issue is never fixed every other month there is sewage in my tub which is unsanitary and a health hazard and very inconveniencing.

  Business Response

  Date: 03/24/2025

  To Whom it May Concern:
  
  We appreciate the opportunity to address the concerns raised by *** ******.
  
  Regarding the reported sewage backup, we can confirm that an after-hours emergency service request was recently received and promptly addressed. Our team arrived onsite and dispatched a vendor who successfully cleared the main drain, resolving the issue. We have no records of burst pipes or pest issues for this resident as of 03/21/2025 . We take maintenance concerns seriously and respond as quickly as possible to ensure the well-being of our residents.
  
  Additionally, we recently spoke with *** ******, who confirmed that the sewage issue has been resolved to her satisfaction. At the time of our conversation, she did not report any damage to her personal belongings. Should she have any further concerns, we encourage her to reach out to our office directly so we can continue to assist her. 

  ****** ******* - Area Vice President

   

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23064143
  
  I am rejecting this response because: This issue is happening again right now as we speak 3/24/2025  5:01 pm est.. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 03/25/2025

  We did have a different apartment in the building who had a back up. 

  We purposely knocked on all the doors and spoke with each resident of the building to see if anyone else was affected.

  Vendor was called. All tenants were given a letter and notified.  A second vendor has been called today.

  Thank You,

  ****** ******* - Area Vice President

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is temporarily satisfactory to me the issue did reoccur as previously stated on 3/24/2025 but the manager has been helpful in working to resolve this issue
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/4/25 I went in the ************************************* office to inquire about a unit I was interested in. I informed ******* the assistant mgr at the desk that I would put in the application on 3/5/25 once the money got in my account. She asked me if I had any bankruptcy, evictions or collections I said NO! Then she asked me how was my credit ********* said I think in mid 500s. Next day I put in my application and paid $50 application *** and $200 adm *** for a total of $250. I went to follow up. She informed me that my application was denied due to my credit score and there is nothing they could do and I that I had lost my $200. Mind you I have stayed in those apartments before. I tried to reach out corporate office in ******* and no phone calls or messages were answered or returned. I am writing this complaint to ask for a refund of my $200 which I worked so hard to get and pulled away from other payments because I urgently needed a place. $200 isnt money people just have to throw in the drain for denied application without informing the public of details. ******* didnt not inform me that if my credit score was under a certain threshold I would be denied. Something most places disclose before you apply. Moreover she made it seem like the only concern would be the security deposit amount which would be a full months rent or $200 given the credit score. She made it seem like bankruptcy, collections and evictions would be the only dealbreakers. When I brought it up all I got were excuses to ease her guilt.This is very WRONG in so many ways!! Any decent company proceeds with the application process and then collect admin ***s or refund admin *** if application denied. This place has a lot of vacated units which now explains why! Their management changes constantly and one is worse than the other. These people dont care! They live off of admin ***s.I demand my $200 be refunded for a lack of proper information. No one should go through this!

  Business Response

  Date: 03/13/2025

  Communication regarding Ms. ******** application was sent to her.  Her admin fee has been processed for return.

  Thank You,

  ****** ****** - Property Manager

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of one of their properties, ******************* at the middle of Nov 2024. From the FIRST of November, I contacted the leasing office to notify them that my rent needed to be prorated as my lease ended the middle of the month. We were given our prorated amount after constantly trying to contact someone from the leasing office for weeks, paid that amount via cashiers check and told we were good to go. A walk through was completed, after having to **** down someone from the leasing office and were told we didnt need to clean up much as that would be taken out of our deposit. December rolls around and we receive a bill thats basically an entires month rent. My roommates and I call to tell the company responsible for the bill that we already paid for the rent before we moved out and were told they would contact the leasing office and to do nothing until they did so. End of December we get a letter that we were sent to collections, no warning and no update. Weve been in contact with the leasing office that keeps promising to contact us to resolve it and they NEVER answer our messages. Weve been emailing the corporate office with NO response. Its February. We are chasing this company to adjust our bill so we can pay it and be done with this, but no one is getting back to us. We are all now in collections unjustly and sick of trying to get in touch with someone.

  Business Response

  Date: 02/19/2025

  We apologize that you have not be able to receive a follow up regarding your move out statement. We are happy to review the account and provide a breakdown and review  of all charges and finalize any outstanding  balances. The property manager will reach out to you to set up a convenient time to discuss your concerns. Thank you.
  
  
  ******* ******
  Area Vice President | RAM Partners, LLC
  ************************************************
  o. ************| ****************************

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22951666
  
  I am rejecting this response because:

  The property management is the reason Im complaining via BBB in the first place. Shes horrible with following up. Shes been following up with us for 3 weeks and hasnt responded to any of our messages after her initial correspondence. I need to get into contact with someone above her who will actually help me.

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 02/21/2025

  Response:

  We have resent your final account statement to your email address, the Area Vice President has been included should you have any additional questions or concerns. Thank you.
  ******* ******
  Area Vice President | RAM Partners, LLC

  ************************************************************

  
  

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 22951666
  
  I am rejecting this response because: 

  I am back again because AGAIN we are unable to contact anyone about paying our bill. No one is ever in the office, no one is answering the phones, Ysania or however you spell her name, does not reply to emails or phone calls. We are unable to rent at other locations because you guys are not giving us any information on who to pay the remainder of our bill to. We need to be taken out of collections, theyre telling us to pay some amount that isnt correct nor were we given proper notice or any bill updates before we were tossed into collections. I dont want to talk to anyone in the *********** location because they are no help, I want to talk to someone in corporate. I inquired about this on BBB in FEBRUARY, its APRIL, our bill is from NOVEMBER. We have gone in person, with a cashiers check to be told it is made out to the wrong person and not told who to make it out to! We have gone in person AGAIN the office is empty, the phones arent ringing. Where is everyone?! Why is this taking so long and why are you guys being so difficult to PAY!

  
  
  Sincerely,
  
  ****** ********