Reviews

This profile includes reviews for Sage Software's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sage Software has 5 locations, listed below.

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  Sage Software

  271 17th St NW Atlanta, GA 30363-6216

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  Sage Software Canada

  120 13888 Wireless Way Richmond, BC V6V 0A3

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  Sage Software

  8800 N Gainey Center Dr Ste 200 Scottsdale, AZ 85258-2163

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  Sage Software

  1715B N Brown Rd Lawrenceville, GA 30043

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  Sage Software

  PO Box 351010 New Braunfels, TX 78131-5010

Review Details

• Review fromSteve W

  Date: 06/12/2025

  1 star
  I am having a horrible customer service experience with ********************** HRMS. We cancelled our Sage subscription on 1/31/25, at which time Sage told me they would refund the remaining 11 months of our annual subscription. I have been calling, leaving voice mails, emailing, filling out online cancellation requests for several months...everything is going into a black hole. I cannot get these people to respond and I'm on the hook for $12,500.

• Review fromJanette L

  Date: 10/09/2024

  1 star
  Sage Canada is charging me over ******* to renew for 2025. I am a small home-based business and this outrageous cost is not in my budget. I had phoned Sage and spoke to the mediator whom I thought would rectify the cost but in the end it cost me more? I just use the basic bookkeeping and I do not need everything that is offered. If I do not renew I am put in read only and cannot do nothing with the program, I left an email with the person who sends me the invoice and he never reply's back to me. The store sells the same program for 900 which includes payroll. So why the difference. I asked for a breakdown as to what I am paying for. No clear answer. I am the owner/operator and bookkeeper for my small business and do not have time for a lot of things. I do not spend much time on the computer. I just have to pay my few employees, A/P, A/R. That is it!How can Sage justify the high cost compared Sage at Staples?

• Review fromMEAGAN M

  Date: 01/15/2024

  1 star

  MEAGAN M

  Date: 01/15/2024

  Absolutely terrible customer service. Trouble getting product key once purchased online thorugh their site. I have called five times now, lodge two complaints with them and a week later I still have 0 answers as to where the heck my program is I paid $700+ for. All for them to tell me my case file representative will be in touch. Called twice now to have my money given back to me, only to be told again, my case file representative will be in touch. Seven days without any information about this new program I have paid for. No emails, no calls back! Luckily I still have an old program I am able to update my company books and record banking. But, how do they expect anybody to use this software if you are going to be without book updates for any length of days for any company. If you are considering using this program, run. Program is great, customer service is less than terrible. Looking for bookkeeping alternate programs.

  Sage Software

  Date: 01/18/2024

  Customer has contacted and provided with invoice and registration information. Additional follow up has been made to ensure customer has all information needed.  

• Review fromAnthony G

  Date: 11/09/2023

  3 stars
  Been using the product for 3 months, love it had one issue and tried getting ahold of technical support using this number 1-***-***-3888 and keep getting transferred to technical support out of the country; Sage Sales team indicated all technical support comes out of *******, ** don't give anyone your information if they are not from *******, ** have called the number above 6 times and got a different Country every time. So, either A your sales team has no idea who works on technical support, and you have contracted outside, or someone is hacking your automated system, because each time I get connected someone wants to verify our account with banking information.

• Review fromJohn S

  Date: 01/04/2023

  1 star
  I am a small business (contractor) with 4 employees. I have been using ***************************** predecessor Peachtree since the late 90s. The cost has gone from about $300.00 every 3 years to subscription only of around $2000.00 per year. While I think this business model is predatory, my true complaint is every year, their update takes 2 to 3 days of s******* up my system to get everything reinstalled properly at the end of the year to get my office back up and running. Their customer support, I'm sure is inundated with calls as they use their customers as guinea pigs to work out the bugs. I lose more than the $2000.00 per year in productivity every year just to get back up and running. I am doing this while on hold after waiting 2 hours for a call back. I got the call back and after explaining my issues, I was told they were going to remote in on my computer. Now I'm on hold again and it only says "over an hour". These people should literally be shot. If there is any way to avoid this software, do yourself a favor and do so!!!!