Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against ATL Parking for what I believe to be a fraudulent parking ticket and predatory collection tactics.On 07/30/2025, I parked at ************** and paid for my parking via the companys system. After completing dinner as we walked back to our car we were receiving a ticket on our vehicle. We quickly checked the meter and saw we had 2 minutes left on our park. We immediately spoke with the parking attendant who issued the ticket, and she admitted she had given the ticket too early. She advised us to appeal the ticket.I followed the companys appeal process and provided the facts. However, they responded by saying there was not enough evidence to overturn the ticket. They are now stating that I must either go to court or face a warrant for my arrestover a $35 parking ticket.The company claims there was no proof my license plate was paid for in their system. This is inaccurate, as the ticket was issued two minutes before my parking period began, meaning if I had not paid, they would have ticketed me regardless. The attendant admitted fault, but the company is refusing to acknowledge it.Additionally, I never received an email confirmation of my payment from their system, despite paying. This raises serious concerns about the reliability of their payment system and their lack of evidence claim.This is an unethical and predatory business practiceessentially extorting payment under threat of legal action for a ticket that should never have been issued. I am requesting that the BBB investigate and that my ticket be dismissed without further harassment.

  Business Response

  Date: 08/13/2025

  Thank you for contacting ATLPLus, After review I notice you have file an appeal. Please note that your citation has veen reviewed and has been sent to The Atlanta Munuicpal court for further review. Be sure to bring all documents along with you on your scheduled court hearing.

   

  Have a wonderful day!

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23738066
  
  I am rejecting this response because it is unethical and predatory to require someone to go to court over a $35 parking ticketespecially one that was wrongfully issued.
  
  The parking attendant who ticketed my vehicle admitted on the spot that the ticket was issued too early and advised me to appeal. I followed their appeal process, yet the company still denied it without sufficient justification.
  
  Forcing consumers into court for such a small amount, when the companys own employee confirmed the ticket was issued in error, is an abuse of process and an intimidation tactic. Under the Fair Business Practices Act of Georgia (O.C.G.A. 10-1-390 et seq.), businesses are prohibited from engaging in unfair or deceptive acts that harm consumers. Threatening legal action over a clearly mistaken ticket falls into this category.

  
  Additionally, requiring a court appearance for a $35 ticket creates further financial harm by forcing consumers to miss work, lose wages, and incur transportation costseffectively costing far more than the alleged violation itself. This approach appears to be designed to pressure payment rather than to resolve disputes fairly.

  
  I request that this ticket be dismissed immediately and that the company cease any further collection or threats of legal action.
  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 08/13/2025

  The citation has been reviewed by ATLPlus investigation team as well as The City of Atlanta Review Team. Unfortunately your only option to get this citation dismissed will be to appear in court.

   

  Best,

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23738066
  
  I reject the companys response again. Their repeated refusal to provide basic details stating you would need to go to court to see details on the casesuch as which license plate was allegedly input or what email confirmation was sentshows a lack of transparency and raises serious concerns about the validity of their claims.
  
  This $35 ticket stems from a clear mistake made by their own employee, who admitted at the time that the ticket was issued too early and advised me to appeal. Instead of correcting the error, the company continues to push blame onto the customer and hide behind vague statements about reviews by their team and the City of Atlanta review boardwithout sharing any actual evidence.
  
  Attempting to collect money under threat of legal action for a possible clerical or system error is not only poor customer service, it is morally wrong and, under Georgias Fair Business Practices Act (O.C.G.A. 10-1-390 et seq.), may constitute an unfair or deceptive business practice.

  
  This situation is about more than $35its about a business refusing to own its mistake and instead forcing consumers into an exhausting appeals process over a minor, wrongful ticket. I request that the BBB take note of this pattern of behavior, and that the company immediately dismiss the ticket and confirm no further legal action will be pursued.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was wrongly issued a ticket in front of my home for $150 even though I have a valid parking permit. Officer juxtaposed letters on my license plate so my valid permit did not show in the system.

  Business Response

  Date: 07/16/2025

  Thank you for contacting ATLPLus, Please contact our office with your citation number handy. Our office hours are Monday-Friday 8am-5pm.

   

  Best,

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10th of 2025, my husband and I went to the passport office on ******** St, MLK Jr *** My husband paid for the parking meter through his phone to a company called SP plus parking! We returned 15 minutes later to my vehicle and left. On July 7th 2025, I received a notice in the mail stating I had received a parking ticket and not responded in the appeal timeline and now owed double, which is $70. I called to validate that this was not a scam due to the fact that no ticket was placed on my vehicle. I was told the ticket was legit and in the system. I asked if a ticket should have been placed on my vehicle and was told yes. I also inquired as to why the amount was doubled within the 30 days and was told the online information was not correct and fines doubled after 14 days, rather than the 30 days noted online. This is totally unfair and sickens me to think that this is allowed by the city of Atlanta. At this point I will definitely no longer choose to do any type of business or pleasure in the city of Atlanta where parking is required. I am paying the $70 online today because I have never had any type of tickets and dont want any other problems that can be caused by this unfair situation. The officer listed, ******, B. took pictures of my vehicle and the parking meter but neglected to leave a ticket on the vehicle. I would have been able to appeal with the information from my husbands account if I had received the ticket on my vehicle that day. I even questioned if we used the wrong meter information, but as we went back today just to be sure, it definitely seemed correct. Even if we would have put in the wrong meter information, officer Asburys negligence of putting the ticket on the vehicle would have cost me $35 instead of $70. I hope this complaint reaches the right persons to prevent issues like this from happening again.

  Business Response

  Date: 07/08/2025

  Thank you for contacting ATLPlus, please contact our office, if you paid for parking on this day and we can locate your payment we will be happy to review other outcomes to ressolve this citation.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ATLPark is such a fraud. I parked in a valid parking space along the side of the road. No red curb, no yellow curb, no signage, no fire hydrant. I returned to my vehicle to see a parking ticket which claimed I was blocking the crosswalk. I was not blocking the crosswalk. I submitted a dispute online with numerous photos. Never received any confirmation if my dispute was even received. A few weeks later, I received mail on the afternoon of 6/2 instructing me to appear in court at 8am on the morning of 6/2, which had already passed. They claim that they mailed it on 5/19, but if they did, **** is slow. I called the court and they told me I would have to come speak to the clerk in person. Went downtown to the municipal court (wasting more time and money on parking) and they told me they couldn't help me and directed me to the ParkATL booth. The lady in the ParkATL booth couldn't help and told me to call ParkATL customer service. The phone number she gave me is disconnected.

  Business Response

  Date: 06/23/2025

  Thank you for contacting ATLPLus, in regards to this citation please contact our office at ************. Our hours of operations are Monday- Friday 8am- 5pm.

   

  Best,

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a notice of unpaid parking citation today on 05/31/2025 with the issue date of 11/08/2024. I looked up the citation number and it shows no photos of my vehicle nor does it give an option to appeal this. There also isn't a court date available. This is fraud. I'm requesting this to be dismissed.And why does the letter have BBB accredited when this website clearly says the company is not accredited.

  Business Response

  Date: 06/09/2025

  Good Afternoon,

   

  To better assist you we would recommend you contacting ATLPLus, Please have your citation number or LPN handy. Our office hours are 8AM-5PM, at ************.

   

  Best,

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint in response to a parking ticket I received on 04/22/2025. I am deeply frustrated and disappointed by this citation, as I had paid for my parking and displayed the receipt clearly on my dashboard as instructed.The parking meter did not prompt me to enter my license plate number at the time of payment. I followed all procedures to the best of my ability and have attached proof of payment, which includes the date, time, and location of the transaction. Despite this, I was issued a ticket without justification.I have already attempted to appeal this ticket through their internal system, and I am now escalating this issue as I believe the citation is unfair and amounts to a failure in their own payment system, not user error.Desired Resolution: I am requesting that this citation be voided immediately and removed from any record associated with my vehicle. Additionally, I would like the parking authority to review and update its procedures to prevent this kind of incident from happening to other drivers.

  Business Response

  Date: 04/23/2025

  Thank you for contacting ATLPlus, Please note the first step to correct this citation is completing an appeal which you have done so. Please note wen paying for parking you must enter your corret LPN. An appeal takes 2-3 weeks to be reviewed, while it is under review the citation amount is suspended and you will be notifed by mail to the mailing address you provided on your appeal form. 

  Best, 

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/28/2025 - Paid Atlanta Plus Mobility $2.35 for parking in front of ***************** but was given a $35 fine. Sent them photos of the pending transaction on 2/28/25 on my credit card that only went through on 3/3/2025. I sent in my proof to ATL Plus and yesterday got a letter in the mail saying my only recourse was to go to court. So a full day off work to avoid a $35 bogus fine. I want to be clear as of today 3/20/2025 - I have not paid the $35 fine - I am hopeful someone from ATL Plus will contact me and correct this issue. Thanks! ***

  Business Response

  Date: 03/24/2025

  Thank you for contacting ATLPLus, In regards to your payment please contact our customer service hotline at ************ M-F 8:00AM - 5:00PM for assistance. 

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory company -- received a citation within 60 seconds of parking and leaving my vehicle. The site to pay for parking indicates you can pay for as little as 15, 30, or 45 minutes but gives an error message when you try. It forces you to commit to 1 hour at minimum when I only need 20 minutes to get a haircut. I believe this is done on purpose so people will either pay more for time they don't need, or to encourage people to give up on paying for a quick errand so that ATL Plus can slap a ticket on your vehicle as soon as they see you aren't around any longer. They even ticketed my vehicle once while I was inside my car after just parking. Just a predatory company all around and they will charge an outrageous "processing fee" to add salt to the wound if you pay online as well. Pure greed.

  Business Response

  Date: 03/14/2025

  Good Afternoon,

   

  Please note if you are using a card as your method of payment, then the minimum you can pay is 1hr which is $2.00. You may choose our online Text-To Pay option and pay in the time increments of 15, ***** and etc. Also note if you pay cash that well allow you to pay for the exact time you are requesting. I hope this infomation is helpful in the near future.

   

  Kind reagrds, 

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23063233
  
  I am rejecting this response because:

  There Is no text-to-pay option when following the steps provided in the message sent. The site gives an error message for any time less than an hour, essentially forcing people to pay for time they do not need which influences consumers to give up on trying to pay, ultimately risking a hefty fine - this is a textbook example of a predatory practice.

  
  Sincerely,
  
  *** *******

  Business Response

  Date: 03/14/2025

  We have a customer Service number available for techincal issues. I advise to give us a call if you are in need of assistance. We could have advise you your options to get your session paid.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a ticket in the mail from ATL plus that I owe a balance of $150 for parking within 20 feet of a crosswalk. To start off, on the paperwork, it says the citation was issued on 8/12/2024. The mail date is 8/31/2025 but I just got the citation in the mail on 3/8/2024. I looked up the street on ****** maps and I was never on that street. Also, there isnt any picture evidence on the citation paper either.

  Business Response

  Date: 03/11/2025

  Good morning, 

  May you please provide your citation number so that we can look into this matter. 

  Thank you, 

  ATLPlus 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got off work and was walking to my car and observed this guy at my car. I asked him what he was doing at my car and he said i was parked illegally and i asked him to prove it because i was not. He got loud w me and called me a B**** and said that he would be giving me a ticket every time he saw my car. I received two tickets after that because of him. His name is *. *****. It is blatant harassment and when i called to report him the lady said Well you only got two tickets.

  Business Response

  Date: 03/04/2025

  Thank you for contacting ATLPLus, I am sorry to learn about your experience. Please contact our office to review the citations issued with a manager.

  ************.

   

  Best,