Complaints

This profile includes complaints for Community Management Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Community Management Associates, Inc.

  1465 Northside Dr NW Ste 128 Atlanta, GA 30318-4220

• 

  Community Management Associates, Inc.

  1564 Northside Dr Ste 128 Atlanta, GA 30318

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is yet another method I am trying to get help resolving a serious, and damaging, leak into our unit. We've left several messages over the course of the last two weeks, and have received no call back from our representative. The leak is coming from the the ceiling and we've had ************ and a leak specialist who can't pinpoint the source. The leak is not coming from within our unit but appears to be coming from a space between the our unit and the unit above us. Both plumbers and the leak specialist have visited the unit above us and saw no signs of water. After trying to reach a representative, we went to the office and noticed that there was a sign that said closed to the public. So far, the leak has damaged our ceiling in the kitchen and bathroom, and water is leaking on the floors. Our insurance will not begin repairs until the leak is fixed. I'm posting this in hopes that the company representative replying to these complaints will reach out to us and assist us in resolving this issue.

  Business Response

  Date: 07/14/2023

  *********************, 

  I have reviewed your concern with your Association's management team. Your manager, ***************************, stated the leak was owner responsibility and is fixed at this time. I believe her supervisor, ********************************* has reached out to you as well.

  If you have any additional concerns, please feel free to contact ******* direct at:

  *********************************
  Division Manager
  ************

  Thank you,

  Best,
  
  ***********************, AMS, CMCA 
  Manager of CAM Operations
  ************ | ******************
  CMA ****** Services ************ 
  
  

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ********** condominiums which is managed by CMA community management and the complaint is about CMA community management. Below is their address Community Management Associates P: ************ | Email Us CMA CORPORATE *************************************************** Atlanta, ** ***** This is the worst management company I have ever seen. I live in this property for almost 8 years now and I have never seen any community management who scams people like them. Our *** fee was $182, then Ardent residential took over and after couple of years they increased the *** amount by 12%, which *** fee became $215 a month which was still affordable. We never paid assessment fee more than $250-$300 per year. I never felt like we have been scammed and robbed like CMA Management Company. Since, CMA took over the Round Hill community management company, they raised the *** fee by 28% and on the top we have to pay $638 for the assessment. Its a big jump from what we had and people in Round Hill community are the low income and we cant afford to pay this large amounts. They are almost double charging us and its more than the mortgage payment. Its understandable, the cost of living went up, but it doesnt mean you can raise *** and assessment fee so high to the point where people cannot afford to pay. Besides, they always do their meetings during the week days, where all home owners are at work and cannot attend their meetings to express our opinions and they gather together their board members, do their meetings by themselves and make whatever decisions they want to make without homeowners permission or agreement and they send emails saying: thank you for your support, it was a good meeting, they are like dictators. CMA doesnt do anything differently when it comes to the service, the service even got worse, we have a Waste Management company who started to come once a week and one of my neighbors said they saw a rat running on the roofs. Like what are you charging us for when you dont do anything in the community?I sent 3 emails to their manager ***************************** to his email: ******************************************* and he responded to none of my emails. He doesnt care about the people who live in this community and he should not be managing our neighborhood community. I need BBB company to step forward and help to resolve this issue to lower down the cost of *** and the assessment fee, its not affordable and I cant pay $287 for *** and plus $628 for the assessment, its almost $1000. BBB company needs to stop CMA from scamming and robbing low income people who live in this community, its not acceptable to make peoples lives miserable.

  Business Response

  Date: 07/10/2023

  Good *******************************,
  
  Community Management Associates (CMA) is the managing agent for your community and we work at the direction of your elected Board. This Board is composed of your fellow owners. The Board communicated through CMA with the entire community several times about the need to increase the monthly assessments and the need for a special assessment; attached is one of those communications.
  
  Round Hill recently held a public meeting which was attended virtually by over half of the community to vote on the special assessment, and the annual meeting open to the entire community is scheduled for the 20th. In addition, the 2023/2024 budget was delivered to the entire community a couple of weeks ago. The new fiscal year began on July 1. Communication has taken place and will continue in the future.
  
  After reviewing your account, your unit monthly assessment increased from $222.98 to $287.48 July 1st.
  
  Please continue to contact your Associations management team with any questions:
  
  Association Manager
  *****************************
  ******************************************* / ************

  His Supervisor is:
  ****************************, AMS,PCAM 
  Division Manager
  ******************************************* /************
  
  Best,
  
  ***********************, AMS, CMCA 
  Manager of CAM Operations
  ************ | ******************
  CMA ****** Services ************ 
  
  ******* | ******* | Georgia | ************** | *********
  
  Payment addresses, account login, and ********************** info are available at CMA Communities
  CMA Vendors has invoicing instructions. Please do not send invoices to a CMA office
  Closing letter and lender questionnaire options are available at CMA Buyer/Seller **************************** Services has non-owner options for obtaining association info
  

  
  

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20291727
  
  I am rejecting this response because:

  I don't accept their response because they are raising the *** fee by 28%, and the assessment fee from $300 to $628, almost $1000,  that's outrages, non of the management companies before *** made those kind of stupid decisions, the previous management companies raised the *** fee by 8% and the most was by 12% considering people's low income in this community.  
  
  - I talked to couple of my neighbors and they are so upset just like me. They have to pay because they have no choice. But they are absolutely, disagree with the Board members decision to raise the *** and assessment fee so high where people cannot afford. So, whoever from the Board members voted to raise the fee, let them pay probably they have a lot of money. 
  
  My monthly account *** fee was $215 not $222.98 and now it's $287.28, that's $72 more. Who raises the *** fee like that, it's so high. 

  Therefore I ask BBB company to help the community people and ask the *** to lower the price of *** fee and assessment fee and make it fair for everybody. 
  
  It's pointless to contact ******************************* association manager because he doesn't respond, he ignores because he doesn't care. 
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/16/2023

  Dear *********************,

  Community Management Associates (CMA) is an agency that works at the direction of your elected ***** of ********** The ***** of ********* are tasked with a fiduciary duty to act in the best interest of the community of today and for years to come. 

  If you would like to be added to a future agenda to meet with the ***** of ********* to discuss your concerns, please request through your CMA representative, ******************************

  *****************************
  *******************************************
  Direct Dial ************

  If you feel like you are not receiving timely response from ******, his surpervisor is **************************

  ***************************, AMS, PCAM 
  *******************************************
  ************ 

  The Budget was approved by the ***** and not disapproved by the owners at the Annual Meeting. Per the governing documents, this constitutes the new budget to start. 

  BBB nor CMA have a say in the matter.

  Best,

  ***********************, AMS, CMCA 
  Manager of CAM Operations
  ************ |******************
  CMA ****** Services ************ 
  ******* | ******* | ******* | ************** | *********

• Initial Complaint

  Date:07/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See the complaint letter, 5 Exhibits, and 4 Attachments that I uploaded

  Business Response

  Date: 07/07/2023

  Obi Nkpa,
  
  I have reviewed your account with our ********************** team for your community.
  Your managers contact information is:
  
  ****************************
  Community Association Manager
  *****************************************
  ************ |*********************
  
  Your account was charged a couple of late fees for an unpaid late fee, for *** and June which your manager has requested to be removed.  Your address was included with the mailer notice on increase of HOA assessments so you should have received. The special assessment was explained in a letter to all homeowners and homeowner were invited to attend the annual board meeting to address any of the questions they may have by the ***** of ********* (composed of fellow owners) and the management team (works at direction of the *****).  The management team is always eager to please and this is the first time they have heard from you on your concerns. The special assessment goes to your Association not the managing agency, CMA.  I hope this interaction clears things up a bit.  Please let your manager, ****************************, know if you have any further or other questions. 
  
  Best,
  
  ***********************, AMS, CMCA 
  Manager of CAM Operations
  ************ | ******************
  CMA ****** Services ************ 
  
  ******* | ******* | Georgia | ************** | *********
  
  Payment addresses, account login, and ********************** info are available at CMA Communities
  CMA Vendors has invoicing instructions. Please do not send invoices to a CMA office
  Closing letter and lender questionnaire options are available at CMA ************ Services
  CMA ************ Services has non-owner options for obtaining association info 

  Customer Answer

  Date: 07/08/2023

  Please see my July 8 2023 .pdf (and its.doc) attached documents as my response to the business response.

  Please note:

  (i) the yellow highlights of my response to the business 2nd sentence response;

  (ii) my response to the business 7th response as it pertains to the business first sentence "......... requested to be removed".  Said action "......... requested to be removed" by business has not happened, and I need to know the result.  I think that is where we are now, but if we are at somewhere else I need to know where.  Also I think business will be responding on BBB website for me to know. 
  

  Business Response

  Date: 07/14/2023

  Dear ********,

  The 4 late fees that occurred from change in assessment have been requested to be waived. That should happen in 3-5 business days.

  Please have a great weekend,

  Best,

  **********************;

  Customer Answer

  Date: 07/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Obi Nkpa

  The business response waiving 4 late fees that occurred is well accepted by me. 
  That lets me to not forget to do other things I should do, including helping the complex in ways that I can, and have done in the past.

• Initial Complaint

  Date:06/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in my house for over 10 year and have had many HOA in our Lantern Walk Community. Community Management Associates *** came in a couple years ago and has been charging me penalties for payments of my HOA. They have been charging lates fees for late fees. I have always paid my ***************. CMA came in as an HOA and switched up our payment schedule to incur more penalties and tripled the penalty fee. They are a predatory company and need to be stopped

  Business Response

  Date: 07/06/2023

  
  In review of the Rice account, it does show multiple late fees applied to the account. The late fees are applied as outlined in the governing documents of Lantern Walk. For example, the April assessment was not paid until June. *************************** is the manager and she will be reaching out to you. You can contact her at ****************************************** with any questions you may have with the community. We are the managing agent for your community and work at the direction of your Board that is composed of your fellow owners.
  
  I am confident ****** and ************ can work through any concerns that he may have.
  
  Best,
  
  ***********************, AMS, CMCA 
  Manager of CAM Operations
  ************ | ******************
  CMA ****** Services ************ 
  ******* | ******* |Georgia | ************** | *********
  
  Payment addresses, account login, and ********************** info are available at CMA Communities
  CMA Vendors has invoicing instructions. Please do not send invoices to a CMA office
  Closing letter and lender questionnaire options are available at CMA ************ Services
  CMA ************ Services has non-owner options for obtaining association info 

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst HOA ever. They put a lien on my home while I was actively making payments. They didnt email or mail me to inform me that they were trying to collect the total debt BEFORE filing the lien. By law, they have to send a demand letter and/or notice of lien before filing a lien. I had automatic payments set up, and since they increased HOA from $191 to $388/month, my account wasnt authorizing payments above $200 every month. By the time I caught it which was only 6 months after I set it up, they had already sent it to collections and put a lien on my property. I will definitely be contacting an attorney because they didnt properly notify me before taking such actions. They are very discriminatory against black and brown people.

  Business Response

  Date: 06/14/2023

  Good afternoon,

  All owners with a balance due are sent late letters each month from the Association by Community Management Associates as we are the managing agent. 

  Soulful Design & Builds, LLC. was sent several late notices and demand notices prior to the Association turning the account over to their law firm to collect.

  Please work with the law firm to reconcile.

  Best,

  ***********************

  Manager of CAM Operations

  CMA

   

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/7/23, I received a bill from our neighborhood *** for our annual dues. Check was written on 5/7/23 and posted in the mail for pick up by **** on 5/8/23. On 5/10/23, I received a delinquent notification with a $10 fine and threats to contact creditors. I reached out to the organization and requested for our community manager to contact me, I never received a call back. On 6/5/23, I received another delinquent notification with yet another fine attached. I reached out to the *** and was informed that they have not received our check. Confirmation with our financial organization, no check was cashed. On 6/6/23, I went to our local office, provided physical evidence of payment and fine was removed. Employee recommended stopping previous check payment and to pay in office as previous check may have been lost in the mail and concern for theft. I followed recommendations and paid in office with a new check, cancelled previous check and contacted main office to notify of payment made in local office. Employee on phone stated that they will process my previously written check and then charge me with bank fees for cashing a stopped check. I asked to speak with a manager who returned my phone call later in the day. Mr. ********************* again informed me that even though I provided him and his organization adequate time to not process the previous check, they will still continue to process the check and fine me bank fees. When I asked him how he would have liked me to proceed with payment, he was unable to provide a method of payment that did not result in additional fines/fees. I have payment receipt from our local office with confirmation from our financial organization that payment has been removed from our account. On 6/10/23, I received another delinquent notification stating that creditors have been contacted. I have made payment, twice, and I'm still being turned over to creditors. How is this legal?

  Business Response

  Date: 06/12/2023

  Good Morning, 

  Can you please provide your Association's name, your address, and if possible, your account #? 

  I do not see your email on file at any of the ****+ associations that we professionally manage. Once this information is received, it will be my pleasure to look into.

  Best,

  ***********************

  Manager of CAM Operations at Community Managements Associates

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** does not have the temperament to be manager of the morning view *** managed by Community Management Associates. She has put a $100 charge that has blocked us from using our community pool. She claims my daughter and her friends who also live within the *** left the community room a mess. We have asked her several times to provide us with an invoice and pictures of the conditions she claims we left the room but weeks later she is still refusing to do so. I have called her multiple times and she never answers the phone. She has yet to even give us a formal letter acknowledging the charge. We discovered the charge as we were taking our family to the pool and they informed us we were blocked from entering. Last communication we had with ***************************, she informed us she would discuss this with the board and get back to us but she never did. We also asked for the contact information of the President of our *** but she ignored that request. We still don't understand why she would single out our daughter when there were multiple kids in that room that also live in our ***. We never filled out a reservation for that room. There was also a party held the next day from 1pm to 9:30 pm which is the much more likely culprit of causing that mess. We have no is*** paying this charge but she refuses to even give us the invoice of the charge and pictures. *************************** told us there's camera footage of it but won't show it to us. What really crossed the line when she also started accusing the kids of possibly stealing things from the room, but she never gave ** a list of anything missing. My next step is to *** the *** (Community Management Associates) for discrimination and for blocking ** from the pool if this doesn't get resolved soon. This could have been handled in a much more sensible manner if *************************** could just provide us with this information. Note: The room was left clean

  Business Response

  Date: 06/02/2023

  Mr. ***********,

  I have received your BBB complaint and have reviewed with the management team for your Association. ****** sent an email communication to you on 5/31/23 at 12:37pm with details on your concerns submitted. The cleaning fee was waived and the pool access has been reinstated. I hope your grievances feel like they have been resolved.

  Here is a copy of her reply:

  From: ***************************
  Sent: Wednesday, May 31, 2023 12:37 PM
  To: **************************
  Subject: RE: New Message from Morningview Homeowners Association -[#XN3718147]
  
  Mr. ***********,
  
  Thank you for reaching out to the Office.  I am sorry your email brings such hostility and contempt with a threat to ***.  This type of email is usually different than how I try to communicate with homeowners, as there are always solutions and discussions to be had before threats of a suit are had.  If you *** the *** over being disgruntled, you are suing yourself which is counterproductive to any type of communication process. 
  
  The initial request from your wife was to rent the Childrens Wing for the kids that night.  It appears the reservation was canceled after work hours.  ********* decided the kids would use the Clubroom for their activities for the evening.  A sign in the Clubroom says no one under the age of 18 is allowed in the Clubroom.  I have attached a copy of this.  This is outside of the is*** of the area being left clean or not.  The other problem we must consider is that the kids were in the Clubroom past any time the amenities were open in the community.  They did not leave until after midnightall community amenities close at 10:00 pm. Last, no parent/adult was around that check on the room before everyone left.  I say this because there is a conviction from your email that the kids left it clean.  How do you know this?  Before she hung up on me,your wife let me know the kids had taken up a $100 fund to pay for the cleaning of the Clubroom.  She and I discussed the fee, and an email was sent saying the fee would be applied to your account.
  
  I am not sure how this concern has gotten so sideways, but that is not the intent of the Office.  The cleaning fee will be waived at this time.
  
  ***************************
  On-Site Morningview Community Manager
  ************ | ************
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a fire in my loft at Liberty Lofts on December 2nd and my HOA snd CMA managment were informed. I filed a claim to USAA as secondary insurance for my deductible, loss of use and personal property. CMA didnt help me file a claim or submit one to ******************* until February and kept asking my agent for info and dragging their feet when it was sent multiple times. In addition the estimate was approved and check paid by travelers to CMA for a large sum for my contractor to finally rebuild my Loft in March but CMA has still not sent it to me. They asked to sign and notarize a document weeks after it was received and I did but since then no check and no updates and its now caused me to be out of my home 5 months, I have exceeded my USAA loss of use/living limit and now Im almost 10k out of pocket of loss of use living expenses due to their delay. And the rebuild has not even started because my contractor cant start work until the check for 79k from the insurance is finally sent to me. Nobody will update me when the check will be mailed to me or give me tracking and help and they are holding onto my insurance money and leaving me homeless in a physical and financial emergency situation.

  Business Response

  Date: 05/12/2023

  ********************** was issued check number ******* and it has been cashed. It is reconciled in the Liberty CIT *************** **** account.Check was sent via ***** to the mailing address we have on file for her (tracking information is below as well as a picture attached). Manager, ****,sent ********************** an email with the first ***** notification as well as an email showing the delivery.  As for the delay in filing a claim with the Associations insurance, the Board had to work with their insurance agent to file a claim. The sprinklers did not go off there were no flames.The fire department had a difficult time locating the source upon arrival.
  
  TRACKING NUMBER ************
  
  FROM Community Management **********
  ***********************************
  Suite128
  ATLANTA, **, **, *****
  
  TO ***********************************
  2006 **********
  *******, **, **, *****
  
  REFERENCE Liberty Lofts #****
  
  SHIPPER REFERENCE ************* #****
  
  SHIP DATE Wed 5/03/2023 03:28 PM
  
  DELIVERED TO Residence
  
  PACKAGING TYPE ***** Envelope
  
  ORIGIN ATLANTA, **, **, *****
  
  DESTINATION *******, **, **, *****
  
  SPECIAL HANDLING Deliver Weekday
  Residential Delivery
  
  NUMBER OF PIECES 1
  
  TOTAL SHIPMENT WEIGHT **** LB
  
  SERVICE TYPE ***** Priority Overnight
  
  
  
  

  Customer Answer

  Date: 05/15/2023

   
  Complaint: 20009406
  
  I am rejecting this response because:CMA delayed filing my claim and paying me the insurance money for five months to start repairs so I can move back into my place. This cost me over 10k out of pocket for living expenses due to their negligence in not filing the claim in a timely matter when my secondary insurance USAA had already approved the estimate for repair of 89k and had all the pictures and documentation. My place has been unlivable due to the toxic smoke damage which required complete demolition of my kitchen, the floors, many of the walls and all porous material, complete cleaning of all other material left.
  

  The fire was December 2 leaving me without floors, a kitchen or bathroom making it unlivable and requiring me rent a place. And again CMA didnt file my claim with my HOA insurance until late February. Once finally filed with ******************* they did their part and approved the estimate and sent the check to CMA in March to pay to me and get my repairs finally started. However CMA held onto my insurance money to start the repairs on *************  until May.
  

  I did finally receive a tracking number and check right after I wrote the initial BBB review  (I have the date on the email which is over 5 months after my fire). With that said I believe CMA should pay for my loss of use expenses as I exceeded my loss of use coverage with USAA and as previously mentioned was homeless and forced to pay pocket over 10k to rent a place while still trying to pay my mortgage due to CMA delaying filing my claim and releasing my payment for repairs for 5 months. My contractors are just now able to start work rebuilding to get me back into my place and will still take time and continue to require daily out of pocket living/housing and food expenses due CMA and no fault of mine so Im requesting they reimburse me! 

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 05/15/2023

  **********************,

  Community Management Associates (CMA) took proper action in regards to the fire in your unit. CMA is an agency that works at the direction of your ***** of ********* (composed of elected owners in your community). I would suggest that you request a meeting with your ***** of ********* to discuss your concerns. You can schedule this meeting with your Association Manager.

  Thank you,

  *********************** of Community Management Associates

  Customer Answer

  Date: 05/15/2023

   
  Complaint: 20009406
  
  I am rejecting this response because: when I reached out to the *** regarding filing the claim and my check they told me all they could do is forward my emails to CMA as they were in charge of handling everything. So the failure to file a claim and send me payment in a timely manner and cost me months of out of pocket expenses was due to CMA. Its not ok for a management company to delay filing an insurance claim for months while the paying homeowner that has paid dues for coverage is forced to vacate and pay out of pocket. Not to mention hold on to the homeowners  insurance money for over a month when the contractor is waiting for payment to start the rebuild so the homeowner can move back in! That is not protecting the consumer/homeowner. So the out of pocket expenses I paid as a homeowner by not being able to move back into my home for over 5 months due to CMAs negligence (failure to file in a timely manner and holding onto cashed insurance money for over a month) should be reimbursed. It should not fall on the homeowner that pays for the insurance coverage. 

  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Community Management Associates, through their agent *************************, hired a plumber, without my knowledge or agreement, to inspect a toilet in my condominium unit to determine if it were leaking into the parking garage below. The plumber, *********************, was extremely rude and unprofessional and insisted on flushing the toilet so that TWO assistants in the garage below could see if it leaked. **************** then billed the Condominium Board for $475 (attached) who in turn have billed me. NOTE THAT *************** DID NOTHING BUT FLUSH THE TOILET ONCE. For that, he charged for FOUR persons: two mechanics ($280) and two helpers ($130) plus a $65 visit charge. (Two months before, I had the toilet removed, parts replaced and the toilet reseated for $160.) **************** was only allowed to charge this outrageous amount because he knew that ************** and CMA Associates would not contest it and I would be forced to pay it by my condominium association.When I refused to pay this exorbitant charge, ************** placed an assessment against my unit and began legal bill collection.***************************** job is to protect and serve the residents of this complex. Instead, he uses non-BBB accredited vendors, and allows them to charge whatever they want to the mostly senior residents.Finally, ************** has childishly blocked me from his email. The last time I looked, I am still a CMA client.

  Business Response

  Date: 04/04/2023

  To Whom it may concern.

  The homeowners statements are not correct.  ********* of directors and not CMA as the agent would have decided what action to take with the plumbing issue. Since this is now pending litigation in ****************************** CMA or it's agents would direct all communications from the owner to the Assocation attorney. 

   

  Any further inquiries should be directed to the association attorney representing Town Square Codo Association.

  ****** and ****** Community Association Attorneys 

  Attention ***********************

  ************

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19885962
  
  I am rejecting this response because CMA's assertion is false: No representative of the condo Board ever spoke to me about this issue; IT WAS ************************* of CMA that informed me by email that HE was assessing the sum of $475 against my unit. This is typical obfuscation by CMA and its agents.

  To wit:

  --------- Forwarded message ---------
  From: ********************* <****************************************>
  Date: Tue, Jan 3, 2023 at 11:43 AM
  Subject: *******************
  To: ************************************ <******************>
  CC: ********************* <****************************************>
  
  
  Good am.
  
  Please note that the attached invoice-location specific review- is specific to your Unit & is being specifically assessed back to your Unit in accordance with the Declaration/Bylaws.

  Business Response

  Date: 04/04/2023

  CMA is a management company hired by the board of directors to assist the elected board with daily operations of the community. CMA is the agent and works at the direction of the board of directors. The manager (agent) would have had the board approve the plumber coming out to the building and determining the source of the leak. The board would then have the agent reach out to the owner to inform them what was discovered as in this case it was a limited common element which allows the board to send the bill to the owner for reimbursement to the association.

  This is a legal issue and  has been turned over to the association attorney and the owner should be contacting *********************** if he has questions about what gives the board the authority to charge the repair back to the owner. He has been sent two letters from the attorney that outlines the boards authority to make the repairs and charge the owner for the plumbing bill. This matter will now be settled in a court of law and again the owner should contract *********************** if he has additional questions from the previous two legal letters that were sent to owner already.

  thank you 

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19885962
  
  I am rejecting this response because: in re this issue, I have only been contacted by a vendor to MCA. MCA agent ********************* accepted, without question, the obviously inflated charges for a plumbers visit. I would suggest that MCA investigate the relationship between ************** and the plumber *********************. Numerous residents of ************ Condominiums have complained about the service and charges of ****************, who is the only plumber recommended by **************.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********. I own a townhouse in the Augustine Commons Community in *** **.Recently, I discovered mold in my home,(Jan. 14, 2023 to be exact). Apparently, there's a water leak coming from the roof which has caused tremendous damage to my closet wall and floor/carpet. I was COMPLETELY UNAWARE of the issue (I travel months at a time for work-emergency management/disaster assistance). After discovering the mold (which is a very serious matter), I IIMMEDIATELY contacted CMA (via email and telephone) and the association manager but to no avail was I successful in receiving a response or an acknowledgement. I waited FOUR DAYS, which I feel was reasonable enough, before contacting CMA. I was finally able to speak with someone only to be told "********************, I can't seem to reach the manager either but I will submit an internal request; hopefully someone will contact you." I was know firsthand the harm/issues mold can cause if not quickly addressed. My wall was peeling and the stains left by the water leak were very unsightly. Finally, a roofing company came by to assess the leak/damages. I was told by the roofer, "ma'am you have THREE openings in your roof where water has been entering in." I, again, emailed and called the association manager...crickets! The roofer said before leaving, "let's just hope it doesn't rain again before it's fixed." Well, it started raining hours later (around 2am) and didn't cease until 9:30 that morning. I called the association (emergency line), mentioned the water running down my walls and was told the same as before, "I can only submit a request." At that point, I call State Farm and begin to file a claim. The runaround is what I received from CMA... immediate help is what received from State Farm. No professionalism, communication or accountability from CMA. Very disappointing and disheartening for someone who pays dues months in advance and never contacted HOA before. Unacceptable!! Complaint first, legal counsel next.

  Business Response

  Date: 01/26/2023

  ************** reported the leak in her unit on 1/14/23. The manger had the roofing vendor contacted the next day and followed up with ************** on 1/18 letting her know to expect a call to get on the schedule so the roofing company could get into the unit when she was home to inspect the roof and the inside damage to determine where the leak was occurring. The manager reached out to the roofing company to follow up and confirm that they had scheduled with ************** an appointment.  The roofer had confirmed with the manager since she travels for work that they had it on the schedule to meet her at the unit on Tuesday the 24th. After the inspection of the unit on the 24th the roofer sent over a proposal for the repairs, and it was received at 4:26 PM on the 24th of January. Since it was over $500 it required board approval and was sent to the entire board members for approval on Wednesday January 25th at 10:26AM. The board has to have three members approve the bid and that was received today at 11:10AM.  The Roofer was sent approval for the quote today and they have scheduled the repairs with ************** for Thursday Afternoon February 2nd.  

   

  ************** was informed that there is a process to get a roof repaired that has to be followed once the roof leak is reported.  Since we are the agent, we have to have board approval for all quotes and repairs before they can be approved.  ************** also said she travels for work quite often and she does not know how long the roof has been leaking.  Again we took this matter very seriously and once reported had it quoted and scheduled for repairs in under 10 days! I am not sure if we could have done anything quicker.

   

  Thank you,

  ***********************

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18897277
  
  I am rejecting this response because most of it is false. I was NEVER informed of the process to get a roof repaired because the property manager would never even return my call or email! Thats a fact and I can prove it. I asked several times to be contacted, several.
  Instead of continuing to go back and forth with CMA and the *** board, I have contacted ****** Law Firm LLC,  and will move forward with securing legal representation. I have PROOF of everything and can attest to the fact that addressing the is*** would have been having the roofer, sent to my home by ***,to install a tarp to prevent future water damage until the repair was approved.So much has happened in the past 2 weeks that it's almost impossible to cite everything here. Instead, unlike the other residents who have not held CMA and the Board accountable, I refuse to allow such an injustice and disservice. I not only pay *************** on time, every month and weeks in advance, this is my first time EVER reaching to *** for help with anything. I am a fairly new resident (18 months) and to receive this type of treatment and watch water run down the walls in my home (closet specifically) is simply UNACCEPTABLE. FACT - Several residents in my community have had roofing is***s, several. I not only have roofing is***s, I have MOLD in my home, which was clearly communicated the day I discovered it (along with pictures). In my line of work (emergency management/disaster assistance) with FEMA & SBA, we know firsthand, Mold is not safe or sanitary, which is why disaster survivors are advised and encouraged to vacate their damaged property. I travel for months at a time responding to disasters in ************************ ***** and 2 ****territories (*********** and the **************). What I am personally experiencing now, I see and deal with every day (for the past five years to be exact).  Because of my work, I KNOW ALL TOO WELL what my rights are and the terms of the *** agreement, which is why I have decided to take legal action. I KNOW I have a case, especially after speaking with another attorney who happens to be a labor and employment attorney with knowledge of property law. I will conclude by saying, the saddest part of this dispute is to have my request for $1,000 (insurance deductible) or $825.00 (cost of roof repair) not even acknowledged or granted. CMA and *** would rather me *** them than to do what's RIGHT, fair and reasonable and that is to "make me whole" by simply rendering to me the cost to repair the roof, which has ALREADY been approved by the Board, in the amount of $825.00.If not for my insurance company and the contractor who has already begun work on my home, first by installing a tarp (which was the LEAST CMA and the Board could have allowed the roofer to do), more rain would enter my home due to the inclement weather Georgia has been experiencing for the past few weeks. As a matter of fact, there's a 50% chance of rain Saturday and Sunday (Jan.28th-29th). Also, it was stated in the response, "Again we took this matter very seriously and once reported had it quoted and scheduled for repairs in under 10 days! I am not sure if we could have done anything quicker."  INCORRECT!

  
  I contacted *** on the 14th; the repair was scheduled TODAY, the 26th!! I received a response four days after reporting the is***Unacceptable! The roofer, sent by ***, didnt even install as much as a piece of plastic to cover the THREE openings in the roof of a property thats barely 5 years oldUnacceptable!

  
  The repair will not be made until Thursday, Feb. 2nd, ANOTHER week from now! And again, it was four days before I even received a response and that was ONLY AFTER I contacted the Atlanta office and was informed nothing could be done except for submission of an internal request, which I obliged to. Once more, if the insurance company and contractor had not installed the tarp when they did (very next day-Jan.25th), I am positive I would experience more damage in the coming days due to the inclement weather affecting Georgians this weekend. CMA has a ONE STAR ****** rating and has received over 25 complaints here on BBB alone....let that sink in for a second. 25 complaints and a ONE STAR ****** rating. Enough said!  I have tried (three times now) to rectify the situation but to no avail have I been able to. In my opinion, $825.00 is not a lot to ask for especially when the repair and amount has already been approved. I could no longer wait on CMA and *** to act when my home was being damaged by water more and more. After my personal items were destroyed, I had no choice but to contact State Farm and move forward with submitting a claim. Work has already begun and I have already paid my deductible in the amount of $1,000. This is the only reason why I am asking for the cost of the repair instead of waiting ANOTHER week to have the is*** addressed and resolved. Mold causes serious health is***s; living with it is not acceptable. CMA nor the board cares anything about that. Yet, they had no is*** in cashing my check for *************** for the month of February and March!As I stated earlier, I have always paid *************** on time, weeks and months in advance. The saddest thing about this entire ordeal was to read the following (written by the property manager who has been nonresponsive since day one until she was made/forced to respond four days after I reported the is***) The repair for **** is scheduled for Thursday afternoon, February 2nd. The owner is responsible for repairs on the inside of her unit ( i.e., Article 5 Maintenance: Common Property).  The *** should not consider repairing the inside of anyones unit, only if the *** neglected to address the matter quickly when reported.  In this case, ************** is*** was addressed when reported. Also keep in mind, ************** stated that she travels for work,and she was not aware of the roof leaking or how long it had been going on before she caught it. Viewing her pictures, this damage has taken place over time.
  
  Let me be clear, I NEVER asked to have the inside of my home repaired, NEVER! I have always only asked to have the roof repaired. Last but not least, to be blamed and held at fault simply because I travel for work and was unaware of the is*** is preposteroussimply outrageous! This could have happened to anyone. No one knows theres a leak in their home until they see the leak! It doesnt matter how long theres been a leak. Once seen, thats when action should be taken, which I did! I take pride in helping disaster-stricken communities recover and rebuild after enduring catastrophic storms and unimaginable loss. To experience and endure this level of foolishness is an absolute outrage. Not only is this experience disappointing,it is VERY disheartening. What Ive come to learn and understand is this simple truth, What you dont confront, you dont change. Well, its time for a change. One person can make a differenceI dont mind being that one.
  
  ***************************

  Business Response

  Date: 01/31/2023

  Since the homeowner has now decided to file suit against the association and turn this into a legal matter the board of directors has filed a claim with the ******************** carrier today and also turned this over to the association attorney to respond to the homeowner in a non-public way since this is not the correct format to use to respond to a legal matter.  I would advise the BBB now that his is a legal issue to not publish any information that could jeopardize this lawsuit until this is settle in a court of law.  The association attorney and the insurance carrier who will be representing the *** and CMA will now be dealing directly with the attorney for the owner. 

   

  Thank you, 

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************