Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since Friday May 23, 2025 (opening of the pool 2025) my family, and I have not had access to the community pool. I have contacted the Beacon mgmt via phone, email, text messaging. I have driven to the designated office to receive another set of access fobs only for them to not work as well. We continue to get repeated excuses regarding reprogramming them, sending out the vendor to address the issue only for it to continue to this current date of July 19, 2025. This situation is totally unacceptable, and I need for it to be resolved.

  

  Business Response

  Date: 07/21/2025

  Thank you for submitting the detail as it relates to your experience with our team.  I have requested that our customer service supervisor escalate this issue and resolve it immediately.  I apologize for any disruption that lack of access to the pool may have created for you.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been harassed and misled for over a year by Beacon Management Services and their collections partner ******** CAS over weed violation fines that were resolved long ago. Despite providing proof in over 80 emails, Im still being charged fees the *** previously agreed to waive.There have now been four different settlement or payoff amounts tied to this same account:$812.90 $1,481.85 $2,965.93 (labeled a "discounted payoff")$5,191.00 (most recent invoice)Each time I attempted to pay, I was denied or told a new amount. On March 31, 2025, ****** *., *** manager, confirmed the board reviewed my case and I could settle by paying $1,481.85. I have written proof and submitted it multiple times. ******** refuses to honor this and continues collections.On July 10, I spoke with ****** G and have a recording of the call. She later denied we spoke and falsely claimed I never submitted proof, which I didboth before and after the call. Her actions are dishonest and deeply unprofessional.Pascal, a Beacon supervisor, is now involved and has been respectful, but Im emotionally exhausted and pregnant. This has caused real harm.I am not the problem homeowner hereothers on my street are in visible violation, yet ignored. I will escalate this legally if not resolved and will recover all court costs. I will not disappear until whats right is done.

  

  Business Response

  Date: 07/17/2025

  Good Morning and thank you for providing the additional information on your account in collections.  I see the detail of the settlement offered and approval of the board to waive interest o **** account to settle the matter.  The deadline for payment provided was 7/10/25.  I will escalate this to the collections firm so that they can note your account accordingly and contact you.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23610881
  
  I am rejecting this response because:

  I am rejecting Beacon Managements response because it fails to address the full scope and timeline of this dispute and frankly, it glosses over their own role in causing the escalation to collections in the first place.
  Lets be clear:
  This account was already resolved in 2023. I was instructed by **** ******** to write an appeal, which I did. He forwarded it to the Board, and the Board approved the waivers. That shouldve been the end of it.
  But instead, sometime after that approval, I was sent to collections anyway  for something that was already cleared. No notice, no explanation just passed to Alliance CAS with fees added on top.
  Fast forward to March 2025: ****** G got involved, reviewed the history, and once again went back to the Board for approval. The Board reapproved the waiver, and she confirmed it in writing. But by that time, my *** Beacon account was already locked, and I couldnt pay. 
  So heres where it gets *******:
  Even though ****** G confirmed the approval, no one from Beacon ever properly communicated it to Alliance. ******** kept my account in collections and continued stacking on fees and sending incorrect settlement offers that dont match what was approved by the ********* twice.
  Then in July, Im suddenly dealing with ****** C and the statements by then are overloaded with legal fees, interest, and lien charges. They want me to pay for a lien they placed after the board already waived the debt. Ive been trying to resolve this since before that lien even existed.
  Also, lets talk about communication breakdowns:
  Ive never once spoken to *****, despite being told shes the only one who can help.
  Ive asked Alliance to escalate the issue they refused.
  ***** at Alliance told me to stop contacting Beacon even though its Beacon who approved the waivers.
  ****** told me, and I quote, I dont need motivation, and then hung up on me when I tried to clarify the inconsistencies.
  Lets not pretend this is about me failing to act. Ive provided emails, appeals, and receipts dating back to 2023. I have over 80 emails proving I was communicating before, during, and after the deadlines they now claim I missed.
  This situation is not resolved because the business is pretending like March 2025 was the start of the conversation. It wasntt that was the second time they approved waivers, and even then they failed to communicate it to collections. Thats not a customer issue. thats internal negligence.
  I am only willing to pay the amount that was approved by the Board and confirmed by ****** G not the inflated balance ****** C later created. Im asking for a fair and final resolution that honors what the *** itself already agreed to.
  

  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 07/18/2025

  Thank you for the additional context on this matter.  I have spoken with the board and all communication should be directed through alliance as other team members have indicated.  The settlement that was approved by the board is the amount that is owed and any additional information can be provided through the collection firm.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23610881
  
  I am rejecting this response because:

   

  This situation remains unresolved, and your response only adds more confusion and deflection from the real issue. Here are the facts:
  1. Misleading Team Member Claim
  Your message mentions a "team member" who allegedly advised me to resolve the issue with Alliance directly. To be clear, ****** *. was the only person who ever told me to contact Alliance CAS directly . And when I did, they still was trying to charge me 5K ****** did not do her job .
  Ms. ******, on the other hand, did not advise that. She told me earlier this week (Monday or Tuesday) that she was going to get this resolved and get back to me. I am still waiting on that response. I have this in writing.
  So again: Please do not group your employees under one message unless you are accurately representing what each person said.
  2. No Response From ***** at Alliance
  ***** ****** last emailed me on July 16, 2025, and has not replied since. In that email, she:
  Rejected the board approval and settlement already granted by ****** earlier this year.
  Denied that any waiver or documentation was on file- despite me being told otherwise by Beacon.
  I followed her instructions to write back and clarify, and I still have not received any reply.
  Meanwhile, Alliance continues to send inflated statements that do not match what the ********* approved, and Im being told to pay based on these numbers.
  3. I Have NOT Contacted CEO ******* ***** Yet
  Although Mr. ******* ***** (Beacon CEO) did recently advise me to reach out to his office directly (which I have in writing), I have not done so yet. I was waiting for Ms. Pascal to follow through on what she said. But if this continues, I will be forced to involve Mr. ***** and the full Beacon board directly.
  4. What I Need to Resolve This
  I am not avoiding payment. I am trying to pay the correct, approved balancenot Alliances revised total based on confusion and delay. I am requesting:
  A written reply from ***** Mendez confirming she received the boards decision and will honor the approved amount.
  A revised invoice and payment link based on that decision.
  Confirmation from Beacon that Alliance has been instructed to follow through accordingly.
  Until this is done, I cannot accept the case as resolved.
  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 07/18/2025

  Thank you for the response.  Please continue to communiate with Alliance and all offers, counteroffers or instructions will be provided by that team as this is a collections matter.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23610881
  
  I am rejecting this response because:

  The Director of Alliance, ****** *********, is saying something completely different than what is being stated here in this BBB reply. There is a clear disconnect between Beacon and Alliance, and Im the one being penalized for it.
  Also, Ms. Pascal has not followed up with me like she said she would. She told me on both Monday and Tuesday that she would be following up.yet Ive heard nothing back.
  Meanwhile, Mr. Dubas told me yesterday to reach out directly to his office or email ****** what exactly are we talking about here?
  Beacon leadership is saying one thing. ******** is saying another. And Im still being asked to navigate their miscommunication while late fees and penalties keep compounding.
  Until your departments are on the same page and can provide me a final, corrected invoice, I will continue rejecting these circular responses.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To expand my driveway, I submitted an ARC modification request on 3/17/2025. I paid $100 to submit the request on 3/17/2025. After 30 days, they denied my request on 4/21/2025. The reason for the denial was that the driveway can only be extended on the right side. I modified the request accordingly and resubmitted it on 4/21/2025. As of today (5/30/2025), I still have not received any response. Ive been contacting them almost every week, but nothing is getting done.

  

  Business Response

  Date: 05/30/2025

  Thank you for providing this information about your situation with services and the ARC.  Can you please provide your full address and the name of the community so that I may assist you better?  I searched your name in our homeowner files however, I was unable to locate your account that way.  Thank you in advance and I look forward to assisting you.

  Customer Answer

  Date: 06/03/2025

  After trying to contact the business for over 60 days, I finally received a response. They said, A survey and permit will be required for this kind of work. Please obtain. Both sides may also interfere with your septic system. Further research is needed. However, there is no septic system in the area where Im trying to expand the driveway.
  I asked what kind of survey and permit I would need, since theres no septic issue to worry about. Their response was: I am not legally able to advise you on how to proceed with your proposed improvement to your lot. I would start by speaking with Bartow County. Every municipality is different. Speaking with a local engineer could also be helpful.
  Im simply asking what kind of permit and survey they require, since they were the ones who requested those documents. Receiving vague answers after waiting 60 daysand paying $100 to submit the requestdoesnt seem reasonable. At the very least, I need to know exactly what type of permit and survey are required. I initially submitted a plat map, which I believe should be sufficient as a survey for this kind of work.
  At this point, the lack of clarity and prolonged delaycombined with the shifting of responsibility without specific guidanceraises serious concerns about due process and fair treatment. The situation is becoming unreasonable, bordering on arbitrary, and does not reflect the level of procedural transparency expected in matters involving permitting and land use.

  

  Business Response

  Date: 06/04/2025

  Thank you for the additional information and I have been able to locate your account.  I have contacted the Declarant Cordinator and the Property Manager to request additional information as to whether this is a modification allowed in the community or if there is a restriction for work in any particular sewer easements.  The manager/declarant cordinator will be responding accordingly through the portal within 48 hours.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im paying 160$ a month and nothing is getting done in the community (village towns with **** homes) the grass is overgrown , the landscaping has weeds everywhere , the representative is unresponsive

  

  Business Response

  Date: 05/20/2025

  Thank you for providing the information.  The property manager is working closely with the landscape team to ensure the common areas that have been completed by the builder are maintained to the standards desited by owners and expected by our team.  The account manager for the landscaping company was onsite Thursday 5/15 and will be ensuring that the community continues to be maintained to the contract levels.  Thank you again for submitting the information.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After multiple attempts of trying to contact Beacon Mgmt (HOA representative for Village Towns in ************, **) in reference to landscaping and other needs of the community are concerns and issues have gone unaddressed. The community has had multiple meetings to address, landscaping and how our HOA funds are being used. They have yet to rectify the issues or account for the discrepancy in their accounting. The landscaping is laughable, they've provided nor decor for holiday decorations or yard signs for graduates. They have left the residents of this community with no other action than to file a formal complaint and possible court action.

  

  Business Response

  Date: 05/13/2025

  Thank you for bringing this to our attention.  The property manager has been contacted and will be meeting with the landscaper immediately to address the issues and will communicate to the owners the status of the landscaping and the plan to resolve.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding ongoing billing and communication issues with ************************* (***), managed by Beacon Management. I have been a resident in this community for over eight years and have consistently paid my *** **** on a monthly basis, not quarterly.Despite timely payments, I always receive a charge of $6.00 late fee. I make the payments on time, and it was posted on time. This is not the first time my account has been incorrectly assessed fees due to miscommunication or improper accounting. I have repeatedly informed the management company of my monthly payment schedule, yet the issue persists.Additionally, I have been going back and forth since 2024 and the communication with the company and ********* is terrible! I was issued a $100.00 violation fee concerning parking on the street in front of MY property during the July 4th, 2024, holiday weekend. During this time, I had company visiting my home. One of my vehicles was temporarily moved to public street making space, and the inspection appears to have been conducted while the car was temporarily parked resulting in the assumption that the empty space in my driveway was unused. I own multiple vehicles and occasionally utilize street parking when guests are visiting.The streets in our community are public, not private. To my knowledge, the *** has no legal authority to enforce regulations on public streets. Lastly, I was informed that I am expected to report the presence of guests in my home and the times they visit. I find this expectation to be an invasion of privacy and unacceptable.Despite multiple attempts to resolve these issues directly with Beacon Management, I have encountered poor communication and no meaningful resolution. I am now seeking assistance from the Better Business Bureau to have the $6.00 late fee and the $100.00 violation fee removed from my account and to receive written clarification on *** authority over public streets.Thank you

  

  Business Response

  Date: 04/18/2025

  Thank you for reaching out with your concern.  I was able to research the violation and see that the original violation was assessed in June and a one time fine was assessed within the fining policy of the association on July 3rd.

  I would encourage you to request a hearing with the board through the property manager to request the fine be removed.  The board is the sole decider on removing any fines related to violations of association covenants.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized increase in HOA fees by this Management Company.

  

  Business Response

  Date: 02/11/2025

  Thank you for submitting the information.  After researching the issue raised, I see tha tthe association dues were increased per the 2025 associatoin budget.  Your account is set up on autdraft and as such, the new dues amount were drafted from your account per your previous authorization in scheduling this payment method.  There is no refund available for you account as the balance is currently $0 and you are current on your annual dues.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22925568
  
  I am rejecting this response because:

  1. The information provided by Beacon Management regarding how I pay my account is incorrect. I do not have my account set up on automatic draft, I submit my payment myself on a yearly basis and do not allow automatic drafts from my banking account. 

  2. Beacon Management, did not address the issue regarding the unjustified. The homeowners in my community submitted a petition rejecting the $100 increase and it was signed by 67% of homeowners. Therefore, this increase should not have moved forward with total disregard for the petition signed by homeowners.

  3. Therefore, my request for my $100 refund, due to unjustified increase in fees has not been properly addressed and I would like a full $100 refund. 

  
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 02/13/2025

  Thank you for you rresponse and I understand your prespective, however, the dues have increased and were due at the time of the autodraft and any action via petition will be addressed accordingly.

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my HOA fee December 29, 2024 as a one time payment for the year of 2025. On January 7th a duplicate fee was charged to my account causing overdraft fees. I immediately called Beacon Management and was told I would be reimbursed the duplicate fee and overdraft fee by the accounting supervisor. There was miscommunication each call thereafter on *** reimbursement or the check being mailed. There was no urgency to their mistake and they mailed the duplicate fee regular instead of overnight, which I still have not received. I am now being told the overdraft fee will not be reimbursed. This is completely unacceptable to not be reimbursed an overdraft fee caused from this business. The website even says seeing duplicate fees? Visit Support page. This is a known problem and they are refusing to fully correct.

  

  Business Response

  Date: 01/22/2025

  Thank you for submitting this information.  My team has processed the overpayment and it will be sent to you accordingly.  Please note that you have set you account on autodraft meaning that the dues are pulled automatacally.  You had a previous balance for which your December payment cleared.  Your January assessment was charged and pulled via ACH for 2025 as this is how you have your account set up.  We cannot refund any bank fees associated with this and I encourage you to set up your account on the payment method that is best suited for you to avoid this in the future.

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22837948
  
  I am rejecting this response because your company is completely dishonest. I never setup automatic and I have the proof attached. It is a one time payment for the year of 2025, why would I setup on recurring? Another payment would not be dude until 2026. Furthermore this is how I know your company is dishonestif I set it up for recurring why would it process 9 days later? It is because your company has a system glitch that you are aware of as it states it on your website. Do the right thing and reimburse my NSF fee.

  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 01/22/2025

  The payment was processed as their was a balance due which was shown in the attachment provided in the previous response.  Owners set up auto draft and not the proeprty management company.  This is the only way it can be done.

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22837948
  
  I am rejecting this response because I setup for a one time payment which is attached. Your company processed a duplicate fee 9 days later which caused me to overdraft and I am needing my $35 NSF fee reimbursed.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** of ***************************** (********, ********) originally sent me a notice of violation due to rubbish and caged animal left in front of my tenant's unit. My tenant notified my own property manager, who manages that unit, that those were left by a tenant from upstairs unit after being evicted. My tenant lives downstairs. On 11/08/2024, I forwarded the email chain to Beacon management customer service, NO RESPONSE. Meanwhile, daily fine of $25 kept accumulating in my *** account. Then I got more letters from Beacon Mgmt via regular and certified mails. They have been completely ignoring my and my property managers' emails. Finally, Beacon Mgmt's manager talked to my property manager and agreed to remove the fine once all rubbish and the caged animal are removed. They were removed and pictures were sent via email to Beacon Mgmt customer service as well as loaded into the *** portal on 12/10/2024, still fines were not removed. As of today, 12/12/2024, the fine is $825 and will increase. I am outraged by complete lack of accountability and dishonesty by that condo's *** and Beacon Mgmt. My tenant and I should fine them for wrongfully accusing us and making us take the initiative to clean someone else's trash from another unit. THE FINE MUST BE REMOVED IMMEDIATELY.

  

  Business Response

  Date: 12/19/2024

  Thank you for submitting this information.  Upon further research, it appears that the matter was resolved by the manager within the normal processes of our orginazation outside of this BBB Complaint.  I am happy to see that the team addressed the issue accordingly and that the matter was resolved to your requested outcome.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beacon Management is the *** Manager for *************************************** in *******, **. Our company manages the residents for the owner of ******************. We received correspondence from Beacon on 10/11/24 that there was an amount due of $5217. We were advised at that time that the fines were from being charged $25 daily since May 17, 2024, for a trash can sitting next to the garage, which was a violation of the *** rules. This was shocking to us because On 7/6 we received a collections notice for $2777.70 for this same issue. This amount was promptly paid to the violation and the issue was resolved. The *** manager did not apply the amount paid on 7/10 to the account until 8/26. Daily fees continued to accrue since that time. Beacon had no interest in closing the violation, only in adding erroneous daily fines to the account. Keeping in mind, Beacon was not sending the violation notices to our company until October 11th. We had no indication that there was still a violation to resolve or an amount to pay. We have requested that the daily fines be removed from the account starting on 7/10 when the payment was made to Beacon Management. Beacon refuses to agree to this without proof that the trash can moved, however they have not provided any proof that a trash can was outside every day since May 14th. They continually do this to unsuspecting homeowners due to the lack of laws surrounding *** managers.

  

  Business Response

  Date: 12/16/2024

  Thank you for submitting this information to us.  We have completed a review of the account and understand the outstanding balance at this time.  As this account has been transfered to a collection agency, all balance information must be provided by that agency.  Thank you for resolving the outstanding violations associated with covenance enforcement. 

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22645663
  
  I am rejecting this response because: Submitting the account to the collections agency has nothing to do with charging fines that are incorrect. They are using this to remove themselves from the situation. This account and the erroneous fines still need to be corrected. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 12/19/2024

  Thank you and I understand you perspective, however, as this is with the collection agency the communication or dispute of the balance must go through them so that any resolution can be presented to the board.