Complaints

This profile includes complaints for Community Management Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Community Management Associates, Inc.

  1465 Northside Dr NW Ste 128 Atlanta, GA 30318-4220

• 

  Community Management Associates, Inc.

  1564 Northside Dr Ste 128 Atlanta, GA 30318

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple keys from this company. They are RFID based. This company utilizes them to access the facility in which I pay $600 annually.The company has an issue with their cards loosing its ability to stay magnetized. I was just charged another $25 the same day they charged $300 for half of annually dues.

  Business Response

  Date: 07/17/2025

  **** owner receives 1 free amenity card and after that if the card is lost, stolen or damaged, the cost is $25.00.  These costs are not included in your yearly Association dues as they purchased on an as-needed basis. This is a standard cost across Associations and the Board determines the pricing.
  
  As of today, there is no $25.00 fee charged to your account for the pool access card.
  
  Please remember to visit the pool only during normal pool hours, which are 9:00 a.m. to 9:00 p.m., unless maintenance is taking place. It appears a new pool access card was delivered to you, and no charge was applied. If your card is not working for any reason, please notify your manager. 
  
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am own a home in the Palisades Community in *********. I along with several residents have not been able to utilize the pool amenities due to change in leadership and inability to update pool cards timely. I sent my first email on 6/11 to ********* ****** and ****** ****** both of which who have done nothing but say they are checking or working on it. Prior to the change in manager the previous manager was able to correct the issues in a few days but now the is apparently a new process that was not communicated to the residents. I sent them a copy of the pool key and neither of them reviewed the attachment and requested it again further delaying the process. It going into the third week and we still don't have access to the pool. At this point they need to send a new card.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water bill issue with metering company which was resolved by my tenant. *** will not call me back to address $$ that was transferred to my hoa bill. This should be credited. No one has called me back and this has been going on since October 2024

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to reach a resolution before reaching out to the bbb, however, at this time I am not getting any information.I have been harassed because my home is listed online for rent, however, I have never rented it or even shown it. *** has hired a company to manage rental properties (RMS), they have continually harassed me, had me fill out an affidavit stating I have not rented it, but even after all the email and legal documents, they still continue to email me threating me that they will charge me if I don't give them renter info, and that I need to pay the yearly fees if I have it listed..... I received an email from the property manager stating "Bridgetown leasing fee is going up $40 per year. As a reminder, this fee is ONLY assessed against owners who are renting out their homes."The Governing documents state "Owners-Landlords WHO ARE LEASING their lot shall be specifically assessed an annual leasing fee of $199"There is nothing stating that I get charged for putting my house online, but ***** advised she spoke with the Board and that they can go ahead and charge me...... This seems like they are just trying to get every dollar they can and feel like if they harass you enough you will just pay..... Just as I did in Dec after so many letters and threats!They did charge my in Dec for having it listed and even added late fees and threats of more I have all the emails and documents that show what I have stated above

  Business Response

  Date: 03/14/2025

  Dear ******** *******,

  We have received your BBB complaint and please do work with your Association's manager, ***** ********. Your community's Board of Directors are the decision makers on waiving any fines or fees. That is not a decision of anyone at Community Management Associates. Robin's contact information is:

  ***** ********, Community Manager / **************************************************************************** /************/CMA *************** ************ 

  There are no leasing restrictions at this community but Bridgetowne does use RMS to monitor leasing. Using this vendor to track those that are listing their unit for lease or have it leased is a decision the Board is authorized to make. 

  Again, please work with your community manager & Board. 

  Best,

  ***** ****** / CMA

  Customer Answer

  Date: 03/14/2025

  I have requested info on the board members 

  I have called, sent emails, and put requests through the online portal to get board member information.....as of today.....still nothing

  How can I contact the board members when there is nothing listed online

  And nobody will give me that info????

  Business Response

  Date: 03/17/2025

  Good ****************************** can not make a decision on this matter; please request a hearing with your Board through your manager.

  Best,

  ***** ****** - CMA

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing a complaint against CMA Associates (***) due to their mishandling of my homeowner information, which has resulted in misclassification and unauthorized involvement of a rental agency.I recently discovered that my property has been incorrectly classified as a rental rather than an owner-occupied residence. This error has led to issues, including an unexpected fee increase that I was never notified about. Additionally, I was contacted by a rental agency requesting an affidavit to verify my residency statusdespite the fact that I have never authorized this agency to have or use my personal information.I am deeply concerned about how my information was shared or mismanaged without my approval. The **** failure to accurately classify my property and its apparent coordination with a rental agency, without my consent, is unacceptable.CMA identified RMS Assist as the new leasing company for **************** and asked us to contact them directly to address their mistake. Other homeowners that we've talked with did not receive any notification from RMS and are not being asked to confirm their status. I request that the *** immediately correct my classification, ensure that my personal information is not improperly shared with third parties, and review their processes to prevent this from happening again. I also expect a formal response explaining how this error occurred and what steps will be taken to rectify it.Thank you for your time and assistance in resolving this matter.

  Business Response

  Date: 02/07/2025

  Parkside Estates just recently starting using RMS Assist for leasing compliance. *** sends out letters to everyone in the neighborhood to gain information for any potential rentals and to contact *** directly to speak with them about her mothers property. I just checked her account and she doesnt have any fees on her account from RMS.

   

  The HOA fees went up for the townhomes in this community for 2025. Homeowners were notified via **** in November 2024 along with a copy of the 2025 budget.

  If you have any further questions, please contact the Associations manager:

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today January 27 2025 I received two (2) letters in my home mailbox from the ************************************************* address of Community Management Associates *** *********. The 1st letter of three (3) pages basically says I did not pay my January 2025 monthly HOA fee, and the 2nd letter of 2 pages basically added a penalty / admin fee / late fee of $145.10 to my February 2025 HOA fee; both letters are included as attachments in this complaint. My 2024 monthly HOA fee is $301, and for reference my December 2024 payment envelope containing my $301check mailed December 1 2024 on time as copied before **** mailing is attached for this complaint.On December 30 2024 I mailed on time via **** $301 for January 2025 monthly HOA fee and three (3) copied made into a one page copy is attached for this complaint. The $301 was mailed for January 2025 monthly HOA fee because the business never sent me a letter that my January 2025 monthly HOA fee will be different from $301. Hence I do not owe the business any penalty/late fee/admin money. If the business had sent me a letter that my January 2025 monthly HOA fee will be different from $301, I would have paid such new amount.Please BBB let me know if you need further information. Per a BBB Desired Resolution section, I clicked on "Billing Adjustment" because it seems the business is wanting $401 monthly beginning from January 2025; that being the case I only have to pay the business $100 to bring my January payment total to $401, and it also means I will pay $401 for February.P.S. This my complaint writing is also included as an attachment and it has bold, yellow highlight, green highlight, red ink, etc; this brings my BBB total attachments to five (5).

  Business Response

  Date: 01/31/2025

  Dear Obi Nkpa,

  Thank you for reaching out on your account.

  Notice regarding the annual meeting, dues increase, and special assessment was mailed out to all owners on July ******. It was also email blasted to the entire community. The special assessment was paid that was noted in the mailer along with the annual meeting and dues increase notice. I do not see where you have contacted your manager to discuss.

  FYI You currently not have an email address on file, nor have registered your account. It is recommended that you do so; your manager can assist.

  Please contact your manager direct at:

  ***** Sullivan - Community Manager 
  ************************************************************************************************************ /************ |************ toll-free  

  Or Ericas's supervisor:

  **** ********, CMCA 
  Division Manager
  ************ | ************
  ************************************************************************************************************

  Best,

  ***** ****** - CMA 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22866381
  
  I am rejecting this response because:

  The business response is not satisfactory.
  There is no **** delivered mail to me providing and stating that my monthly HOA fee for year 2025 will be $401 instead of $301.  As previously mentioned in my complaint attachment letter, $100 is already in their hands to complete a $401 January 2025 payment if my 2025 monthly HOA fee is officially $401. 
  
  The business response mentioned special assessment. This Special Assessment was sent to me via **** mail and it said to pay $600 which I paid. 
  Attached herewith are this response write-up; and two (2) documents on special assessment in support of how things should happen, one is the **** mail I received from the business on special assessment, and the other is the payment I made shown by the payment envelope and payment slip.
  
  As a postscript,there has long been thousands and tens of thousands of dollars of condominium complex money fraudulently taken and stolen in the management of this condominium complex.
  
  Sincerely,
  
  Obi Nkpa

  Business Response

  Date: 02/13/2025

  Dear Obi Nkpa,
  
  Attached is the Annual Meeting notice that addresses the changes in the assessment billing in 2025. These topics were reviewed at the Annual Meeting.
  
  ***** ********, your manager, called both numbers (one in BBB Complaint and one on file) to answer any remaining concerns/questions. The number in the complaint only rings, no voicemail. The number on file has a busy tone. Please contact you manager to address any of your remaining concerns/questions.
  
  ***** ********
  Community  Manager
  ****************************************************************************
  ************ direct
  
  In regards to there has long been thousands and tens of thousands of dollars of condominium complex money fraudulently taken and stolen in the management of this condominium complex, cease & desist with allegations that are not true. We will not tolerate this unwarranted attack on our Company's reputation.
  
  Best,
  
  ***** ****** - CMA

• Initial Complaint

  Date:01/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like the late fees removed since I paid before the deadline. My complaints with other agencies will be following this one since this one. *** is by far the worst HOA in all of *******.

  Business Response

  Date: 01/17/2025

  Aevum Residence,

  Your manager ******* received your internal request and reviewed your account. The payment did post and your account is showing as current. 

  If you have any additional questions please feel free to reach out to *******.

  Sorry for the incorrect letter. 

  Best,

  ***** ****** - CMA 

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22814704
  
  I am rejecting this response because: The same thing will happen again next month and I will again be filing another complaint. 
  
  Sincerely,
  
  **** Aevum

  Business Response

  Date: 01/22/2025

  Mr. **** Aevum,

  This matter has been settled, thank you for bringing to our attention. If you have any concerns next month or anytime...please reach out to your association manager for assistance.

  Best,

  ***** ****** - CMA 

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******** acted as the property manager for the apartment my boyfriend and I rented. During our two-year lease, ****** was consistently negligent and frequently ignored maintenance issues such as roof leaks, mold, and storm damage. When he did address these problems, the repairs were often incomplete, leaving us to finish the work ************ the start of our lease, we provided a security deposit equal to one months rent. However, when we moved out, we did not receive any of this deposit back despite multiple attempts to contact ****** (who also goes by ***). This management company's behavior strikes me as both negligent and borderline ************* a result of the mold exposure I endured while living there, I am now facing long-term health impacts and will need surgery in February to address these issues. Despite this, all we are requesting is the return of our security deposit, which we are rightfully owedespecially since we left the apartment in better condition than when we moved in. Furthermore, *** himself assured us that we would receive the full deposit back when he showed the unit to prospective tenants.

  Business Response

  Date: 11/22/2024

  ******,

  Community Management Associates does not employ the individual that you referenced nor has never been involved in your lease.

  We are an agency that works with the Board of Directors at Associations.

  I would suggest that you review your lease and contact the company that you are contracted with. 

  Best,

  ***** ****** - Community Management Associates

• Initial Complaint

  Date:11/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed $2,559.49 from my HOA, CMA Community Management Association. I am owed this amount due to a credit on my water bill at my townhome in the *************** subdivision, *****************************************************, a community that *** manages. *** dissolved its partnership with a water utility provider (**********), the new Management company is ********. I called about the credit on my account. after months of the runaround, I was told by **** ******, that they didn't have a record of the credit. I then got the Better Business Bureau involved as I got nowhere when contacting all entities (ie: CMA, Utilipro, Conservice), BBB was able to get a half resolution and found out that CMA owes the money. I just spoke to **** ****** the *** for my community and she still says she has no answers for me. The initial BBB reference # is ********, I implore you to please take a look at that entry. I have attached a bill from Conservice dated 4/25, that shows a credit for my account, I also attached the ledger from Conservice that shows that they sent it. *** has consistently pointed fingers in an attempt to NOT give me my refund due. I am asking that you please intervene and Please assist with holding this company accountable, as I have exhausted all avenues. I can be reached at ************, or via email at ************** to answer any questions or concerns. **** ******** direct number is ************.

  Business Response

  Date: 11/04/2024

  ******* *****,

  Thank you for reaching out and I have escalated your concern to your manager, Division Manager, & the Director. 

  **** ******, your manager, will be in contact by Wednesday with an update. 

  Best,

  ***** ****** - CMA 

  
  

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22501505
  
  I am rejecting this response because: it was now Thursday and a resolution to this matter has not been reached. I was contacted by Ms. ****** on Wednesday only to says she has no new information. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 11/07/2024

  ******* *****,

  **** is working with the 3rd party utility vendor that used to service the association. I have looped in her supervisor, *** *****-Childs, to assist.

  They are working diligently to find answers and will be in touch. 

  Thank you for your patience,

  ***** ****** - CMA 

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22501505
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22501505
  
  I am rejecting this response because: it was not an update at all. I would like to give an explanation as to why the reason was rejected. ***, has previously spoken with the prior utility company during my 1 st BBB complaint against ********* At that time ******** says funds were sent. Once BBB closed the case I called Ms. ****** and she advised me she had the requested documents and would provide an update. She never did. I had allotted time for the results, however my refund was not sent nor did I get a follow up from Ms. ****** When I called Ms. ****** she had one excuse after another same with the complaint against ***, first they needed until Wednesday. That day came and no results. Next response was they are speaking with the utility company. That has been a week ago and still no update.
  
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 11/14/2024

  ******* *****,

  **** and her supervisor have been working with the 3rd party vendor the Association terminated. They have reached resolution and **** will be reaching out to you in regards to funds owed. 

  Thank you for being patient.

  Best,

  ***** ****** - CMA

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am looking forward to the follow up by CMA. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a property at ****************************************************************************************************************************. The CMA Property Manager is **** *******. The company *** uses to manage the leasing process is Rental Monitoring Solutions. For 10 months I have been harassed and repeatedly requested to provide duplicate information, unlawfully threatened with a lease revocation, and charged $339 for a fee that is improperly applied. **** never knows what is going on, takes weeks and months to respond to emails, fails to review submitted information, and takes no action on the issues raised. I have incurred attorney fees to assist with this issue and intend to take legal action if the problem does not cease.

  Business Response

  Date: 10/31/2024

  Ms. ****,

  We received your grievance from the BBB.

  If **** is not providing answers to your satisfaction, please contact her supervisor.

  Here is ********* contact information:

  ******* ******- ********,CAM
  ************ | ******************
  **************************************************************************

  Best,

  ***** ****** - CMA

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22487207
  
  I am rejecting this response because: 

  I own a townhouse in the community of Park Place South. For 10 months I have been harassed and assessed fees improperly by ***************************. **** ******* is the point of contact and she is wholly incompetent. I emailed ******* ******, the supervisor, and did not get a reply. This is my final attempt before taking legal action. Remove the $339 unauthorized leasing fee from my account immediately. And cease contacting me.

  
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 11/08/2024

  ****** ****,

  As management has communicated to you; the Association Attorney is the party for you to work with at this time.

  Please contact:

  ********************************
  *****************************************
  ********************
  Main: ************
  **********************

  Best,

  ***** ****** - CMA 

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22487207
  
  I am rejecting this response because management has not communicated. Take off the fee
  
  Sincerely,
  
  ****** ****