Credit Card Processing Services
AtlanticusHeadquarters
Complaints
This profile includes complaints for Atlanticus's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 929 total complaints in the last 3 years.
- 330 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/22/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Fair Credit Reporting Act (FCRA) is a federal law that regulates the collection of consumers' credit information and access to their credit reports. It was passed in **** to address the fairness, accuracy, and privacy of the personal information contained in the files of credit reporting agencies. This inquiry is not authorized and was done by that creditor without permission! You must remove this as soon as possible. TBOM/FORTIVA ****************Business Response
Date: 03/10/2023
Please see the attached response.Initial Complaint
Date:02/21/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company keeps taking money from my bank account without my authorization by setting up autopsy. As a result my account gets overdraft and I occur fees. FORTIVABusiness Response
Date: 03/02/2023
Please see the attached response.Initial Complaint
Date:02/18/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 27, 2022, ******* accepted my annual renewal fee payment of $49.00, so my account would remain open. On December 22, 2022, I was able to access my account where I reset my password. Today, February 18, 2023, I tried to utilize my $3,000.00 credit limit at Bobs Furniture and was informed my account was closed. I spoke to ******************** who presented herself as a supervisor/manager, explained I paid the renewal fee, and questioned why my account was closed. ****** stated the account was closed because of inactivity. I explained the account had activity when I paid the annual renewal fee of $49.00, so the account should have never been closed. I then informed ****** that **** Furniture customer service department informed me that this has happened previously with other clients. I also told ****** I wanted a full refund. ****** stated the account was closed and Fortiva WILL NOT be refunding me the annual renewal fee. I requested to speak to someone over her and she informed me she was the person in charge. I asked her for her supervisor, and she stated she did not have one, she was the top supervisor/manager. In addition, I checked my credit report and noticed ******* reported the account closed on July 1, 2022, even though there was payment activity on July 27, 2022. I double checked my bank account and Fortiva debited my bank account the $49.00 annual renewal fee. Currently, I am requesting a full refund of my money. I do not want the account reopened, and I do not want to reapply per ****** Rstyles suggestion. I want the money Fortiva falsely withdrew from my account on July 27, 2022, refunded back into my account.Business Response
Date: 03/13/2023
Please see the attached response.Initial Complaint
Date:02/17/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 6, 2023 I settled my American Signature account with this company and requested confirmation email of the transaction stating the accounts was paid and settled to a $0.00 balance. I was denied any confirmation after they confirmed what I was saying and was told to wait 3 days before calling back and asking for the confirmation email. I did that and still had to email them myself and complain asking for the information. I received a generic email that stated yes you paid, yes the account is settled and has a zero balance, however it was not an official document. Yet it was a generic email without a company header or logo. Yet again at the end of that conversation I still was informed I couldnt receive anything. They also would not update the online account to reflect the settlement contract.Business Response
Date: 03/02/2023
Please see the attached response.Initial Complaint
Date:02/16/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today is February 16. 2023 I have been being charged $72 a month since May of 2022 (9 months) approx $648 for services at Ideal Image. Although I had initially signed up for service there I have been unable to schedule and receive service due to my own scheduling. I applied for credit through Fortiva as they provide funding as a credit service for Ideal Image.I have contacted Ideal image *************) least 5 times in the last 6 months to cancel services. I spoke with Fortiva *************)on multiple occasions over the last 6 months.I have informed both companies that I wanted all charges on my account that are pending to be canceled. ******* has refused to stop charging my account.I also requested a refund for the last 10 months that I have been charged but have not received service. They have refused to do both.It has been a frustrating game of back-and-forth between Fortiva and Ideal Image with each of them telling me I need to speak with the other. I have done this for the last 6 months. I just want this resolved and my money refunded.Please help me resolve this issue. Thank you, *********************** **********Business Response
Date: 03/14/2023
Please see the attached response.Initial Complaint
Date:02/16/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used this company to pay $317.68 to an invoice I have with *****************. I made this payment on October 5th and received a receipt from Curae that looks as if this payment was applied to an incorrect account. As of today this payment has not been posted to my Piedmont account. I have called Curae and they could not find my account and kept routing me to different departments that offered no help. Finally a man gave me an email address to email my issues and it was invalid. I have mailed paperwork three times to the dispute resolution address at *****************************, once by certified mail and have yet to receive a response. I found two other email addresses and sent paperwork there with no response. I have logged into my account and requested assistance numerous times. No response. I refuse to make a payment on the Curae account because I still owe the hospital the money the did not credit. They continue to charge my account a late fee and even sent a letter saying they would turn my account over to collections. I even contacted ***************** to see if they could find where the money was posted and they cannot. I have been trying to resolve this issues for four months and this is my last resort. I request a refund to my Curae account and all past due charges removed from my account. I will continue to pay ***************** the money that is owed. I have attached a copy of the paperwork I sent them for the third time.Business Response
Date: 03/13/2023
Please see the attached response.Customer Answer
Date: 03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/14/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i set up auto pay so that the monthly amount on my card could get paid and they took out the full amount owed of $793 instead of the monthly amount on top of that they withdrew an additional payment of $100 they took out a total of 893 and they refused to deposit the money back into my account i was left with ****** on my account and said they would send a check in the mail. i cant afford to wait for a check and they should refund the money back from where they withdrew it. **** the supervisor was no help and disconnected my callBusiness Response
Date: 02/21/2023
Please see the attached response.Customer Answer
Date: 02/23/2023
Complaint: 19406847
I am rejecting this response because: I believe it's unacceptable that a company will refuse to deposit the money back to my account and instead I have to wait for s check I have bills to pay that I can't pay now..whe. I enrolled in auto pay I got an email clearly saying it was a monthly auto pay it never said the full amount would be withdrawn I even went negative on my account and had to borrow money to cover the charges otherwise I would be charged fees.i never made a payment with a check they took it out of my account why not put it it back.i want them to zero out my account.for the inconvenience.i am willing to go Into arbitration if I have to.
Sincerely,
***********************Business Response
Date: 02/28/2023
Please see the attached responseCustomer Answer
Date: 02/28/2023
Complaint: 19406847
I am rejecting this response because: I have not received or cashed a check from your company and I have ihad to request for the charge to be reversed due to your company withdrawing the full amount without my authorization I need the balance to be updated and reflect a zero balance as I have never dealt with a more un professional company that refused to deposit my money back into my account rather send a check that can take longer to be processed and received per my last attachment.the email received clearly said monthly payment would be deducted not the full amount. Which caused many issues for me financially.i will not close this out until my account has been updated feel free to void that check and update my account as nothing has been received on my end other than the charges I had to dispute on my account so I can pay bills that were due at that moment
Sincerely,
***********************Initial Complaint
Date:02/14/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cannot get into my account. Ive called them repeatedly its a problem with their website. They keep sending me a code to get into my account but Im unable to get the boxes to put the code ion I am really stressed and I cannot get into my account. It is a problem with their website.Business Response
Date: 02/16/2023
Please see the attached response.Initial Complaint
Date:02/13/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Its all been uploaded to you and proof is with it and I dont have a acct. I never got credit card or activated one and this shoudnt even be happening acct was closed in allotted time.So please stop these people and get this off my report. Im going to fight this all the way! And I have proof to back myself . As you can see Im right and Ive uploaded to you the proof! And I kept copies of all this . Thanks *************************Business Response
Date: 03/06/2023
Please see the attached responseInitial Complaint
Date:02/13/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* refuses to lower the absurdly high minimum payment. It is currently at $219 a month, which they say is based on the highest balance of the card. The issue with that is that even though the balance is dropping, the minimum payment is not. They make using the credit protection plan impossible, they offer no support or help to lower the monthly payment, and instead of helping when you call, all they do is send you on an endless transfer circle, each department saying the other has to help you. They are leading me to either file bankruptcy again or let the card go to collections because it's just not affordable and it's interfering with my ability to live. To be clear, they have REFUSED to lower my minimum payment and have offered no form of support at all.Business Response
Date: 03/07/2023
Please view attachedCustomer Answer
Date: 03/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please update my online account to reflect this as my current amount due is over $400 and I am unable to pay that at all
Sincerely,
*************************
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