ComplaintsforBeacon Management Services, LLC

• Initial Complaint

  02/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I paid Beacon in error. I do not live in **. So I have been requesting a refund. I keep getting the run around for over a month. They have said that I shall receive a refund but will not give authorization to do it. Wont reply to my emails or return my calls.

  

  Business response

  03/02/2024

  Thank you for submitting this.  I have sent you a direct communication to receive the details of your payment error to assist you in the refund process.

• Initial Complaint

  10/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Beacon's management of our *** was not only abysmal but also led me to the decision to sell my home due to their incompetence. To make matters worse, they continued to charge me *** fees for several months after I had moved. My concerns while residing in the *** community encompassed their lack of transparency in accounting, unresponsiveness to maintenance requests, and the failure to uphold their promise to maintain my yard. I made several attempts to rectify the issue of overcharged *** fees through phone conversations, but to no avail. Although I was assured a refund, I have yet to receive one. Their management services and customer service are exceptionally poor.They have attempted to shift blame onto me for their inadequate website and owner portal, suggesting that I should have prevented automatic payments. However, their website was inaccessible, preventing me from taking this action. Furthermore, they faulted Paylease for the fee overpayment and asserted that I never reached out to them by phone, despite my having documented records to the contrary. It was only after I sent a written notice threatening to take them to small claims court that I received a response.

  

  Business response

  10/26/2023

  Thank you for submitting this information.  Can you please advise which association this is for and what the account number is so that we can address this immediately?

  My email is ********************************* and I would be happy to assist directly.

  Customer response

  10/26/2023

  This is for *************** ***; account no. ********. 

  

  Business response

  11/03/2023

  Thank you for bringing this to our attention.  I apologize if there was any lack of communication on this matter and it appears that the issue was ultimately resolved with your final request.  If there is any additional assistance required, please let us know immediately and I will personally assist to ensure it is resolved.  Thank you.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Payments made to beacon for HOA service are taken and they have added fees which are not agreed to. I have a simple question that would warrant a response and have not received a call back I have called 9 times at this point.

  

  Business response

  10/03/2023

  *********************** called ****** and provided her with the transfer fee information on the same day that she requested it.   ****** is the closing manager and handles such requests for realtors, buyers and sellers of real estate.   It appears from the call log that ****** never called the ******************.    

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i was told by the company when i signed up for the service that guaranteed a credit score of 700 by the end of the program, or they would refund my money. i was told to not take out new credit cards etc... i followed everything that i was told to do and even during the monthly calls i had with the company i asked several times if they were legit and they assured me they were ... they did nothing to help my credit except encourage me not to pay the monthly invoices and let it go to collection. now they are telling me that i dont qualify for the refund because i haven't opened 4 new credit cards, or lines of credit, they told me not to take out cards... this company is nothing more than a scam and i fell for it and paid them alot of money

  

  Business response

  09/19/2023

  I believe this may be for the incorrect company as Beacon does not provide an financial services or work with credit scores in any way.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is an ongoing issue for our community in *********, **. Our legal ***** of ********* consist of 3 members from the builder (******* Homes who are building phase 02 in our neighborhood) and 2 members from our community. This is per our LEGAL covenants. Beacon Management Services has shut us out completely. They will not share our financials with the community. They will not share financials with the two LEGAL board members from the community who are allowed to see them. They do not respond to us. We are not privy to any decisions or conversations regarding what the builder is doing. We don't know where our money is being spent. They have a LEGAL obligation to share that information and they have refused repeatedly.

  

  Business response

  08/17/2023

  Thank you for contacting us in regards to your concern.  Please be advised that the associations financials can be found under the documents section of the homeowner portal.  After a review of the portal, I have found that all associations financials from 2019 - 2023 are availalble for owner review.  

  Thank you again for contacting us and please let me know if there is anything I can do further to assist.

  Customer response

  08/17/2023

   
  Complaint: 20474497
  
  I am rejecting this response because:

  The Balance Sheet and Statement of Revenues and Expenses are summary documents, that you just posted to our website after this complaint, are only summary documents.  They show broad categories of accounts and do not accurately reflect where our money is being sent.  I have attached a copy of our CCRs in case you need to read them.  Section ***** states:

  Every member of the ***** of Directions shall have the absolute right at any reasonable time to inspect all books, records, and documents of the Association and the physical properties owned or controlled by the Association.  The right of inspection by a director includes the right to make copies of documents at the reasonable expense of the Association.

  The two legal board members of our community have repeatedly requested to see details of the financials including but not limited to:

  Prepaid Assessments details

  AR Aging details

  Cash Disbursements

  GL Trial Balance

  Bank Account Reconciliation

  Bank Statements of our HOA Accounts

   

  We request that Beacon be transparent and post all of these reports to our website at each month end and year end.  If that is not possible, our two board members should be able to request this information at every month end and at year end.  Our board members are legally allowed to see this information.  Beacon is not providing it.  Beacon should not cherry pick which information we are allowed to see.  This is OUR money and OUR financials and we deserve nothing less that full transparency.

  Sincerely,
  

  *****************************************************

  

  Business response

  08/17/2023

  Thank you for this information.  We will follow up with the board of directors on this matter.

  Customer response

  08/17/2023

   
  Complaint: 20474497
  
  I am rejecting this response because:

  This is outstanding.  Your response was that you will follow up with the ***** of *********************** do not forget that there are FIVE ***** members, not three.  You must include the two board members from our community.

  We will await your action.

  
  Sincerely,
  
  *****************************************************

• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After endless complaints and 200+emails to the boardmembers and ***** - the on-site property manager employed by Beacon Management Services, not only the situation is unresolved, it is now worsen, and we now have 100% mold in our home!Today, closing on 5 years after the inception of the first time reporting the problem, it's nothing but a duck-taping repair (theyso-called "cost-effective solutions") that failed to address the core problem.No routine inspection and maintenanceof thesump pumps, and when there's thunderstorms, water surfaced from under our floors and walls.Foundation now has leveling problems, the unit is in a condemnation condition with almost 100% mold. I have pics, documented communications and reports to proof the act of negligence, how our living environment has become a health hazard and unsafe living quarter.Discriminatory treatment, the lack of concerns and the negligence of the individual in charged has resulted in extreme stress, health issues and emotional depression.This company is responsible to maintain the property and has failed epically to uphold its responsibility by employing ***** as an irresponsible and incapable of carrying out his duty as property manager.The unit cannot be resale or rented, causing significant financial harm especially during COVID in 2020 and to top it off, the irony is that the *** increasedmonthly *** to $700 per month, after recent assessments which was to "improve" and "restore" the condition of the homes in ***************.The discriminated treatment and terrible attitude of the Property manager are unacceptable and undeserving, and the *** board not onlyfailed to take the necessary steps to resolve the matter, they are enabling the abrupt behavior.As an *****************, I have the right to live in a safe and healthy environment. The association has a responsibility to ensure that my unit is adequately maintained and free from hazards like mold and other common areas and structures problems.

  

  Business response

  07/26/2023

  Thank you for bringing these issues to our attention.  As noted the association has been undergoing extensive renovations totaling more than $5 million in repairs and waterproofing during the past 3 years.  The manager will continue to work with the association board on these projects and see them through to completion.  The manager will contact you and provide you final resolution on the specific matters detailed in your message.

  Customer response

  07/26/2023

   
  Complaint: 20375513
  I am rejecting this response because:
  The problem started in 2018
  This cheap argument renovations was never mentioned as impediment factor in this subject.
  What part they dont understand the hazard of the black mold due to  their negligence, discrimination and passive aggressive attitude ?
  Beacon Management Services has the rundown of communications with the property manager Mr. *************************** & ***
  Is clear that Im not and never been a priority. How longer do we have to be exposed to this unacceptable conditions? 
  Please, stop using reputation management software for replies. 
  
  Sincerely,
  
  Samir N
  
  

  

  Business response

  07/27/2023

  Thank you for your response.  We will continue to work through the proeprty manager at the direction of the board to resolve any open matters that have been brought to our attention.  The Regional Manager is now involed and you should be hearing from him accordingly.

  Customer response

  07/27/2023

   
  Complaint: 20375513
  
  I am rejecting this response because:

  That is another excuse. They avoid to provide time frames to star working in this matter. In this particular case, this is discrimination and negligence against us. It makes no sense at all having 200+ emails with Mr. *************************** about my unit.

  Many years dealing with this risky and very questionable property manager and to top it off charges more than 130k a year and has not even replaced our electrical panel since GA ***** warned this peril in 2018. Pics attached too.
  
  Sincerely,
  
  Samir N

  Customer response

  08/02/2023

  Better Business Bureau:

  In reference to complaint ID .********, , and find that Mediation is necessary.

  I have not received answer from my layer but consider to get in touch with him if needed, just in case. But remark my request etc etc.

  Regards,

  Samir N

• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 1st you had a town meeting on zoom told anyone to email a specific email to have things handled I emailed you March 3rd, May 27, June 29, and to the guy who supposedly took over our neighborhood on July 13th forwarding him every email with it. **** sent out no let of who yall are so when we all pushed back to yall then you come out with a town meeting that **** failed epicly to do and finally did one at 6pm March 1st. You talked about being in a portal (not everyone is comfortable to be in portals like me) yall email people who are in it but the ones who are not you don't send anything to anymore so we have to find out form neighbors about meetings or bills being sent? Yall expect people to pay 450 for no amenities we have no street lights we don't even have speed limit signs and there are a ton of kids that play in the street. You ask people to pay things with not explanation to what it's for and why it's so much. Like hoa fees you are asked to send regulations for the hoa out and a lot of us want how much of the 450 is going to what as we want it broken down showing how much ig going to what. It's unacceptable

  

  Business response

  07/26/2023

  Thank you for bringing this to our attention.  The townhall meeting that did not occur on 6/26/23 has been rescheduled for 8/23/23 and will be open to all owners.  Concerns such as street lights willbe discussed with the association board to determine if there are solutions that can be provided.  Please note that the association budget is available on the homeowner portal and details the expenses associated with the association dues paid by each owner.  We look forward to the meeting on the 23rd and being able to answer homeowner questions accordingly.

  Customer response

  07/26/2023

   
  Complaint: 20372503
  
  I am rejecting this response because: not everyone is on the portal like me we refuse to be on the portal as not everyone portal is safe to have our information nor our card stuff. I have requested it multiple times in paper. Once you do your job and read the emails you will also see I refuse to pay your money till I have it in the mail on paper. 
  
  Sincerely,
  
  *****************************

  

  Business response

  07/27/2023

  Thank you for your response.  Please note that your account is set up to receive all general communication and billing information via paper, USPS.  All mail is being sent to the proeprty address.  We have no email or phone number on file for your account and I would request that you please update your information to receive association communication via email and can also access the association where you can find documents, payment portal and submit requests.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beacon management sent bill on Jan 1 for $450 due on Jan 1. Confused by who they are since I have lived in this neighborhood for 3 1/2 years with no HOA. A week later received a second bill for $325 for previous years dues, since they came in in April. No one in the neighborhood knew anything of them. Now were all receiving bills for $65 + $4.95 for utility billing for a sewer easement that the builder created without notice. As of now Im living here for 4 years and never had to pay for sewage since I have septic. In my last residence i never paid sewer for my septic system either. When I try to reach out to them, I get no answer. They dont return calls and emails. I do not feel that I should be responsible for any of these additional fees since they never made their presence known last April. I done feel I should be responsible for sewage that doesnt pertain to the phase Im in. We all have septic and not sewer. I believe that the newest phase is sewer. Beacon management has been bleeding this community dry since they January. They are a horrible company and I do not recommend them for anyone

  

  Business response

  07/09/2023

  Thank you for contacting us with the issues presented.  Please note that the sewer charge for your association is directly related to a county agreement with the utility owner for the area of the county where you reside.  The fee's went into place earlier this year and a detailed letter explaining the charge and mainteance of the system was provided.

  The annual dues for ****************************************************** the association at the time it was incorporated in April 2022.  The property where you live has always been zoned as a single family HOA however, it was not incorporated until 2022.  This information can be found through the governing documents and county records.
  

• Initial Complaint

  07/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a "collections notice" E-mail by this company when I have a 0 balance. This company also posts about Zoom Town hall meetings but no one in the neighborhood is able to get in because the link is not valid. This is the second time out of 3 meetings. This company will not return emails/calls in a timely fashion, if at all. There are broken windows at a pavilion in our neighborhood. I had to go sweep up the glass myself for safety reasons but the windows remain broken after a month and a half.

  

  Business response

  07/07/2023

  Thank you very much for reaching out to us with these concerns.  Further to the voicemail I have left on your provided number, I look forward to speaking with your to provide the appropriate assistance with any billing issues as well as updates on the zoom town hall and broken window concerns.

  Customer response

  07/13/2023

   
  Complaint: 20281606
  
  I am rejecting this response because:

  I have not heard anything about the broken windows. They haven't been repaired and I haven't received a response about a time frame. Also, received a vague response about a town hall meeting but there is nothing scheduled or even tentative that I am aware of. 

  
  Sincerely,
  
  *************************

  

  Business response

  07/14/2023

  Thank you for the follow up on this matter.  I have requested my management team provide an update to the owners with available informaton on both the broken windows and the town hall meeting.  

  Customer response

  07/20/2023

   
  Complaint: 20281606
  
  I am rejecting this response because: Still have not heard a peep about the windows after I sent a follow up message in the portal 7/13/23. My original message was sent 5/23/23. Also, we were given a town hall **** meeting day and time and then the day of, we were sent an e-mail saying that it was sent in error and a new meeting was set up for August 23rd. But who knows if that will happen? I'm done with the excuses, the lack of communication, the frequent errors, and the disregard and disrespect for the residents who pay these management fees. Not to mention that now they are threatening to cut off the water to some of the residents, which sounds illegal since the water is provided by Bartow County, not Beacon Management or KPU. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beacon Management Services has not fulfilled their obligation in enforcing the ************ Estate *** covenant rules. Since November of 2022, we have had neighbors who park at least one of their cars on the street. This is not a once in a while, friends visiting for the day type situation. This is all day, every day and night. We are unable to back out of our driveway and turn up the street. My daughter's school bus is forced to double park when it stops in front of our house. We have contacted Beacon multiple times since November and in the 6 months since then, we have been told twice that "notices would be given". They sent out an email to the entire neighborhood restating the parking rules but nothing changed. This is an every day, every night, every week, every month problem that Beacon is not helping to solve. I've been told multiple times that Beacon "can not tow cars" and I'm not asking for that. I'm only asking that Beacon enforce the parking rules that already exist in the *** by-laws. If that were the case, the owners/renters would be receiving fines at least every 2 weeks, as they have not been in compliance since the first one was sent. *********************** has not been helpful in resolving these issues and just stopped emailing when I asked for her supervisor's information.

  

  Business response

  05/04/2023

  Thank you very much for sending the photos of the ongoing parking violations.  The information provided in the past about not being able to tow from a public street is accurate.  While the association can cite the proeprty for a violation and fine, the enforcement authority is very limited due to the public streets.  In review of the violations for this year, more than 17% of all violations written have been for parking violations.  We will continue to work to correct this and please note that a call to the sherrif may be warranted if the vehicles are double parked or within 8' of  stop sign.

   

  Customer response

  05/04/2023

   
  Complaint: 20008388
  
  I am rejecting this response because once again, Beacon has not resolved the parking issue submitted.  This is not a an issue for police yet they continue to cite the police as a way to fix other parking issues.  It is not the police's responsibility to enforce the neighborhood's parking rules - that job belongs to Beacon.  If the owner/renter had been cited in November, December, January, February, March, April and now May, this would not continue to be an issue. 
  
  

  

  Business response

  05/04/2023

  I understand your preception, however, we are working these violations and look forward to producing results.

  Customer response

  05/04/2023

   
  Complaint: 20008388

  
  I'm not sure what "preception" is or what "working these violations" could mean but "producing results" would entail following through with complaints filed by homeowners until there is a resolution of the complaint.  This has not been done.  This is the only resolution acceptable and what we are paying Beacon as a management company to do.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩