Complaints

This profile includes complaints for Networx Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Networx Systems, Inc.

  3399 Peachtree Rd NE Atlanta, GA 30326-1120

  
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  Networx Systems, Inc.

  589 N Dupont Hwy Dover, DE 19901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company to tell them that they charge me incorrectly because my ads were not running and they were not supposed to be on until March 1 and they told me that I was a liar and that I was the one who reactivated my account. They charged me $300 which took my bank account into a negative and preventing me from finishing a job. I was currently working on. I was able to finish my job because I was supposed to provide all the materials and because they took my account into a negative. I was unable to purchase these, which caused a significant embarrassment. Because of the terms of the agreement, they are not supposed to charge you if You do not turn on your leads. My Leases were activated without my knowledge or consent. After becoming frustrated with the first ******* I asked to talk to a Manager, which I let him know that I would dispute the charges the bank or he could credit them back. I let him know that I do like the service but not the service that they offer that free willingly gives you leads that you cant control. He then made me promise him that I would never dispute a charge from their company and I told him as long as they didnt charge me correctly no, I would not. He said I was threatening him, and then completely canceled my account which I had were very hard for to obtain my reviews, even though Ive lost money in some circumstance Because of the false leads that I was given. Maybe he thought I was overreacting, but I think that he was overreacting to be in his position because hes not in a position to lose or win. He knows that hes going to get paid every week. Im not. When you get charged out of nowhere, it can devastate the production of your company whether its big or large. Simply asked to put the money back in my account several times, but they only wanted to talk around me and I didnt have time to talk because I needed to finish my job. I feel like this was extremely unprofessional, and they have banned me.

  

  Business Response

  Date: 03/04/2025

  Dear Dream Construction,
  We sincerely regret hearing about your frustration and the challenges this situation caused you. We understand how unexpected charges can impact your business, and we truly empathize with your experience.
  After reviewing the details, our records show that while your account was originally paused until March 1, 2025, it was manually reactivated on February 25, 2025, at 9:02 AM. As our system operates on automatic billing, once the account was no longer paused, the scheduled payment was automatically processed at 11:15 AM that same day. We understand that this may not have been intentional, but our billing system processes payments based on the account's status at the time of billing.
  At the start of your call, you immediately threatened to file a chargeback before even allowing us the opportunity to determine whether a refund could be issued. Despite this, our manager issued a full refund as a courtesy, understanding the difficult position this put you in. However, he sought confirmation that, if this scenario were to repeat itself, you would not resort to chargeback threats. Since this confirmation was not provided, the decision was made to part ways, ensuring clarity for both parties moving forward.
  Regarding your concern about lead quality, we strive to provide high-quality leads, and while rare, if a bad lead does slip through, we have a fair credit-back policy to address such cases. We hope you were able to take advantage of this policy whenever necessary to ensure the best experience with our service.
  We appreciate your past business and sincerely wish you success in all your future endeavors.

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22990964
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *******

  As part of the *** passing a law to consent with the homeowner to obtain permission for contractors to contact them, this has been a largely neglected processing part by this company. After receiving several falsified leads on Behalf of this company, I decided to go with a direct call program. Ive decided to take opportunities at sometimes because there seems to be a large amount of detail from the customer detailing the work at hand. Unfortunately, even on some of these opportunities, Ive learned or false. In fact, theyre not only false, but theyre not even the person thats in charge of hiring for the pacific job. Im not sure whats going on with this company at this time but I tried to tell them that I dont think its correct that youre charging me without my consent and no I did not turn on the leads. Im gonna push this as far as I can and I do have great legal representation. Im sure that they consider this a threat as they thought that the dispute was a threat. Its not a threat. Its what needs to happen because theyre manipulating people on a day-to-day basis. Other people wouldnt be able to afford legal representation, but thankfully, my father is a top hundred civil lawyer in the ** and I have the resources to bring this company to answer for all the profit theyve made Manipulating those who only wanted an opportunity to get ahead. I will still take a reinstatement on my account. If that were to happen, I would be happy to continue to do my day-to-day operations and not mess with this because I do believe that the direct calls are a good thing, but if not, and Im not reinstated, I feel like I have punitive damage for what has been done to me because I have built my reputation on this website just to have it taken away for something that I never did. This company took $300 out of my bank account when I did not reactivate my leads and I told them I did not have material to finish a job and it was completely unexpected. Regardless of what the circumstances yes I was angry, but no, I did not threaten anything. I said that if you guys do this again, I will dispute the charge and thats not a threat that should just be common sense that in any circumstance when somebody charges you for something youre not asking for theres a process to make sure that it doesnt happen again 

  

  Business Response

  Date: 03/11/2025

  We're sorry you had a negative experience with Networx. The $300 charge you weren't expecting was refunded within minutes of you contacting customer service. We wish the best to you and your company in the future.

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use ************************ as a lead provider for my business. I've used them for about 4 months now. I spend about 1k per month on leads from them. For every 5 leads I get 4 are bad and I have to fight with them every single time to attempt to get a refund for the bad lead. Any bad lead I turned in is due to bad contact info, out of my area, works been completed before I got the lead, or the customer says they didn't request an estimate. So all my bad leads are legit no questions asked. Each and every time I message networx. They send me this automated msg saying it can take 10 or more days to investigate. That they will update me when completed. Nothing ever happens. I'm sick of them just taking my money with zero support. Trust me I know you can't win every lead. But I'm paying on average $50 per lead. I deserve a lead you can make contact with a real customer. I do believe netrorx sends me fake, and out dated leads. They provide no customer service. The response i get are made to buy them time in hopes I'll just move on. At this time I've spent 4k with them and have very little to show for it. I strongly suggest to any contractor out there looking for a lead provider. Just pass up these guys. You will regret waisting your time and money with them. I told them when I started with them. I saw all the bad reviews they have. They have allot. But as long as they treated me fair. I'd use them. Big mistake. I'd like my money back or 4k in credited leads. Because they failed to provide what they claim.

  

  Business Response

  Date: 02/20/2025

  Dear Mr ******************* you for bringing your concerns to our attention. We take all feedback seriously and have thoroughly reviewed your account and concerns.
  Regarding your experience with our digital customer service, we acknowledge that your interactions did not meet our standards. We are actively implementing improvements to our digital support flow to ensure better, more personalized assistance for our clients.

  We've conducted a detailed review of your lead history since joining us on October 3, 2024:
  Total leads received: 74
  Leads credited: 26
  Valid opportunities: 48
  Our records show that of the leads that were credit requests, we have:
  Credited all leads with verified invalid contact information
  Credited leads where work was verifiably completed prior to lead delivery
  Credited leads where the contact lacked authority to hire (e.g., renters)
  Reviewed and overturned several previously denied credit requests
  

  Regarding lead quality, our credit policy is designed to be fair while maintaining industry standards. While we credit leads that are demonstrably invalid, we cannot consider a lead invalid solely because the homeowner is difficult to reach. Successfully converting leads often requires persistent follow-up, as is common in the online lead generation industry.
  

  Concerning your refund request of $4,000, we've verified the following:
  Total payment amount since October: $2,143 (25 separate charges - see the attached file containing your transactions history)
  Current balance for leads: $298
  Our offer: Refund of last 6 charges totaling $310

  While we understand online lead generation may not align with every business model, many of our clients successfully convert these opportunities into profitable jobs. We're committed to providing valid leads while maintaining transparent and fair credit policies.
  We value your business and hope this response addresses your concerns.

  Customer Answer

  Date: 02/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I do not fully agree with you stance. However. My reasoning for the complaint is to pressure you to do a better service. No matter what you state or claim in these public messages. You have a history of doing bad customer service, bad leads, and bad mannerisms. 

  Just as you did here. You may have credited me $310 as you state. But you also put my account on hold. So far you have done nothing to resolce anything.  So ill accepte the offer and see what happens next. If my account stays inactive I'll be right back here posting reviews and I'll begin post negative reviews anywhere possible. 

  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22954276
  
  I am rejecting this response because: 

  I made an original complaint against networx for their poor leads, failure to provide credits for bad leads, and customer service. They sent an offer to resolve. They would refund $310 to my account. I accepted their offer to resolve my complaint. Instead of refunding the $310. They canceled my account and refunded $50. They sent me 2 emails saying I requested they close my account which just isn't true. They obviously got angry because I called them out on their bad business practices, and got rid of me. Just goes to show that all the bad leads on these guys across the web. Not just here. Yelp, ****** etc all say the same things. If your a contractor reading this. Just use a different company. I used them for about 4 months. For every 5 leads I got 1 was a real person I could contact. Then the other 4 I had to fight non stop to get refunds.

  
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 03/03/2025

  Please accept our apologies. In the first complaint, you were seeking $4000 to be refunded. In our response, we explained everything in detail, including that you'd spent a shade over $2000 and, after carefully going through your account, we countered your request for a $4000 refund with an offer of $310. The assumption was you'd respond to that offer through the BBB portal that you accepted our offer, then we'd refund the money. That is why the money wasn't refunded right away. Instead, one BBB complaint was closed and a new BBB complaint was opened saying that we didn't refund the money we said we would and now you were going to smear our company's name across the internet. At that point, we refunded you. As for closing your account, it sure didn't seem like you wanted to continue with us so we parted ways. We wish you all the best with you and your company.

  
  

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November ******* I hired Networx to provide qualified Leads with a initial deposit of $1000.00. The "leads", which that provided, when called produced no response from the supposed homeowner. They did not response to phone calls, voicemail or text. I spoke with Networx several times about not getting a response from the supplied leads, This would account for 17 out of 20 leads. I have paused my account on occasions to provide time to speak with Networx, so they may have a chance to address these problem. I was reassured that these are not the normal lead quality. That I should work the leads for several days making contact frequently to try to elicit a response from them,. I just need to keep at it. After I requested the service to be cancelled, I received a call promising the lead quality is better than I have receive and give them another try. I need a lead service, and I was invested this far. So, I reactivated the account and added another $1000.00 to the account. I am writing this because nothing changed. One lead that I did make contact with , did not know who I was or why I was calling (*****), she stated she didnt have money for a roof and just wanted to go back to sleep and to call her next year. Another lived in another state, the house to inspect was unoccupied because it was unlivable and he just wanted an idea about cost of repairs. To either just sell it or fix it up. He was in the market for a cost analysis, not a reroof. Networx is selling contact information of people who fill out enough of a form to capture contact info and sell it as a lead. Not caring if there is any real interest or intent to contract with a contractor. There are advertising to provide a service, what they do is tell you what you need to hear to continue to use there service. I want the money I spent with Networx, I paid for a service they provided NO Service, and they cause I company harm. I have the lost of money invested, time wasted with no return. I have been SCAMMED

  

  Business Response

  Date: 02/13/2025

  Dear Mr. **************** you for bringing your concerns to our attention. We take all feedback seriously and want to address each point you've raised about your experience with our service.
  We understand your frustration with the results you experienced during both service periods (November 21, 2024 - January 23, 2025 and January 31 - February 11, 2025). While we aim to provide valuable leads to all our clients, success in lead conversion requires persistent follow-up and we acknowledge this can be challenging.
  Regarding your concerns about lead quality, we maintain strict standards and have credited your account for any leads that didn't meet our validity criteria. Our policy considers leads valid when they include working phone numbers, even if contact isn't successfully established, as this reflects the natural dynamics of the lead generation process.
  We have processed a complete refund of your January 31 payment ($1,000), including both the remaining balance ($812) and the utilized portion ($188). This refund was issued as a gesture of goodwill, despite the leads provided meeting our quality standards. Besides for the full refund of your $1,000 payment from 1/31, we identified and credited four additional leads (including the ***** lead) totaling $336, which has also been refunded to you.
  While we're disappointed we couldn't meet your expectations, we want to assure you that we acted in good faith throughout our relationship. Our service has helped many businesses grow successfully, but we understand it may not be the right fit for every business model or sales approach.
  We appreciate the opportunity to address your concerns and hope this resolution meets your satisfaction.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22927826
  
  I am rejecting this response because: The situation did not exist with the "leads" that you credited back. It also should be applied to; ****** Maverick $70.00, ****** ***** $182.00, ***** ***** $182.00, and ***** and ***** *****. They complaints regarding the your leads started from day one and should include the ones listed for a total of $508.00 additionally. If I am to be treated fairly.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 02/18/2025

  Dear Mr. ************* appreciate your continued feedback regarding your experience with our service. While we respect your right to reject our response, we want to address your additional concerns about specific leads.
  We have thoroughly reviewed all leads provided to your business, including those for ****** Maverick, ****** *****, and ***** *****. These leads met our quality standards by containing valid contact information and legitimate service requests. As previously explained, while we understand the frustration when leads don't convert to jobs, we cannot consider leads invalid solely because contact wasn't established or sales weren't closed.
  As for the ***** and ***** ***** lead, we determined that could have been credited and have now done so. Another $74 has now been refunded to you.
  To summarize the resolution we've already provided:
  1. Full refund of your $1,000 payment from January 31.
      -- Remaining balance of $812 upon cancellation of account on 2/11. 
      -- Utilized portion of $188 on 2/13.
  2. Additional credit and refund on 2/13 for four leads, totaling $336. 
  3. Credit and refund of $74 on 2/18 of the ***** lead.

  While we regret that our service didn't meet your expectations, we maintain that we have provided fair and generous compensation for your experience.
  We consider this matter resolved and hope you understand our position. We wish you the best in your future business endeavors.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inquired about their services. They called. I said I was no longer interested. I have blocked 3 of their numbers and they continue to call from different numbers. Saying I dont have enough money and some other stupid things. Extremely unprofessional.

  

  Business Response

  Date: 01/29/2025

  Dear **** ******,

  First, I must apologize for our delayed response to your complaint. You deserved immediate attention when you reported this incident, and we failed to provide that. This delay in addressing your concerns only compounds our initial failure.

  I am writing to personally address your experience with our sales team. I was deeply troubled to learn about the harassment and disrespect you encountered, especially after clearly expressing your lack of interest in our services. This behavior is completely unacceptable and goes against everything we stand for as a company.
  

  We have taken immediate and decisive action in response to this incident. The sales representative in question is no longer with our company, and we are conducting a comprehensive review of our sales practices and training protocols to ensure this never happens again.
  

  Your right to decline our services should have been respected immediately and professionally. Instead, you were subjected to persistent and unwelcome contact that made you feel harassed. For this, I offer our deepest apologies.
  

  We value every interaction with potential customers, and your feedback has highlighted a serious failure in our service standards. As part of our commitment to improvement, we are:
  Implementing additional training for our entire sales team on respectful customer engagement
  Strengthening our oversight of sales practices
  Revising our protocols for handling customer declinations
  
  Thank you for bringing this matter to our attention. While we cannot undo your negative experience, we are committed to learning from it and ensuring it never happens again.

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of January someone contacted me from Networx wanted me to use there lead platform. Promised I wouldnt be getting leads I couldnt get in contact with etc. said if I spent $300 up front they would credit me an extra $100. So we did it. Giving me $400 in lead credit. Well I got first lead. No answer. Called many times and left multiple messages. Even went to house and they had no idea what I was referring to. Looks stupid. I read reviews and complaints so I waited to get one more. Well same thang happened. Got a lead and of course never heared anythang back. Called to cancel my account and woman kept me in the phone trying to tell me I needed to call these customers ****** a day for a min of ****** to see results. Like what the mess. This isnt professional to bug people. So finally after repeating myself many times she closed me account and only gave me alittle over $220 credit. Although I had a $400 credit. I was expecting to get the $300 I invested back. These were tree service leads and were not that expensive. These people are scams and I regret ever spending money or time with them. Do not use them.

  

  Business Response

  Date: 01/29/2025

  Dear ******** ******,

  First, I want to apologize for our delayed response to your complaint. We understand that waiting for a resolution only added to your frustration, and we should have addressed your concerns sooner.
  

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you experienced with our product, the runaround you experienced with our customer service team, and then only receiving a partial refund.

  We have now issued the remaining $79 to complete your full refund of $300. The additional payment should appear in your account within 3-5 business days.

  Customer satisfaction is our top priority, and we regret that we fell short of your expectations. We have used your feedback to improve our customer service to prevent similar issues in the future.

  If you have any questions about the refund or need further assistance, please don't hesitate to contact our customer service team.

  We value your business and hope to have the opportunity to better serve you in the future.

   

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay away from Networx, they are crooks. They have $500 that belong to us but we cancelled their service due to poor leads, we were actually getting scammed because the leads never answered. We asked for a refund and they denied it, they are supposed to send leads until the $500 runs out but in 3 months they havent sent anything and continue to push us to add more money to the account to start getting leads. We are frustrated beyond belief, they are actually stealing (by retaining our money) STAY AWAY!!!

  

  Business Response

  Date: 01/21/2025

  We appreciate reaching out and sharing this feedback regarding your experience with us. We can inform you that a refund has been issued for the remaining funds in your account. This should reflect in your account shortly. Additionally, please note that even after the cancellation of your service, you still have full access to your online dashboard and mobile app. This ensures you can review any past leads and data during this period. Regarding the pace of lead delivery, it's important to understand that it can vary based on numerous factors, including market conditions and demand. At this time, we consider the matter resolved. However, if you have any further questions or need additional assistance, please do not hesitate to reach us directly.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec. 17th I recieved a lead for bed assembly when i paid for drywall leads. I called and explained that i had paid too much for the lead because it was the wrong catagory. I was hoping to pay a lower price for the wrong lead. I have complained many times before and sometimes they dont take accountabilty for their mistake. And sometimes they issue me a credit. But over the years i have been cheated too many times. Getting my money back depends on if the customer answers the phone and that is how i lose my money.

  

  Business Response

  Date: 01/02/2025

  We greatly appreciate your years of being a Networx customer and hope that any concerns you had were resolved on a phone call with our team on 12/20/24. Our goal is to ensure every customer sees a positive return on investment. It can be frustrating to pay for a lead that is not a perfect fit, but we factor things such as this into our pricing to provide our customers with quality leads for a fair price. 
  

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Networks has made many attempts to regain my buisness and give repeatedly asked them to STOP calling me and it has turned into a game with a employee there. He will not give me his last name and won't transfer me to a supervisor. This is a desperate plea to not get any calls from them anymore. Please help

  

  Business Response

  Date: 11/26/2024

  We're sorry to have inconvenienced you with calls from our team. Networx has policies to ensure contact information is added to the Do Not Call list when requested. After reviewing the calls made between 11/7/24 and 11/21/24, we were still looking for a request to cease contact by our company. Nonetheless, your frustration is understandable, and if you no longer wish to be contacted, we are happy to honor that request. 
  

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a contractor based on Networx provided information. When issues arose with the contractor not completing the job he was pre-paid for I attempted to search him by his company name and license number provided by ********************** at ******************** I found the number was not valid nor was the company name found. I have been duped, am out $650 for a job he quoted and only completed 1/4 of.Networx is putting false information out there and at the expense of consumers. I tried to email them and my email was returned as the email address was invalid. I feel foolish for being taken advantage of and want to make sure no more 70 year old women are cheated like this. Networx needs to verify the information they are getting from the contractors before releasing it to the consumers. I thought they were verified and they turned out to be scammers.

  

  Business Response

  Date: 11/15/2024

  We are sorry to hear about this experience. Our team is familiar with this situation and has tried to resolve this concern with the repair contractor. Networx is not a home improvement company, but we do help connect homeowners with local contractors over the Internet. All professionals within our network must maintain all necessary licensing in their respective trade and state. We were able to help mediate the situation and asked the contractor to address any of the homeowner's remaining requests. As of 11/5/24, the contractor has provided proof that he completed the repair correctly. 

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22560082
  
  I am rejecting this response because:

  He did not complete the work he promised for the price of the quote, so no he did not fulfill the agreement. This company is not licensed in the state of ******* according to the Florida BBB and should not have been referred as a local pro by Networx to an address in **. .  When I searched the BBB I found no listing for this company at all  I had no way to contact Networx because their contact links do not work, there is no phone number provided and also the given contract # of First Response Hauling is invalid and their website is unreachable due to incorrect address  

  He did remove the deck but left the mess behind telling me his landscaper would be here Thursday to finish the job.  No landscaper showed up and he has not responded to my text messages requesting to know when he would finish the job  I was promised the completed job in a day which was supposed to be Wednesday.  My yard is still a mess and I have put a stop payment on the check he took for $400.  I also paid him a $50 deposit and $200 cash, which is about correct for the little work he did do  he was only here for 2hours of which ***** minutes was spent on the phone.  For that reason I stopped payment on the $400 check .   I am also in touch with the Florida Attorney General regarding this matter.  Senior citizens shouldnt have to be targets of bad actors out to scam us and I am doing what I can to stop it

  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 11/15/2024

  It appears there may be a significant understanding. The claims listed in the rejection response are concerning for a few reasons. All communication related to this project is in reference to a mailbox repair in ********, *******. The phone number provided by the consumer is (404) ******** which is an area code in the ******************** area. Considering the scope of the work requested by the consumer ("Replace broken mailbox pole and box") and numerous written communication between the consumer and our support team , we are confident this was intended for another business and ask that the BBB close out the complaint after receiving this response. 

  
  

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is the biggest thief, fraud, scam in the world DO NOT SIGN UP!They will steal your money for "leads" that you will never get and no one will ever answer the phone or talk to you not once, not twice but every time.IF YOU WANT TO BURN MONEY GO WITH THEM!

  

  Business Response

  Date: 11/07/2024

  It's unfortunate to hear this feedback. Your frustration with some leads being challenging to contact is valid. Unfortunately, this happens occasionally but is not uncommon as this can be a competitive industry. Some leads you received were shared with up to three other professionals, some of them being long-term customers of **********************. These customers have not reported the same concerns. Therefore, it is possible that another company was able to satisfy the homeowner's request. We issued a full refund to the original payment method on 11/5/24. We hope this is satisfactory and addresses any remaining concerns you may have had.