Reviews

Review Details

• Review fromKhila J

  Date: 09/24/2025

  1 star
  Tried to test Mailchimp out after Klaviyo issues and in order to upload my old email list they want my customers addresses, IP address, all of kind of nonsense. It's just ridiculous and such an invasion of privacy. Forget it, I'll go somewhere else.

• Review fromBrian C

  Date: 08/13/2025

  1 star
  I have been trying to reach Mailchimp customer support and a live agent for 6 days. I have sent 3 e-mail requests through their messaging app from two different users and did not receive a response. On day 4, After another attempt I reached a CSA who sent me a direct link to the Support Desk where I started to receive a return conversation. My issue is simply that I can not log into my account. Not because I forgot a password or have an issue that was within my control, but because a sales splash screen has appeared asking me to sign up for new account. I have an account that I am paying $1500 a month for add have been operational for 6-7 years. So I have asked the *** department to remove this splash screen for me. They have not done it. I have a critical work stoppage. I have messaged them directly and stated Sev 1 work stoppage. Their first ***ly was to clear my cache and try a new browser and try incognito mode which didn't work. Their 2nd message was they will only speak with my web designer who had access to my account to connect and API. My web designer has ***ly and it has been 18 hrs and they have not answered. Yesterday at 1:30pm I reached Customer *** for another account and explained to her my frustration She took my call and spoke with the team and they stated they were waiting for a response from us. We already responded that morning and we are awaiting their action. Today, my customer support *** will be back in the office and I believe she was in structed to contact me. As of today, I am down hard for 6 days and do not have access to my data. I clearly stated to the ***, Customer *** and Service Desk that if I am not up and running this morning I was going to ***ort them to the BBB. When I logged into the BBB, I discovered that ****** company has an F rating already with support issues that gone ignored. Great... Great software, dysfunctional support. I can not have my companies data at risk of being locked out with out a 24/7 support team.

• Review fromDavid V

  Date: 06/27/2025

  1 star
  MailChimp appears great at first glance; however, after you get started, the problems and additional charges begin to emerge. The customer service is less than reputable and seldom finds a real solution. I have canceled my subscription, and I'm leaving this review as a warning to others.

• Review fromGA D

  Date: 02/16/2025

  1 star
  WHAT ARE THEY TALKING ABOUT ??? MAILCHIMP SUPPORT CLOSED MY SUPPORT CASE WHEN THEY HAVE DONE NOTHING?Here is the email ***ly I sent to them when they closed my support case re: an ongoing issue since Dec 2024 and gave me less that 24 hours to ***ly to their threat to close my case despite them not ***lying to me for 3 months....I have been trying to get this issue resolved since DECEMBER OF 2024 and finally got a hold of a onboarding *** named **** last week who was not able to resolve the case and acknowledged the mess that this case is. She tried to escalate it and NENE over chat was not helpful and indicated someone would get back with me about 45 minutes after **** (mailchimp employee) and I insisted with her to get a supervisor.I HAVE NOT HEARD FROM ANYONE FROM MAILCHIMP SINCE THEN SO WHY ARE THEY CLOSING THIS CASE?????I need a supervisor to assist immediately or I will be filing a complaint with BBB and making sure everyone on social is aware of this incompetent customer service.****** Only leaving 1 star BECAUSE THERE IS NO OPTION TO LEAVE ZERO!!!!DO NOT USE THIS COMPANY!!!!THERE ARE SOOOOOO MANY OTHER MAIL LIST SERVES OUT THERE THAT ARE FAR BETTER- Such as Drive, Grow, Connect, Convert Kit, Kajabi, Etc.

  Mailchimp

  Date: 02/19/2025

  Hi there! We checked in with our Support team and it sounds like their most recent post may have landed in spam. We let them know the case was closed by mistake and they're resending a response to help get this resolved for you.

• Review fromAnycia G

  Date: 12/21/2024

  1 star
  I am a one-person social enterprise who was preparing to send my first email campaign. My contact list was legitimate. I was preparing to send my first campaign through scheduled send when I received a message indicating a violation of abuse which I was unsure what I was violating. I responded to the violation indicating I was unsure what had occurred. I received this email: "Kaleb (Mailchimp)Dec 21, 2024, 6:23PM EST Hello, After a thorough review of your account, unfortunately, the risk associated with the account is too great for us to support sending. This isnt an issue of the legitimacy of your business. As a bulk-delivery service, we must protect the deliverability of all our customers. For more information, please reference the following: ****************************************************** We do have to ask that a new vendor be found for your email delivery needs. Export and ********************* *********************************************************************** Account privacy and security are paramount to us, so we're not able to close an account on a user's behalf. However, this article walks you through how to close your Mailchimp account: Close an Account: ********************************************************* Any refund inquiries can be sent to our Billing Team by visiting: ******************************************* Select Billing in the dropdown menu. After that, select ******************* then click Access our contact form We appreciate your understanding in this matter."I am still uncertain what happened, but now I have to delay an already prolonged process to identify another company when I am unsure why I had to close the account in the first place. They did not even afford me the opportunity to rectify whatever issue I unintentionally caused.

• Review fromKris f

  Date: 09/10/2024

  1 star
  This company denies your EIN to set up SMS text marketing services to get a copy for verification and you never resolve it. I suspect them to committing identity theft and they are so unprofessional they have to be scammers. This cant ve the same Intuit that we trust to complete out taxes. They are not reputable at all. How can I take action?

• Review fromP. G.

  Date: 05/14/2024

  1 star
  No wonder there employee that lives next to me is s professional hacker and thief. He suppose to to be working from home. He couldn't be doing much work setting at home watching my family every move. And hacking to our computer and phones... probably why the company has so many bad reviews.

• Review fromNodari R

  Date: 04/30/2024

  1 star
  The company charged me to "leave". We were charged 240$ to close the account. The first thing that they will do, they will make it as difficult as possible to downgrade the plans. Further they will take as much time as possible to drag time to keep you on the plane. Further in order to "stop the service" they will charge you. Stay Away at any cost!

• Review fromjason m

  Date: 02/16/2024

  1 star
  They are charging me $1300 for a mistake that I corrected and not they are stealing my money.

• Review fromNatalia H

  Date: 12/03/2023

  1 star
  The company employs promotions to encourage users to maintain active accounts with their email marketing services. However, a notable drawback is the lack of transparency regarding the promotion's end date and overage payments. We were misled as the system indicated a charge of $0 in the upcoming payment, but we were charged $576. Mailchimp does not offer a refund, and you cannot cancel the account without incurring additional overage payments.Furthermore, there is a lack of information about overage payments for cancelling the subscription after promotion. The billing page stipulates, "You'll be prompted to pay $396.00 in overages before your account can be deleted." MailChimp fails to inform about this clawback payment, leaving customers unaware of these charges until they attempt to cancel the plan, which is contingent upon paying $396 in overage payments.In accordance with consumer protection laws, businesses are mandated to provide clear and transparent information to consumers, ensuring fair practices. The lack of transparency about promotion end dates and the initial indication of a $0 charge, followed by an excessive actual charge, raises concerns regarding the business's compliance with these regulations. Consumers have the right to accurate and comprehensive information to make informed purchase decisions.Moreover, under consumer protection laws, businesses are generally required to disclose any potential penalties or additional charges associated with cancelling a subscription. The failure to inform customers about the $396.00 overage payment and the subsequent inability to cancel the account without incurring this cost may be viewed as a violation of these consumer protection regulations.Customers have the right to be fully informed about the terms and conditions of their transactions, and any attempt to withhold critical information until a later stage, such as when canceling the plan, may be deemed as unfair and deceptive business practices.