Complaints

This profile includes complaints for Momnt Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momnt Technologies Inc

  4 Concourse Pkwy #150 Atlanta, GA 30328

• 

  Momnt Technologies Inc

  PO Box 28619 Atlanta, GA 30328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't have any paperwork of the business or medical office I did business with and no specific date, I know it was in the early months of 2023. I had just recovered from Cancer Prostate surgery. This office was suppose to provide treatments for Erectile Dysfunction, I signed a contract for treatments for ********. I got 1 or 2 treatments and the company disappeared. Doors locked, would not answer phone calls. Now 2 years later i get a letter from this loan company I owe money.

  Business Response

  Date: 05/29/2025

  Dear Better Business Bureau,
  At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
  To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
  Thank you for bringing this matter to our attention. Please let us know if any further information is required.
  Sincerely,
  Momnt Support Team
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the nature of the complaint this company is trying to charge me money for a service that was never render from a fake ************* ************** in ******* 3 years ago when ask for a copy of the contract 3 years ago said company said it would email me a copy and it never did now when i ask Momnt for a copy of proof sent a copy a contract with out my signature saying it was digital this was not print your name and take that a signature i sign a contract three years ago

  Business Response

  Date: 05/27/2025

  Dear Better Business Bureau,
  At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
  To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
  Thank you for bringing this matter to our attention. Please let us know if any further information is required.
  Sincerely,
  Momnt Support Team
  
  

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February of 2023 I when to ********* treatment center for a ** problem and was told Momnt was the payment agency and I would be billed as I used ********** services. The clinic closed days later and now Momnt says I authorized payment, when there was never even a first visit for treatment.

  Business Response

  Date: 05/13/2025

  Dear Better Business Bureau, At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support. To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution. Thank you for bringing this matter to our attention. Please let us know if any further information is required. Sincerely, Momnt Support Team

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23308573
  
  I am rejecting this response because: I have call the customer "service" line before and they acknowledge that the clinic closed shortly after I applied for the financing, but insist that I authorized full payment! That is preposterous, who would do that? I believe ********* and Momnt are somehow in league in this scam and should be reported to the attorney general.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/29/2025

  Dear  BBB,
  Thank you for the opportunity to address ***** ********* concerns as outlined in the complaint. We sincerely regret the frustration ***** ******* has experienced and appreciate the chance to clarify our role and the steps we have taken to assist in resolving this matter.
  Momnt operates as the electronic application platform that ***** ******* used to apply for and obtain a loan from Pine Lake Medical Clinic. This financing arrangement was intended to fund goods and/or services to be provided by ************************. It is important to note that Momnt and *********** were not parties to the agreement between ***** ******* and ************************ regarding the provision of goods and/or services mentioned in the complaint.
  Our records indicate that ***** ******* electronically signed an Installment Loan Agreement with *********** on 1/17/2023, acknowledging the terms and conditions of the financing arrangement and authorizing a loan disbursement to Pine Lake Medical Clinic for $6,200.00. This agreement was executed following a request verified via a phone number linked directly to ***** *******.
  Understanding the concerns raised, Momnt conducted an investigation into this matter to explore potential solutions on ***** Sparrows behalf, Unfortunately, despite our efforts, we were unable to secure a resolution from *************************
  While we empathize with the difficulties ***** ******* has encountered, the terms of the Installment Loan Agreement remain binding, and ***** ******* remains responsible for fulfilling the obligations under that agreement. We encourage him to continue addressing the matter directly with Pine Lake Medical Clinic, as they are ultimately responsible for delivering the agreed-upon goods and/or services.
  Should ***** ******* have further questions or require additional assistance, we are available to discuss his concerns. Our customer support team can be reached at ************, Monday through Friday from 8:00 am to 8:00 pm ET.
  We genuinely regret any inconvenience this situation has caused ****** ****** and remain committed to supporting him within the scope of our role.
  Sincerely,
  Momnt Support Team

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23308573
  
  I am rejecting this response because:
  ****** Maitland 
  From:*******************************************
  To:************************************************************
  Cc:***** *******
  
  
  Wed, May 14 at 11:41 AM
  
  
  The attached letter states:
  
  
  Re: Loan Number **********- $6,200.00- LEGAL NOTICE
  
  Dear *********************************** represents Mr. ***** ******* and his interests in the above referenced matter.
  
  It is my understanding that my client has repeatedly informed you that this loan was part of a scam perpetrated upon him and others by a purported ************************* After Mr. ******* consulted with the clinic, he was directed to your organization by ********* to set up funding for certain medical services. You allowed $6,200.00 to be debited from his account but when Mr. ******* returned for treatment, the clinic was boarded up and non-existent.
  
  We have reviewed information showing that Mr. ******* notified you of this scam in real time, yet you are now attempting collection efforts.
  
  Either you are unaware of this scam, or you are part of it. Be assured Mr. ******* will not be paying for this scam under any circumstances. Should you continue to pursue the matter or in any way affect Mr. ******** credit record, we will enthusiastically sue you for fraud and unfair and deceptive trade practices here in ************** which provide for treble damages and attorney fees. We will request discovery to determine each and every person affected by this scheme. As a lender who partnered with this clinic, you had a responsibility to vet and monitor the business especially when multiple individuals notified you of their fraud.
  
  You have TEN BUSINESS DAYS to respond and confirm no further action will be taken against Mr. ******** If not, we will proceed against you on behalf of Mr. ******* and all other potential claimants.
  
  THIS IS LEGAL NOTICE. GOVERN YOUR ACTIONS ACCORDINGLY.
  
  Very truly yours,
  
  
  
  
  
  ****** N. ********, II
  Managing Partner
  *******************************************
  Phone: ************
  Schedule Time with ***
  [*******************]*******************
  
  
  
  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/05/2025

  Dear Better Business Bureau,
  At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
  To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
  Thank you for bringing this matter to our attention. Please let us know if any further information is required.
  Sincerely,
  Momnt Support Team
  
  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23308573
  
  I am rejecting this response because:

  I have contacted their team and sent a letter from my attorney that they are refusing to reply to. 

  
  ****** Maitland 
  From:*******************************************
  To:************************************************************
  Cc:***** *******
  
  
  Wed, May 14 at 11:41 AM
  
  
  The attached letter states:
  
  
  Re: Loan Number **********- $6,200.00- LEGAL NOTICE
  
  Dear *********************************** represents Mr. ***** ******* and his interests in the above referenced matter.
  
  It is my understanding that my client has repeatedly informed you that this loan was part of a scam perpetrated upon him and others by a purported ************************* After Mr. ******* consulted with the clinic, he was directed to your organization by ********* to set up funding for certain medical services. You allowed $6,200.00 to be debited from his account but when Mr. ******* returned for treatment, the clinic was boarded up and non-existent.
  
  We have reviewed information showing that Mr. ******* notified you of this scam in real time, yet you are now attempting collection efforts.
  
  Either you are unaware of this scam, or you are part of it. Be assured Mr. ******* will not be paying for this scam under any circumstances. Should you continue to pursue the matter or in any way affect Mr. ******** credit record, we will enthusiastically sue you for fraud and unfair and deceptive trade practices here in ************** which provide for treble damages and attorney fees. We will request discovery to determine each and every person affected by this scheme. As a lender who partnered with this clinic, you had a responsibility to vet and monitor the business especially when multiple individuals notified you of their fraud.
  
  You have TEN BUSINESS DAYS to respond and confirm no further action will be taken against Mr. ******** If not, we will proceed against you on behalf of Mr. ******* and all other potential claimants.
  
  THIS IS LEGAL NOTICE. GOVERN YOUR ACTIONS ACCORDINGLY.
  
  Very truly yours,
  
  
  
  
  
  ****** N. ********, II
  Managing Partner
  *******************************************
  Phone: ************
  Schedule Time with ***
  [*******************]*******************
  
  
  
  
  
  
  
  
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23308573
  
  I am rejecting this response because: I have contacted their team and sent a letter from my attorney that they are refusing to reply to. 

  
  ****** Maitland 
  From:*******************************************
  To:************************************************************
  Cc:***** *******
  
  
  Wed, May 14 at 11:41 AM
  
  
  The attached letter states:
  
  
  Re: Loan Number **********- $6,200.00- LEGAL NOTICE
  
  Dear *********************************** represents Mr. ***** ******* and his interests in the above referenced matter.
  
  It is my understanding that my client has repeatedly informed you that this loan was part of a scam perpetrated upon him and others by a purported ************************* After Mr. ******* consulted with the clinic, he was directed to your organization by ********* to set up funding for certain medical services. You allowed $6,200.00 to be debited from his account but when Mr. ******* returned for treatment, the clinic was boarded up and non-existent.
  
  We have reviewed information showing that Mr. ******* notified you of this scam in real time, yet you are now attempting collection efforts.
  
  Either you are unaware of this scam, or you are part of it. Be assured Mr. ******* will not be paying for this scam under any circumstances. Should you continue to pursue the matter or in any way affect Mr. ******** credit record, we will enthusiastically sue you for fraud and unfair and deceptive trade practices here in ************** which provide for treble damages and attorney fees. We will request discovery to determine each and every person affected by this scheme. As a lender who partnered with this clinic, you had a responsibility to vet and monitor the business especially when multiple individuals notified you of their fraud.
  
  You have TEN BUSINESS DAYS to respond and confirm no further action will be taken against Mr. ******** If not, we will proceed against you on behalf of Mr. ******* and all other potential claimants.
  
  THIS IS LEGAL NOTICE. GOVERN YOUR ACTIONS ACCORDINGLY.
  
  Very truly yours,

  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/06/2025

  Better Business Bureau
   Re: Loan Number ********** Legal Notice for Mr. ***** *******
  Dear Better Business Bureau Intake Team:
  Thank you for forwarding the correspondence from Mr. ******** counsel concerning Loan Number **********. We take these allegations seriously. We have shared the attorneys letter with our in-house legal department for review. Momnt will evaluate the matter thoroughly and respond directly to Mr. ******** attorney as necessary.
  If you have any further questions or require additional information, please do not hesitate to contact me at ************ or ************************************************************. We appreciate your assistance in ensuring this issue is properly addressed.
  Sincerely,
  Momnt Support Team

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23308573
  
  I am rejecting this response because:

  I have now spent money on an attorney and expect this matter to be dropped at once or I will direct my attorney to involve the states attorney general to possibly a class action suite.

   

  Thank you BBB for your assistance on this matter.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/37/24 I accepted a same as cash financing option through Momnt and made full payment within the promotional period 3/37/25, expecting that no interest would be charged as per the terms. Despite this, Momnt processed my payment two days after the promotional period expired, allowing them to impose an interest charge. This action feels intentionally manipulative and dishonest, especially since I made every effort to fulfill my obligations under the agreed-upon terms.When I contacted customer service multiple times in an attempt to escalate this matter and speak with someone in management, I was repeatedly denied access. The representatives I spoke with were dismissive, interrupted me while I was speaking, and informed me that a manager would not be able to assist me, which only added to my frustration and sense of ************ good faith, I paid the finance charge to avoid further penalties, but I am requesting that this charge be refunded. I met the conditions of the loan, and I should not be penalized for delays on their endespecially when their own representatives admit it can take up to 30 days to process payments. It is unreasonable and unethical to use their own processing delays as a justification for charging *********** make matters worse, this loan was recommended to me by a renovation company (*****************) that I am currently engaged in legal proceedings with due to similar deceptive practices. I feel scammed, taken advantage of, and deeply disappointed that a company like Momnt would operate in a way that punishes customers who act responsibly.I am a person of high moral standing with an excellent credit score, and I expect to be treated with respect and integrity. I ask you to support me in getting justice by way of a refund of the unjust interest charge and investigate this matter to ensure no other customers are subjected to similar treatment.I look forward to your prompt response and a fair resolution.

  Business Response

  Date: 04/18/2025

  Dear Better Business Bureau,
  At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
  To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
  Thank you for bringing this matter to our attention. Please let us know if any further information is required.
  Sincerely,
  Momnt Support Team
  
  

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23206344
  
  I am rejecting this response because: I have called and requested to speak to someone several times and still have not been able to get through to anyone able to discuss this matter.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/30/2025

  Dear Better Business Bureau,
  At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
  To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
  Thank you for bringing this matter to our attention. Please let us know if any further information is required.
  Sincerely,
  Momnt Support Team
  
  

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a $3600 loan through ************************** inside of the **************************. The clinic did not complete the services after the loan was paid off in Nov of 2024. Momnt then sued RiverRidge and got the money back. Momnt told me that I would be reimbursed the $3600. They told that after the loan was paid now that the case is closed and would not reimburse my money after being paid by River Ridge and myself.

  Business Response

  Date: 04/15/2025

  Dear Better Business Bureau,
  At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
  To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
  Thank you for bringing this matter to our attention. Please let us know if any further information is required.
  Sincerely,
  Momnt Support Team
  
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the of January 2025, I signed a contract with ***** **** / *************, to replace a roof in ****** *** Immediately after signing, Mr. **** sent me a link to apply for a loan/line of credit around $29,000 with **************************. My line of credit was approved, Mr. **** charged $11,600 around Feb 3rd. The build was supposed to be completed within "2 to 3 weeks weather permitting" per the contract. Since then, Mr. **** would schedule the build, but he would never show up despite good weather. The last attempt was on 2/24/25, when they scheduled the build for Fri 2/28/25. On that day, Mr. **** and I agreed in writing that if the build is not completed by the next day, Sat 3/1/25, he would refund the line of credit in full. Nothing happened. Around 3/6/25, I contacted Momnt and informed them of the situation, and asked to collect from Mr. ****. They opened a "complaint ticket", promised to work towards a resolution, and advised that **** has a way to refund directly to Momnt. On 3/ 10/25, Mr. **** initiated a full refund to Momnt through their website, on 3/14, upon calling Momnt, I discovered my balance did not change - Momnt said the transaction failed. On the same day, Mr. **** acknowledged the issue, the fix, and repeated the refund ($11,600 ). On 3/17, upon reviewing my account online at ********************** website, I found that the 2nd attempt failed. I informed Mr **** but I have not heard back from him since. My attorney also sent him a demand letter around 3/24/25, to refund the money to Momnt or complete the job within 7 days. To this date (4/10) I have not heard from him. On 3/31 and on 4/9 I contacted Momnt for an update, but they have not been helpful at all. Bottom line, I have $11,600 credit line balance for nothing in return. This money is either with Mr. **** or Momnt. This matter is now between them, I need my line of credit balance waived and this line of credit closed with $0 liability to me.

  Business Response

  Date: 04/15/2025

  Dear Better Business Bureau,
  At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
  To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
  Thank you for bringing this matter to our attention. Please let us know if any further information is required.
  Sincerely,
  Momnt Support Team
  
  

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23188117
  
  I am rejecting this response because:

  I already contacted the vendor, all they can tell me is that the refund transaction failed. 

  They are not helping at all. They are actually stalling. Please see the latest statement , it does not show merchant transactions. Just loan balance. 

  April's statement has not been released - it is one week past due. 

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 04/21/2025

  Dear Better Business Bureau,
  At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
  To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
  Thank you for bringing this matter to our attention. Please let us know if any further information is required.
  Sincerely,
  Momnt Support Team
  
  
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23188117
  
  I am rejecting this response because:
  I contacted the business and this matter is not resolved. They have not closed my account nor waived the loan balance. 
  
  The merchant Maxx Roof agreed to refund the full amount , $11,600  to Momnt, and the refund transaction is posted on the account. ********************** says the merchants  payment did not go through. This is not my problem,  this matter is now between Momnt and the Merchant -Maxx Roof. They can work with Maxx Roof to recover the payment or pursue Maxx Roof for writing a blank check or insufficient funds or whatever they like to do but as far as I am concerned I do not owe Momnt a ***** and they need to close my account and zero out the balance. 

  Sincerely,
  
  **** *******

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "momnt" is a company that is changing me $9,527.60 on the ******* that they paid this amount to another company called "******************************", on August 5th 2023, for renovating my house. I dont think I ever dealt with this company ( Bath ************** ) for any of my home renovations. I researched about this company and came to know that they have shut down in 2023. I can read a lot of negative reviews about them on the internet that they have shut down without fulfilling the promised services. I need BBB's help in proving to "momnt" that I have not taken any service from "Bath Planet Atlanta" to whom they paid the above amount for service to me.

  Business Response

  Date: 04/11/2025

  Dear Better Business Bureau,
  At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
  To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
  Thank you for bringing this matter to our attention. Please let us know if any further information is required.
  Sincerely,
  Momnt Support Team
  
  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23182432
  
  I am rejecting this response because:
  

  I spoke to one of the representatives of MOMNT, names ****** on 4/15/2025 at 11:00AM. I explained to her in detail about the fraudulent, amount of $9527.60, charged against me. She said that this amount was approved from my cell phone, for a loan given to be given to a company called ******************* for renovating my home. I did a lot of research on my cell phone and I dont see any message for approving the above amount. I consider this as my identity theft by somebody to approve this amount on my behalf.

  As I have mentioned in my original complaint, I have not contacted the above mentioned company ( *********** Atlanta ) for any any of my Home improvement tasks. In spite of explaining this the above mentioned representative  of MOMNT, she says I still owe this amount to MOMNT. 

  I seriously object to this, as I will reconfirm that I have not taken any services from either MOMNT or Bath Planet ********

  
  Sincerely,
  
  **** ******** *******

  Business Response

  Date: 04/21/2025

  Dear **** *******,                         
  
  You submitted a complaint about Bath Planet of ******* and Atlanta Window Pros. 
  After an investigation, including efforts to contact the merchant for a resolution, we were unfortunately unable to secure a resolution on your behalf. As a result, your loan **********, originated on 8/5/2023 for services obtained from **** Planet of ******* and Atlanta Window Pros,remains in active status, and you are responsible for repayment.
  Please contact our customer support team at ************, Monday through Friday from 8:00 am to 8:00 pm ET. We are happy to discuss the options available and work with you to find a suitable solution.
  You can view your remaining balance in your consumer portal and make payments through your consumer portal.
  
  
  
  Best regards,
  Momnt Support Team

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23182432
  
  I am rejecting this response because:
  

  I would like to reiterate once again. To the best of my knowledge, senses, memory and research, I deny that I have taken any services from the above mentioned companies specified by MOMNT.

  These are fraudulent charges against me.

  I would request MOMNT to forward me any proof, in the form of a contract, signed by me, with the above mentioned companies, for their service.

  Sincerely,

  
  **** ******** *******

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about October 2022-June 2023, I was a patient with ************************* being unsuccessful treated for erectile dysfunction. I was reevaluated twice by the Staff Doctors due to the treatments no working and Oak Valley's advertisement and Policy of "No Payments if Treatments do not Work."Per Doctor's advice, my treatments were to be extended at no extra cost or payments on the deferred payment account. When I went back for the next scheduled treatment, the Clinic was closed, and the phone number was no longer in service. I started getting phone calls from Momnt regarding this Account and found out that ************************* did not make any adjustments to my Account (no payments due/required). Momnt did not tell me that ************************* was no longer in business. Momnt even gave me a different contact phone number for ********** to no avail. *I need help to remedy this matter and honor their "No Payment Policy Advertisement." *I cannot pay for medical treatments that did not work nor correct my still existing medical problem. I am on a Senior Citizen on a fixed income, a Retiree, Partially Disabled ***************** Veteran, and Retired Journeyman Firefighter.

  Business Response

  Date: 04/07/2025

  Dear Better Business Bureau,
  At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
  To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
  Thank you for bringing this matter to our attention. Please let us know if any further information is required.
  Sincerely,
  Momnt Support Team
  
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off this loan on full on 3/9/25 and attached confirmation of the payment. Momnt is sending me bills and adding interest and claiming missed payments. It was paid off in full and I can prove the funds coming out of bank to Momnt if needed. This is not right by Momnt as it was paid off. I would like this fixed and close my account and any contact by Momnt unless it is an apology.

  Business Response

  Date: 03/31/2025

  Dear Better Business Bureau,
  At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
  To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
  Thank you for bringing this matter to our attention. Please let us know if any further information is required.
  Sincerely,
  
  Momnt Support Team
  

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began to receive notices that I had a loan in default allegedly procured for services rendered at ****************************. I have ***eatedly sent emails and made phone calls requesting a copy of the "original SIGNED loan agreement from 2022" along with copies of the services that were provided. When I spoke with Momnt ***resentatives, ***** and *****, I was told the original loan was procured 11/29/22, and that they would email me a copy of it. I have no record of signing a loan in 2022 or having services at ****************************. I have explained via email that I was a victim of identity theft and will require they provide me with documents showing the services that were rendered along with copies of the aledged loan I signed on November 2022.. They ***eatedly send me a Burrower's Agreement dated 12/6/24 which does not satisfy my request of the original loan agreement signed from November 2022. The ***resentative said the were working on securing a copy of the original loan agreement. The ***resentative also provided me with a phone number to contact the merchant, ****************************, ************ who conveniently is no longer in business as the number is no longer in service. I called the Momnt ***resentative back to advise they provided me a non-working number and the *** could no offer any additional phone numbers. They confirmed the business is no longer operating . I have asked that they place the loan in forbearance until this matter is resolved and all my requests have been ignored. Momnt is conducting deceptive business practices, they provided me with the merchants non-working number, conveniently the merchant is no longer in business, they have no record of a signed loan from 2022 or record of the services. I have attached copies of the emails that have gone unanswered.

  Business Response

  Date: 03/28/2025

  Dear Better Business Bureau,
  At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
  To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
  Thank you for bringing this matter to our attention. Please let us know if any further information is required.
  Sincerely,
  Momnt Support Team
  
  

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23097974
  
  I am rejecting this response because:I have already contacted the number provided and spoke with 2 representatives named ***** and *****, and both have repeatedly said that you would provide a copy of the alleged loan I signed on 11/29/22 and they have failed to do so. I have also asked repeatedly to speak with a supervisor or someone in higher authority and each time Im told one will call back but I have yet to receive a call. This number provided has representatives whom answer the calls but read strictly from a script and have done nothing to assist in the resolution of this matter. I again am requesting the documents I requested in my complaint, the original loan documents from 11/29/22 and proof of services that were allegedly provided. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/04/2025

  Here is you loan agreement. Please contact Momnt with further questions. 

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23097974
  
  I am rejecting this response because the response indicates that the loan agreement is attached and I do not see an attachment.  Please provide the loan attachment that is claiming to be attached. 
  
  Sincerely,
  
  ***** *******