Complaints

This profile includes complaints for Earthlink, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Earthlink, LLC has 73 locations, listed below.

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  Earthlink, LLC

  980 Hammond Dr Suite 400 Atlanta, GA 30328-6161

  
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  One Communications

  5727 old Boonville hwy Evansville, IN 47715

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  Deltacom

  7021-C Albert Pick Rd. Greensboro, NC 27409

• 

  Earthlink, LLC

  5 Wall St Burlington, MA 01803

• 

  Earthlink Inc

  650 Smithfield St Fl 8 Pittsburgh, PA 15222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an internet account with EarthLink on 5-1-22. To date Ive paid them $659.70. On May 1st I was promised a $100 gift card if I opened an account with EarthLink. I opened the account and referred my father too. To date neither I nor my father have received our gift cards that we were promised. I called EarthLink three times in September. Each time I was told to wait about three buisness days for an email link that never came. For the past Month our internet has been going in and out, I reported that all three times also and Im still having the same problem. My trust in EarthLink and its products and promises has been tarnished. I just want the service that I pay for and for EarthLink to honor their promises.

  

  Business Response

  Date: 10/05/2022

  Date:- 10-05-2022
  ************************* - BBB Consumer Complaint # ********
  Wireless Home internet account Acct # ************ & ************
  Acct status:  Active
  
  
  In the complaint the consumer states that she had signed for EarthLink services in the month of May 2022. The consumer states that she was promised a $100 gift card for signing up with EarthLink.  The consumer states that she had also referred her father to sign up with EarthLink however they claim that they have not received the $100 gift card till date.  The consumer stated that they had contacted in the month of September and were promised that an email with the $100 gift reward link would be send. The consumer states that they have not yet received the Gift Card.  The consumer also states that her internet service is going in and out since last month.  The consumer is seeking a resolution from EarthLink in this regard.
  
  
  We sincerely apologize for the inconvenience caused to the consumer. On reviewing the account we see that the customer had signed up for Wireless home ******************** service in the month of May 2022.  We do see that the consumer contacted us in the month of September inquiring about the Gift card.  As per our records the consumer was sent the $100 Gift card reward link from EarthLink.  We did call the customer on October 5, ********************************************************* regards to the Gift card. The consumer stated that she does not have internet to check the email and so we arranged a call back with a technical team.  We have got a confirmation from the technical team the consumers internet issue has been resolved. 
  
  We had made another call back to the consumer and on call we requested the consumer to send her fathers account information, so that we could check our records and accordingly send him the link.  We received a reply from the consumer with her fathers account information in it and then we escalated this issue to our concerned department.We would like to inform the consumer that we would be resending the $100 gift card link to both their contact email addresses ********************** and *********************** Please allow up to 72 business hours to resend the link to the consumer.  Incase if the consumer still complains that she has not received the link, we would then advise them to please contact on ************.  As a courtesy in regards to connection issue we have placed a credit of $20 which would be adjusted on the coming billing cycle of the consumer. The confirmation number for this response is SDP 394500.
  
  
  
  
  Respectfully
  Roiden
  EarthLink Executive Relations
  EarthLink
  980 ************************************************************************ | 30328 
  ****************************
  EarthLink ************** Agreement:
  https://www.earthLink.net/tcs/