Business Profile

Health and Wellness

Datavant formally CIOX Health

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Datavant formally CIOX Health's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

51 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/25/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My FMLA paperwork needs to be completed so that my company will pay me during medical leave. I submitted the credentials on 7/10/25 and it is now 7/25/25. They communicate the need for 5-7 business days to process. It has been past due. They handed over the paperwork partially completed, not 100% completed.
Business Response
Date: 07/28/2025
Good day, I've reviewed the complaint and after researching my system I find that the patient's records were made available to the patient via our online portal on 7/25/25. Thank you
Customer Answer
Date: 07/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:06/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Datavant is contacted with Northern Light Health to provide medical records and bills on 06/04/25 a request was submitted requesting records and bills using Northern Light Health's own HIPAA authorization .on 06/10/25 Datavant rejected the request stating a HIPAA compliant authorization was needed .Datavant was contacted and a "rescan" request was made since the authorization was in fact HIPAA compliant .On 06/24/25 Datavant was contacted - *** in customer service advised there was an internal note 06/16/25 that their "field **** could not provide redacted records .Datavant is either lazy or making a money grab by requiring that ALL medical records need to be authorized instead of providing the information requested as they charge by the page. More pages, more money
Business Response
Date: 07/10/2025
This issue has been resolved as the records were provided to the customer on 7/1/25. Thank you
Customer Answer
Date: 07/10/2025

Complaint: 23515900

I am rejecting this response because: DATAVANT did not correct the issue. I had to re-request the records from the actual facility because Datavant could not figure out how to provide the records.
If I had waited for Datavant to figure out the issue on their end, I still wound not have the information.

Sincerely,

***** ***
Initial Complaint
Date:05/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an invoice for $20.00, a charge that indicates Ciox did not find any medical records.When a client tells us that they have seen any doctor, we believe them, especially when they present dates and/or provide a document from the physician's officefor any date of service. Upon receipt of the invoice, we called the physician's office who provided us with 58 PAGES of medical records. I spent an hour ofhold time trying to Ciox and spent time speaking with the physician's office to get these records. My time, as well as the physician personnel, is worth something and it is greater than the $20.00 invoice that you expect me to pay.I was advised that the "invoice could not be voided and must be paid". Advised I will not pay and per rep **** would continue to bill until paid. Representatives need to do their job.. Do representatives get paid regardless of how *** they are at their job performance? The charges are passed on to our clients and we refuse to burden them with charges that are bogus. This is a continual problem with ****. I am doing what your representatives will not or cannot do. I am forced to find them by other means, and yet you expect the payment for non-performance by your *****
Business Response
Date: 05/09/2025
Good day, I will cancel the invoice. My apologies for the unsatisfactory service you experienced. Thank you
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:05/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to request help in locating my medical records within Datavants repositories. I contacted Datavant in 2024 requesting to see if my medical records were in their repositories from past medical releases. I was told by their privacy officer that I would have to contact my medical provider for the information. I have not been able to get a complete accounting of disclosures of my medical record releases that have occurred through business associates at *** in ********. *** does not seem to know how to do an accounting of disclosures and just keeps sending me a log from their old system that is different from the one I have been provided in the past. The ***** Health privacy office has stopped responding to my requests and I have been referred to the Health Information Manager at *** in ******* who has also not been able to provide me with an actual accounting of where my medical records have been released to in the past. I have also not been able to get my medical records from ***, despite knowing that they were released by *** in 2014. Please refer me to someone at Datavant who can search for my medical records in Datavant repositories and help me with an accounting of the record releases because DMC Does not appear to be capable of giving me either. Thank you.
Business Response
Date: 05/06/2025
Good day, a Datavant representative spoke to this Ms. ******** last October 2024 regarding her AOD. We did a search and didn't find any requests for the last 6 years. Anything older than 6 years would need to be obtained from the medical facility. Thank you
Customer Answer
Date: 05/08/2025

Complaint: 23281849

I am rejecting this response because: It was never explained to me whether or not my medical information is even in Datavant's repositories. I am trying to find out where my medical information is siloed, so that I may determine how it was breached. *** does not know where they have shared any of my information beyond the last 6 six years allowable through an accounting of disclosures. Please refer to someone who can determine if I am even in Datavant's system. Thank you.

Sincerely,

****** ********
Business Response
Date: 05/09/2025
Good day, Datavant is a third party copy service that DMC contracts with to process all requests for medical records that they receive. Datavant doesn't store records for for them. DMC will need to resolve this issue for you. Thank you
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Double charging invoices for bills and recs even though you submit one ***** form and one request on their online portal.
Business Response
Date: 03/20/2025
Datavant/Ciox follows all HIPAA guidelines and all statutes in each state pertaining to the release of Health Information. Some Health systems centralize their billing records for multiple medical facilities causing separate invoices for the records. The medical records are located at the medical facility but the billing records may be located at a separate location. Thank you
Customer Answer
Date: 03/20/2025

Complaint: 23086285

I am rejecting this response because: they use a portal for attorneys to request client's bills and records. You are given the option to choose multiple things such as records, bills, radiology, etc. on one request but then are billed separately. That is misleading. They need to overhaul their portal if is the case. If you are going to have to get them from separate facilities, then they need to clarify that.

Sincerely,

****** ******
Initial Complaint
Date:02/17/2025
Type:Sales and Advertising Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A request for records was received and replied to on 1/24/25; we received correspondence a month later for the same charts. This is the SECOND time they cannot find the charts and last time one of them had the nerve to call my office and get rude with my staff. Now you have THE OWNER, and when you call, make sure you ask for ***** *******. We will be sending bills for re-work moving forward. If you do not know how to use a fax machine or be organized, call your boss, Highmark, and let them know because my office will not be doing re-work based on this company's inability to complete a task. End. of. Story.
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an invoice for ****** for medical records when it should have been free because they were going to me. This was misbilled. My attorney requested it for me but the records were going to me. The invoice number is *********. I called and the said they could reduce it by only $100.
Business Response
Date: 01/30/2025
I've reviewed the complaint and found that the attorney submitted a request for records to be sent directly to them. The charge to fulfill the request was accurate per the Maryland statute ***. Code of Md. 4-304(c). The attorney requested the records and is therefore is responsible for invoice 485816496. The patient reached out to our customer service department concerning the invoice and was informed of this. Per Maryland statute the patient can request their records and receive them at no charge. Thank you
Initial Complaint
Date:01/18/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have continued to request my medical records with poor quality control. I finally received a request on Jan 2 for my records and my paperwork said it should have been delivered by Jan 10, 2025. I have not received them.
Business Response
Date: 01/20/2025
I've reviewed the complaint and after further research found that the records were printed and mailed from our facility in ******* on 1/10. I will reach out to Mr. ********* via email to see if he has received them or if he needs them sent to him via secure email. Thank you
Customer Answer
Date: 01/20/2025

Complaint: 22829584

I am rejecting this response because:
I have a called 4 times this morning and still do not have the issue resolved.

Sincerely,

**** *********
Business Response
Date: 01/27/2025
I have reviewed the complaint and have found per the notes in our system that the issue has been responded to and resolved on 1/20/25. Thank you
Initial Complaint
Date:12/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been attempting to secure billing records on a PI case now for two months! I have sent in no less than seven requests for this information. Each time I have been told (1) no records available for patient (2) time period requested is not on the release (when it clearly is) and any number or responses that indicate I am not getting the records but I am getting billed each time they respond. To date here are the request numbers for this patient ********* (I personally called and spoke with a CIOX *** before this one was rejected for missing information and she confirmed it had everything needed to be processed correctly Yet IT WAS REJECTED AGAIN. *********; *********; *********; *********; *********; *********. I have requested these records YET AGAIN this morning and I do not feel my client should have to pay for CIOXs inability to clearly read what is being requested and instead randomly rejecting records requests in an attempt to run up their bills (which is ultimately what I believe they do) I really do not understand why any medical provider would use this incompetent group. It should not take 2 months to get copies of medical billing - I may have my clients register directly with the organizations and get their own billing records in an attempt to avoid using CIOX at this point as they are seriously delaying my ability to close my clients cases. I thought I had avoided all of this by calling and personally talking to a ***resentative at **** about the last request and she VERIFIED it was complete and should be fulfilled yet I received another reject inability to fulfill letter To date they have billed me SEVEN times for retrieving medical records and retrieved NOTHING
Business Response
Date: 01/07/2025
I've reviewed the complaint and found the request had to be rejected several times due to the request documents were not acceptable to release the records. There were no charges for the rejection letters sent to the requester. As a company we held to a high standard by ***** regulation to provide copies of medical and billing records. Once the proper documentation was provided to us the records were processed and released in a timely manner. I apologize if the customer's experience with our services was a negative one. Thank you
Customer Answer
Date: 01/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6-21-16 Someone used my medical information and my SSN to come to the emergency room at ******************* ** in ********************. I was not there on that day and as a matter of fact i have never been to that emergency room, and my ******* only said i was there for pain management I spoke with billing, couldnt help me. I reported it to the *******************, have not heard back from them. I requested my medical records on 11/28/24 via **** mail, I received a letter yesterday on 12/19/24 almost 20 something days after mailing them. Saying they need more information to identify me as the person really requesting the information Why? They didnt protect my health information in the first place if someone was able to successfully use it in getting their own treatment with it while pretending to be me 12-20-24: I am going to file a complaint with this company who is in charge of my medical records doing business as CIOX health out of **********, so hopefully I will get somewhere with them because this is ridiculous they want my photo id in the request WHAT, my SSN AND DOB doesnt verify who I am but you let someone ***** nilly use my information 8 years ago? I will also be printing this out and attaching the BBB complaint and emails I receive after contacting the health board once again since Im going to open up a new complaint with ***********************
Business Response
Date: 01/16/2025
I have reviewed the complaint and find that the records were located and mailed to Mr. **** on 1/15/25 under my reference number 491078939. Datavant/Ciox partners with this hospital to process requests for copies of medical and billing records only. We are not involved in admissions to the hospital or generating the original records, medical or billing. ************* personal information erroneously was used at the hospital my suggestion would be to contact either their admissions office or their billing/business office to make any corrections that need to be made. Thank you

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Datavant formally CIOX Health is NOT a BBB Accredited Business.