Hospital
Piedmont HealthcareThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Piedmont Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/14/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was referred by my ** for an ultrasound of my kidneys and gave me a printed referral along with a list of piedmont locations. I called to schedule the appointment and was told by a representative that I had to pay the estimated co-pay before it could be scheduled, so I did. Not long after, I received a separate bill from another piedmont provider from that day of service for $89.60. I contacted that provider and told them that I had already paid the required amount and they should have received the amount from piedmont that I paid the day the appointment was scheduled and was told by a representative that they do not collect or receive payments from piedmont and I would have to pay about owed to them, then attempt to get the overpayment from piedmont. I have made several attempts to get my refund by calling the customer care number and each time I was told something different... even that I "wasn't in their system" because they couldn't find me! The 3rd time I called piedmont costumer services on 06/23/2025 and spoke to a representative named "******** *." who told me she could see that i had a credit of $89.61 in my account. After she tried to tell me they had to wait until insurance paid the claim before anything could be done, I told her the insurance company had indeed already paid and then, somehow, she was miraculously able to see on her screen that it was true and told me she sent the refund request in to be processed. I asked her for an email or something that would show confirmation and was told there was no confirmation. So I had no proof that it had even been requested or completed. She only said for me to keep checking my credit card for the transaction. It is now 07/14/2025 and still no sign of a refund. I called yet again to ask for an update and was told by "Matquita" she could see that a check was sent out sometime around 06/25/2025. Of course I've received no such check or refund to my credit card and no manger was available for help.Initial Complaint
Date:06/12/2025
Type:Order IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid out of pocket for services. Business kept denying assistance until i called and demanded a review over the phone. Finally got assistance approved but business will not reimburse out of pocket payments for time approved during assistance period. Reached out to manager ****** in billing. ****** did not return my call.Initial Complaint
Date:06/08/2025
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an office visit on 11/20/2024. I provided my insurance information and they said it went through and I only had a $20 copay. I checked with them and my insurance to make sure they are in network. Since my visit, I have kept receiving bills from Piedmont saying I owe money and they have not billed my insurance. I have reached out many times, each time they say they have updated my insurance and that my insurance will be billed. However, my insurance has never been billed and my insurance has no record of them sending them a claim. I have contacted via my portal messenger at least 4 times and have called many more. In addition, 3 of the bill statements they have provided me said insurance paid $20 but this was my personal payment and my insurance company never received a claim from the office. I am having trouble obtaining my phone record for my calls but here are all the bill dates and message dates 11/20-visit date, paid $20 copay 12/3-1st bill saying uninsured 12/4-messaged billing and they said they updated my insurance and it will be billed 1/8-bill saying uninsured 1/11-same as 12/4 2/7-bill saying uninsured 3/2-message billing and they forwarded to supervisor 3/9-bill saying insurance paid $20 4/8-same as 3/9 5/8-bill saying insurance paid $20 5/21-messaged billing and they said supervisor would call in 7-10 business days 6/7-bill saying insurance paid $20 6/8-still not heard from supervisorInitial Complaint
Date:05/10/2025
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw my pulmonary doctor, Dr ****** ********, Piedmont Pulmonary and Sleep Medicine, 3-11-2025. I needed a prescription for my CPAP supplies, which he said he did via the computer. He said to allow 2 weeks. Today 5-10-2025, the supply company, Better Night Sleep, have not received the order yet. Better Night have contacted ****************** on April 2 and 14, March 14 and 24, May 9. On 4-8-2025, I called the office, after 20 minutes being transferred and repeating what I needed, I was guaranteed the order would be sent. This was my second call to the office. The first one, I spoke to their CPAP technician, she said it could take 2 months and the doctor was aware that it could take 2 months. On 4-17, I talked to the office manager and gave her the fax number for Better Night, she said she would fax the order to Better Night and email it to me. The email I got was the fax face sheet, no order. I have been using equipment that should of been changed in March.Initial Complaint
Date:05/07/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was billed $25 for a missed appointment that I never had. On the morning of March 28, I went on my patient portal and attempted to schedule a same-day appointment at the Piedmont Physicians at ********************** for that afternoon. I immediately received a call from the clinic informing me that because I am a new patient, I could not self-schedule a 15 minute appointment online and the appointment would be cancelled. They said new patients have to have a 30 minute appointment and there were none available that day. They offered to reschedule me for a 30 minute appointment on another day but I already had an appointment in 3 weeks so I declined. A few days letter I received a message saying that I missed the appointment on March 28th, the appointment that was canceled by the office. I called and called until I was finally transferred to the office and spoke with the office manager. She reviewed what took place and informed me that the office staff did not cancel the appointment correctly in the computer and it was their fault. She apologized and said she would take care of it. I received another notification a week later so I called again and the manager again reassured me that it was their mistake and the charge would be removed but it may take a few weeks. Its been over a month and I am still being billed. Received a letter in the mail today indicating that I must pay by 5/31/2025. I have tried to speak with someone in billing but cannot get through on the phone. I do not want this to go to collections or affect my credit. I did not miss any appointments and do not owe them $25 for a missed appointment. The appointment was cancelled by the office.Initial Complaint
Date:04/21/2025
Type:Order IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for the debt alleged by ***************. There is no agreement between me and ***************, and they have not provided the original contract as requested.Initial Complaint
Date:04/10/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was treated wrong by a PctInitial Complaint
Date:03/10/2025
Type:Sales and Advertising IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After a visit to a new doctor in September Piedmont started billing me at a former address for the $17.89 balance that was left on my deductible. This was paid by United Healthcare on my behalf in October through their ********************* I made numerous calls and sent numerous emails through both Piedmont Wallet and the regular customer service email address listed on the bills to Piedmont telling them that somehow they had picked up an old address for me and that not only were they sending bills to an old address but that the bill had been paid on my behalf. I was repeatedly told that the address had been changed but the bill hadnt been paid.United healthcare gave me a direct number for Piedmont to call to get confirmation of the payment and a copy of the cancelled check. Piedmont refused to make the call. I finally got a copy of the check sent to not only myself but also to Piedmont. When I checked online on Feb. 20 the balance on my account was zero, based on an adjustment. I celebrated! They had FINALLY gotten it right.But no.I got an email response on the Piedmont site on March 7 from an email I sent on Feb. 2 telling me that my account had been turned over to collections.Initial Complaint
Date:01/06/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally notify Piedmont Healthcare of significant misconduct, gross negligence, and unethical practices experienced during my visit to Piedmont *********** in ***********, *******, involving the care of my daughter. The events that transpired not only demonstrated a blatant disregard for proper medical care and safety but also amount to patient neglect, fraud, and abuse under applicable laws and regulations.On [date of visit], I brought my daughter to the *********** location seeking urgent care. During her evaluation, a medical assistant failed to adhere to fundamental healthcare protocols, including:1. Lack of Proper Identification: The medical assistant did not verify my daughters identity or obtain accurate patient information.2. Failure to Use Personal Protective Equipment (PPE): The medical assistant performed swabs for COVID, strep, and flu without wearing the required PPE, exposing my daughter to potential cross-contamination and further illness.I immediately raised these concerns with staff at the front desk and requested to speak to the manager. Despite my efforts to address the issue on-site, the staff were dismissive, and no corrective action was taken. *******, a staff member, suggested transferring my daughters care to another location in *********, *******. Upon arrival, I was informed that I would need to wait until 1:00 PM for service, contradicting assurances from ******* that no wait was necessaries actions resulted in the following:1. Neglect of My Daughters Health: My daughter, who was acutely ill, became severely worse following this experience. This deterioration in her condition could have been avoided with proper care, appropriate protocols, and adequate training for your staff.Initial Complaint
Date:12/12/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Piedmont Healthcare has the most confusing billing system that I have ever had to deal with.I spent two hours on the phone trying to straighten my bill out and two more hours trying to make sense of it. I was on the phone with the first **** for ********************************************** After calling back, I was connected to a different employee for 57 minutes who apparently was confused by my bill too. She ended up telling me;"Sometimes statements are wrong.""It was a system error, you should, let it go.""There's a lot of back and forth on these statements.""I'm wearing down and I'm done."She admitted there's a $314.30 credit that has disappeared from my statement.There's a payment that I made at a 4-4-24 appointment that was credited to a 5-2-24 appointment.When I got off of the phone with her, the balance she gave me was higher than my two week old statement. I know it sounds like I was irate with these employees, but I was not. I encourage you to go back and listen to the "Conversation Recording".
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