Medical Doctor
Atlanta Gastroenterology AssociatesHeadquarters
Complaints
This profile includes complaints for Atlanta Gastroenterology Associates's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 46 total complaints in the last 3 years.
- 24 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company provided me with a cost estimate before my procedure of $375.00. They assured me this included all doctors and services/facilities. A few weeks after the procedure I started getting bills for over $1000. Finally they realized some mistakes but continue sending bills for $333.34. I have called both their billing department and the doctors office and they refer you to the other. They have no reason or explanation. I understand some minor charges, but to double the cost and then not try to help with it, is unacceptable. I've also noticed through ****** reviews that this seems to be a common business practice as there are many complaints about it.
Business Response
Date: 07/18/2025
Good morning,
Thank you for contacting us! Your complaint has been escalated to our ************** to follow up. I will update this complaint with a status or resolution once I hear back.
Please note: Our estimates are not a guarantee of patient responsibility because the insurance company cannot guarantee patient responsibility amounts to us. While we are sympathetic to the fact that your final responsibility amount changed between the estimate and the final bill, your insurance company assigned this amount to you, and we do not have the authority to change that.
Warm Regards,
Tisha
Customer Answer
Date: 07/18/2025
Complaint: 23587251
I am rejecting this response because the extra charges are for the anesthesiologist which are costs they should have been aware of. This was not just a problem with me - Upon reading their reviews it is clear this is a business practice. Why would they go through an estimation process if they knew it was not correct. They looked up all codes and compared them to the insurance - they knew what insurance would and would not cover. This charge should have been included in their estimation and the coverage form insurance did not change.
Sincerely,
***** *****Initial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to have a colonoscopy at Atlanta Gastroenterology Associates - ********************************** ************** back on May 12, 2025. I was given the amount to pay before having the colonoscopy done. I paid around $800 out of pocket the rest insurance was covering. A few weeks after the procedure I started receiving additional bills even though I was told the amount I paid before the procedure was done was all I had to pay. I called Alanta gastroenterology associates of Stockbridge and let them know I received a bill for around $80 and why was I being charged for it and they told me someone entered in the wrong data as if I had multiple insurances which I don't, so they told me I don't owe anything and theyre submitting the claim to my insurance provider. Today I received another bill from Atlanta Gastroenterology Associates for the same colonoscopy procedure I already paid for. I called them and asked what am I being charged for and I told them that I had to call them about a month ago for a similar issue that was caused by them for a mistake of billing. Today I was told to email United Digestive which is the email I've attached to this complaint and have not received a response back. I keep getting billed for the same procedure and I received a bill from a hospital I've never been to relating to this procedure it was because they sent over scans to them. They are committing unfair billing practices and the person I spoke today said they received a lot of calls similar to this billing issue.Business Response
Date: 07/02/2025
Good afternoon,
Thank you for contacting us. Your matter has been escalated to the ************************ leadership to follow up. Once I receive a status or resolution, I'll be sure to update this complaint.
Thank you for your patience as we work to resolve your issue.
Warm Regards,
Tisha
Customer Answer
Date: 07/03/2025
Complaint: 23544302
I am rejecting this response because I will have to wait to when they come back with the update for the escalation. If I accept the response this case is closed.
Sincerely,
***** ******Business Response
Date: 07/10/2025
Good morning,
This is not a resolution but a status update. I wanted to write you to let you know that the *********************************** is still looking into this issue, and I will respond once I receive an update.
Thank you for your patience as we work through resolving this issue.
Warm Regards,
Tisha
Customer Answer
Date: 07/10/2025
Complaint: 23544302
I am rejecting this response because: This is not a resolution and ***** said she will respond with an update. I also have an update, I called my health insurance yesterday, and they contacted Atlanta Gastroenterology Associates - Stockbridge yesterday and found out that I only owe around $25 (Not what I was billed for $124.28) I was told by my health insurance to wait to make a payment until Atlanta Gastroenterology Associates - Stockbridge re-submits the claims and fix the billing issue created by them. I had a feeling I was being over charged for this service, and it was proven yesterday.
Sincerely,
***** ******Business Response
Date: 07/11/2025
Good afternoon,
The RCM Manager was able to contact patient and this was her message: I called the patient as requested. The patient stated that he paid the balance in full. I explained that the amount collected at the time of service is typically an estimate of the patient's responsibility for the facility claim only. The patient understood the explanation and thanked me for reaching out.
BBB: Please close out this complaint as patient was contacted and verbally understood that amount collect at time of service was an estimate and the amount owed is patient reasonability.
Warm Regards,
Tisha
Customer Answer
Date: 07/11/2025
Complaint: 23544302
I am rejecting this response because: I also said when I spoke to you that I will wait to hear from my insurance company when they contact the company you work for which I did. You must not have read my response from the other day, I don't know your name or I would list it here. The estimates where wrong which is the main problem and the company you work for has bad communication across all levels which you are aware of. This BBB complaint is a result of the bad communication and unfair billing practices. Correct the bill so I can be done with Atlanta Gastrologist Associates.
Sincerely,
***** ******Business Response
Date: 07/18/2025
Good morning,
Thank you for your response. I again spoke with the RCM Manager and was informed that the balance is accurate. Advise to dispute patient responsibility with your insurance company.
Also to note: Our estimates are not a guarantee of patient responsibility because the insurance company cannot guarantee patient responsibility amounts to us. While we are sympathetic to the fact that your final responsibility amount changed between the estimate and the final bill, your insurance company assigned this amount to you, and we do not have the authority to change that.
Hope this clears everything!
Warm Regards,
Tisha
Customer Answer
Date: 07/18/2025
Complaint: 23544302
I am rejecting this response because: As mentioned before my insurance company told me not to pay anything until you re-submit the claims to them. That is how you re-adjust the bill as you had to do before. Your sympathetic to your own scam's is a joke.
Sincerely,
***** ******Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Atlanta Gastroenterology and United Digestive need to give ****** **** proof of receipt showing I paid them in full on 5/5/2025. As of 5/22/2025 ****** **** *************) still think I have a balance of $526.34Customer Answer
Date: 05/27/2025
Atlanta Gastroenterology and United Digestive need to give ****** **** proof of receipt showing I paid them in full on 5/5/2025. As of 5/22/2025 ****** **** *************) still think I have a balance of $526.34Business Response
Date: 05/27/2025
Good morning,
Thank you for reaching out to us. We have spoken with Northside Billing and confirmed that your account was removed from ****** **** following a payment received on May 5th. Please note that the last statement was sent on May 3rd, prior to the payment being received.
We hope this clarifies any confusion.
Warm Regards,
Tisha
Customer Answer
Date: 05/27/2025
Complaint: 23365331
I am rejecting this response because:
Northside Billing / United Digestive *************) never updated the payment in ****** **** system or called them to let them know I had paid Northside billing in full on 5/5/2025. I want Northside Billing to send my payment information to ****** **** *************) and I want a receipt of payment from ****** **** showing a zero balance. Atlanta Gastroenterology caused this billing problem by entering my mailing address incorrectly on 2 address lines in their system and I never got the bill in the mail.
Sincerely,
***** ********Initial Complaint
Date:05/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
07/09/2024 billed for a colonoscopy; I have ******************* use my maiden name ******* ***** as this was my name when I retired from the military. The business may have also used my married name when I provided my current ID. I have explained to the business on more than 1 occasion that I paid my co-pay using 2 checks, one for $34.07 & one for $54. Previously I even provided the check number & the date it cleared my account at *************************. Last week they sent me another bill for the same amount that I've already paid. Please assist me in getting this matter reconciled. ThanksBusiness Response
Date: 05/09/2025
Good morning,
Thank you for contacting us! Your complaint has been escalated to our ************* Management Manager to review. Once I receive a status or resolution I will respond to this complaint.
Thank you for your patience in this matter.
Warm Regards,
Tisha
Customer Answer
Date: 05/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* Plear *****Initial Complaint
Date:05/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Atlanta Gastroenterology Associates have my full mailing address because I verified it before my procedure, when they mailed out my bill they didn't input the full address, so the bill was returned back to them. They NEVER called ,texted or E-Mailed me after the billing was returned to them for incomplete Address. They sent sent a $526.34 billing statement to ****** **** billing collector for me to pay .I NEVER received a billing statement from Atlanta Gastro Associates. I want Atlanta Gastro Associates to send me the billing statement so I can review and pay. I want Atlanta gastro to have this removed from my CREDIT REPORT. Atlanta gastro ************ , ****** **** ************Business Response
Date: 05/08/2025
Good afternoon,
Thank you for contacting us. I have escalated your request to our RCM Manager to follow up. Once I receive a status update or resolution, I'll be sure to update this complaint.
Warm Regards,
*****
Customer Answer
Date: 05/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband has been calling this facility for over a week and no one will return his phone call. He has run out the medicine that the *** at this facility has prescribed but no on one will call him back. He finally drove over an 1-1/2 to this facility to get them to authorized the medicines and to sign a release form. . They told him that they would take care of it and it still hasn't been done. We have been calling and leaving messages and no one will return our call. I was told that office Mgr ******* would call us back and still no call back. Horrible facility do not go to this facility because you will be completely ignored by the staff.Business Response
Date: 04/29/2025
Good morning, ******,
Thank you for message. Are you able to provide your husband's demographics in order for us to investigate this matter?
Warm Regards,
*****
Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im reaching out regarding billing issues for a colonoscopy and endoscopy (EGD) performed by Dr. ******* ****** on April 18, 2025. I understand the endoscopy is appropriately coded as diagnostic, but Im seeking help to have the colonoscopy reprocessed as preventive, as it was intended.The colonoscopy was ordered as routine screening based on age and family history. While mild, nonspecific rectal bleeding was present, there was no prior diagnosis of colorectal disease. The procedure followed clinical guidelines for preventive screeningnot for diagnostic reasons.A biopsy during the colonoscopy led to a diagnosis of ulcerative colitis (UC), but this finding was incidental. The primary purpose was preventive. Under the *************** Act and Georgia law, preventive screenings must be fully coveredeven if biopsies or diagnoses occur during the procedure.I respectfully request:A review of the records to reflect the colonoscopys preventive intent.A letter from the physician confirming this was routine screening despite incidental findings.Assistance contacting the insurer to reprocess the colonoscopy as preventive, avoiding diagnostic *************** appreciate your help resolving this. Ive contacted ******* *****, Clinical Operations Manager, but the issue remains unresolved.Business Response
Date: 04/22/2025
Good morning, ******,
Thank you for reaching out to us. Our records indicate that your last appointment was on September 15, 2021, and it was an office visit, not a procedure. Could you please provide more details about the location and the provider you visited this year with United Digestive?
Look forward to hearing from you soon.
Warm Regards,
Tisha
Customer Answer
Date: 04/25/2025
This is for my husband, ****** *****. DOB *********. He had an office visit and a procedure on 4/18/2025. We are writing this message together.Business Response
Date: 04/29/2025
Good morning,
Thank you for providing the necessary information for us to analyze your complaint. After reviewing your case, we determined that due to the initial office visit and diagnosis, both the *** and colonoscopy are coded as diagnostic procedures rather than preventative. If no symptoms had been present before the tests were ordered and no findings were discovered during the procedures, the colonoscopy would have been coded as preventative. However, since this was not the case, the current coding remains unchanged.
If you have additional questions, please contact our billing department listed on your statement.
Warm Regards,
Tisha
Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 1 of 2021 I paid $1800 for a colonoscopy and endoscopy. They told me I would get a reimbursement from my insurance company once I filedthe claim. They filed the claim and the money was mailed to them for over $700 and they kept it. I have tried to call them and email them and I get no response at all and I want my refund nobody will call me back or help me. The billing department is terrible.Business Response
Date: 04/15/2025
Good afternoon, *****,
Thank you for contacting us. Your message has been escalated to Northside Billing. Once our billing department reviews and responds, I will address your complaint.
Thank you for your patience in this matter.
Warm Regards,
Tisha
Customer Answer
Date: 04/22/2025
Complaint: 23205065
I am rejecting this response because: I paid 1800. September 1 2021 when I had the colonoscopy and I was told I could file with my insurance and I would get a refund. They sent the refund of over ****** to Atlanta Gastroenterology Associates. AGA would not give me that money and thats my money!. I have reached out so many times and nobody will help.This is a terrible billing departmentSincerely,
***** *******Business Response
Date: 04/22/2025
Good Morning,
Thank you for your message.
Due to the year and location of the service, Northside Billing is responsible for this account. They have received our email and are currently reviewing it. I will update you on the status of your complaint as soon as we receive more information.
Warm Regards,
Tisha
Customer Answer
Date: 05/14/2025
Once again, that practice never called me back about my bill and never responded to anything I sent them ! A few weeks laterBusiness Response
Date: 05/14/2025
Good morning,
We received an email from Northside Billing on May 8, 2025, stating: **** reviewed EOBs and a $449.12 check # ********** refund was uploaded to **************** this morning and approved. Please allow up to 7 business days for the patient to receive."
If you have any questions or concerns, please reach out to Northside billing.
Warm Regards,
Tisha
Customer Answer
Date: 05/15/2025
Complaint: 23205065
I am rejecting this response because:I really appreciate the offer of $449; however, I dont know where the 449 is coming from because my insurance company in 2021 sent your practice a total of $731 I believe ,In 2 different checks,
I was told I was to get that back because I paid $1800.00 so Im confused as to why it is not 733 or 731??
Please let me know
thank you ***** Vickery
Sincerely,
***** *******Business Response
Date: 05/19/2025
Good morning,
Thank you for your message. We recommend contacting Northside Billing for further details regarding your refund check. They have confirmed that the insurance was filed correctly, and your refund amount is $449.12 following the $1800 payment.
Warm Regards,
Tisha
Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service: Colonscopy Date of Service: 11/6/24 Amount: $169.60 Status: Paid $169.60 on 1/1/25 Issue: ************** continues to invoice and recently sent collections notice on 3/21/25. Outcome: I contacted billing 6 times via phone (2), email (2), and mail (2) to provide proof of payment. The phone representatives said my payment was received but needed to be posted to my account. Meanwhile, billing invoices continued, including most recent collections notice on 3/21/25 Resolution: I want my payment credited to my account and to receive final statement showing $0 balance.Business Response
Date: 04/22/2025
Good morning,
Thank you for your message. Your complaint has been escalated to our RCM Manager for review. I will update you with the status or resolution as soon as it is available.
Thank you for your patience in this matter.
Warm Regards,
Tisha
Initial Complaint
Date:02/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a medical procedure done on 8/14 and was told the cost of this would be 358 dollars. I then received 5 different bills from as many companies with no warning totaling $1190.62. I never would have agreed to get this procedure completed as I did not have the financial means to do this.Business Response
Date: 03/03/2025
Good morning,
Thank you for contacting us. I understand that you have some concerns regarding your recent bills. We value your feedback and want to ensure that we address any issues you may have.
Could you please let us know how we can assist you in resolving these concerns?
Look forward to hearing from you soon.
Warm Regards,
*****
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