Complaints

This profile includes complaints for Beazer Homes Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beazer Homes Corporation

  2002 Summit Blvd NE 15th Floor Atlanta, GA 30319

  
• 

  Beazer Homes Corporation

  6755 Shiloh Rd E Ste 101 Alpharetta, GA 30005-1750

  
• 

  Beazer Homes Corporation

  7410 Northside Dr STE 208 North Charleston, SC 29420-4277

• 

  Beazer Homes Maryland

  8965 Guilford Rd STE 290 Columbia, MD 21046-2385

• 

  Beazer Homes - Tampa Division

  16020 Starling Crossing Dr Lithia, FL 33547-3971

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are cracks all over the house. The edge of the back wall to the ceiling is completely cracked and the builder is not willing to take action on the foundation. The cracks get worse by the day. These were reported within a year or signing in and several times after as well.

  

  Business Response

  Date: 12/10/2025

  Thank you for contacting us regarding the homeowners request for drywall crack repairs and the suggestion that the cracking is due to a foundation being out of tolerance. We take these concerns seriously and appreciate the opportunity to respond.
  
  Based on our records and site measurements to date, the foundation is performing within engineering tolerance. In new construction, minor drywall cracking can occur from normal drying and seasonal movement and is considered cosmetic. Under the Beazer Limited Warranty, fit and finish items are covered during Year 1; after that period, cosmetic cracking is homeowner maintenance unless linked to a structural defect.
  
  We had an independent engineer evaluate the home on October 2, 2025, and the report stated that the various consequential damages noted in the report are cosmetic and that there are no indications of structural damages to foundation or visible indications of structural framing issues. Recommendations were given so that the homeowners can establish sustainable moisture maintenance around the foundation as consistent moisture content of supporting soils is the key to proper foundation performance.
  
  

• Initial Complaint

  Date:11/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a REMOVEDAgreement with Beazer Homes for Lot 17 in the Windtree 40' REMOVEDI completed all financing requirements, submitted a fully completed loan application, and initially received conditional loan approval.However, after final underwriting, my lender (V.I.P. MortgageREMOVED) issued a formal Adverse Action Notice (loan denial) due to temporary employment interruption related to an urgent family medical emergency. This denial was issued under federal law (Equal Credit Opportunity Act ECOA 1691(d)).Per Section 8(b)(3) (Financing Not Completed) of my contract, I am eligible for a refund of my REMOVED-money deposit because:My fully completed loan application was denied, and I delivered written notice and the denial letter to Beazer and escrow within the required 3-day window.Despite fulfilling the contract requirements, Beazer has refused to refund my REMOVEDmoney. Their representative stated in writing:Beazer will not refund your REMOVEDNovember REMOVEDgood faith throughout. This matter is also currently under review with the REMOVED(Case #REMOVED).I am requesting BBB assistance in securing the refund of my REMOVED-money deposit as required under Section 8(b)(3) of the contract.

  

  Business Response

  Date: 11/19/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to review the concerns the consumer has reported. Our team will need a few days to investigate the details and determine the appropriate next steps. We will follow up with additional information as soon as our review is complete.

  Customer Answer

  Date: 11/19/2025

   
  Complaint: 24141039
  
  I am rejecting this response because:

  Thank you for the update. I acknowledge that Beazer Homes is reviewing my complaint. However, no resolution has been provided yet regarding the return of my REMOVEDmoney, which relates to the lenders formal denial under the financing contingency.
  At this time, I am not satisfied, and I request that this complaint remain open and active until Beazer provides a complete response and proposed resolution.
  Thank you for your assistance.
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 11/26/2025

  Thank you for your response. Because you have filed a complaint with the REMOVED, your case is currently being handled by our REMOVEDAll further communication must proceed in accordance with the guidance provided in the formal response that was issued to you. Please refer to that letter for next steps and any additional information, as no further information will be provided at this level.

  Customer Answer

  Date: 11/27/2025

   
  Complaint: 24141039
  
  I am rejecting this response because:
  
  Thank you for the update. I understand that Beazer Homes has referred this matter to their legal department and that further communication will proceed through the REMOVED(REMOVED), where my complaint is currently under formal review.
  At this time, I would like the BBB complaint to remain open until the business provides a complete response and REMOVEDreview is concluded. I do not accept the businesss response as a resolution because no determination has been made regarding my REMOVED-money dispute.
  Thank you for your assistance and for keeping this complaint active.
  

  Sincerely,
  REMOVED
  

• Initial Complaint

  Date:10/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new home from Beazer back in December of 2023. Beazer provides a 2 year warranty on parts and labor for the home AC system, through the manufacturer REMOVEDhave had issues with my unit for the past year. The unit makes abnormally loud noises while operating and at shutoff. These noises have been confirmed by Airtron technicians, the contractor Beazer uses for warranty work, as abnormal operating sounds. After many warranty requests over the past 24 months to have this issue fixed, both Beazer and REMOVEDrefuse to provide a permanent solution and address the issue. Many of the warranty requests are dismissed or marked as completed and closed out by Beazer, with no actual solution to the problem or explanation as to why they are being closed out. I have requested for management assistance and have requested them for a full unit replacement, but they are reluctant to find a solution. The fan motor and compressor have been replaced, along with a time delay relay and solenoid valve. None of these services have fixed the issue. Seems like Beazer is just delaying any fixes until my warranty period expires.

  

  Business Response

  Date: 11/07/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration youve experienced regarding the operation of your homes air conditioning system. Beazer Homes strives to provide a quality home and responsive warranty service to every homeowner, and we take your concerns seriously.
  
  After reviewing the warranty history, we see that multiple service visits have been completed by REMOVED, the authorized REMOVEDcontractor for REMOVED, in response to your reports of abnormal noises. During these visits, components were replaced under warranty in an effort to address the issue.

  All work performed was completed in accordance with REMOVEDmanufacturer specifications. Following these repairs and several follow-up inspections, REMOVEDhas confirmed that the system is operating properly and within normal performance standards.
  
  Although you have provided videos capturing the sound, Airtron and REMOVEDhave both reviewed the material and confirmed that the noise levels shown are consistent with normal operating sounds for this equipment model. Additionally, Airtron technicians have been unable to reproduce the noise described during any of their on-site visits.
  
  Because the REMOVEDsystem is currently operating as designed and within manufacturer standards, REMOVEDand REMOVEDhave advised that no further corrective action is required at this time and that they will not be extending the manufacturers warranty or replacing the unit.
  
  We understand this outcome may be disappointing, and we appreciate your patience as we have worked with both REMOVEDand REMOVEDto investigate your concerns. Beazer Homes remains committed to honoring the terms of your new home warranty and addressing any verified warranty issues that arise within the applicable coverage period.

  Customer Answer

  Date: 11/07/2025

   
  Complaint: 24086649
  
  I am rejecting this response because:

  on Multiple visits, an Airtron tech has been present when abnormal operating noises took place as he diagnosed the equipment. On multiple occasions the tech verbally told me that he highly recommends the replacement of the unit, but mentioned that the decision is not up to him. 
  

  I am not aware of what notes Airtron documented during these visits, as there was no transparency from either Airtron nor Beazer homes, but their seems to be a disconnect from what was verbally said to me and what the technician noted during his visit. 
  

  I did not record any verbal conversations during these visits. I was also not provided any results or notes documented during the visits, and was not required to sign any reports to review the results of each visit.

  I can not enjoy to my home in its current state. The sound is unbearable. Beazer has lost me as a customer.

   

  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 11/14/2025

  Beazer Homes has dispatched the REMOVEDvendor to the homeowners residence multiple times in an effort to thoroughly investigate and address the concerns raised. To date, the vendor has not been able to reproduce the reported noise. Nonetheless, in a continued good-faith effort, both the vendor and the manufacturer have replaced components intended to mitigate any noise the homeowner may be experiencing.
  As recently as today, Beazer Homes received updated guidance from the manufacturer recommending an additional valve adjustment, which will be scheduled accordingly.
  The home remains fully covered under the 2-year REMOVEDWarranty through 12/29/2025. Beazer Homes will continue to work with the homeowner to resolve any warrantable issues. However, we are unable to extend the existing warranty or authorize a full unit replacement at this time.

• Initial Complaint

  Date:10/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our house 10/2024 but the house was built 2014. I noticed a water stain in our ceiling so I called a roofing company to come see our roof. They noticed a broken tile and took the tile off to check underlayment. There was never any battens installed for our tile roof.... The neighbor across the street from us has battens and they were built the same time we were. Not entirely sure how our house passed inspections back then. The tile on the roof is nailed down.... I am going to be out thousands of dollars to have our roof done CORRECTLY.

  

  Business Response

  Date: 10/30/2025

  The home located at REMOVEDoriginally closed escrow on 12/17/2013. REMOVEDis warranted for one year after the closing date. Additionally, the statue of repose in the state or REMOVEDis 10 years from the close of escrow date. Any repairs needed to the home at this time will be the responsibility of the owner to take care of their property. 

  Customer Answer

  Date: 10/30/2025

   
  Complaint: 24076190
  
  I am rejecting this response because:

  I want to understand how this house passed inspection in 2013? The age of this house, the roof shouldn't need to be redone if it was done correctly per code. The neighbor across the street, same age as our home, was built by your cheap builders and they had battens installed on their roof. Now I have to cough up 20k to fix a mistake your builders didn't do correctly and somehow passed inspection without even actually looking at the house. 
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 10/30/2025

  All homes pass all required inspection, or a certificate of occupancy would not be provided and building codes change yearly. Regardless, the statute of repose for this home has expired. Beazer Homes no longer has a legal liability to this home. The homeowner can contract with any trade they would like to conduct repairs. Beazer will not be involved in any matter regarding this property. 

  Customer Answer

  Date: 10/30/2025

   
  Complaint: 24076190
  
  I am rejecting this response because:

  I understand repose for this home has expired. Just REMOVEDI got stuck with my home being built by you guys and not wanting to fix your terrible workmanship. Not only that, you guys somehow didn't inspect this home because the battens are missing on the roof. This roof has REMOVEDtile and would of never passed inspection because in 2013 battens were required by code in REMOVED. Cutting corners to save money should be this companies motto. Appreciate the waste of time and makes sense why you guys have such low ratings. 

• Initial Complaint

  Date:10/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new home in 2024 from Beazer. There were many issues with the home before closing, however under the threat that Beazer would keep the 10% deposit, and assurance that the warranty team would fix identified issues, we closed on the home. It has now been over a year and many issues still remain unresolved. In addition, the contractors who have been sent to the home often did not speak English, did not identify themselves, and did not fix the issues they were allegedly there to fix.

  

  Business Response

  Date: 10/22/2025

  Beazer Homes has acknowledged the homeowners concerns and has been in communication regarding the matter. As of earlier this week, the homeowner was informed that a formal response would be provided by our Corporate Legal Team no later than the close of business on Friday. To maintain a clear and accurate record, Beazer Homes has ensured that all correspondence has been conducted and documented via email. Beazer Homes remains committed to addressing this matter appropriately through the proper channels and within the guidelines of our warranty.
  

  Customer Answer

  Date: 10/22/2025

   
  Complaint: 24034191
  
  I am rejecting this response because the response is not accurate. I have been making requests since before the home closing in August 2024 and received similar responses with no follow through.

  After I recently again, made MANY follow up phone calls and emails, including a warning that i would be filing complaints, they call and emails were ignored. I finally received a response on Friday October 17th 2025 stating that I would receive an update response by Tuesday October 21st 2025. Tuesday at 12 PM EST came and went with no update.  

  This pattern of deception has been going on since August 2024. It wonder out loud how they can repair these items or prepare a formal response if they are not willing to speak with me for scheduling.

  I had many promises from Beazer since BEFORE the closing that Beazer was committed to completing the work, and much of the work still has not even been addressed.  In some case such as the hood vent, HVAC, and concrete are now worse than what it was before the "repair." Many other items have simply gone unaddressed, such as the shingles and trusses. 

  When I call into the warranty center I am told that they can only tell me that "I choose to work with the legal department," and they can not say anything further. This is also misleading as I never choose to work with the legal department, all I requested since before the closing was the defects and warranty issues fixed. 

  Here is a simple example of an item that has not been addressed which could have easily been fixed. Two of the four plants installed in front of the house died within a week of moving in. First I was told the plants are not covered, then I was told Beazer would be replace the plants, which after a year still have not even been addressed, just forgotten. Such a simple task... 

  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 11/07/2025

  Our Corporate Legal Team has already issued a formal written response to the homeowner, which outlines two resolution options. Those are the only options available in this matter. In order to proceed, the homeowner must select one of the options and respond directly to our Legal Team as instructed. No additional options will be offered, and no further action can be taken by Beazer Homes until the homeowner confirms their selection. At this time, the next step is entirely dependent on the homeowners response. Once the homeowner communicates their decision, we will move forward accordingly.

  Customer Answer

  Date: 11/07/2025

   
  Complaint: 24034191
  
  I am rejecting this response because Beazer is refusing to honor the warranty and fix the warranty issues that were previously submitted even before the closing of the home. 

  Beazer representatives have intentionally stalled, delayed, and have been dishonest about what warranty issues are covered since this process has started. 

  Beazer only gave one option, which is an extremely low payment for a small number of the warranty issues, and they are requiring I sign a tax form so they can issue me a 1099 for taxable income.

  Beazer has not offered to even try and fix most of the warranty issues that were identified before the closing. 

  The warranty issues they have attempted to fix, the concrete patio for example, is now worse than what it was before the contractor was sent to repair the concrete patio which is no affecting the foundation due to how the water is draining. 

  To summarize, not only is Beazer not attempting to fix the warranty issues, they want to issue me a taxable 1099, they are not communicating with me, refuse to talk to me, and the items they have fixed are know worse. 

  Beazer has left me no choice but to escalate this issue, which I am currently working to do. 

  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home in this community in December 2023, in part due to the amenities that were advertised as part of the lifestyle offering. One of the key amenities promoted, both on signage and the community website, was access to a clubhouse for residents.However, since moving in, we have not been granted access to the clubhouse. Instead, it has been used exclusively as an office space for the builders sales team. At present, the office is unoccupied due to delays in the next phase of construction, yet the clubhouse remains closed to residents.This situation feels misleading and dishonest. The clubhouse was clearly marketed as a community amenity, yet it has never been made available for resident use. I have visited several other communities in the area, and in each case, the builder uses a model home, not a promised amenity, as their office space.I would like to understand why the clubhouse continues to be advertised as an amenity when residents are not allowed to use it. As homeowners who contribute to the upkeep of this community, we believe we should have access to the amenities we were promised.

  

  Business Response

  Date: 10/28/2025

  Beazer Homes appreciates the opportunity to respond to this concern. The situation described appears to be a common misunderstanding. In all active Beazer Homes communities, our sales office is temporarily located on-site, often within the model home or the community clubhouse, while construction and home sales are ongoing. This arrangement allows our sales and construction teams to serve current and prospective homeowners efficiently and to remain accessible throughout the build process. Once community build-out and sales activities are complete, the sales office space, including any clubhouse or amenity facilities used during this period, is transitioned for resident use per the communitys established timeline and turnover process. We understand the homeowners anticipation of enjoying all community amenities and assure them that the clubhouse will be made available to residents once Beazers on-site operations conclude and ownership transitions to the homeowners association.
  
  Beazer Homes values its homeowners and remains committed to transparency and to delivering on all promised community amenities according to the communitys development schedule.
  

  Customer Answer

  Date: 10/30/2025

   
  Complaint: 24028876
  
  I am rejecting this response because:
  You advertise outside of the community and on your website that the clubhouse is an amenity for the home owners. You clearly state that the model home may be used, yet you are not doing that in this neighborhood. So if you are saying that for the next 4 years or so while

  you continue to build this community out, and we will not be allowed to use the clubhouse, then take down the sign and advertising  youre selling something that you are clearly not offering at the moment  
  

  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 11/07/2025

  At this time, the clubhouse is still being used as the onsite sales and operations office while the community is under construction. Until construction is complete and the facility is formally turned over to the homeowners association, it cannot be opened for resident use. Once turnover occurs, the REMOVEDwill set access and usage guidelines. We understand the desire to access the clubhouse sooner and appreciate your patience as the community progresses toward completion.
  

  Customer Answer

  Date: 11/07/2025

   
  Complaint: 24028876
  
  I am rejecting this response because: I have reviewed the Waverly homeowners budget and you are completely ripping off this community. 

  we, the residents are paying $20,000 for clubhouse maintenance, $1450 in alarm monitoring, $1,000 in clubhouse alarm repair and maintenance, $1,000 for internet, $1,000 for telephone, and part of your electric bill  your contribution to this is zero.  This seems criminal to say the least  if you wont do something about it, I will make sure all residents currently and future are made aware  

  
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:I am writing to formally file a complaint regarding my new home at REMOVED, purchased on September 16, 2024 from Beazer Homes.Since taking possession, the REMOVEDsystem in the REMOVEDsq. ft. home has not functioned properly:#. Heating and AC was initially nonfunctional and required repair immediately after move-in. It was hotter inside the home than outside.#. Cooling performance has consistently been inadequate despite multiple service visits (at least 45 times).#. The REMOVEDsystem is only 3 tons, and the builder asserts it is correctly sized per Manual J calculations, but actual performance, manual calculations, & talking to experts, shows otherwise. Manual J calculated with my home's specifications shows: Based on REMOVEDft, 2-story, 9'-ceiling, slab-on-grade, high-efficiency home with R-26 walls, R-49 attic insulation, dual-pane low-E windows, vented attic ducts with RHEIA system, ERV ventilation, 23 occupants, and typical internal gains, a rough Manual J calculation estimates a cooling load of ~50,00052,000BTU/hr (~4.24.3 tons) and a heating load of ~73,000BTU/hr, with a sensible/latent split of ~85/15%, indicating a 4.5-ton system with 2 zones is appropriate to maintain consistent comfort throughout the home, including the in-law suite.#. Service attempts included adjustments, refrigerant charge corrections, and performance test, yet the system continues to fail to maintain adequate temperatures.I strongly believe the REMOVEDsystem is undersized and not capable of adequately cooling a REMOVEDsq. ft. home as represented.I request that Beazer Homes:#. Up-size the REMOVEDsystem so it functions properly and meets industry standards for a home of this size, which would be a 4.5 ton REMOVEDsystem, 2 zone, 16 seer per contract.I am seeking a resolution asap as this issue has been ongoing since I purchased the house. I am stuck behind false statements and expenses. Please contact me with next steps.

  

  Business Response

  Date: 10/14/2025

  All homes built by Beazer Homes are assessed through specific calculations for HVAC tonnage. Per documentation for the home REMOVED, the correct sized HVAC system was installed. 

  Customer Answer

  Date: 10/18/2025

  I am rejecting your response regarding the REMOVEDsystem at my home, REMOVED
  
  While I understand that the installed 3-ton unit may have been specd for a base plan (Plan 4 or standard Plan 5), our home includes the addition of a converted tandem garage into an in-law suite, adding approximately 200 sq. ft.beyond the original plan. Overall, the home takes an excessive amount of time to cool, indicating that the system is insufficient for the total square footage.
  
  The Manual J load calculation you provided  stating a cooling requirement of REMOVEDBTU  is not consistent with the specifications or performance of the home. I request that Beazer explain how this number was calculated and provide all inputs used.
  
  If Beazer is unwilling to share this information, I am prepared to pay for a third-party Manual J analysis. Should the third-party analysis show that the 3-ton system is undersized or that the REMOVEDBTU figure is inaccurate, I expect Beazer to cover all associated costs due to misrepresentation and incorrect sizing.
  
  A single-zone 3-ton system for 3,309 sq. ft., two stories, 9 ceilings, slab-on-grade, with R-26 walls, R-49 attic insulation, dual-pane low-E windows, vented attic ducts with RHEIA system, and ERV ventilation is inadequate to maintain consistent comfort. Specifically, the master bedroom closet, all closets, and pantry remain significantly warmer, creating uncomfortable hot zones.
  
  Additionally, there are no REMOVEDvents in the master bedroom closet, pantry, or other closets, further demonstrating that the current system is undersized and improperly zoned.
  
  Despite multiple service visits by Villara, no changes in cooling performance have been achieved. The home still takes an excessive amount of time to reach comfortable temperatures, resulting in significant energy usage and unnecessary expense to maintain minimal comfort.
  
  Based on a recent rough Manual J analysis, the estimated load is:
  
  Cooling: ~50,00052,000 BTU/hr (~4.24.3 tons)
  Heating: ~73,000 BTU/hr
  
  An independent REMOVEDconsultation confirmed the current system is undersized and recommended a minimum 4.5-ton, two-zone system (ideally, they advised 5-ton, 2-zone) to properly cool the home.
  
  Given the ongoing issues, this situation is not acceptable. I request that Beazer provide a written plan within 14 days to upgrade or correct the REMOVEDsystem under the home warranty, including proper zoning and venting to ensure consistent comfort while minimizing energy waste.
  
  If Beazer fails to provide a satisfactory response within this timeframe, I am prepared to escalate this claim to the California Contractors State License Board (CSLB) and pursue all legal remedies available under California law, including the Right to Repair Act (SB 800).
  
  I look forward to your prompt response and resolution.

  

  Business Response

  Date: 10/22/2025

  All guidelines, standards and regulations were followed when building the home at REMOVED. Additionally, the tonnage of the REMOVEDsystem was assessed and is the correct size for the home. We are unsure of where the homeowner is creating their numbers from. There has also been no issue found during recent calls to the home and the system is operating as intended. The homeowner can take any steps they deem necessary for their home. However, per the warranty agreement signed by the homeowner at close, reimbursement for a third party will not be accommodated and could potentially void any remaining warranties. We apologize but the warranty agreement agreed upon by the homeowner does not cover personal preference. 

  Customer Answer

  Date: 10/28/2025

   
  Complaint: 23997311
  
  I am rejecting this response because:

  I appreciate your response, but it does not address the core issue. The REMOVEDsystem in my REMOVEDsq. ft. home remains undersized and inadequate despite multiple service calls.
  
  Your statement that no issue was found and the system is operating as intended directly conflicts with both data and your own service technician notes. REMOVEDhas adjusted the refrigerant charge multiple times first stating the system was overcharged, then undercharged and now plans to return next week to check for a refrigerant leak. These are not the actions taken on a system operating as intended. Two independent home inspections have also confirmed that the system is not performing to spec, as previously attached.
  
  In addition, two licensed REMOVEDconsultants have inspected the system recently and both concluded it is undersized and failing to meet proper cooling performance, each recommending a minimum 5-ton, two-zone system. They also noted the use of aluminum refrigerant tubing instead of seamless copper (in violation of CMC 440.4.1) and a basic T6 thermostat that limits system performance. These are not personal preferencesthey are clear performance and code compliance issues.
  
  Your claim that the home only requires 25,562 BTU of cooling is not credible. Based on standard Manual J calculations for a REMOVEDsq. ft., two-story home, the load would be closer to 50,00052,000 BTU. Please provide the full Manual J report, including all inputs and assumptions used to arrive at your figure. Without those inputs, your statement cannot be verified or trusted.
  

  How am I supposed to accept this? I paid for a brand-new home and expected a properly functioning REMOVEDsystem that meets design standards and provides comfort throughout. Instead, Ive been left with ongoing performance issues, increased energy bills, and repeated service visits.
  
  Even more concerning, the Plan 5 model home  the same floor plan as mine appears to be equipped with a 5-ton unit, further proving that my installed 3-ton system is undersized.
  
  Thus, I am sending a certified letter today, October 27, 2025, as formal written notice under SB 800. Please provide a complete written response with supporting documentation within 14 days.
  

  If Beazer cannot substantiate its sizing claims or refuses to correct the issue, I will move forward, under the direction of my legal team, to escalate this matter to the California Contractors State License Board (CSLB) and other appropriate channels.

  Sincerely,
  REMOVEDC. REMOVED
  

  

  Business Response

  Date: 11/04/2025

  The manual J report for the home located at REMOVEDis attached. The unit is properly sized for the space per this report and calculations determined by our architectural team. We apologize that the homeowner does not agree with this information, but we will not be taking further action on the matter. 

  Customer Answer

  Date: 11/10/2025

   
  Complaint: 23997311
  
  I am rejecting this response because:

  Dear Beazer Homes Team,
  
  Your response claiming the REMOVEDunit is properly sized per the report is inaccurate and unacceptable. The Manual J you provided is for the wrong floor plan and fails to represent the actual system or home configuration.
  
  Key Facts:
  #. The attached REMOVED5 V546 Standard) models REMOVEDsq ftREMOVED, while my home is REMOVEDsq ftREMOVEDwith a REMOVED~300 sq ft converted tandem garageREMOVEDcontaining a fully conditioned bedroom and bathroom.   
  #. The report shows a total cooling load of only REMOVEDBTU (2.2 tons)an implausibly low value for a REMOVED+ sq ft, two-story home in the Sacramento climate zone.
  #. The converted in-law suite/tandem garage is REMOVEDnot includedREMOVEDanywhere in the report.   
  #. Villara has adjusted the refrigerant charge twice and recently 11/3/2025 found the system was operating only on Stage 1. Stage 2 was only enabled during the latest visit, proving the system was not functioning properly despite Beazers claim.
  #. Even if the charge and staging issues are corrected, the underlying problem remains a REMOVEDsingle-zone 3-ton systemREMOVEDcannot adequately condition this home.   
  #. Two licensed REMOVEDconsultants have confirmed the system is undersized and recommended a minimum 5-ton, two-zone setup.
  #. Regarding the aluminum refrigerant tubing, Villaras statement that it meets code and uses a proprietary solder to prevent galvanic corrosion does not address the core performance issue the systems inadequate size and single-zone configuration.
  
  Required Action Within 3 Calendar Days
  Because my certified letter was received on October 29, 2025, Beazer is already on notice. Please provide:
  #. A REMOVEDnew Manual JREMOVEDreflecting the actual REMOVEDsq ft layout (Plan 5 + garage conversion), with all calculation inputs listed.   
  #. Matching Manual S and Manual D documents showing proper sizing, airflow, and zoning.
  #. Full REMOVEDrecordsREMOVED, including notes confirming Stage 1 operation and all refrigerant adjustments.   
  #. Complete equipment specifications (model, serial, SEER/HSPF, coil and air handler details) and the Plan 5 model-home equipment schedule for comparison.
  #. A corrective plan outlining how Beazer will bring the system into compliance with ACCA standards and California code.
  
  Notice of Escalation:
  If Beazer does not comply, I will escalate this complaint to the California Contractors State License Board (CSLB) and pursue remedies under the Right to Repair Act (SB 800). I will also retain a third-party engineering firm to perform a full analysis and seek reimbursement if undersizing or misrepresentation is confirmed.
  
  Your claim that the unit is properly sized and operating as intended is demonstrably false. I expect a factual, engineering-based response from qualified personnel not a dismissive or generic statement.
  
  Sincerely,
  REMOVEDC. REMOVED

  

  Business Response

  Date: 11/12/2025

  Warranty work has been conducted recently on the REMOVEDunit for REMOVED. To help resolve the homeowner's preference concerns a new thermostat is to be installed, and the homeowner is aware. During the extensive review of the system, it was once again determined the correct sized unit has been placed in the home, and the homeowner is aware of this information. There will be no further action in regard to replacing the unit. 

  Customer Answer

  Date: 11/18/2025

   
  Complaint: 23997311
  
  I am rejecting this response because:

  Please provide the full REMOVEDdocuments that support your claim the system is correctly sized:
  #. Manual J (using my actual REMOVEDsq ft floor plan, not the REMOVEDsq ft plan previously submitted)
  #. Manual S
  #. Manual D
  
  Accurate sizing requires all three manuals to match the homes true square footage, layout, and duct design. Until these documents are provided, the assertion that the system is appropriately sized remains unverified.
  
  Regardless of the minor steps taken so far, nothing has addressed the central issue. The model home, same exact layout as mine, is equipped with a 5-ton system, while my REMOVEDsq ft home received a 3-ton system. Multiple service visits have produced conflicting explanations first the technician said the REMOVEDto be undercharged, then overcharged; then it was stated that Zone 2 was never activated; and now the thermostat was replaced with a new thermostat that is the SAME model, simply pre-programmed differently at REMOVEDoffice to make the system work harder to meet demand. None of this demonstrates correct system sizing.
  
  The explanations have also been inconsistent. Earlier emails stated the system was working fine and to specification yet the most recent message refers to warranty work being completed. Combined with ongoing delays in providing accurate Manual J/S/D documentation, these contradictions further show that the underlying issue has not been addressed. The Manual J previously provided was based on the wrong REMOVEDsq ft plan with major inputs missing. No corrected documents have been issued. Without a complete and accurate Manual J, Manual S, and Manual D for the actual REMOVEDsq ft home, the claim that the system is properly sized remains unsupported and unresolved.
  
  At this stage, I will be escalating the matter. I am repeatedly receiving partial fixes, half-answers, and continued delays in providing documents that should be straightforward to produce if everything were properly designed. Instead of addressing the core problem, Im being offered small adjustments that do nothing to resolve the underlying issue. As the saying goes, you can lead a horse to water, but you cant make it drink I can keep asking for the required documentation, but I cannot make Beazer provide it. That failure is now preventing any meaningful resolution.

  Sincerely,
  REMOVED

• Initial Complaint

  Date:09/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary On July 31, 2024, the day of settlement, serious problems with our new Beazer home were evident. From a missing thermostat to major REMOVEDfailures, issues have persisted for over a year. Beazer continues to offer only temporary fixes and refuses to resolve root causes, despite being aware from day one.Attempts to Resolve We have contacted Beazer repeatedly by phone, email, text, and in person. Most efforts go ignored. When we do get responses, they are vague promises with no action. Requests for accountabilityincluding a community meeting with REMOVEDRobinsonhave been refused.Impact Financial: Weve spent out of pocket to source out solutions and endured inflated utility bills.Emotional: Stress severe enough to require medical help and causing strain on family REMOVED: Structural concerns remain unaddressed, and our REMOVEDissues make the home uncomfortable and potentially unsafe.Pattern of Behavior Other Beazer homeowners in our community face similar unresolved issues. REMOVEDhas refused to meet collectively, showing disregard for customers.Desired Outcome REMOVEDmust:Honor its warranty and permanently repair the REMOVEDand defects.Stop temporary fixes and provide lasting solutions.Improve accountability with timely, professional communication.?? Consumer Warning: Beazer Homes advertises quality, but our experience shows neglect, poor workmanship, and disregard for warranty obligations. REMOVEDbuyers should be cautious.

  

  Business Response

  Date: 10/03/2025

  Beazer Homes has engaged the REMOVEDengineer of record and a separate REMOVEDengineer to review the REMOVEDsystem design. The preliminary design review has been completed, and some additional data needs to be collected which we are in the process of scheduling with the homeowner. Once this data is collected and reviewed by the two REMOVEDengineers, they will work together to prepare a final report and recommendations which we will share with the homeowner and execute once we have permission to proceed from the homeowner.

  Customer Answer

  Date: 10/06/2025

   
  Complaint: 23953821
  
  I am rejecting this response because:

  I reject this response as it does not accurately represent the ongoing issues or Beazers lack of meaningful progress.

  Beazer Homes has been aware of our HVAC problem since July 2024, and they are also aware that several other homes in this same community are experiencing identical issues.

  Instead of addressing the root problem, Beazer has repeatedly offered ineffective fixes such as attempting to cutt an inch off a bedroom door for airflow, closing vents to closets, placing temperature monitoring devices throughout REMOVEDfor months, and adjusting CFMs which only caused our electric bill to spike without solving the issue. These are only a couple of the "solutions" that failed to address the root cause. My family and other homeowners have been asked to comply with these temporary, impractical measures for months, while the true source of the problem remains unaddressed.

  Although Beazer references having two HVAC engineers involved, this process has been ongoing for months without tangible results or clear communication.
  Cease implementing short-term measures that shift the burden onto homeowners instead of addressing the systems design flaws.

  Until these steps are taken and a permanent solution is in place, I cannot accept this response as a satisfactory resolution to my complaint. These are the measures I have taken for myself and my family to hold Beazer accountable because they refuse to have an ounce of empathy and only look at a family as a paycheck. 

   

  

  Business Response

  Date: 10/10/2025

  The REMOVEDteam is actively working with the homeowner and met with them on 10/3 where a timeline was provided for the REMOVEDcontractor to assess the system and gather necessary data. The data was collected on 10/9 and the information will now be reviewed by engineers to identify any deficiencies in the system. After the evaluation is complete, all findings and recommendations will be shared with the homeowner, and a clear resolution plan will be drafted at that time

  Customer Answer

  Date: 10/15/2025

   
  Complaint: 23953821
  
  I am rejecting this response because:

  The blanket statement that Beazer Homes is actively working with the homeowner is misleading. For the past 14 months, I have had to chase down multiple Beazer representatives in an effort to resolve a single issue. Every few months, a new representative is assigned, forcing us to start over from the beginning while being offered the same ineffective solutions. If Beazer were truly working with us, we would not still be seeking basic updates or accountability after more than a year.
  

  Regarding Beazers last two responses, the HVAC engineer report we have been waiting on for nearly three months is not even specific to our system. I was told theyre all the same models, but that is incorrectour system was replaced in March, meaning any engineer findings based on the previous system are irrelevant. The most recent Beazer REMOVEDrepresentative was not even aware that our system had been replaced, which highlights a serious lack of internal communication.
  

  To suggest that Beazer is close to a solution is inaccurate and frankly insulting. I continue to receive responses such as I dont know or Im not sure what you want me to do to basic questions that a competent homebuilder or licensed HVAC professional should be able to answer. Unfortunately, Beazers chosen HVAC contractor is only licensed in REMOVED, raising further concerns about the adequacy and legality of the work being performed on Delaware homes.
  

  

  Business Response

  Date: 10/16/2025

  Beazer Homes position has not changed, and the REMOVEDteam is currently working with the homeowner to address the issue. The REMOVEDcontractor has assessed the system and gathered the necessary data. The data collected on 10/9/2025 is now being reviewed by engineers to identify any deficiencies in the system, and all findings and recommendations will be shared with the homeowner.

  Customer Answer

  Date: 10/21/2025

   
  Complaint: 23953821
  
  I am rejecting this response because:

  To be clear, no data was collected on October 9, 2025. During that visit, the HVAC Manager directly asked me, What do you want me to do?a statement that clearly suggests they have exhausted all ideas and still do not know how to resolve this ongoing issue, which has persisted for over a year.

  Beazer and their HVAC contractor continue to schedule one unproductive appointment after another, without any prior plan or communication regarding the purpose of the visit. Each time they arrive, it is evident that the two parties are not aligned on what actions need to be taken. Following the most recent visit, I have yet to receive any follow-up or update.

  As I previously stated, the data Beazer references from the HVAC engineer appears to be based on an entirely different system model. The model information and readings do not match the replacement system installed earlier this year, making that data irrelevant to the issue at hand. I fail to understand how Beazer intends to resolve this matter when they continue to rely on inaccurate or outdated information.

  After dealing with this unacceptable and unprofessional situation for more than a year, I continue to strongly dispute Beazers claim that they are working with the homeowner. That statement is simply untrue. A malfunctioning HVAC systemalong with the many other builder-related issues weve encounteredshould never take this long to address. I also encourage other homeowners in our community experiencing similar unresolved issues to come forward.

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 19th 2025, a contractor performing baseboard repairs in my rental unit cut his hand. During the repair work, the contractor smeared blood across the walls of the room and blood spatters on the floor, creating a biohazard condition. Beazer homes did not take any safety protocols to protect my health and safety as well as letting the contractor use spit to clean up the area. The presence of the blood has materially affected my health and safety, as human blood can carry infectious diseases, and the area has not yet been professionally cleaned or remediated. This situation has caused significant stress and loss of peace of mind, and I am concerned about both potential exposure and habitability of the unit.I have video and photo documentation of the incident and the affected areas.

  

  Business Response

  Date: 09/25/2025

  Beazer Homes appreciates the opportunity to respond to the concerns raised regarding the incident on September 19, 2025. Beazer Homes takes health,safety, and habitability very seriously, and we regret any distress this situation may have caused.
  
  Following the incident involving a contractor injury and resulting contamination, Beazer Homes initiated multiple cleaning efforts to address the affected area. Two separate cleanings were performed; however,based on continued concerns expressed by the tenant regarding the adequacy of those efforts, we agreed to escalate the response and engage REMOVEDRestoration, a certified professional remediation company.
  
  REMOVEDconducted a comprehensive, medical-grade cleaning of the workspace, extending from the affected area to the front REMOVEDaddition to this specialized cleaning, the following repairs were completed:
  Full removal of all impacted sheetrock and baseboards in the affected area
  Reinstallation of new sheetrock and baseboards
  Complete texturing of new sheetrock and painting from floor to ceiling and wall to wall
  
  These steps were taken to ensure the home was restored to a safe, sanitary, and habitable condition in accordance with industry standards.
  
  We remain committed to resolving concerns thoroughly and appreciate the tenants patience throughout this process.
  
  

  Customer Answer

  Date: 09/25/2025

   
  Complaint: 23917739
  

  
  I am rejecting Beazer Homes response because this issue was not addressed in a timely, safe, or professional manner. The first  professional sanitation effort was attempted four days after my initial complaint, and even then, the cleanup was incompleterequiring a drywall installer, not a sanitation professional, to later wipe down a remaining blood stain on the floor.

  
  This negligent handling caused significant distress and direct financial damages, including:
  Over $700 in boarding fees for my dogs.

  Travel expenses from having to stay outside the city with a friend due to the unsafe conditions.

  Dry-cleaning fees for clothes left out, and items that I had to discard due to not knowing if they were contaminated or not. 

  Medical bills and related costs from potential exposure.

  Loss of my contract position, as I was forced to reschedule meetings while uncertain when the home would be safe to occupy.

  Additionally, Beazer Homes staff repeatedly treated me with rudeness and disregard. My text messages were ignored, and in person, the staff even drove off as I approached. Beazer representatives also misrepresented the situation to the homeowner, falsely claiming an ambulance had been called. It took hours of back-and-forth messaging before any second attempt at cleanup was made.

  
  Timeline of Sanitation Failures
  

  First attempt: The original contractor, without PPE or proper sanitation training, sprayed an unknown substance on the wall, then used his spit and bare hand to wipe the dining room wall. This is not sanitation by any health or safety standard, and was done in the presence of Beazers own safety manager. (At one point in the video, the original contractor is aware his hand is cut and proceeds to rub his blood further in the wall).
  

  Second attempt (same day, ~34 PM): A drywall contractor came with bleach and alcohol to wipe only the doorknobs, while ignoring visible blood on the floor.
  

  Third attempt (Tuesday, 9 AM): ATI Restoration finally conducted a professional cleaning, but this was more than 72 hours after the initial blood exposure. This only occurred after I had been ignored for most of Monday and had to escalate with a text at 4:26 PM CST.
  

  Final attempt: A drywall installer later wiped up the remaining missed bloodstain on the floorboard with alcohol.
  

  It is unacceptable that it required four separate attempts over five days to clean a biohazard, and that the process was carried out with such disregard for health, safety, and professional conduct.

  
  My Demand:
  Given the financial, professional, and emotional harm I have suffered as a direct result of Beazer Homes mishandling of this matter, I expect full compensation for:
  Boarding expenses
  Medical and related costs
  Loss of income
  Other out-of-pocket damages
  

  Going forward, I expect Beazer Homes staff to act with professionalism and respect in all communications and interactions. Homeowner or tenant, I am paying to reside in this neighborhood, and I will not tolerate further misconduct.
  
  Beazer Homes should update its safety practices to match REMOVEDguidelines and protect residents, tenants, homeowners, and contractors. Beazer needs to provide safety training as required by law. 

  I have contacted the REMOVEDof Texas and the police department to review the incident, and showed them the same videos that I showed Beazer Homes, and they were in shock at how this situation was mishandled.

   Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Response to Section 21(a) Notice Dispute of REMOVEDfor Return of REMOVEDMoney Dear REMOVED(Escrow/Closing Management),I am writing in response to your notice dated September 10, 2025, pursuant to Section 21(a) of the Purchase and Sale Agreement.Please be advised that I dispute any claim of default under the Agreement. I cannot confirm that I am unconditionally ready, willing, and able to perform because the financing terms I was provided are materially different from those represented to me at the time I entered into the REMOVEDthe time of signing, I was told that I would receive an interest rate of 4.99% with a monthly payment between $2,600 and $2,700. However, the actual loan terms presented reflected an interest rate of 6% with a monthly payment of $3,047. This is a significant and material difference that directly affects affordability and was a key factor in my decision to enter into the Agreement.Accordingly, I cannot proceed under these terms. I therefore request the immediate return of my REMOVEDmoney deposit. I entered into this Agreement in good faith based on the financial representations made to me, and I do not believe it is just or equitable for Beazer Homes to retain my deposit under these circumstances.Please confirm in writing that my REMOVEDmoney will be refunded. If necessary, I am prepared to escalate this matter further.Sincerely,REMOVED

  

  Business Response

  Date: 09/22/2025

  Please note that all promotions offered by Beazer Homes are subject to specific terms and conditions, which are clearly outlined on our website. These promotions are also subject to change at any time. As stated in the terms, eligibility requirements must be met to qualify for any advertised incentives. In this case, accurate and complete credit information was not provided during the application process. As a result, any estimates or figures discussed were clearly communicated as preliminary and subject to change based on verified financial documentation. Given the current circumstances and recent interactions, we believe it is in the best interest of both parties to move forward with canceling the contract. Beazer Homes has received the signed termination form from the buyer and will be processing the refund check.