Complaints

This profile includes complaints for Beazer Homes Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Beazer Homes Corporation

  2002 Summit Blvd NE 15th Floor Atlanta, GA 30319

  
• 

  Beazer Homes Corporation

  1000 Abernathy Rd STE 1200 Atlanta, GA 30328-5653

  
• 

  Beazer Homes Holdings Corp

  1800 E Imperial Hwy STE 200 Brea, CA 92821-6072

• 

  Beazer Homes USA, Inc.

  4509 Creedmoor Rd STE 202 Raleigh, NC 27612-3813

• 

  Beazer Homes Corporation

  1018 Elm Hill Pike Nashville, TN 37210-3504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have home in ********* ******* it's BEZAR HOME we build it in 2020 since then we have proble on second floor it make squeak noise we try to contact with warranty team when ever they come they said it's not structural problem when it's windy day it make so loud sound that you can not sleep on that room when ever we try to communicate with then they are excuses that evening is OK but we now something is wrong when we said come on windy days they make so much excuses we can't come it's not under warranty but the problem is since from closing day we buy brand new home they might know some deep issues but they don't want to solve we have all recorded videos that make sound and we show them they did not pay any attention on that they totally ignored we can send you an videos if we can get in touch with ** or provide any email or phone that we can send you aaa prof !! We are suffering a lot please help us ! THANK YOU

  

  Business Response

  Date: 01/24/2023

  Our Beazer team has made multiple attempts to find the source of the noise. We have inspected the attic and everything is structurally sound. We see no cracking or evidence that there are any structural defects. The sound only occurs when it is extremely windy outside. We have an appointment for 1/31 to make a final attempt to identify and repair the noise.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst decision of my life to buy home from Beazer. I am living in Pine Mountain Park, moved there 4 months back and still trying to settle as every other day Beazer team is there to fix construction issues.1. First thing about this community is their AC system. They have used Rheia AC system, it makes lot of noise. It's very noisy in night and make you uncomfortable. Beazer knows about it and they do not have any solution about this.2. Their builders - they are not at all experienced. They cut the foundation slab as most of the time they miss underground plumbing or electric pipes. And as per Beazer team it is very common to miss these things. So they have damaged almost all the slabs in this community. But they deny to learn and improve.3. In my new home - they have changed garbage disposer, mirrors, wash basins. Paint is not proper.4. It has been 3 months my dishwasher is not working because it was not installed properly by Bezaer. Yes, ********* says it's your builder who is responsible to install it. 3 months and it is still not fixed. So their service team cares least about you once you move in.I am writing this complaint to let others know and in a hope that this review finds Beazer team and they fix my dishwasher because it seems there is no other way to reach them.FIX MY FLOOR AND DISHWASHER Regards,An unhappy homebuyer.

  

  Business Response

  Date: 01/20/2023

  The ******* team for Beazer Homes has scheduled the vendor to come again to address the leak for ******* 30th.  Once it is found and resolved, we will install the hardwood flooring to complete the request.

• Initial Complaint

  Date:01/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/7/2022 signed Contract to Build.1113 Aidenbaum, *********** ** Deposit paid $26,000 Beazer Homes committed to build quality home as per contract with customizations and change orders, changes as per pre-construction meeting with construction manager **************, New Home Counselor (NHC) ************, but failed their commitment.From the start of pre-construction until we requested to cancel the contract on December 21st, 2022 there had been 5 construction manager changes, the first two, ************** and Will both quit. NHC ************ quit sometime in December. Construction quality issues and delays due to multiple changes of construction managers, paid custom order changes NOT fulfilled correctly,e.g sound proof room, supposedly foam insulated on the walls, and fiberglass insulation below the floor (between 2nd floor and first floor ceiling). Discussed in the pre-construction meeting with ***** and again with **** during frame walk meeting. Half of HVAC duct not up to code. Frame up inspection issues, not sure if all issues were fixed, as we are not able to schedule our inspector to go back to re-inspect once they supposedly fix it. Sent email multiple times that I need the inspector back to re-inspect the fixes, and if Beazer did not honor request, it will be considered builder breach of contract in my email. Progress pictures received after foam insulation sprayed and drywall in progress shown that new studs used had NOT been treated for termites protection. Most windows not installed to manufacturer specifications.NHC ************ stated he understand our issues, and stated that we can go ahead and request to cancel the contract and ask for a full refund. Found out **** quit via NHC *****, she took over handling of my cancellation. Management refused to refund anything with no explanation. 5 construction managers changes, and 1 new home counselor quit. Obviously, Beazer Homes has issues. Full $26,000 refund requested. Full complaints timeline attached

  

  Business Response

  Date: 01/22/2023

  Beazer Homes *********** honored this buyers request for cancellation per the contract guidelines. Within the same contract, signed by the buyer, it indicated that the deposit is non-refundable. Therefore, a refund of deposit is not possible per biding contract. While we do apologize that the new home process did not meet the buyers expectations, this does not negate a signed contract. 

  Customer Answer

  Date: 01/22/2023

   
  Complaint: 18822403
  
  I am rejecting this response because:
  

  We did sign the contract, but the contract also did stated:

  21. DEFAULT REMEDIES: In the event of a default by Seller, which default continues for three (3) business days after receipt of written notice from Purchaser, then Purchaser may, as Purchasers sole remedy, terminate this Agreement, and obtain a refund of all deposits previously placed with Seller as liquidated damages and not as a penalty, whereupon neither party shall have any further obligation to the other.
  

  Thus, my request for cancellation based on Sellers breach of contract and was approved, and with above provision in the contract, the full refund should be given.
  Some examples are:
  Is breach of change order #6, signed as part of the agreed change order NOT binding? Is total breach of Change Order #6 not considered default by seller? ***** signed CO#6 paying special insulation for sound proofing media room, BUT Seller decided to breach contract and put in NOT Agreed upon type of insulation as in CO#6, and walled it up?
  Is partial breach of signed changed order #3, design center options arbitrarily changed by Seller NOT considered a breach of contract. Pandemic and supply issues excuses had been overused.
  Also, we continuously indicated to Beazer that not letting our Home Inspector back to re-inspect after the supposedly fix is considered a Breach of contract by the Seller via multiple emails as well as verbal communications.
  Furthermore, when requesting for cancellation, Seller was NOT willing to allow it initially, and was delaying it and not providing proper cancellation Form and during this time the new home counselor quit and we didnt hear anything from Beazer. But once Seller possibly has a new potential buyer, Seller asked NHC ***** immediately pushed us to sign the cancellation form ASAP, with the perception that a full refund will be given.
  

  Sincerely,
  

  
  ***************

  

  Business Response

  Date: 01/24/2023

  Beazer Homes *********** is rejecting this prior buyers reply. The details listed are all circumstantial and in no way a breach of contract. Beazer Homes has until the date of close to fulfill all contractual obligations, and this home has not closed. Therefore, a perceived breach is incorrect. The buyer always has the prerogative to cancel and that is what happened in this instance. The deposit will be retained per contract. 

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18822403
  
  I am rejecting this response because:
  

  The details listed are factual. Having 5 construction manager changes since the construction started in May until December with at least 2 of them quitting the company. The wrong insulation type installed and already walled up is factual, it is NOT circumstantial, see attached CO#6 and see attached pictures. Some added studs are not treated as per code. See attached picture. These are all walled up, before I asked for cancellation. Half of the **** ducts are NOT up to code (see attached Inspection report), as well as multiple windows NOT installed as per Window manufacturer standard/requirements.You meant to tell me that Beazer will tear down the walls and fix it all, changed all the ducts and fix it all before closing???? WOW.
  Factually, BEAZER is NOT denying the details stated in the complaints, just stating details listed as circumstantial as per Beazer and they have until closing to fix it all. Be real.Review the photos attached (unfortunately, I can only upload some due to BBB size limitation) These photos are from Beazer New Home Counselor ********************* who had also quit the company, and I am just including them here as factual information.A breach is evidential when as buyer, we indicated via written notification as well as verbally to the **** and Will that if Beazer did not accommodate the return of inspector to inspect if those deficiencies listed in the report are fixed, it is considered as breach of contract, it is in the email chain that Beazer is still using ********************* email to correspond. Not fixing all those deficiencies and having it all walled up is considered a breach of contract, as it is very probable that it will NOT be fixed as everything is already walled up,painted, completed by the time of closing. Stating that Beazer Homes has until the date of close to fulfill all contractual obligations, and this home has not closed. Is NOT factually true as well. Per the contract, section 21,and here it is again
  21. DEFAULT REMEDIES: In the event of a default by Seller, which default continues for three (3) business days after receipt of written notice from Purchaser, then Purchaser may, as Purchasers sole remedy,terminate this Agreement, and obtain a refund of all deposits previously placed with Seller as liquidated damages and not as a penalty, whereupon neither party shall have any further obligation to the other.

  Sincerely,
  

  ***************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled by the quality of work by Beazer. The quality depicted compared to the quality given is night and day. There are numerous issues with the home and I havent been able to have them addressed. Its been over 2.5 months since I have bought the home and filed claims for repairs. I have multiple repair claims by over 6 different vendors, all allegedly reported by Beazer. I have only been contacted by 2 for repair; 1 has come out and address their issues and the other showed up and said they werent gonna do the work. I have reached out to Beazer many times to do follow *** on when my house will be fixed, and I get the same response we have the claim filed. Beazer is taking no accountability for their product, and its not just my house, neighboring house are have same quality issues.

  

  Business Response

  Date: 01/12/2023

  Beazer Homes **************** will begin to look into this claim as soon as possible. We will be in communication directly with the local management team for the ************ division and respond back within a matter of days with an update on the reported concern. Thank you.

• Initial Complaint

  Date:01/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a home with Beazer in September 2019. Weve had several problems with the home including but not limited to the flooring, cabinets, countertops and our biggest concern the a/c unit. The a/c unit will not cool the house and stays at a high temp. Weve engaged the warranty unit who contacted their vendor to engage. The vendor came out more than 10 times and said nothing is wrong with the unit every time but the unit is still not cooling the home.I believe its beazers responsibility to provide their customer with quality ********************** and they should be responsible for replacing the unit. We purchased a BRAND NEW home but weve been facing more issues with this house than anyone we know who have purchased older homes. This is absolutely ridiculous.

  

  Business Response

  Date: 01/05/2023

  Beazer Homes ****** has contacted this homeowner and are working with them to address this concern. 

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the process of picking finishes and upgrades to our home, the design center charged us $5500 for a paint upgrade that involved, color changes and, what we assume to be upgraded paint. It has come to our attention, that there is no cost difference, nor grade difference in the paint provided to us compared to the standard paint provided to all their customers at no charge. The paint performs on a substandard level and wipes off when being attempted to be cleaned. It was also discovered through due diligence and personal research, that the cost to tint the substandard paint is no different than leaving it white, therefore, Beazer is charging a fee that does not exist to them or their subcontractor . The word Upgrade is placed within the description of what we paid additionally, for. We had complained on a prior occasion and we were told that paint coming off when scrubbed was normal and they provided us extra paint for us to do it ourselves. This is not meant to perform over any time, and its not scrubbable, inor cleanable ( according to *******************************) We have been given the runaround by Beazer Homes and their representatives,. They claim that the word upgrade pertains to a color other than white. This would lead you to believe that they pay extra or provide a better quality, when, in fact they do neither. During preparations for a family gathering in early December 2022, it became apparent to me that this paint is of the lowest quality. Each time I attempted to clean an area that had a scuff or fingerprint, the paint came off the wall and onto my sponge ( non scrubbing sponge). During a conversation with their representative, ***********************, I was toldI should use Clorox wipes to clean my walls. No, where is this information documented. I would add that our issue lies mostly with the flat wall paint throughout our home ( in regards to clean-ability or durability) . We reported this all during the warranty period.

  

  Business Response

  Date: 12/30/2022

  Beazer Homes has worked with the homeowner, and they have accepted the resolution offered.

   

  Customer Answer

  Date: 12/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a home in ********, **. Since we moved in, it has been nothing short of a nightmare. We are sitting in our home office with a heater to keep us warm. Beazer only installed one thermostat to control the heating for the entire **** sq. ft., 3-level home. They had heating and cooling come out to explain how to rig it to make it heat our freezing main level (which is not working). We were told that it's the **** system and there's nothing they can do about it. REALLY? So because Beazer choose this system and installed it, we have to suffer? We want Beazer to correct their mistake and make sure we can properly heat our home. The whole neighborhood is having the same issue. Beazer, fix it! Stop giving us the runaround! It is 23 degrees outside.

  

  Business Response

  Date: 12/20/2022

  The complaint is being handled tomorrow by Beazer Homes. Appointment scheduled with the homeowner before this concern was registered with the BBB.

• Initial Complaint

  Date:12/02/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ** has issues EVERY YEAR since the house was built. Last year, I made a compliant on BBE and a local customer service director approached to me and promised that they would take care of future similar issues. This year again the ** had another issue, and I sent several emails to the customer service director, but he even did not reply. Beazer Homes customer service is full of liars and fraud. Also, the ** they installed proved to have extremely bad quality because it has issues EVERY YEAR in the last 5 years!

  

  Business Response

  Date: 12/15/2022

  Beazer Homes ********* Division is looking into the homeowner's complaint regarding their HVAC. We are scheduling a meeting with the vendors management team to investigate how many service tickets there are for this HVAC unit and additionally if a yearly maintenance has been setup by the homeowner to maintain that unit runs as effectively as possible. Once this investigation is concluded Beazer Homes will make a determination on next steps. Thank you.

  Customer Answer

  Date: 12/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I need Beazer Homes to provide the update to me by 1/15/2023 and the action items to take in the future. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warrenty Repairs to our Home, We want to hire the necessary comanies to complete unfinished work. Beazers Management is not qualified to comlete projects , schedule work, or complete in timely manner . We are very frustrated with this on going lack of response...

  

  Business Response

  Date: 11/24/2022

  Beazer Homes ************ Division is committed to repairing and finishing all the concerns the homeowner has brought to our attention. We are working diligently with all parties to remedy this matter in as quickly as possible. Beazer has also communicated with its sub-contractors about the importance of communicating visits and delays to our homeowners and our company, so all parties are informed with the most up to date information. Our team is in communication with the homeowners and will continue to strive for a timely finish to all repairs. 

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a home from Beazer Nov 2020. Prior to my 1-year home inspection in Nov 2021, a roof leak was identified. Since first identified over a year ago, Beazer still has not identified the root cause of the leak. They have come out with the sub-contractor who did the original work to resolve the issue and cannot fix the leak. I have taken off work on numerous occasions for Beazer to fix the leak. The leak has caused damage in the attic which they are not addressing. I have an entire bedroom that is taped-off and unable to use. I would like an independent contractor to come out to assess the damage and repair at the builder's cost.

  

  Business Response

  Date: 11/18/2022

  Beazer Homes ******** has been actively working with this homeowner to resolved the water intrusion issue. We understand their frustration and fully intend to properly diagnose and permanently correct the matter. We apologize for the time that the correct repair is taking but it will thoroughly be resolved. 

  Customer Answer

  Date: 11/20/2022

   
  Complaint: 18400663
  
  I am rejecting this response because:
  Beazer is not addressing the water damage that the leak has caused. The interior of the attic has water damage and the wood is split in an area. They continue to caulk and seal areas that they think is causing the leak from the outside. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/22/2022

  Beazer Homes is working on scheduling an inspection of the reported areas with the homeowner for further review. The local division will be reaching out this week to schedule an appointment. 

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************