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Business Profile

Home Improvement

Pronto Home Repairs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pronto replaced ceiling drywall and adjusted our gutter in 2017 after a branch went through our roof. They initially lied about giving us a 15% discount and did come back and refund the money. However I just discovered today that when realigning our gutter they also bent our roofs drip edge over the gutter and then screwed it into the fascia - creating holes where water has been seeping through slowly over time. They completely damaged our drip edge which now needs replaced and there was no way wed have known it because the screws were hidden behind the gutter. I am awaiting photos from my roofer and can provide them once I receive them. Id like for them to reimburse me for the replacement of the drip edge and any shingles that need replaced, as well as labor.

    Business Response

    Date: 01/24/2023

    The work we performed was done nearly 5 years ago in March of 2018. Our warranty period is within 90 days, which is clearly stated on within our policy.

    Customer Answer

    Date: 01/24/2023

     
    Complaint: 18873407

    I am rejecting this response because: the work was faulty and blatantly negligent and has caused damage to our drip edge and could void our roof warranty. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We wanted to put in a kitchen island. I looked up contractors on ****. Pronto home repair came up and I called them. They said I had to pay $324 to send someone out. I paid and **** came over and gave us an estimate. We agreed to having the work done. He sent someone else to get details. They were to get the supplies. A couple of weeks later I called and he said he was having trouble matching our shaker cabinets. After a month and not hearing anything I called again. They couldnt find the supplies. I told **** to just refund me my money. They were just blowing me off. We had already agreed that since it was the island it didnt have to match. It could be a centerpiece on its own. I called about the refund a week later and was told it would take awhile to process. Ive been calling ****. He finally returned my call this week and said he was no longer working with Pronto home repair and was having trouble collecting money due him

    Business Response

    Date: 11/16/2022

    The customer was refunded in the amount of $324 that was stated in this complaint. We had phone conversation and email correspondence confirming that she did in fact received her refund.

    This complaint should be removed. I will attach records of our conversation in writing to this response.

    Thank you!

Pronto Home Repairs is NOT a BBB Accredited Business.

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