Reviews
This profile includes reviews for Earthlink, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 306 Customer Reviews
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Review fromElisha M
Date: 07/30/2025
1 starEarthlink is a scam, they charged me for service after I canceled my service, they continued to charge me and tell me they can't cancel the service until I make a payment. They keep charging me monthly for additional services that were supposed to be canceled when I originally canceled my service. They do not tell you that the service they cancel is only the fiber service and not the additional services that they provide through a different company nortan and fiber security. They take no accountability either. Now they wont cancel the additional service unless I make a payment to 0 out the account. They should be liable for not including it as part of cancelation and not informing that it needs to be canceled. Don't waste your time with earthlink.Review fromWhitney M
Date: 07/28/2025
1 starThis company is a complete scam. I started service on a Friday and regretted my decision. Today is Monday and I've called 3 times and left a call back number and no one has returned my call. I tried calling back a fourth time and now the system is saying no one is available and it automatically hangs up the phone. I've reached out via chat and they will not help. I want my service cancelled. ******** customer service.
Earthlink, LLC
Date: 07/29/2025
Dear Ms. ************* sorry to hear Ms. *********************** issues when canceling your account the multiple times she has tried to call in. I see that Ms. ********************* us on July 29, 2025, and her account has since been successfully canceled.
Additionally, a refund of $39.95 has been issued back to the card on file.Review fromBrad G
Date: 07/26/2025
1 starSad to say. My review is no different. Spoke with a representative over the phone at the local office. Said that I'd be receiving an email. Didn't receive that. Made a request via text about a quote and screenshots of the devices. They were very evasive. Did not follow the request that I had already given.Don't waste your time or effort with this "monopoly."It's just as shady and as dark as their competitor ********.Earthlink, LLC
Date: 07/28/2025
Hello Mr. ***************** am sorry Mr. Gibbs had multiple issues when he contacted us for assistance. I was able to locate Mr. ***** account, and I do not see where there were any case notes regarding issues with his email account as that is what he has with EarthLink. If there is an issue with Mr. ****** internet and he wants to see what devices are attached, depending on the modem Mr. ***** can log into the modem to see what all is attached. We are always happy to assist Mr. ***** with his issue to get him up and running.
Thank You,
Samantha
ER Specialist IIIReview fromFareshta K
Date: 07/18/2025
1 starJust DON'T with Earthlink. They operate like scammers. Unless you enjoy making calls to customer service all the time to inquire about strange fees, overcharges, and other ways they try to take your money. ****************.Earthlink, LLC
Date: 07/21/2025
Dear Ms. ************* want to sincerely apologize for the inconvenience you've experienced and for the need to call multiple times regarding billing issues.
Upon reviewing your account, I can confirm that there were additional services that had been added. We corrected this by removing those services and issuing the appropriate credits or refunds. As outlined in our Terms of Service Section 9.2, EarthLink reserves the right to modify fees or introduce new charges related to Business Services or Equipment, with a required 30-day notice.
Again, I truly apologize for the repeated billing frustrations you've encountered. We value your business and appreciate your patience as we work to ensure your experience is a more positive one moving forward.Thank You,
********
ER Specialist III
Review fromPeter F
Date: 07/15/2025
1 starI called to set up service with this company but decided after 1 hour to cancel. Spoke with someone and explained I no longer need it and to please cancel. I was told I would still have to pay *****. 4 days later I get a text that equipment is being delivered. Again I called only to wait 45 minutes on phone and to be told that I am responsible for equipment and may be charged 400. I this point I am convinced of the **** and called the credit card company. If you use this company you will be defrauded as there are many bad reviews.Earthlink, LLC
Date: 07/16/2025
Hello Mr. ********************* sincerely apologize to Mr. ********* for the experience he has had from his initial attempt to cancel his account, to the refund process, and the modem shipment issue. This situation should never have escalated to this point. His account should have been canceled during the first call, the modem should not have been shipped, and the processing fee should have been refunded promptly.
As of now, I have officially canceled Mr. ********** account and issued a refund of $39.95 to the card on file. A return label has also been sent to his email. If the modem is delivered, we kindly ask that he print the label and return the modem using the provided shipping instructions.
Thank You,
Samantha
ER Specialist IIIReview fromChristine A
Date: 07/10/2025
1 starI haven't even managed to get my internet service installed and I already regret my decision. Installation date keeps changing. 3 weeks and counting.Earthlink, LLC
Date: 07/11/2025
Hello Ms. ******************** apologize for the issues Ms. ******** has experienced with the changing installation dates. At this time, I do see that her installation is scheduled for July 15, 2025, between 8:00 AM and 10:00 AM.
In light of the frustration caused by the repeated delays, Ive applied a $10.00 monthly discount to her internet plan for the next 12 months. While I know this doesnt fully make up for the inconvenience, I want to do what I can to show we value her as a customer and appreciate her patience.
Thank You,
Samantha
ER Specialist IIIReview fromMary J
Date: 07/10/2025
1 starI was told that it takes 2-3 business days for my equipment to arrive and I still haven't received my equipment or any tracking information and no one in customer service is able to help answer any questions about my order.Earthlink, LLC
Date: 07/11/2025
Hello Ms. ******************* apologize that Ms. ******* was informed her modem would arrive within 23 business days, but the delivery has taken longer than expected. Upon review, I see that the modem was shipped from our warehouse on July 10, 2025, and is scheduled to be delivered by *** on July 14, 2025.
Thank You,
Samantha
ER Specialist IIIReview fromCharles S
Date: 07/09/2025
1 starEarthlink is a shady company at best. They do not return calls. They ask for a call back number but do not call back. They shipped me a modem-nothing else. Charged $39.95. No instructions for installing. Will not answer phone or call back. Stay away!Earthlink, LLC
Date: 07/11/2025
Hello Mr. ******************* sorry to hear that Mr. ****** experienced difficulties reaching an agent or receiving a callback to get his internet service activated. Ive submitted a request to our back-office team to ensure that someone reaches out to Mr. ****** directly to assist him further.Again, I do apologize for the lack of support Mr. ****** has experienced at this time.
Thank You,
Samantha
ER Specialist IIIReview fromDo Hyung K
Date: 07/07/2025
1 starThis company is an internet service provider but they sub-contract out internet to other established companies that are actual primary service providers like ***** They charge additional fees to make a profit and then gradually increase your monthly fees with no clear communication or warnings. These services are advertised through leasing websites and residential management apps so that new tenants, especially those moving from out-of-town with less information on service options, fall prey to their predatory tactics. These types of companies provide no added benefit to society and simply prey on the unsuspecting or uninformed. DO NOT contract with this company, you gain no benefit and always DO have the option of just contracting with **** or ******* or T-Mobile directly, Earthlink will make it seem like you can't and they are your only choice which should be considered fraud.Earthlink, LLC
Date: 07/08/2025
Hello Mr. ******************* EarthLink does partner with third-party vendors for both infrastructure and technical support. However, the internet service itself is provided by EarthLink, not the vendor. I apologize to Mr. **** for any confusion this may have caused.
To avoid any potential misunderstanding in the future, we encourage customers to research available services in their area. We also recommend visiting the *** website (*******************) to verify which providers and services are available at their location.
Thank You,
Samantha
ER Specialist IIIReview fromRoger T
Date: 07/04/2025
1 starNo stars I was told that I would get the equipment in 1 to 3 business days I ordered the equipment on June 30th it is now July 4th not going to receive it until Monday plus try to charge me to activate service when a real internet company doesn't charge to start using the service
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