Property Management
RAM Partners, LLCThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for RAM Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 88 total complaints in the last 3 years.
- 32 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/20/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is ridiculous I havent been able to eat or sleep my apartment is right by the service elevator where number of people use to move in *** been here for months with me and my son first request I asked for best control within a few days moving in now months later Im dealing with bed bugs and staff isnt taken it serious my son is having a bad reaction I asked for a change of unit and they are saying I have to be in good standing mind you this issue is preventing me to work until its fixed child care is on pause and because I wont pay until the issue is fixed they wont do anything serious about it and after reading ****** reviews Im seeing this is habitual a lady told me about her experience with mold in the apartment and they moved people in a week later after her moving. The realtor that helped me moving in the apartment said dont contact me very rude. I feel like the deceptive behavior is ridiculous I have all photo evidence of all threads and bed bugs and bites and been spending money on a hotel now and have to pay for medical care for my son. Mind you I dont travel never had any history of bed bugs and new furniture now Im having this issue in a luxury apartment with supposed 24/7 security yet there is none cars are broken into homeless people are found in buildings this place is very concerning especially with cracks in the wallsBusiness Response
Date: 07/22/2025
Please let me know the name of the specific apartment community you are referring and I will reach out to someone who can assist.
Thank You,
Initial Complaint
Date:07/17/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good morning,I am a future tenant at The ************************* in ********. I am moving in next Friday. The issue I have is that your 4 weeks free promotion is allegedly unavailable to me because I did not move in during June, even though I signed the lease in early July when the extension for that promotion was still valid. There is a new promotion offering reduced rates and four weeks free again. I was told by the manager that I cannot get this promotion because I am moving in next week. I think this is unfair, and if I had not already signed the lease, I would consider another place that has just dropped its rates. Please respond as soon as possible. Thank you.Business Response
Date: 07/22/2025
Thank you for bringing this concern to our attention. We truly value all our residents and aim to provide a transparent and positive leasing experience.
Regarding the promotional offer mentioned, the original 4-week free promotion was available for applicants submitted and move-ins completed within the specified promotional period, which initially ended in June. While the promotion was later extended, certain restrictions and eligibility requirements still applied, including applicant dates, specific move-in dates and unit availability.
That said, we understand how this may have caused confusion. After reviewing your concern,the Property Manager worked directly with you to reach a satisfactory resolution. We appreciate the opportunity to make things right and thank you for your feedback.**** ***** - Property Manager
Initial Complaint
Date:07/02/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/30/2025 5:49pm residents of ************************** apartment homes are warned of a water outage on 7/1/2025 from 10am to 4pm 7/1/2025 11am water is shut off to all units 7/1/2025 4:02pm an update is given saying that the water outage will extend to 9pm 7/2/2025 around 6am water can be heard flooding the pipes but no announcement is made 7/2/2025 around 9am water is no longer running 7/2/2025 1:13pm water is restored and an announcement is made 7/2/2025 around 2pm water is no longer running 7/2/2025 2:19pm an announcement is made saying water should be restored by 6pm. Obviously, I dont believe them, because water was supposed to be back on by 4pm yesterday. Rent is entirely too high to not have running water, and also not providing water is out of compliance with regulations. No warning was given before the second outageBusiness Response
Date: 07/07/2025
On June 30, 2025, a main water line break was discovered on the property. Residents were promptly notified that water service would be temporarily shut off on July 1, 2025, to complete the necessary repairs.
To support residents during this time, bottled water was made available in the leasing office. We sent four separate email notifications to the community informing them of the situation and the availability of bottled water.
We certainly understand that this disruption may have been inconvenient. However, because the outage was temporary and emergency repairs were completed as quickly as possible, billing adjustments will not be issued in this case.
We sincerely apologize for the inconvenience and greatly appreciate our residents patience and understanding during the repair process.****** **** - Area Vice President
Initial Complaint
Date:06/14/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We rented this apartment on January 15 of 2025. Ever since weve moved in none of our service request have been addressed. We have reached out to the office numerous times in the forms of work orders, as well as emails to be promised that would be corrected. As of today we have been four days without air-conditioning. When addressing the new property manager, he basically just blew us off told us he was short staffed and to send an email. I have reached out to corporate with no response yet. I am not sure other directions to take other than to reach out to the appropriate parties that may be able to assist.Initial Complaint
Date:06/12/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a resident at *************** in *******, **. I moved out on July 22, had the apartment professionally cleaned the following week, and had a move out inspection on August 9 where no damage was noted and the keys and key fobs were surrendered. Rent for the unit was paid in advance. Therefore, at the time of move-out, my rent was paid through the end of my contract August 23, 2025. On August 31, 2024, I received an email from RAM Partners Billing Conciege alleging a billing balance of $1,237.05 which included $1,028.06 for rent, $40.00 for Utility Billing Fee, $14.84 for Package Management Fees and $18.55 for Pet Rent. I spoke to a representative of RAM Partners, indicated that my rent was paid through the end of my lease, and requesting a revised bill with just the utilities through August 9. Additionally my security deposit of $300 had not been returned. The representative indicated he would pull my account and would let me know if anything was owed. There was no follow-up. The next communication was March 8, 2025, seeking payment of $1237.05. I spoke with ***** ********* on March 10, again explained the situation, again asked for an updated statement with just utilities for July and through moveout, and he indicated I need to submit proof of payment for the rent. I was sent a link to a portal to upload proof of payment, which I did on March 10. Again, there was no additional communication. I received notice from a credit reporting agency on June 5 that a collection notice had been filed on my credit report. So I still have no explanation of why I owe rent when the full contract has been paid AND Im having to fight a collections effort. I have already paid my rent in full. I want (1) a bill for the correct amount of utilities, prorated for moveout on August 9, (2) an end to the collection efforts for rent I do not owe, and (3) removal of the collections from my credit report.Business Response
Date: 06/16/2025
Thank you for the opportunity to respond to the complaint submitted by *****.
After reviewing the matter, we discovered that the billing issue stemmed from a combination of a software error on our end and incomplete move-out processing by the previous management company. We sincerely apologize for the inconvenience this has caused *****.
We have submitted a support ticket with our third-party payment processor to make them aware of the error and that no balance is due. In the meantime, the complainant is welcome to share this response with the collections agency to have this removed from her report. We have also requested that any inquiries related to this issue be directed to *************************************************************,and we will work directly with the agency to ensure the matter is resolved appropriately and any inaccuracies are corrected.
We appreciate ***** bringing this to our attention and are committed to resolving it in a timely and fair manner.
Sincerely, ********* *******Customer Answer
Date: 06/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the quick response and proposed resolution. I assume your third party will also remove the collection from my credit report.
Sincerely,
***** ********Initial Complaint
Date:06/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a formal complaint against RAM Partners, manager of ************************************* (**************************************). As an student with no U.S. employment income, I contacted the CRApartment leasing in May 2025 to verify whether I would be eligible to lease a unit. I explicitly explained that(a) I'm student with not income so I cannot satisfy the propertys income rule, and (b)my parentswho live abroad and have no US ******** be willing to guarantee my lease. The leasing agent assured me that an international guarantor was acceptable and encouraged me to proceed application. She also assured me that my administrative fee will be waived after I finish my application.Relying on that assurance, I submitted my application the same day and immediately paid $75 in application fees, $250 in administrative fees, and $300 security deposit (total $635). I also uploaded a bank statement with substantial savings to demonstrate my ability to pay rent.Several days later, the agent called and reversed her position, insisting my guarantor need to have US SSN and verifiable US income, which my parent don't have. Instead, she say I can purchase a third-party Guarantors Plan. I forced to agreed since I really want to rent the apartment. But later I found the price for it is shockingly over 1300. So I phoned the agent to explain that fee was too high and unfair for me. She responded angrily and impatiently, stating verbatim: Either pay for the guarantor plan or your application will be denied. When I tried to discuss any alternative solutions, she refused to engage. I then asked if my $250 admin. fee could be refunded. She replied dismissively, Feel free to try, and immediately hung up the phone. Her tone and conduct were disrespectful.I believe RAM Partners engaged in misrepresentation by omitting material eligibility requirements until after collecting non-refundable fees ,employed unfair practices ,and treated me in a clearly unprofessional manner.Business Response
Date: 06/19/2025
Response:
Mr. **** did not meet our criteria and was informed he could go through our third party bond program, The Guarantors. The Guarantors approved Mr. **** with a large bond that he was not prepared to move forward with. Management spoke with Mr. ***** refunded his fees.
Thank You - ****** **** - Area Vice President
Customer Answer
Date: 06/23/2025
Complaint: 23448730
I am rejecting this response because:1. Agent misconduct not addressed
RAM Partners reply ignores the unprofessional and hostile language used by leasing agent *****. She told me, Either pay for the guarantor plan or your application will be denied, and then hung up. I asked for a formal apology and an explanation of how this behavior will be corrected; neither was provided.
2. Change in requirements still unexplained
*********** has not clarified why ***** first confirmed that an international guarantor was acceptable and then reversed that position only after collecting my fees. This is the core of my complaint and remains unresolved.
3. Refund not received
RAM Partners states, Management spoke with Mr. ***** refunded his fees. As of June 23, 2025, I have received no refund. As indicated in my original complaint, I am requesting the return of the $250 administrative fee and the $300 security deposit, for a total of $550.
Requested resolution
- Immediate refund of $550 via the original payment method.
- Written apology for the agents conduct and a clear statement of the propertys guarantor policy to prevent similar issues for future international applicants.Until these issues are fully resolved, I remain dissatisfied with RAM Partners response and request that the BBB keep this case open and continue to facilitate a fair resolution.
Sincerely,
**** ****Business Response
Date: 07/07/2025
Please note that we are unable to comment on internal employee-related procedures or decisions. Regarding the guarantor requirement,we do accept personal guarantors, provided they meet our established qualification criteria. If a personal guarantor is not feasible, applicants also have the option to apply through The Guarantors, a third-party bond program.
A refund of $300.00 for the security deposit was issued on June 16, 2025, via check #****. Additionally, I will ensure that the administrative fee is refunded promptly as well.
If you have any further questions or require additional documentation, please dont hesitate to reach out.****** **** - Area Vice President
Customer Answer
Date: 07/12/2025
Complaint: 23448730
I am rejecting this response because:First, while I appreciate RAM Partners commitment to refund the $250 administrative fee and their statement that a $300 security-deposit check was already issued, as of July 13, 2025, I have not received the check. I kindly request that RAM Partners provide proof of mailing or tracking documentation to verify the status of the check.
Second, I was originally told by the leasing agent during the application process that the refunds would be returned to my original payment method, which in this case is my debit card. However, it appears the company unilaterally chose to issue the refund by paper check. This has created additional complications, especially since I am currently in the process of moving and need more time to set up my mailing address at the moment.
Therefore, I respectfully request that both refunds be processed electronically: the $300 security deposit (if still outstanding) should be credited back to my original payment method (debit card) or another electronic option such as ACH, and the $250 administrative fee should likewise be returned via electronic refund to the same account.
Once I receive confirmation that both refunds have been successfully processed electronically, I will consider this matter resolved.
Sincerely,
**** ****Customer Answer
Date: 07/14/2025
Complaint: 23448730
I am rejecting this response because:First, while I appreciate RAM Partners commitment to refund the $250 administrative fee and their statement that a $300 security-deposit check was already issued, as of July 13, 2025, I have not received the check. I kindly request that RAM Partners provide proof of mailing or tracking documentation to verify the status of the check.
Second, I was originally told by the leasing agent during the application process that the refunds would be returned to my original payment method, which in this case is my debit card. However, it appears the company unilaterally chose to issue the refund by paper check. This has created additional complications, especially since I am currently in the process of moving and need more time to set up my mailing address at the moment.
Therefore, I respectfully request that both refunds be processed electronically: the $300 security deposit (if still outstanding) should be credited back to my original payment method (debit card) or another electronic option such as ACH, and the $250 administrative fee should likewise be returned via electronic refund to the same account.
Once I receive confirmation that both refunds have been successfully processed electronically, I will consider this matter resolved.
Sincerely,
**** ****Business Response
Date: 07/15/2025
After speaking to the property this morning, the check was not yet mailed, but will be mailed today.
Thank You,
Customer Answer
Date: 07/21/2025
Complaint: 23448730
I am rejecting this response because:
First, while I appreciate RAM Partners commitment to refund the $250 administrative fee and their statement that a $300 security-deposit check was already issued, as of July 21, 2025, I have not received the check. Although RAM?Partners now states the $300 security-deposit check will be mailed today, this is the third different timeline I have received and I still have no confirmation that either refund is actually in process, I have not receive the check in my mailbox as well.Second, I was originally told by the leasing agent during the application process that the refunds would be returned to my original payment method, which in this case is my debit card. However, it appears the company unilaterally chose to issue the refund by paper check. This has created additional complications, especially since I am currently in the process of moving and need more time to set up my mailing address at the moment.
Therefore, I again request that both refundsthe $300 security deposit and the $250 administrative feebe issued electronically to my original payment method (debit card) or via ACH, as I originally told by the agent, rather than by paper check.?Until I have verifiable proof that both refunds have been processed in the manner outlined above, I do not consider this issue resolved.
Sincerely,
**** ****Initial Complaint
Date:06/06/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/25/24,I was charged ****** at an apartment complex I do not live at. I reached out to the apartment complex after my application was denied at where they confirmed I would receive a full refund for the amount listed above. Per the apartment complex a check was issued for the exact amount above on 9/4/24 to an incorrect address. I never received nor deposited this check. A provisional credit was given to me by ******** as the dispute was processed. On 9/6/24 I was charged this amount ****** and never given my refund from the apartment complex. Communication between myself and this company has been more than poor. Ive left numerous voicemails and calls dating back to the above dates and only recently received a reply from the company.After being told I have a check for $75 waiting for me at their naples complex location i picked it up. I then cashed it before 90days. My bank came back and told the check had bounced. This company provided me no warning the check would not be active. They fraudulently provided me a check knowing it would not be able to be cashed. They have failed to notify me of anything regarding the amount i am owed.They have also wrongly sent me to collections where i have had to dispute this on my credit report.Business Response
Date: 06/09/2025
Please let me know the name and address of the RAM Partners LLC managed property you are referring to. I will then forward for a response.
Thank You,
Customer Answer
Date: 06/12/2025
Complaint: 23435115
I am rejecting this response because:
*** ****** has not reached out with an update regarding the matter. A check was also provided that i was notified by *** ****** that was ready for me to pick up. I then attempted to cash it when i was notified after the fact by my bank that a request was submitted by your company to stop payment. It bounced in my account and went negative.
Sincerely,
****** *******Business Response
Date: 06/12/2025
Response:
We apologize for the oversight. Accounting is currently in the process of issuing the refund.Thank You - *** ******
Initial Complaint
Date:05/29/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear RAM Partners,I am writing to formally report a serious incident that occurred at The **************************************, a property under your management. This situation has raised significant concerns for my personal safety and well-being, and I believe it requires your urgent attention.Recently, while on the property, my partner, our dog, and I were confronted by an aggressive, off-leash dogpossibly a pit bull or a similar medium-to-large breed. The dog belongs to residents living on the 9th floor. It behaved aggressively and attempted to attack us.When we asked the dogs owners to leash their pet, they responded by mocking us, calling me a "bitch," and speaking to us with extreme disrespect. One of them even attempted to provoke my partner into a physical fight. Rather than escalate the situation, we chose to call 911. Upon seeing this, the individuals quickly ran into the building, yelling, Do whatever you can do, we live on the 9th floor.The two individuals involved were Black men. I provide this detail solely to assist with identifying those involved, not to make any assumptions.I urge RAM Partners to investigate this matter seriously and take appropriate action to ensure the safety and well-being.Please let me know if you require additional information or a formal statement.Business Response
Date: 05/30/2025
Thank you for bringing this to our attention. We're very sorry to hear about your experience. We are currently looking into the matter to identify the resident responsible and will take appropriate action. Additionally, we will be sending a reminder to all residents regarding the pet policyspecifically, that all animals must be leashed when outside of their apartments. We appreciate your understanding and patience as we address this issue.
*** ****** - Area Vice President
Customer Answer
Date: 06/03/2025
Thank you for your response and for taking the time to address the concerns raised in my original complaint.
I accept your response and appreciate your assurance that the matter is being investigated and that appropriate action will be taken. I also acknowledge the plan to remind all residents of the pet policy, which is a necessary step in promoting safety and accountability within the community.
However, I would like to emphasize again that the individuals involved not only had their aggressive dog off-leash but also attempted to provoke a physical altercation with my partner and me. They used harsh and disrespectful language, and rather than escalating the situation, we chose to call 911. Upon realizing this, the individuals fled into the building.
I ask that this behaviorattempting to instigate violence and fleeing the scenebe taken into full consideration as you continue your investigation. The safety and well-being of all residents depend on a thorough and serious response.
Thank you again for your attention to this matter.I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Rina CInitial Complaint
Date:05/21/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I lived here for a little over a year with the lease term at ******* at ********** in ************. I have a few issues in total with this company and the apartment I stayed at. 1. Noise was a constant issue, as a matter of fact I left a ****** review under **** ***** as I have a separate account. Your response was completely dodging the issue at hand and refusing to acknowledge your poor construction of the building and the fact that you broke the lease agreement for quiet enjoyment. I have countless videos of these neighbors upstairs shaking the walls both in and out of quiet hours when Im working. Ambiance is just a way of trying to hide the fact that your buildings are poorly constructed for noise and you did nothing to resolve the problem. I have contacted an attorney for this matter as this is, again, against our lease agreement. I have gone to the leasing office with videos multiple times, and nothing was done. 2. Hidden fees. I reread the lease with our attorney who agreed with me that there is no explicit outline in our lease for an express move out fee of $200. Matter of fact, we told the property manager months ago on the phone that we did not plan on renewing our lease due to the absolutely insane amount of noise that they refused to do anything about. 3. Constant bugs. Like, its not even ew theres a couple of ants. Like it is CONSTANT. With fruit flies, ants, lady bugs, and baby centipedes. You said in response to my review that you offer pest control, but they only come in a certain day so I have to deal with the bugs until then. The bugs are only coming in because the walls connecting with the floor were not caulked properly, leaving open holes for easy access. Theres more, such as things falling apart as soon as we moved in to doors constantly broken and cars tampered with.Business Response
Date: 05/27/2025
Response:
Review Submission: While we welcome all resident feedback, we could not formally respond to your review personally because it was submitted through an anonymous or alternate account. Direct communication allows us to better understand individual concerns and work toward meaningful resolution.
Noise Concerns: We recognize that noise can impact your comfort and want to assure you that your concerns were addressed through multiple avenues, including email correspondence, in-person meetings, and outreach to the neighboring resident. While we enforce quiet hours as outlined in the lease, we are unable to restrict residents from reasonably using their homes during daytime hours.
Apartment Construction: As is common with all multi-family communities, some level of sound transmission between units is expected. While we are committed to maintaining a high standard of comfort, no residential apartment, regardless of construction, is completely soundproof.
Fees and Disclosures: All fees, including the Move Out Express Fee, were disclosed at the time of move-in through multiple channels: the lease agreement (specifically on page 58), the welcome email, and accompanying lease addenda. We are fully transparent with all costs and do not impose hidden charges.
Pest ***************** Pest control is included in the Smart Bundle and is available to all residents upon request. Service is scheduled weekly on Thursdays. There were not multiple requests submitted for your unit during your tenancy, though the option remained available throughout your lease term.
Maintenance Requests: To ensure timely and efficient resolution of maintenance concerns, we ask that residents contact the office directly or submit a work order through our resident portal. This helps us track, prioritize, and resolve issues as quickly as possible.
Disputed Amount: The $2,673.93 in dispute is the exact amount of your rent and fees for the month of May. Per your lease agreement rent is due on the 1st of each month, with late fees applying on the 6th day, as outlined in your signed lease agreement. Since you are still occupying the apartment, all fees are enforceable, and applicable, therefore cannot be waived or disputed.******** ********* - Area Vice President
Customer Answer
Date: 05/27/2025
Complaint: 23359142
I am rejecting this response because:Noice complaints were filed during quoted time hours as well, and I have a police report among several other case numbers to prove this, as well as video evidence. The leasing office refused to do anything about it and told me to call the police, who said it was on YOU to rectify the issue. Which you failed to do so multiple times.
i am also not currently occupying the property, as we moved out in the 15th. We had left a voicemail and also notified *******, someone on your staff at the leasing office.
I will not accept this as a response as Ive already clarified these issues. I also have emails registering these issues in the past as well when it came to the noise, and I no longer occupy the unit.
Sincerely,
******* ******Initial Complaint
Date:05/14/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 13th, 2025, I applied for an apartment at ********************* and paid $303.95. ****** ******* gave me inaccurate information over the phone to get me to apply for an apartment. I was told that even if my income is not 3x the monthly rent, they use a third party guarantor for applicants in my situation. I was even given a website to use, which is *********************. I would have not applied had it not been for the information she gave me. She ensured me that I would be perfectly fine to apply. I have no criminal record, no evictions, and a credit score of 778, and was even approved through the third party website; however I was still denied for the apartment because I dont make 3x the rent. I have been requesting a refund since March 12, 2025, and they have been assuring me that they have processed my refund since as early as February 21st, 2025, but have also said they processed my refund on March 13th, which was the time that I had requested it myself. It is now May 14th, 2025, and I still have yet to receive any sort of refund. Ive emailed them on numerous occasions, and each time they have assured me that theyve processed my refund to the card I used for the payment originally. Now, they are not even returning my emails. Ive sent them 3 emails since May 9th, requesting information on my refund, however, its been silence on their end. The last communication Ive received from them was on April 19th, 2025. They misled me during the application process, ensured me that theyve processed my refund on numerous occasions, and now will not respond to my emails. I did try going through my bank to get a charge back, but the apartment took the money back. I have had difficulty proving to my bank that this was fraudulent business practices, because I was given the information by ****** ******* over the phone.Business Response
Date: 05/22/2025
Im sorry to hear that Ms. ****** believes she has not received her refund. We have responded to her inquiries on multiple occasions, most recently on May 15, and have provided her with a detailed move-out statement confirming that her administrative fee was refunded.
Unfortunately, Ms. ****** was unable to provide verifiable proof of income during the application process.Despite multiple requests, she did not submit IRS transcripts through TwoDots,nor was she able to provide acceptable documentation for her Cash App/independent contractor income. We specifically requested that all income verification include her legal name to ensure proper validation, but this requirement was not met.
While we do partner with The Guarantors for applicants who may not meet our standard criteria, there is still a requirement to present some form of verifiable income. Without this, we were unable to proceed, and the application was ultimately denied based on income eligibility.
As previously communicated, her administrative fee was refunded on February 21, 2025 in the amount of$200 to the original payment method. Our records show that the transaction was processed and cleared successfully on our end. If Ms. ****** has not received the funds, we recommend she reach out to her financial institution directly, as we have fulfilled our refund obligations and have no further funds to disburse.
Please let us know if we can assist further in clarifying any details.**** ***** de ****
Property Manager | *********************
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