We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Hardware

Sage Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Sage Software's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sage Software has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had previously started receiving unsolicited marketing emails to my secondary email (*******************************) from sage. I have unsubscribed 5+ times and they have not taken me off their mailing list.

      Business Response

      Date: 04/11/2025

      ******,

      You have been added to the global unsubscribe list and should not receive any further emails.  My apologies for any inconvenience and frustration this may have caused.

       

      Warm regards

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second time that Sage has done this to our small charity. They did not receive authorization to process a payment using our credit card. I was in negotiations with them, and they arbitrarily advanced the year on our credit card and took our money without authorization. I have been a primary caregiver for my 98-year-old mother who is facing life-threatening health issues. I requested that they hold off on this payment until the middle of April. They never did contact me back. Instead, they just took our money fraudulently. They have no heart and they have no ethics. This is fraudulent and deserves further investigation.

      Business Response

      Date: 04/11/2025

      Hello *****,

      We have forwarded your issue to the correct department and are awaiting their response.  We will be reaching out.

      Warm regards,

    • Initial Complaint

      Date:03/01/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have emailed this company 3 times to cancel my subscription. I have been charged to my credit card dir a subscription renewal and I sent yet another email requesting it be refunded. They have not responded.

      Business Response

      Date: 03/04/2025

      My apologies for the lack of communication.  Your previous email communications may have gone to an unmonitored email box.

      We have canceled the account as of April 3, 2025 (an automated email has been sent) and have requested a refund

      We have received your *** request for a Credit &Refund. It has been assigned Request ID *********.

      Please reference this Request ID if you have any queries.


      Customer Answer

      Date: 03/28/2025

       
      Complaint: 23006548

      I am rejecting this response because: 
      I had previously submitted a complaint which was resolved about my account continuing to charge me after I asked for it to be cancelled. My account was allegedly cancelled and I received a refund. I was charged again for it today. The agent on the phone says they were unable to do a refund. I did not authorize further charges to my credit card and I do not use this product. I want a refund and to ensure my account is cancelled like I was previously told.


      Sincerely,

      ****** ****

      Business Response

      Date: 04/01/2025

      Dear ****** ****,

      We just entered another refund for the $4.26 with apologies. It appears that when the cancellation was entered, it was entered as of April 3rd and you were billed before the effective date took place.

      Everything should be all set now.

      Warm regards

      Customer Answer

      Date: 04/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email regarding auto renewal that would occur on 2/7/25. I called on 1/28/25 to cancel my subscription. I was told that the agent would contact my account manager and I would not be charged.I was charged on 2/4/25. I called on 2/5/25, still two days before my subscription ended. The agent said I would be refunded. Nothing happened. I called again, this agent said only my account manager could refund me. He said he sent the account manager an email. I the got online chat to see if they could help, the scheduled a call with a worker who called me immediately. He also said he could do nothing, but he did cc me on an email to my account manager. However nothing has happened I have not been refunded. Contrary to what Sage may think I purchased from Sage not some account manager. Please return the fraudulently charged funds you took without my permission.

      Business Response

      Date: 02/26/2025

      Following up on your Sage 50 cancellation / refund request.  Im sorry we were unable to speak directly but your voicemail is full.

      I reached out to your Account Manager, *** ****** whom confirmed he processed a $911.00 refund for SAN SAGE 50 US STANDARD 1 YR subscription.  You will see a refund to the credit card used for the original purchase in 3 5 business days.  Please email or call me once you receive your refund so I can remove your credit card.

      Id like to personally apologize for the inconvenience this issue has caused hope you find the right accounting solution to fit your needs.

    • Initial Complaint

      Date:01/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nov.5-24 Received renewal for Dec *****, by e-mail Nov ***** Email sent back to cancel order.Nov ***** Talked to ******-confirmed cancelled.Dec 3-24 Received second notice of autorenewal.Dec 5-24 Email sent back to cancel order. Do not renew.Dec ***** I called- spoke with ****-confirmed order cancelled. Account manager Farnous was to call back in 72 hours. No call back ever.Dec ***** Credit card charged full amount.Jan 8-25 Talked to Yousra-asked why the charge. She said no request for refund in their system. She would put through today.I don't believe it will be done. This charge was fraudulant. It needs to be looked at and credited back now.

      Business Response

      Date: 01/09/2025

      I spoke with Ms. ***** today to inform her that the refund has been processed. She will email me once the refund has been received.

      Thank you.

      Customer Answer

      Date: 01/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:12/30/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Sage 50 product from ************** that was advertised as a **** product. I bought Sage 50 premium Accounting Software. This was advertised as a fully functional product. After I paid for it, I had to call and harass them to make the product available to me. After the download, the program had limited functionality. After I called them, they told me I had to pay another $600 to get all the functions activated. Which was not advertised in any of the product literature. I then have issues with **** giving me a refund. So, I pay the additional to get the product activated. Now I'm having issues with the program and they are being difficult to work with. I want my accounting software to work without issues. Which it is not. I feel like I have scammed by these companies and forced to spend money on products that should have been included in my purchase. They have no way for me to leave a customer review/warning to others who might be scammed by this unethical practice.

      Business Response

      Date: 01/07/2025

      Support analyst Lei contacted *** ********, who requested a callback on Thursday, January 9th at 3:00 PM Eastern Time. 

      Thank you. 

    • Initial Complaint

      Date:12/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I renewed my subscription paying almost $2,000 more than last year. On December 7th, I contacted Sage 50 to provide my bank information for payment. As of today, December 9th, my account remains inactive, despite multiple attempts to resolve this issue.Throughout the day, I have called Sage 50 over 10 times. Each time, I was transferred to a different representative, with no resolution. Finally, I was able to reach a manager who processed my payment, but failed to reactivate my account.I left at least 6 voicemails throughout the day, expressing the urgency of the situation. I have over 170 payrolls to process for my clients, and the delay is causing significant disruption and distress for both my clients and their employees.A manager eventually returned my call, but appeared more concerned with the number of times I had called than with resolving the issue. I explained the impact this delay has on my business and my clients, but was only assured that the issue would be "fixed soon."It is now 7:00 PM, almost 12 hours after my initial call, and my account remains inactive. This is *************** addition to the account activation issue, I want to express my disappointment with the overall customer service provided by ********************. Representatives consistently display a poor attitude and make it difficult to resolve issues. Requesting to speak with a supervisor often results in being disconnected from the call.I expect prompt resolution to this matter. My account should be reactivated immediately, and I request compensation for the inconvenience and financial impact this delay has caused.I look forward to your immediate response and a satisfactory resolution to this complaint.

      Business Response

      Date: 12/10/2024

      Hello *******,

      Thank you for taking the time to speak with me, please let me know when youre back in the office, I can schedule a support call back for you.

      Have a good day.

    • Initial Complaint

      Date:08/06/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Readers,I am writing to formally lodge a complaint regarding the substandard customer relationship management exhibited by Sage. Our experience with Sage has been marked by significant frustration and inconvenience necessitating deep and concrete improvements in their customer service protocols. Indeed, my recent experience with sage is quite disastrous as I tried to contact them many times using phone calls, email and chat and the issue is still not resolved.Over two years ago, we initiated the process to close our account (Account Number: ***********, providing all required documentation and fulfilling every stipulated step as per Sages instructions. Despite our compliance and numerous follow-ups, the account remains open, and the closure has not been processed.We respectfully request that Sage close the account with an effective date of July 2022, as all necessary actions on our part have been completed. Additionally, for accounting purposes, we require all invoices to be sent individually in PDF format, given that we currently do not have access to these documents.This prolonged and unresolved issue underscores a critical need for Sage to enhance its customer relationship and communication practices. The lack of responsiveness and failure to follow up on customer requests are unacceptable and detrimental to customer trust and satisfaction.We urge ********************** to take immediate corrective measures to improve their customer service operations, ensuring that such issues are promptly addressed and resolved in the future.Thank you for your attention to this matter.Sincerely,Elo A Zayat President of ZAYAT AROMA

      Business Response

      Date: 08/12/2024

      Good morning,

      We have made several attempts to reach the customer with no response. We will try again today.

       

      ***************************

      Sage **************** Manager

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sage Renewal is very expensive, and I discovered that we also had Sage HR, which we did not ask for. I wrote a ticket on the customer portal, and to my dismay, they could not help. (Apparently, software only - yeah, okay, should be able to ask about anything on there related to billing, etc.) I don't have the time or patience to get on the phone and argue about this invoice. We only wanted the software, four license keys, and technical support (which isn't always helpful) . From what I gathered, payroll is now a must, and I think that's a little insane. We use the *** calculator. The price increase is still hard to take but that's for a year. Next year, we may or may not renew.

      Business Response

      Date: 07/29/2024

       

      7/29

       

      I have reached out to Sage 50CA sales for follow up. The sales manager was able to reach the customer today. We are arranging a callback from a level 2 support person and providing a price adjustment for inconvenience. Please see sale's managers email below.

       

      ***************************

       

       

       

       

       

      From: **************** <******************************************>
      Sent: Monday, July 29, 2024 10:59 AM
      To: Travas, McNoles <*****************************************>; **************************** <******************************************************>; ********************** <*******************************************>
      Subject: Re: BBB Complaint: ******************* REFRIGERATION *** #**********

      Hi Team,

      Spoke with ******** today.  The customer was frustrated with a support call, I have arranged for a tier 2 support to assist.  We will be applying a price adjustment to her renewal as well.

      As for Sage HR, she was very interested in the *** portion and wants to give it a try before cancelling.  The customer did acknowledge that the payroll feature was not fully utilized in the past by previous bookkeeper, she will take the University training to get up to speed with the payroll training.

      The customer has my direct number and email moving forward,she will contact me first for any concerns.

      Regards,




      ***************
      Manager Inside Sales, Sage 50 Canada SBS

      Customer Answer

      Date: 07/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/17/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my account with ********************** on 4/16/24 as well as the virtual terminal/credit card processer connected to Sage, Paya. **** stopped charging me, but Sage continues to charge me the end of April/May and June. I asked that my credit card be removed from my account and they did not do that. They just kept charging and I caught it finally when I saw it in pending in ************ *********** could not freeze it either which I think is an issue also. So, I had 2 complaints with the credit card on file. I tried to get Sage to reverse the charge and was told my account manager went home. So the payment posted and I now have 3 months of unauthorized charges for a subscription I cancelled. I have yet to hear back from my account manager. Every email I use at Sage goes underanswered. This is their modus operendi which is nothing short of criminal and should be prosecuted as such.

      Business Response

      Date: 07/19/2024

      **************** has reviewed this request and submitted the refund for processing.  We have requested a refund check be mailed out next week to the address on file. It should take approximately 7 business days for delivery once the refund check has been processed by our finance team.

      Customer Answer

      Date: 07/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me once I receive the check for the entire 3 months amount.

      Sincerely,

      ***************************

    Sage Software is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.