Complaints

This profile includes complaints for Piedmont Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Piedmont Healthcare

  1968 Peachtree Rd NW Atlanta, GA 30309

• 

  Piedmont Healthcare

  PO Box 725507 Atlanta, GA 31139

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two years ago, my wife was treated at the emergency room. We were under **** insurance from **********. We just got a bill (about a month ago) from Piedmont claiming we owe $1200. When we contacted **** they have record of a canceled check that they sent payment on. When we talked with the Piedmont billing department (several times) they claim they have no record of it (although during one conversation they said they have the check number). The same check number provided by ****. We tried to get Piedmont billling to contact **** by they refuse do so. **** won't fax me a copy of the canceled check, so I'm stuck in the middle. Piedmont billing needs to call **** and work this out, this should not be our problem. Especially since Piedmont has alreday recevied payment and are trying to DOUBLE BILL!!!!!

• Initial Complaint

  Date:09/13/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Piedmont health as I had an outstanding bill that needed to be paid (that they had not reached out to me about). When I called their billing department and inquired as to any other payments that were outstanding, I got a very vague "well we are still processing things from your daughter's delivery in May 2022 and we may have more bills for you" without any specifics. Note, I have had multiple bills since then and have paid them over $7,000 in fees that were not covered by my insurance. I even called my insurance company ************ and they said there were no outstanding items being processed, that everything charged and processed at the time of her birth has already been done. I would like PIedmont to stop threatning me with further fees as I do not owe anything further, and would like an explanation of why they seem to think there may be more I need to pay 16 months later.

• Initial Complaint

  Date:08/08/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Piedmont ****** in ********* on 2/23/23 and 2/28/23 and I have emailed and called Piedmont several times, at least 6 times, about filing the bills with the primary EOB's to my secondary insurance. I can not get a response from them at all and do not need this turned over on my credit. The billing department does not want to do their jobs.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor referred me to ***************************************, of Piedmont Physicians Surgical Specialists *****, who I think a lot of. I received a voice mail advising me that I had an appointment with **************** on 07/11/2023. I called the ***** office that called me twice. I finally talked to someone on the second call. I told her that I had another doctors appointment at the same time on 07/11/2023 and I would have to reschedule. She said to let her know. I then received a letter on 07/14/2023 stating that I was being billed $50 because I missed a scheduled appointment with *************, MD. I missed an appointment that I did not have. And they are implying that I should reschedule appointments via MyChart.com at least 24 hours ahead of time. I had no knowledge of MyChart.com and advised them of the conflicting dates very much ahead of 24 hours. Since I did not know MyChart.com existed, how could I reschedule via the web site? This is my first written communication from this office in years. I dont think what they are doing is lawful. Patients should not be charged for violating a policy that did not know existed. And these are the people who operate on people? I am genuinely afraid at this point.

• Initial Complaint

  Date:07/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm mom/legal guardian of a 22yr old girl with intellectual disability and psychosis issues who was sent to this hospital on a **** hold for psychiatric care on 7/5/23, 7/12/23, and 7/16/23. She was sent by police and driven by ambulance. Each visit no one would speak with me except on discharge. She stayed for 7 days and not once was I, her psychiatrist or PCP asked about her medications or health history which resulted in them not giving her the correct medication. She was released and then returned 4 hours later after assaulting her family and then released again. Today, I was there for 3 hours and was not allowed to go back to be with her and was not allowed to speak with a supervisor. The front desk was informed of her disability and my guardianship, but I was still denied so I left to return to her twin who is also disabled. This is unacceptable for the hospital to treat us this way! I keep requesting for them to change her medication or send her to a psychiatric facility but neither request is fulfilled. The staff speaks to me as if I'm a stranger to my daughter and speaks as if I have no intelligence whatsoever. This needs to stop.

• Initial Complaint

  Date:06/08/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a mammogram at a Piedmont Healthcare facility and I am seeking an adjustment for the charges invoiced to me. Prior to the service I received an estimate of $450, which I was required to pay at least half of before services were rendered. I called and confirmed this estimate included two services: 3D mammogram of left breast and an ultrasound of the left breast. With this information I agreed to move forward with the appointment and I paid $277.04 upfront which would have left a balance of about $172.96.After receiving the services above, I received two bills - one from Piedmont for $385.71 and one from ******************************* for $309.47. Combined with the payment I made prior to the service, this brings the total cost to $972.22, which is more than double the estimate I received. I understand an estimate is just that, an estimate however for the total cost of the services to be more than double what I was originally quoted lacks pricing transparency and an unfair business practice. I did not receive any additional services than I was initially quoted for and would not have moved forward with the procedure at the time that I did had I been given the ************ of the service. I would have waited until my deductible had been met.Therefore I am requesting for an adjustment to be made to match the original estimate and to be contacted regarding this matter. I have always had positive experiences with Piedmont Healthcare up to this point and would like to continue to receive treatment and recommend services to others.I attached evidence of the estimate uploaded to myChart.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding a visit on 01/10/2023. Most of procedures went through insurance fine and I was properly billed. However, my **ray was improperly billed. I in fact never received any written (or email) bill for this procedure, and it does not show up on my Piedmont Healthcare account, which shows an account balance of $0. Despite receiving no written bill for the **ray, my account balance of $36 was sent to collections. This is highly inappropriate. I investigated further and found that the reason that there is a balance is listed as "CLAIM DENIED AS PATIENT CANNOT BE IDENTIFIED AS OUR INSURED", indicating that there was an insurance issue. This is weird because all other procedures from that visit were properly billed to insurance. Instead of resolving this issue, giving me a bill, or sending me any written information about this issue, they sent my account to collections. To resolve this issue, I would like the account to be removed from collections, the insurance billing issue resolved, to receive an actual written bill, and to be able to pay it.

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 14 year old daughter and I arrived at Piedmont Hospital in Stockbridge yesterday at5:10pm. We were there because I believe my child had a seizure which she had never had before. We were triaged within an hour which was good. We finished our triage at 6:05pm. No one called us for four hours. When I asked how long it would be I kept getting I dont know from the staff. They didnt care out front or when I finally got to the back. We were tired and hungry. I finally saw a doctor at 12:00am who then asked for urine. Why this was not taken hours earlier, I dont know. No one came for it even though I told them she finished. We had enough and finally walked out with no paperwork at 12:50am. People should not be treated this way. They were all talking at the nurses station and when I opened my door they ignored me and all disappeared like they were finally working. Enough is enough. This type of care should not be happening. Please do something about this. My daughter is 14 and already having a hard time. She did not deserve that.

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of September 7, 2023, Piedmont Healthcare will no longer be accepting *************** Advantage plans. ******** enrollment is not until October and does not take effect until January, so patients will have to pay the higher out of network costs unless they change doctors. In my area all of the hospitals are Piedmont now, as well as the majority of physicians and outpatient facilities. Piedmont sent the email detailing this change, but the only number they listed to call was for Humana. I dont know how to get in touch with anyone at Piedmont so this is my only option, other than calling the consumer action lines at the television stations.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/3/22, I had a primary care appt with a physician at Piedmont. I gave my insurance info ahead of time on the mychart app as well as giving the insurance info at the appt in the office. I started getting **llection calls from their office some time after the visit which I took and then told them they needed to submit the claim to my insurance ** as there wasn't a claim filed to them (I looked it ** online to see if it had been denied). Piedmont physicians group then said they didn't have the **rrect insurance info which I gave them again (for the 3rd x) and they said they would file it. I am now receiving **llection notices for the visit because the insurance said it was past the window for filing the claim. It isn't my fault that Piedmont **************** didn't file the claim in time. I gave them the info before I ever went to the appt as well as the day of the appt. The bill is $468.00.