Complaints

This profile includes complaints for Tk Elevator Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tk Elevator Corp

  3100 Interstate North Cir SE Atlanta, GA 30339-2227

• 

  Tk Elevator Corp

  2601 49th Ave N STE 100 Minneapolis, MN 55430-4530

• 

  Tk Elevator Corp

  4511 W 1st St STE 2 Duluth, MN 55807-2796

• 

  Tk Elevator Corp

  3021 39th St S Ste B Fargo, ND 58104-8671

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:TK Elevator Corporation has continued to issue invoices under a service agreement that was lawfully terminated due to non-performance. Specifically, no elevator maintenance or related services were rendered to the Waterhouse Building for a period exceeding four (4) months.Pursuant to the terms of the agreement, a Notice of Concern was duly issued. TK Elevator failed to respond to this notice within the required timeframe, thereby constituting a material breach of the contract. As a result, the contract was terminated in accordance with its provisions.Despite the termination, TK Elevator has persisted in sending invoices to both Water Street ********************** *** and has improperly referred these accounts to collections. This conduct is improper, unfounded, and constitutes a continuation of unlawful billing practices.Accordingly, we demand that all collection efforts cease immediately, that all outstanding invoices related to the terminated agreement be withdrawn, and that TK Elevator refrain from any further contact regarding this matter. Failure to comply will result in the pursuit of all available legal remedies.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23435260

  I have already pointed out ample times that your account manager, Krissy, stated our contract included "quarterly preventative maintenance service." You initially visited our property quarterly, and then failed to visit our property for 8 months (who knows how long it would have been if our elevator didn't break). You cannot answer the simple question of why you did not visit our property for so long.

  We reject your proposal, as we've already canceled our contact with you. Refund our last invoice. 

  ******* ******

  Business Response

  Date: 06/09/2025

  Hello *******,

  Over the last year, *** has completed two maintenance visits and two callback services. (see attached history report) We are in full compliance with the maintenance agreement, which does not have specified maintenance visits. Also, the claim we took five days to respond to a trouble call is untrue. *** repaired the unit within 26 hours of receiving the trouble call. The trouble call was reported to *** on April 14 at 8:31 AM, and we returned the elevator to service on April 15 at 10:00 AM. 

  I want to make this right, and since your contract does not specifically call out quarterly maintenance, I will add an addendum to your contract so 6 on ******* will receive quarterly maintenance in the future.  

  ***** *******

  General Manager TKE ********** 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are exceedingly unresponsive and irresponsible. They have left multiple facilities without elevator service for months at a time, with little to no response to anyone involved. A horrible scam company, do not pay them a single *****.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been in contract with TK Elevator for many years. In July of 2024, we had an inspection of our elevator by the City of *************. There were a few items that needed to be corrected by TK Elevator. In September of 2024 we received a copy of the inspection report with an abatement date of December 31, 2024. TK Elevator was sent a copy of the report with a request for them to service our elevator and correct the violations. After many emails and phone calls, a technician came to our office on November 11, 2024. The tech had to order some parts needed to make the repairs but to date, March 11, 2025, has never returned or called to set-up an appointment to make the repairs. Multiple emails and phone calls were made to TK Elevator but no one ever follows-up. The City of ************* in January 0f 2025 and we were fined $229.00 and given an extension to make the repairs. Unfortunately, TK Elevator has not responded to our emails or phone calls. Please be advised that their contract for 1st quarter 2025 has not been paid which they are aware. We are trying to salvage our relationship, make the necessary repairs, and deduct the fine of $229 from their current invoice. Please assist if you can. Thank you!

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint was sent to a wrong recipient.  It was a school district.  Please send my original complaints to TK Elevator at ********  Thank you.

  Business Response

  Date: 02/03/2025

  I have mistakenly been receiving communications that are intended for TK Elevator.  I am not with TKE.  ********** district filed a complaint earlier this year against *** and somewhere along the line, we started receiving complaints against TKE.  Please correct this error at your earliest convenience.
  
  ***** ******

  Superintendent, *************************;

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************************, managed by ****************************, has been in contract with ****************** now known as TK Elevator for 5 years. In those 5 years the service has seriously declined leaving elderly and disabled residents stuck in their homes due to inoperable elevators at times for more then 7 weeks. The most recent issue began November 15, 2024 when the elevator in Building 7 was reported to TK as having issues and needing service. We were advise the following day that the elevator was back in service, however it went down again on November 21, 2024 at which time we were advised that the main board needed to be sent out for repair. The board was sent out for repair on or about December 4th and for weeks we contacted TK for an update on the status of the repair yet we did not receive a conclusive response until December 30th because they had two techs out on vacation and had not received a response as to when the board would be back for the repair to be completed. Once back up and running we then had to place a call on January 13, 2025 because the "repaired" board is now not working again and a new board is required. We called in overtime service for a tech who once onsite stated he could not get into the building so to our knowledge nothing was completed. The elevator is still down with many residents being stranded inside and TK is refusing to send the board out for repair and complete the repair because their contract is set to expire on February 5, 2025. We have contacted the new company because we have an obligation to a timely repair of this elevator and this repair will now be at the expense of the community since the current contract does not go into effect until February 5th. This is on top of TK canceling the already scheduled annual inspections for the community because they had sick staff a week ago who i assume they thought would still be sick in the coming week. when asked to expedite the inspections we were simply told No.

  Business Response

  Date: 02/05/2025

  I have continued to get email messages that are addressed to TK Elevator.  I am not afiliated with that company.  I filed a complaint some time back against TK Elevator and somewhere along the way, the BBB has mistaken me for TKE.  Again, your messages are continuing to go to the wrong person.  My dispute is solved and I have no other business with TK Elevator. 

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11.27-11.29.24 Left 6 messages (x2 on 3 different phone #s) trying to get our **** to respond. None responded. 12.2.24 Called "urgent elevator problem" number and finally got an answer. It wasn't an elevator problem, but when nobody ever answers or calls back from a v.m., one does what one needs to. That person connected me to my **** Ninj (**************). I only needed an answer to a question: is my elevator VOIP or Cell compatible, and if so, what's the **** number? That's all. ATT elevator phone costs $475, I need to reduce costs, made that clear to Ninj, who never answered my question, but instead launched into an upsell of their TKE system - $3000 just for the install, then a monthly fee. Did I not just say I needed to cut costs? She was going to check with our local service person and call me back. Never did. I called her again 12.4. She was "in a mtg but would call me after." Long mtg, as I'm still waiting (2030 12.5). Zero for 2 callback promises. Still waiting for a simple answer to a question that I couldn't possibly have been the first to ask. For a **** how could she not know what upgrade capabilities are available for her elevators? Just answer my question, please.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ***** Corpus ******** has been in a contract with TKElevator since 1998. We have been in an email and phone exchange with several representatives of TKElevator continually since November 9, 2023 without resolution. We were told by the local office that our contract would expire in July 2025. We asked for copies of our agreement, which took some time. After reading, we had not received the standard maintenance listed in the maintenance agreement. They have sent us an invoice for ****Mar2024 for $1,102.49. We asked to terminate the contract because we hadn't received services. We then received an email from ******************* at the regional office stating that if we wanted to terminate the contract we would have to pay the monthly costs from now to 2028, because the contract auto-renewed in July 2023 for 5 years. This was stated in December. We have since tried to make contact by phone and by email to ************************* (local), *********************** (regional) and Ms. *************************** (collections). We have been told that they will look into our concern and will get us a new contract. We have yet to get any resolution. Upon review of the contracts, both the original and the renewal amendment there are multiple discrepancies in both payment amounts and terms, agreed upon maintenance, and renewal dates. As a non-profit organization we count on our contracted service providers to be fully transparent and open in their business terms. This does not appear to be the case with TKElevator. We've attached the original agreement from 2000 that lists the orginal monthly cost and also included an addendum with monthly increases of $12. This seems extremely out of line with standard business practices and after 24 years, unreasonable.

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TKE has failed to provide contracted services and has overcharged and double billed for services.