Business ProfileforDatavant

I work for a law firm and I request records daily, ********* times I get back a form letter stating there were no visits on that date of service, this is $22.00 every time. I know this is false because I have an insurance EOB showing payments were made to the clinic on the exact dates, so when I request the records again using the exact same requests and dates only attaching a letter stating that they need to let the insurance company know they paid for a visit that did not occur I get records. Of course I have to pay again for these records. I have made so many complaints called so many people and it does no good. Today I got records from invoice ********** and paid for them . In going through the records I have 48 duplicate pages. I have again requested this to be addressed. And instead I got a phone call from a man wanting to discuss the invoices I owe for!! I have emailed those multiple times explaining that I have discussed those and they were to be canceled and removed and emailed them again with the emails stating such. I hear hundreds of the same complaints yet nothing gets done. I only want to know who to contact in congress that regulates this or is NOT regulating. Something has to be done. I can not upload docs because there are too many and it will not allow it but I will gladly supply