Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a motor vehicle accident on 11/30/2021 around 9am in ***********, **. I don't have a personal lawyer so, I called 411 pain. I was directed on what to do and went to the doctors and appointments as instructed. I was diagnosed with 2 herniated disc's. Treatment started, I went to their appointed chiropractor and doctors. I received 3 epidurals, a facet injection and then an RFA, then told to see how that goes. I was in pain again after a month but was told that was pretty much it and my medical bills had already reached $80,000. This was in November of 2022. They went for the *** $100,000 and then another $25,000. I was fired on the day I received my first epidural and after a extinguishing my credit cards. I was placed on short then long term leave with 80% of my regular pay being received on March 16th 2022 to 11/09/2022. The case settled 11/2022 also. Communication was ok but spotty. After the email about the settlement and it going to reductions I didn't hear anything for two months and reached back out by email. After a lot of ghosting, promises of followup, voicemails and repetitious emails I received. response and documents to authorize reductions on March 2023. It went from March to June, to August. to October, and then to November. That was my last correspondence. Where I was told to repay my short term disability payments due to over payment from my case. I sent my car managers info and eventually got calls and another document saying I need to make payment as no response was received. So at this point and the time frame I see I have been preyed upon and fell into the trap with thr catchy theme. I was told to wait, well I've waited long enough in pain for nothing but picking up the bills. I paid out of pocket for physical therapy $50.00 when I was perpetually broke and in pain until I couldn't. Just to have a second opinion from outside of their network. Does their network inflate prices, so everyone but the injured part find resolution?

  Business Response

  Date: 03/08/2024

  Hi, the complaint was received, and someone will respond shortly to address your concerns.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting over a year to get the actual settlement from them. I have sent multiple emails, and made multiple phone calls. I'm just exhausted dealing with this. I get the phone call about the offer that has been made and accepted to the firm but that was it. after that nothing. no other phone calls or anything. I kind of had faith in this firm but ****! I just want my settlement check and to get over this at this point.

  Business Response

  Date: 01/17/2024

  Thank you for reaching out. Your concerns have been sent to the corresponding department and someone will reach out to you soon.

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 21154868
  
  I am rejecting this response because: I have been waiting over a year and I'm tired of being "ghosted" or told someone would be in contact with me. There is never any follow up responses.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a MINOR car accident on December 17, 2022. I had used 411- ****************, and I decided to use them again because there wasnt any issues the first time. For my similar accident, the case was settled in six months. However, my case that is being handled by K&P is being dragged out. I completed my medical care in April. I received medical care from ************** and Advanced Chiro. K&P scheduled an MRI with **************, and I attended that session. I was then told, I would need oxygen treatments based off the **** and because I was still experiencing dizziness. While attending my sessions, they were not accurately documented. They were not counting all my sessions. I used a treadmill connected to oxygen, and perform balance exercises for 7 sessions. My total was $17,000 for ************** alone. I understand a lawyers job is to get their clients money, but K&P is scamming their clients. Presenting a $17,000 bill to me, for a place K&P referred me to is insane. As well as K&P suggesting I receive ANOTHER MRI from my chiropractor. The last time I spoke to anyone from their office was on OCT 13,2023. I informed them I did not want to take my case to litigation (for a case that was 10 months in), and havent been contacted since. They requested my medical insurance, but cant use it towards my case. At this point I feel I, and many others are being scammed. I have never worked with a lawyers office with such unethical practices. They are trying to milk minor accidents, and are leaving their clients without any compensation. Yet, they are still getting paid 40% BEFORE any medical bills are paid. No communication on settle offers either. Worst business ever using urban radio stations to advertise to us.

  Business Response

  Date: 01/05/2024

  The appropriate department has received your complaint and someone will reach out to you.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The law firm of Kanner an Pentaluga has by far provided the worst customer service in my case. My motor vehicle accident accrued in May 2023 at which point I retained this office to handle my case. I requested that I be updated on a weekly basis regarding my case and Ive been ignored, passed on to voice mails that are never returned and been assigned to several individuals in my case that I have lost trust in their services. A reduction specialist was assigned to help reduce the medical bills but I am still waiting on the amount, I was told they had one more bill to wait on, I reached out to all providers and heyve all provided their invoices. This law firm his holding on to my check. I am now seeking outside council to legally request what is owed to me along with a copy of all original invoice from each provider and and itemized list of all chair and cost from each medical provider to compair what they are telling me and what what was actually submitted. I need resolution and all documentation from this law firm in the event a law suit needs to be filed. I need your assistance to help me resolve immediate payment due to me and documentation.

  Business Response

  Date: 12/07/2023

  Please note, this complaint was errantly filed with our firm's *******, ** office, thus we have alerted management with our Georgia team of it's contents.
  
  Kanner & Pintaluga strives to keep all clients informed of the status of their case every step of the way. While we are legally and ethically prohibited from addressing the specifics of any client's claim, we have been informed by our Georgia team that they will reach out to clear up any apparent misunderstanding. Thanks.

  Business Response

  Date: 12/12/2023

  Someone will be in touch with you regarding your concerns.

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not gotten a response from this office since I signed over the check Ive sent emails left messages and no response to this day its been nearly two years since the case and nearly a month since I signed over the settlement documents to receive payment for my child settlement they screwed up by sending her private information to someone else we have paid to have things notorized took care of everything on our end and this has been an ongoing silence with this law firm

  Business Response

  Date: 11/15/2023

  Your complaint has been received and the message has been delivered to the corresponding department. 

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20871426
  
  I am rejecting this response because:
  I have been told that some would get back to me a number of times I have called , left messages, and emailed and havent gotten a response yet
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/01/2023

  Someone will get in touch with you today

  Customer Answer

  Date: 12/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a accident about 2 years ago where I was rear-ended and not at fault on May 9th 2022 i have yet to hear from my lawyers i heard from them the begging of my case and the last i heard was that they were closing on it since then I have not heard anything at all I have called and emailed and I'm always getting that this person is no longer with the firm, this is unacceptable and my next move is to file a lawsuit because they are practically refusing to reach out to me and give me what is owed for my pain and suffering that i endured this is very unprofessional and I need to know what is going on immediately with my settlement

  Business Response

  Date: 11/13/2023

  Your complaint has been received and the information has been forwarded to the relevant department. Someone will be in contact with you shortly.

• Initial Complaint

  Date:11/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired these lawyers in December of 2021. Over the past 2 years majority of my calls go unanswered i asked for psych treatment since day 1 this was my first time ever being in an accident and my PTSD got the best of me i ended up finding my own therapist for them to turn around and offer me a free consultation ******** 2023 (laughable) when i got my settlement numbers the consultation was almost 1500$ i never received any treatment literally. A 5 min call to see if Im eligible for treatment i paid them 1500$. The worst part in all of this is i signed settlement papers a month ago i would be receiving my check in 3-4 weeks and havent received it. All of my correspondence goes unanswered once you sign those papers for them to get paid they dont care anymore. ****** was so helpful until i signed them not everyone has ghosted me. Oh and Im definitely contacting the bar on that nasty lawyer they have her attitude ***** and shes a complete witch!

  Business Response

  Date: 11/13/2023

  Your complaint has been received and has been sent to the relevant department. Someone will contact you shortly.

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20861621
  
  I am rejecting this response because:
  I have called numerous times left emails and voice mails and messages with the front desk for this department and have heard nothing back. This is a generic response i would like an actual person to take the time out of their day to call me to resolve the issue!
  Sincerely,
  
  Shuneka Laymondthornton

  Business Response

  Date: 12/28/2023

  The relevant department has been made aware of your concerns and will be in touch with you soon.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mi caso fue un accidente de vehculo de fecha 11 de septiembre del 2022 , se realizo contrato con esta firma el 15 de septiembre del 2022 . Nro de caso **********.. Los primeros mese me mantenan informado del proceso del caso . Los seguros de ambos vehculos cancelaron y me informaban que TODAVIA estaban peleando las facturas Medica . Se llego al punto de tomar la decisin del monto del cheque que me tocaba por dicha indemnizacin. Desde la salida del ***************** no tengo mas informacin del cado , fecha de la salida aproximadamente mes Junio del 2023 .. Desde entonces silencio total.Como indique se acepto un monto y se me dijo que pronto recibira el cheque . Seores tengo 2 meses intentado de comunicarme con ustedes , Las Seoritas que atienden los telfonos ya me conocen y se sienten apenadas ya que siempre intentan ayudarme pero NUNCA NUNCA APARECE EL ABOGADO QUE LLEVA MI CASO. E enviado correos electrnicos y hasta les escrib en su Instagram y NADAAAA He indicado que quiero ir en persona a sus oficina en ******* y me indican que hay nunca estn los abogados .Esto es una falta de respeto , poca seriedad y profesionalismo de este BUFETE ..Requiero con urgencia respuesta de mi caso .quedo atento saludos

  Business Response

  Date: 10/31/2023

  El mensaje ha sido recibido y alguien se comunicar con usted en breve

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hit by a work truck sitting at a red light and even though I was deemed not at fault, it still took them a year to secure a $20k settlement. The communication is horrible and it took two months for them to assign my case to a reductions specialist after settlement. So for two months no one knew the status of my case and couldnt tell me anything. Now its taking an additional month, 3 months longer than they said it would, and its all due to their slow timing. Furthermore, I feel duped because I applied for services in ******* where I live. I just found out my case has been being handled by the ******* office so not only can I not pick up my settlement check like I planned, but I cant meet with them in person about their lack of communication and professionalism. I had a virtual meeting scheduled with the lawyer that they requested, i took off work for it, and he didnt even show up! The reductions specialist *************************** has horrible communication, takes way longer than necessary to complete reductions, and after finally answering 1 of 400 phone calls she has the nerve to yawn and act as if shes so tired when she speaks to you.How are you tired if you dont do anything. They never do what they say theyre going to do, even if thats just to email you back. I regret not firing them before reaching a settlement and I definitely will never do business with them again. They made the experience 10x worse, I really believe I wouldve been better off working with the other insurance company myself. They have yet to close out my case and send my settlement check and they told me via email that I should have the check in hand by the second week of July. Here it is nearly the end of August and the check is now stuck in the accounting department. If the reductions specialist did her job, what is the need for additional holding in another department for exact same thing! Just a complete waste of time, take your business elsewhere!

  Business Response

  Date: 09/06/2023

  Client has been contacted and the check has either been received or is in the mail.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Law Offices of KP have not payed out my settlement money. It has been three years since my accident and three weeks since my case has been closed out. My accident was on 7/6/2021. Closing statements were sent and signed on 6/29/2023. It has been very difficult to get a clear explanation as to why I have not received any compensation. I have been to by my reductions specialist, **** that my check will be sent this week, only to found out that the checking are still pending and waiting for accounting to send the checks. It seems like they are holding out on the payment and intentionally not trying to pay out the settlement. I have requested supervisors and/or accounting but I have been unsuccessful. I am very concerned that they may not have the money, even though, I received a letter in the mail from Progressive stating that the settlement funds were sent to KP on May 2023.

  Business Response

  Date: 07/21/2023

  We are reaching out to the client today about her check.

  Customer Answer

  Date: 07/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************